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Forums > Home› Star Trek Online General Discussion

Unable to Log In Due to Unknown Reasons (We're investigating this)

tpalelenatpalelena Member Posts: 1 Arc User
edited May 2013 in Star Trek Online General Discussion

*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
Let us wear Swimsuits on Foundry maps or bridges please! I would pay zen for that.
Post edited by tpalelena on
«134567…63

Comments

  • nevawinnanevawinna Member Posts: 281 Arc User
    edited May 2013
    launcher is a blank window, error popup window staitng a script error in line 225: "$" is undefined, URL http://launcher.startrekonline.com/js/custom-form-elements.js followed by about 4 similar errors
    This is on Steam
  • eristhevortaeristhevorta Member Posts: 1,049 Bug Hunter
    edited May 2013
    I had it as well just now, butt I press "Yes" in the window a few times and then it actually comes up. Patching KB by KB ... meowz.
    "Everything about the Jham'Hadar is lethal!" - Eris
    Original Join Date: January 30th, 2010
  • totenmettotenmet Member Posts: 592 Arc User
    edited May 2013
    Had the same too. I refused the scripts. Got game launcher with no visuals. Entered my credentials and thus logged on.
  • alacrityfalacrityf Member Posts: 26 Arc User
    edited May 2013
    17MB in 30 minutes? Come on, fix the durned thing!
  • hypat1ahypat1a Member Posts: 4 Arc User
    edited May 2013
    I'm getting a launcher error too.

    Mine brings up the little window that says it's trying to update the launcher, downloads for a while and then as it gets to the end, throws up an error window titled "Patcher error" with the message "A file was locked that could not be open for writing."

    How frustrating!
  • knuhteb5knuhteb5 Member Posts: 1,831 Arc User
    edited May 2013
    I can't even access the launcher anymore because I can't even contact the STO server via steam. Wow, I think I'm giving up on STO for tonight. LOR is now Legacy of Dead Hamsters.
    aGHGQIKr41KNi.gif
  • bitemepwebitemepwe Member Posts: 6,760 Arc User
    edited May 2013
    just curiuos.:P
    Leonard Nimoy, Spock.....:(

    R.I.P
  • covenantercovenanter Member Posts: 35 Arc User
    edited May 2013
    Got booted logging chars cannot get back
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91882713000&dateline=1367507471[/SIGPIC]
    Fed Random-Sci Monte-Eng Monte Banks-Tac
    Klingon Warfarin-Sci Gamble-Tac
  • bitemepwebitemepwe Member Posts: 6,760 Arc User
    edited May 2013
    My apologies. Maintenance.
    Leonard Nimoy, Spock.....:(

    R.I.P
  • valenn1valenn1 Member Posts: 842 Arc User
    edited May 2013
    Same here "Login failed for an unknown reason"
    Beta, LTA, CE, Multiple preorder Versions, all Addon Packs except AoY, nearly all KDF/Rom and ~50% of all Fedships, over 25 LockboxShips, Endurer of Atari's "Year of Hell", but...
    unfortunately:

    NOT LOYAL ENOUGH!!!
  • hyymbeerehyymbeere Member Posts: 31 Arc User
    edited May 2013
    Me too.

    Says: "Login failed for an unknown reason."
  • xlocutusofborgxxlocutusofborgx Member Posts: 1,376 Arc User
    edited May 2013
    Launcher shut down and is now not working.. lovely
    borgsignaturecopy2-zpse8618517.png
    R E S I S T A N C E - I S - F U T I L E
  • sandormen123sandormen123 Member Posts: 862 Arc User
    edited May 2013
    Let me guess. You left a FED in ESD, while logging out, right?
    /Floozy
  • tharkantharkan Member Posts: 0 Arc User
    edited May 2013
    It kinda crashed for me. It's weird. Now I'm getting a "Program cannot display the webpage" error, and all my other cryptic launchers are screwed up.

    *Edit* Never mind.
  • drake122svkdrake122svk Member Posts: 731 Arc User
    edited May 2013
    server crashed
    https://www.youtube.com/Drake122
  • superfoxyplushsuperfoxyplush Member Posts: 87 Arc User
    edited May 2013
    knuhteb5 wrote: »
    I can't even access the launcher anymore because I can't even contact the STO server via steam. Wow, I think I'm giving up on STO for tonight. LOR is now Legacy of Dead Hamsters.


    Same here, the bloody launcher kept crashing and failing to download the patch untill after the 8pm ( Uk time ) server up. Now, at 11.49 pm and the patch was 89% complete the launcher just crashed and won't restart. I'm giving up on tonight too. I knew it'd end like this when they said the servers would be down from 3pm - 8pm.
  • cloudinfinitycloudinfinity Member Posts: 59 Arc User
    edited May 2013
    As the title suggests... any help would be appreciated.
  • erei1erei1 Member Posts: 4,081 Arc User
    edited May 2013
    Try to log in until you get in. I successfully did it on my 3rd attempt. But now I'm laggy.
    [SIGPIC][/SIGPIC]
  • jetwtfjetwtf Member Posts: 1,207
    edited May 2013
    even worse here, just got in and was looking at the traits on my main trying to decide what to use and got a CTD. now login failed.

    *edit,
    3rd try worked for me too.
    Join Date: Nobody cares.
    "I'm drunk, whats your excuse for being an idiot?" - Unknown drunk man. :eek:
  • sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited May 2013
    I just finished patching, tried to log in, but got the same error message...
  • stunnednukestunnednuke Member Posts: 0 Arc User
    edited May 2013
    Are you getting Tried Connecting To Launcher, all the time? I keep on getting it after I had to go to the toilet :)
  • buddha1369buddha1369 Member Posts: 386 Arc User
    edited May 2013
    Oddly enough, it was working fine until I was changing characters at exactly 4:47 and I got "Login Failed for Unknown Reason." Tried to log in 5 times, same message.


    Clearly I logged out and the server couldn't handle the rejection.
  • xlocutusofborgxxlocutusofborgx Member Posts: 1,376 Arc User
    edited May 2013
    stunnednuke wrote: »
    Are you getting Tried Connecting To Launcher, all the time? I keep on getting it after I had to go to the toilet :)

    yep and all i get is failed attempted, and then the page goes white, and thats it. Then trys to submit a report to cryptic but fails... :rolleyes:
    borgsignaturecopy2-zpse8618517.png
    R E S I S T A N C E - I S - F U T I L E
  • alexrichardsalexrichards Member Posts: 0 Arc User
    edited May 2013
    Hrmm, launcher crashed while patching.. Reload and it's a new fancy launcher..
    Admiral Alex 'Grumpy Cat' Richards
    [SIGPIC][/SIGPIC]
    "What you looking @ Admiral?"
  • sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited May 2013
    Launcher has gone bonkers here as well...
  • bitemepwebitemepwe Member Posts: 6,760 Arc User
    edited May 2013
    tharkan wrote: »
    It kinda crashed for me. It's weird. Now I'm getting a "Program cannot display the webpage" error, and all my other cryptic launchers are screwed up.

    Me too. then "maintenance".
    Leonard Nimoy, Spock.....:(

    R.I.P
  • velquavelqua Member Posts: 1,220 Arc User
    edited May 2013
    Having the same issue.
    18662390068_f716cd60e3.jpg
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited May 2013
    They're trying to put in a Character Slot patch and load a new launcher to speed up downloads.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • hrisvalarhrisvalar Member Posts: 0 Arc User
    edited May 2013
    My fault guys. Sorry. I tried to put something in the bank. Stupidstupidstupid! I should've known better! I had no right! I hope you can forgive me.
    [SIGPIC][/SIGPIC]
    Reave
  • koomik13koomik13 Member Posts: 3 Arc User
    edited May 2013
    Crashed for me and I can't get back ion to download
This discussion has been closed.