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What is the Arc Client?
Install Arc

IMPORTANT: Launcher testing complete, maintenance complete ETA 1/31 @ 12PM/noon PST

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Comments

  • sb1980sb1980 Member Posts: 0 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 9 ms 6 ms 7 ms 10.145.144.1
    2 7 ms 7 ms 7 ms dtr01sctsne-tge-7-8.scts.ne.charter.com [96.34.2
    9.160]
    3 10 ms 9 ms 9 ms dtr01sdnyne-tge-7-3.sdny.ne.charter.com [96.34.2
    9.90]
    4 13 ms 11 ms 11 ms dtr01ogllne-tge-7-3.ogll.ne.charter.com [96.34.2
    9.82]
    5 11 ms 11 ms 11 ms dtr01npltne-tge-3-3.nplt.ne.charter.com [96.34.2
    9.88]
    6 16 ms 13 ms 13 ms dtr01cozdne-tge-7-3.cozd.ne.charter.com [96.34.2
    9.80]
    7 15 ms 15 ms 15 ms dtr03krnyne-tge-0-1-0-0.krny.ne.charter.com [96.
    34.29.84]
    8 14 ms 14 ms 24 ms dtr01krnyne-tge-3-7.krny.ne.charter.com [96.34.2
    9.29]
    9 19 ms 19 ms 20 ms bbr02gdisne-tge-0-0-0-4.gdis.ne.charter.com [96.
    34.1.76]
    10 33 ms 31 ms 32 ms bbr01stcdmn-bue-4.stcd.mn.charter.com [96.34.0.2
    10]
    11 34 ms 34 ms 33 ms kcm-edge-18.inet.qwest.net [72.166.94.49]
    12 58 ms 46 ms 53 ms dap-brdr-03.inet.qwest.net [67.14.2.89]
    13 46 ms 47 ms 47 ms 63.146.26.94
    14 88 ms 87 ms 87 ms 0.so-7-1-0.XL4.BOS4.ALTER.NET [152.63.0.221]
    15 89 ms 89 ms 89 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    16 88 ms 89 ms 87 ms internap-gw.customer.alter.net [65.207.236.58]
    17 87 ms 105 ms 88 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 95 ms 106 ms 90 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 91 ms 90 ms 94 ms 208.95.185.41

    Trace complete.
  • captinsickocaptinsicko Member Posts: 0 Arc User
    edited January 2013
    tjpek wrote: »
    Trying to update the launcher.
    Please be patient.
    Tried connecting 1 time.


    Trying to update the launcher.
    Please be patient.
    Tried connecting 2 times.


    Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support.

    I tried to open the launcher at least 5 times, and it always tell me that. It's now 18:40 in France.


    when it says that this means they have it closed for maintanace so just calm down hope they fix it
  • gwassalorgwassalor Member Posts: 164
    edited January 2013
    dan512 wrote: »
    Shows just how stupid people are not to read the red text right above when they post. Seriously you guys have tunnel vision or what?

    Until this moment, the message on the main page http://sto.perfectworld.com/ stated that the maintenance should have finised 40 minutes ago. So I spent 40 mins trying to launch the game. Only now they changed it to "has been extended". I suppose they knew this 40 mins ago, they should have let us know as well.
  • dukedom01dukedom01 Member Posts: 462 Arc User
    edited January 2013
    tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    5 16 ms 13 ms 17 ms 1711A-MX960-01-ae0.soe.unity-media.net [80.69.10
    7.162]
    6 16 ms 16 ms 25 ms 1211F-MX960-01-ae2.dtm.unity-media.net [80.69.10
    7.166]
    7 21 ms 15 ms 15 ms 1211F-MX960-02-ae0.dtm.unity-media.net [80.69.10
    7.210]
    8 22 ms 28 ms 31 ms 7111A-MX960-02-ae9.fra.unity-media.net [80.69.10
    7.22]
    9 41 ms 20 ms 23 ms 7111A-MX960-01-ae0.fra.unity-media.net [80.69.10
    7.213]
    10 * 21 ms 31 ms 84-116-131-149.aorta.net [84.116.131.149]
    11 22 ms 28 ms 32 ms 84.116.132.193
    12 24 ms 21 ms 26 ms 84.116.132.198
    13 19 ms 26 ms 28 ms xe-10-2-2.fra23.ip4.tinet.net [141.136.99.97]
    14 134 ms 133 ms 179 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    15 135 ms 136 ms 116 ms internap-gw.ip4.tinet.net [77.67.77.54]
    16 126 ms 128 ms 138 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    17 * 139 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    Routenverfolgung zu accounts.crypticstudios.com [208.95.185.165] ?ber maximal 30
    Abschnitte:

    5 22 ms 15 ms 15 ms 1111A-MX960-02-ae0.msr.unity-media.net [80.69.10
    7.145]
    6 27 ms 31 ms 18 ms 1211F-MX960-02-ae2.dtm.unity-media.net [80.69.10
    7.141]
    7 23 ms 43 ms 28 ms 7111A-MX960-02-ae9.fra.unity-media.net [80.69.10
    7.22]
    8 28 ms 24 ms 19 ms 7111A-MX960-01-ae0.fra.unity-media.net [80.69.10
    7.213]
    9 33 ms 23 ms 21 ms 84-116-131-149.aorta.net [84.116.131.149]
    10 23 ms 23 ms 23 ms 84.116.132.169
    11 21 ms 29 ms 25 ms 84.116.132.166
    12 32 ms 36 ms 22 ms xe-10-2-2.fra23.ip4.tinet.net [141.136.99.97]
    13 165 ms 133 ms 121 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    14 310 ms 240 ms 220 ms internap-gw.ip4.tinet.net [77.67.77.54]
    15 134 ms 132 ms 154 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    enjoy :D
    Ceterum censeo Otha supplendum in praemiis.
  • twoblindmonkstwoblindmonks Member Posts: 255
    edited January 2013
    cptstark1 wrote: »
    devs just probably watching how huge this forum thread we can make

    ^ /10char.
    ____________________________________________________
    Pay no attention to the dates and titles under my name at the left! I am a Career Officer, Lifetime Sub since launch, was in the Beta. Having problems with my forum account.
  • smallaxe33smallaxe33 Member Posts: 0 Arc User
    edited January 2013
    Are you kidding me..again with this nonsense? No lessons learned from the incident earlier in the week??
  • nyghtshayde48nyghtshayde48 Member Posts: 2 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 6 ms 10 ms L100.PHLAPA-VFTTP-146.verizon-gni.net [108.2.125
    .1]
    3 9 ms 10 ms 9 ms G0-6-4-7.PHLAPA-LCR-21.verizon-gni.net [130.81.1
    77.250]
    4 7 ms 8 ms 6 ms 130.81.199.18
    5 15 ms 12 ms 12 ms so-1-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
    19.57]
    6 13 ms 13 ms 11 ms 0.xe-8-1-0.XL3.NYC1.ALTER.NET [152.63.5.213]
    7 20 ms 22 ms 23 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    8 23 ms 22 ms 23 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    9 33 ms 34 ms 35 ms internap-gw.customer.alter.net [65.207.236.58]
    10 35 ms 30 ms 26 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 * * 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * General failure.

    Trace complete.

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 7 ms 9 ms 7 ms L100.PHLAPA-VFTTP-146.verizon-gni.net [108.2.125
    .1]
    3 10 ms 8 ms 8 ms G0-6-4-7.PHLAPA-LCR-22.verizon-gni.net [130.81.1
    79.250]
    4 10 ms 9 ms 8 ms ae0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.209.1
    86]
    5 99 ms 34 ms 9 ms so-0-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
    7.186]
    6 14 ms 13 ms 13 ms 0.xe-8-0-0.XL4.NYC1.ALTER.NET [152.63.5.217]
    7 21 ms 23 ms 22 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
    8 21 ms 20 ms 20 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    9 27 ms 26 ms 26 ms internap-gw.customer.alter.net [65.207.236.58]
    10 24 ms 26 ms 25 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
  • nibtishnibtish Member Posts: 19 Arc User
    edited January 2013
    Although I do find it a little frustrating I understand there is a problem you have to fix permanently rather than short-term...

    Hopwever, since it was meantr to be finished a while ago, any update on an estimated fix time?
  • humanthreathumanthreat Member Posts: 0 Arc User
    edited January 2013
    I keep getting "unable to establish connection to patch server"

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>tracert patcheserver.crypticstudios.com
    Unable to resolve target system name patcheserver.crypticstudios.com.

    C:\Users\user> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 2 ms 1 ms 10.0.0.1
    2 8 ms 2 ms 8 ms 10.225.83.129
    3 2 ms 1 ms 2 ms CR01.constanta.rdsnet.ro [213.154.123.108]
    4 19 ms 18 ms 19 ms 213-154-126-84.rdsnet.ro [213.154.126.84]
    5 20 ms 19 ms 21 ms 83.217.233.9
    6 48 ms 48 ms 49 ms ae-6.r02.frnkge04.de.bb.gin.ntt.net [129.250.3.6
    2]
    7 37 ms 35 ms 36 ms ae-3.r20.frnkge04.de.bb.gin.ntt.net [129.250.3.9
    3]
    8 64 ms 54 ms 55 ms ae-1.r23.amstnl02.nl.bb.gin.ntt.net [129.250.3.1
    79]
    9 49 ms 48 ms 49 ms ae-2.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
    59]
    10 42 ms 43 ms 42 ms xe-0.sprint.amstnl02.nl.bb.gin.ntt.net [129.250.
    9.50]
    11 48 ms 48 ms 48 ms sl-bb21-ams-0-0-0.sprintlink.net [217.149.32.206
    ]
    12 48 ms 49 ms 49 ms sl-bb23-lon-0-4-0-0.sprintlink.net [213.206.129.
    143]
    13 53 ms 48 ms 47 ms sl-crs1-lon-0-8-5-0.sprintlink.net [213.206.128.
    55]
    14 120 ms 116 ms 121 ms sl-crs2-nyc-0-5-3-0.sprintlink.net [144.232.9.16
    4]
    15 124 ms 119 ms 117 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    16 119 ms 121 ms 121 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    17 122 ms 120 ms 120 ms 208.30.215.82
    18 121 ms 119 ms 119 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    19 128 ms 126 ms 124 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 137 ms 130 ms 131 ms 208.95.185.41

    Trace complete.
  • wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    Theres nothing anybody can do except wait for the devs to finish up what their doing so relax go outside (its the space that's behind the front door) and gets some fresh air :D
  • jarenriccarjarenriccar Member Posts: 248 Arc User
    edited January 2013
    Same as everyone else, North Texas
    27507930894_3855d74146_o.jpg


  • cubsmurf21cubsmurf21 Member Posts: 0 Arc User
    edited January 2013
    kaltoh9 wrote: »
    Amen. I'm wondering how many of these complainers have even a single responsibility in life. Stop whining, people. It'll be up soon and my ship will pop yours out of the sky.

    Challenge accepted! LOL
  • sirusleesiruslee Member Posts: 7 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms myrouter.home [****]
    2 27 ms 28 ms 28 ms cr0.ssdev.uk.easynet.net [87.87.250.97]
    3 22 ms 24 ms 23 ms ip-87-87-151-161.easynet.co.uk [87.87.151.161]
    4 33 ms 30 ms 30 ms 027808ed.bb.sky.com [2.120.8.237]
    5 28 ms 27 ms 28 ms ae1.lon80.ip4.tinet.net [77.67.65.173]
    6 100 ms 101 ms 100 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 100 ms 117 ms 100 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 100 ms 99 ms 101 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 111 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 101 ms 100 ms 101 ms

    Still down? launcher failure.
  • shadowbane2008shadowbane2008 Member Posts: 1 Arc User
    edited January 2013
    "Yoda of Borg are we: Futile is resistance. Assimilate you, we will."

    A contradiction that will implode all of time and space o.o
  • geekntgeeknt Member Posts: 4 Arc User
    edited January 2013
    Damn people you are writing posts faster than I can read. I espetially like all those tracerts, they are so fun to read :)

    I was wondering can anyone explain why my tracert to launcher.startrekonline.com finishes with 17 127 ms 128 ms 127 ms fr.startrekonline.com COLOR="Lime"]208.95.185.44[/COLOR

    but when pinging launcher.startrekonline.com it reply on 69.43.161.179 ip?
  • kukej1kukej1 Member Posts: 3 Arc User
    edited January 2013
    ROFL don't delete your game...they are testing routing issues that effected peoples ability to log in last week...it is just a waiting game. Once they figure you what is causing the issue they will fix it and bring the servers back up.
  • whitecrusader89whitecrusader89 Member Posts: 1 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms . [192.168.2.1]
    2 127 ms 55 ms 14 ms 24.129.21.1
    3 12 ms 10 ms 11 ms te-9-2-sr01.stmary.ga.jacksvil.comcast.net [68.8
    6.171.101]
    4 12 ms 12 ms 11 ms te-1-2-ur01.yulee.fl.jacksvil.comcast.net [68.85
    .225.85]
    5 16 ms 15 ms 15 ms te-0-4-0-3-ar02.southside.fl.jacksvil.comcast.ne
    t [69.139.222.157]
    6 25 ms 21 ms 27 ms pos-0-4-0-0-cr01.miami.fl.ibone.comcast.net [68.
    86.95.189]
    7 25 ms 32 ms 29 ms pos-0-6-0-0-pe01.nota.fl.ibone.comcast.net [68.8
    6.88.106]
    8 23 ms 20 ms 22 ms sl-crs1-mia-.sprintlink.net [144.232.25.93]
    9 25 ms 20 ms 20 ms sl-crs1-mia-0-0-0-1.sprintlink.net [144.232.2.18
    9]
    10 69 ms 49 ms 45 ms 144.232.18.116
    11 38 ms 40 ms 39 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
    5]
    12 43 ms 45 ms 41 ms sl-crs2-rly-0-0-2-0.sprintlink.net [144.232.7.12
    3]
    13 * * * Request timed out.
    14 70 ms 47 ms 47 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    15 63 ms 54 ms 47 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    16 50 ms 49 ms 48 ms sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
    17 76 ms 51 ms 53 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 52 ms 52 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 49 ms 49 ms 50 ms patchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
  • nightdragon69nightdragon69 Member Posts: 9 Arc User
    edited January 2013
    u.k.

    2 7 ms 7 ms 8 ms 10.5.128.1
    3 7 ms 9 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 23 ms 15 ms 12 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 16 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 13 ms 24 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 27 ms 19 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 93 ms 93 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 93 ms 93 ms 92 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 94 ms 95 ms 95 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 100 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 94 ms 93 ms 93 ms 208.95.185.41

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 7 ms 8 ms 8 ms 10.5.128.1
    3 8 ms 8 ms 28 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 10 ms 11 ms 10 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 16 ms 15 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 14 ms 13 ms 15 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 28 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 94 ms 93 ms 134 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 93 ms 94 ms 95 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 93 ms 111 ms 94 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 96 ms 106 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 7 ms 7 ms 8 ms 10.5.128.1
    3 9 ms 9 ms 12 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 12 ms 10 ms 18 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 13 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 15 ms 13 ms 17 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 20 ms 20 ms 21 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 95 ms 159 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 95 ms 94 ms 97 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 94 ms 94 ms 110 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 107 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 9 ms 7 ms 10.5.128.1
    3 9 ms 9 ms 14 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 11 ms 12 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 13 ms 15 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 87 ms 49 ms 19 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 19 ms 19 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 94 ms 93 ms 119 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 93 ms 94 ms 94 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 95 ms 110 ms 104 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 104 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * 98 ms 208.95.185.41

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 9 ms 9 ms 8 ms 10.5.128.1
    3 19 ms 9 ms 11 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 10 ms 13 ms 15 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 19 ms 14 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 13 ms 17 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 115 ms 30 ms 31 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 92 ms 94 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 93 ms 103 ms 99 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 94 ms 93 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 * 96 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 9 ms 7 ms 10.5.128.1
    3 44 ms 12 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 11 ms 11 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 13 ms 14 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 13 ms 13 ms 12 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 19 ms 18 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 93 ms 99 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 95 ms 94 ms 95 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 94 ms 93 ms 108 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 7 ms 7 ms 10.5.128.1
    3 8 ms 9 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 26 ms 12 ms 18 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 14 ms 12 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 13 ms 25 ms 12 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 18 ms 17 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 95 ms 93 ms 94 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 102 ms 107 ms 93 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 94 ms 95 ms 94 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 104 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 92 ms 92 ms 93 ms 208.95.185.41

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 7 ms 7 ms 10.5.128.1
    3 9 ms 10 ms 26 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 31 ms 13 ms 12 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 13 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 14 ms 14 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 17 ms 17 ms 17 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 94 ms 93 ms 92 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 97 ms 94 ms 94 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 95 ms 93 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 96 ms 107 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 94 ms 91 ms 93 ms 208.95.185.41

    Trace complete.

    C:\Users\fred>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 8 ms 8 ms 10.5.128.1
    3 8 ms 9 ms 9 ms pres-core-2b-ae9-727.network.virginmedia.net [81
    .97.115.45]
    4 14 ms 11 ms 11 ms manc-bb-1d-ae11-0.network.virginmedia.net [213.1
    05.159.197]
    5 13 ms 12 ms 13 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    6 34 ms 47 ms 13 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    7 17 ms 17 ms 19 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    8 94 ms 92 ms 93 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 93 ms 92 ms 93 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 93 ms 94 ms 94 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 101 ms 108 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 93 ms 93 ms 93 ms 208.95.185.41

    Trace complete.

    C:\Users\fred>
  • ashman7286ashman7286 Member Posts: 80 Arc User
    edited January 2013
    Tried updating the launcher but cannot connect.

    What is going on??? It was working this morning.
  • kasrakenkasraken Member Posts: 213 Bug Hunter
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms <1 ms <1 ms mywimax [192.168.15.1]
    3 90 ms 94 ms 79 ms 96-25-240-2.cle.clearwire-wmx.net [96.25.240.2]

    4 91 ms 94 ms 79 ms 66.233.175.161
    5 81 ms 79 ms 79 ms xe-10-1-0.bar2.Cleveland1.Level3.net [4.53.198.1
    ]
    6 82 ms 79 ms 79 ms ae-0-11.bar1.Cleveland1.Level3.net [4.69.136.185
    ]
    7 84 ms 99 ms 91 ms ae-6-6.ebr1.Washington1.Level3.net [4.69.136.190
    ]
    8 98 ms 79 ms 104 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
    38]
    9 154 ms 85 ms 85 ms ae-2-70.edge2.Washington4.Level3.net [4.69.149.8
    0]
    10 86 ms 89 ms 99 ms sprint-level3-te.washington4.Level3.net [4.68.63
    .210]
    11 95 ms 114 ms 114 ms sl-crs2-dc-0-13-0-0.sprintlink.net [144.232.25.1
    4]
    12 95 ms 119 ms 104 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
    5]
    13 94 ms 94 ms 94 ms sl-crs2-rly-0-0-2-0.sprintlink.net [144.232.7.12
    3]
    14 76 ms 94 ms 94 ms 144.232.4.92
    15 159 ms 96 ms 99 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    16 124 ms 114 ms 114 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    17 98 ms 99 ms 99 ms sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
    18 94 ms 119 ms 124 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    19 102 ms 134 ms 110 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    20 95 ms 125 ms 103 ms launcher.startrekonline.com [208.95.185.44]

    Trace complete.
    MacoShield_zpsus2ux3rw.png
    Operational Support Team
    Squishing Bugs for a better future
  • kevkla1269kevkla1269 Member Posts: 16 Arc User
    edited January 2013
    auggiedog1 wrote: »
    Unable to connect to launcher :)
    when the white screen apears it says i have a virus what does the mean
  • wielandwieland Member Posts: 0 Arc User
    edited January 2013
    tjpek wrote: »
    Trying to update the launcher.
    Please be patient.
    Tried connecting 1 time.


    Trying to update the launcher.
    Please be patient.
    Tried connecting 2 times.


    Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support.

    I tried to open the launcher at least 5 times, and it always tell me that. It's now 18:40 in France.

    You would think after 3 years they would have finally fixed the damn launcher, but i guess would i keep playing, i would still have that problem in another 3 years.
  • bromleybr2bromleybr2 Member Posts: 5 Arc User
    edited January 2013
    wpace2 wrote: »
    Theres nothing anybody can do except wait for the devs to finish up what their doing so relax go outside (its the space that's behind the front door) and gets some fresh air :D

    Space is free I paid money for this game.
  • throksthroks Member Posts: 4 Arc User
    edited January 2013
    Great game, really, it is. I am not sure what you were trying to make better (that's mostly the reason why you update, don't you?) but it only s****ed things up. Can you please stop doing whatever you are doing with the launcher and get it back to what it was (load, login, engage the game)? I am not a techy but I know not to fix things that aren't broken. I get the 'extended maintnance' thing, but now you are actually keeping people from using something they paid for, not cool Cryptic, not cool!

    I am mostly looking forward to get home and relax while playing a video game, at the moment it happens to be STO and this week it is already the third time I had that issue. Not really a good way to celebrate your three years anniversary, isn't it?
  • crioijoulscrioijouls Member Posts: 141 Arc User
    edited January 2013
    I have not. Been trying, and am getting really irritated.
    Lifetime Subscriber since 2010
  • latinumbarlatinumbar Member Posts: 0 Arc User
    edited January 2013
    Stuck at trying to autoupdate.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 51 ms 105 ms 79 ms 172.25.103.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
    _____________________
    Come join the 44th Fleet.
    startrek.44thfleet.com[SIGPIC][/SIGPIC]
  • kukej1kukej1 Member Posts: 3 Arc User
    edited January 2013
    because ping uses port 80 and the launcher uses a different one
  • fumaninkfumanink Member Posts: 16 Arc User
    edited January 2013
    Get lost! went through this TRIBBLE 2 nights ago when you screwed up the server then you blamed our isps for you error, then you had the over sized balls to do it on purpose last night,

    no i wont do a trace im not working for you for nothing, get a decent tech to do it for you!
    They used to say if an infinite number of chimps typed we would get the works of Shakespeare, the internet has proved this is NOT the case...
  • mistereziusmisterezius Member Posts: 0 Arc User
    edited January 2013
    i waited for the update, tried to log in, and the launcher isn't working now. thanks.
  • telcontaritelcontari Member Posts: 1 Arc User
    edited January 2013
    Here is my tracrt:

    C:\Documents and Settings\kevin>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 6 ms 9 ms 8 ms dlinkrouter [192.168.5.1]
    2 54 ms 39 ms 39 ms cpe-098-024-164-001.carolina.res.rr.com [98.24.1
    64.1]
    3 26 ms 39 ms 19 ms cpe-024-074-252-061.carolina.res.rr.com [24.74.2
    52.61]
    4 23 ms 18 ms 24 ms ae18.chrlncpop-rtr1.southeast.rr.com [24.93.64.6
    ]
    5 61 ms 38 ms 30 ms 107.14.19.46
    6 39 ms 47 ms 46 ms 107.14.19.9
    7 45 ms 48 ms 49 ms ae-4-0.cr0.dca10.tbone.rr.com [66.109.6.33]
    8 36 ms 39 ms 39 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
    9 45 ms 56 ms 33 ms 107.14.16.34
    10 50 ms 49 ms 39 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.
    206.241]
    11 46 ms 49 ms 69 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
    12 56 ms 59 ms 49 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    13 57 ms 49 ms 58 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    14 47 ms 56 ms 52 ms 206.28.97.137
    15 60 ms 59 ms 59 ms internap.Boston.savvis.net [208.172.51.230]
    16 56 ms 259 ms 249 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 66 ms 53 ms 56 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 53 ms 59 ms 49 ms 208.95.185.41

    Trace complete.


    I cannot get the nettest.exe to connect. Is that supposed to be tested now too?
This discussion has been closed.