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Cryptic Launcher Autoupdate Problem

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  • larrybannlarrybann Member Posts: 0 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 8 ms 9 ms 8 ms 67.59.234.237
    3 12 ms 12 ms 11 ms 67.83.233.13
    4 15 ms 12 ms 12 ms 65.19.121.37
    5 12 ms 12 ms 15 ms 64.15.1.46
    6 * * * Request timed out.
    7 15 ms 15 ms 15 ms te0-6-0-5.ccr21.jfk02.atlas.cogentco.com [154.54
    .47.21]
    8 20 ms 19 ms 21 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54
    .6.9]
    9 19 ms 18 ms 18 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
  • jslynjslyn Member Posts: 1,790 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com
    over a maximum of 30 hops:


    2 71 ms 7 ms 8 ms dtr01dntntx-tge-0-0-1-2.dntn.tx.charter.com [96.34.113.92]
    3 75 ms 9 ms 14 ms dtr01kllrtx-tge-0-0-1-0.kllr.tx.charter.com [96.34.112.78]
    4 64 ms 9 ms 7 ms crr01nrictx-tge-0-1-1-3.nric.tx.charter.com [96.34.113.206]
    5 63 ms 11 ms 12 ms crr01ftwotx-tge-0-3-0-5.ftwo.tx.charter.com [96.34.113.140]
    6 62 ms 16 ms 15 ms bbr01dllstx-bue-2.dlls.tx.charter.com [96.34.2.32]
    7 13 ms 11 ms 12 ms dls-bb1-link.telia.net [213.248.78.237]
    8 13 ms 19 ms 14 ms bundle-ether100.ccr21.dfw03.atlas.cogentco.com [154.54.10.153]
    9 13 ms 11 ms 13 ms te0-0-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.6.57]
    10 22 ms 24 ms 23 ms te0-2-0-6.ccr21.mci01.atlas.cogentco.com [154.54.46.185]
    11 48 ms 47 ms 47 ms te0-4-0-3.ccr21.ord01.atlas.cogentco.com [154.54.6.157]
    12 61 ms 63 ms 60 ms te0-3-0-6.ccr22.bos01.atlas.cogentco.com [154.54
    .43.198] 13 60 ms 61 ms 59 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    14 73 ms * 81 ms 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    whats the quote........if it aint broke dont fix it......
  • joshmaaaaaaansjoshmaaaaaaans Member Posts: 32 Arc User
    edited January 2013
    I am curious as to what compensation will be offered by PWE/Cryptic for this downtime. As has been noted by many people, this is not a rare, one-off issue for STO. So, I would like the Developers to tell me what I can expect for this error.

    Its been a few hours and you want compensation? Get off your ****in high horse the game is pretty much Free to Play unless you pay for the subscriptions, i'm pretty sure if you read the eula it will most likely say somewhere in there something about not being able to ensure 100% up-time due to technical difficulties, they do not owe you, or anyone who plays this game, ANYTHING. And if they do offer compensation, which i would assume they will as this hasn't happened in a long time It will most likely be some form of Q activity offering some kinda in-game costume item or xp boost, etc.
    [SIGPIC][/SIGPIC]
  • elchup47elchup47 Member Posts: 50 Arc User
    edited January 2013
    UK, Virgin Media - unable to connect to patch server, request timed out. Was fine before the patch today, never had this before.

    Same. Can't even load the launcher.

    I'm a bit cheesed off. I'm a subscriber. I expect that my subscription entitles me to access for the entire period I pay for. I can handle one or two problems, but this is probably something like the 50th time over the course of my nearly 3 year subscription that I have lost out on not an insignificant amount of game time...which is especially anmoying when you don't have loads of hours to play.
  • animusarcusanimusarcus Member Posts: 0 Arc User
    edited January 2013
    My info as i also can't play and i'm from the netherlands.
    Tracert :

    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 7 ms 7 ms 10.15.181.1
    3 8 ms 7 ms 7 ms p55141.net.upc.nl [212.142.55.141]
    4 12 ms 10 ms 10 ms 84.116.244.17
    5 11 ms 10 ms 9 ms nl-ams04a-ri2-xe-0-0-0.aorta.net [84.116.132.218]
    6 23 ms 10 ms 10 ms 213.46.182.18
    7 154 ms 103 ms 102 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    8 97 ms 107 ms 97 ms internap-gw.ip4.tinet.net [77.67.77.54]
    9 98 ms 97 ms 109 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 105 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\>

    Nettest :

    contacting nettest server..
    Local IP: 77.250.236.249
    Ping: 96.8 msec
    Port: 80: 470 KB/sec 18 KB/sec 501 KB/sec 500
    Port: 80: 614 KB/sec 18 KB/sec 649 KB/sec 500
    Port: 443: 667 KB/sec 14 KB/sec 702 KB/sec 500
    Port: 443: 611 KB/sec 14 KB/sec 644 KB/sec 500
    Port: 7255: 613 KB/sec 15 KB/sec 648 KB/sec 500
    Port: 7255: 651 KB/sec 15 KB/sec 685 KB/sec 500
    Port: 7003: 661 KB/sec 14 KB/sec 696 KB/sec 500
    Port: 7003: 713 KB/sec 16 KB/sec 751 KB/sec 500
    Port: 7202: 607 KB/sec 14 KB/sec 640 KB/sec 500
    Port: 7202: 577 KB/sec 13 KB/sec 608 KB/sec 500
    Port: 7499: 396 KB/sec 11 KB/sec 416 KB/sec 500
    Port: 7499: 477 KB/sec 12 KB/sec 502 KB/sec 500
    Port: 80: 664 KB/sec 12 KB/sec 699 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 1 KB/sec
    hit return to exit


    It could be a bigger problem as i have the same problem with the Champion online launcher.
    "Good" and "Evil" are purely subjective concepts, given credence only by the prevailing opinion of the masses
  • b3tazoidb3tazoid Member Posts: 0 Arc User
    edited January 2013
    whats the quote........if it aint broke dont fix it......

    But it's broken?
  • pwesuxpwesux Member Posts: 2 Arc User
    edited January 2013
    frojoe2000 wrote: »
    Bull ****.
    Every time there is a thread like this someone spouts off on how they used to pay for it, and they were considering playing the game now that it is free, but because they happen to stumble onto a tech support thread for some reason, even though they are not even playing the game, they are just going to pass it up.

    Bull **** sir, bull ****.

    Seriously, believe what you want. (I just knew someone was going to say that.) I did have an account, in fact I was in the open beta. But I stopped the account not because of the game but because I wanted to play another game and didn't want to pay for two subs. So I dropped STO figuring if Star Wars TOR wasn't any good I could always resub). I recently entered my retirement phase from the military and since I'm on "terminal leave" I have a lot of free time at the moment. Decided to try STO again. Doesn't seem worth the sub, at the moment.

    Now if my telling you that is unpleasant to you for some reason, well, so be it. But you have no cause for calling me a liar, just because you don't like what I have to say.
  • rhadgastrhadgast Member Posts: 2 Arc User
    edited January 2013
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 7 ms 9 ms 13 ms tge7-2.snantx2100-er02.texas.rr.com [*.*.*.*}
    36]
    3 21 ms 22 ms 15 ms tge0-8-0-3.snantx2000-tr02.texas.rr.com [24.175.
    33.78]
    4 22 ms 23 ms 23 ms agg22.snantx6000-cr01.texas.rr.com [24.175.32.16
    8]
    5 19 ms 23 ms 23 ms 24.175.32.146
    6 25 ms 15 ms 15 ms ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
    7 15 ms 15 ms 61 ms 107.14.17.232
    8 16 ms 18 ms 16 ms te0-7-0-15.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.49]
    9 16 ms 15 ms 17 ms multi-use.cogentco.com [154.54.88.70]
    10 26 ms 27 ms 27 ms te0-3-0-0.mpd21.mci01.atlas.cogentco.com [154.54
    .3.18]
    11 43 ms 42 ms 41 ms te0-5-0-4.mpd21.ord01.atlas.cogentco.com [154.54
    .45.154]
    12 67 ms 79 ms 66 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.182]
    13 67 ms 67 ms 67 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * 65 ms de.playstartrekonline.eu [208.95.185.44]

    Trace complete
  • drangus42drangus42 Member Posts: 3 Arc User
    edited January 2013
    http://sto-forum.perfectworld.com/
    guys I need help with this stuff I cant access the launcher and when I do it says my nets not working although it is working perfectly :confused: for more info of my problem see the link
  • berginsbergins Member Posts: 3,453 Arc User
    edited January 2013
    As requested:
    1 17 ms 15 ms 14 ms **********
    2 25 ms 22 ms 49 ms g5-2-13.bcptme07-rtr001.ne.northeast.rr.com [24.
    31.156.58]
    3 20 ms 20 ms 18 ms g10-4-3-0.ptldmehx-rtr001.ne.northeast.rr.com [2
    04.210.69.238]
    4 44 ms 37 ms 38 ms rdc-204-210-69-49.ne.northeast.rr.com [204.210.6
    9.49]
    5 41 ms 37 ms 47 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    6 36 ms 37 ms 39 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
    7 38 ms 35 ms 38 ms te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
    .13.81]
    8 33 ms 37 ms 38 ms te0-3-0-3.mpd21.jfk02.atlas.cogentco.com [154.54
    .31.1]
    9 42 ms 47 ms 43 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54
    .44.10]
    10 49 ms 50 ms 47 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 41 ms * * 208.95.185.41
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
    For all those blaming this on the patch:

    READ THE THREAD!!!

    For those of us who did and realize this is a problem that was happening before the patch was up, we've had to wade through a whole lot of whining and useless nonsense to see if there was any actual helpful information.

    Sheesh... :rolleyes:

    The 1st posts today started 1.5 hours before the Update. Start reading HERE.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • usscapitalusscapital Member Posts: 985 Arc User
    edited January 2013
    UK, Virgin Media - unable to connect to patch server, request timed out. Was fine before the patch today, never had this before.

    same provider here and mainly fine before this patch :eek:

    bergins wrote: »
    As requested:For all those blaming this on the patch:

    READ THE THREAD!!!

    For those of us who did and realize this is a problem that was happening before the patch was up, we've had to wade through a whole lot of whining and useless nonsense to see if there was any actual helpful information.

    Sheesh... :rolleyes:

    i was still playing the game until the server went down for patching
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • strikerp1980strikerp1980 Member Posts: 0 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

    C:\Users\User>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 43 ms 44 ms 44 ms 217.0.116.42
    3 46 ms 44 ms 46 ms 217.0.66.246
    4 46 ms 45 ms 45 ms 217.239.41.94
    5 45 ms 46 ms 46 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
    7.14.149]
    6 84 ms 78 ms 85 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.1.162]
    7 74 ms 75 ms 74 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
    .58.66]
    8 130 ms 129 ms 129 ms te0-5-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .85.213]
    9 130 ms 169 ms 164 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    10 * * 132 ms 38.111.40.114
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 132 ms * * 208.95.185.41
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    C:\Users\User>
  • joelleyjoelley Member Posts: 50 Arc User
    edited January 2013
    For general info only.......

    Another PWE game update server just went down.

    I was playing on PWI to wait for this game to be fixed, and I got DC and error message "unable to contact update server"

    I wonder if someone pulled the wrong lead out of the wall ?
    [SIGPIC]Patch.jpg[/SIGPIC]
  • steven74205steven74205 Member Posts: 56 Arc User
    edited January 2013
    Its been a few hours and you want compensation? Get off your ****in high horse the game is pretty much Free to Play unless you pay for the subscriptions, i'm pretty sure if you read the eula it will most likely say somewhere in there something about not being able to ensure 100% up-time due to technical difficulties, they do not owe you, or anyone who plays this game, ANYTHING. And if they do offer compensation, which i would assume they will as this hasn't happened in a long time It will most likely be some form of Q activity offering some kinda in-game costume item or xp boost, etc.

    I am not on a high horse. I have a Lifetime membership, which means I paid a substantial amont of real money. As I stated, I have had to contact this company before, which means that I have had other issues.
    You do not know me. I do not wish for you to know me. I would like you to keep unwarranted opinions to yourself.
    Kind Regards.
  • thlaylierahthlaylierah Member Posts: 2,987 Arc User
    edited January 2013
    I'm not trying to tell Cryptic how to do it's job, but logic dictates a simple course of action:

    Startrekonline.com keeps having these launcher failures.

    Meanwhile http://sto.perfectworld.com/ continues to always work.

    SOLUTION: change launcher update to http://sto.perfectworld.com/

    I would think this was par for the course since we had to update our accounts to PWE.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    well it was somewhat broke before downtime....but come on, did someone spill coffee into the mainframe or something? Wait......someone forgot to plug in the mainframe cause somebody tripped over the wire :D
  • joshmaaaaaaansjoshmaaaaaaans Member Posts: 32 Arc User
    edited January 2013
    I am not on a high horse. I have a Lifetime membership, which means I paid a substantial amont of real money. As I stated, I have had to contact this company before, which means that I have had other issues.
    You do not know me. I do not wish for you to know me. I would like you to keep unwarranted opinions to yourself.
    Kind Regards.

    Your horse, get the **** off it.

    25 pages to 100.
    [SIGPIC][/SIGPIC]
  • daskippadaskippa Member Posts: 0 Arc User
    edited January 2013
    Your horse, get the **** off it.

    can I have the horse?
  • zetaeffrittzetaeffritt Member Posts: 8 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.2.1
    2 32 ms 9 ms 8 ms 10.240.184.41
    3 42 ms 13 ms 12 ms 67.59.231.157
    4 13 ms 12 ms 38 ms rtr3-ge1-16.mhe.prnynj.cv.net [67.83.249.1]
    5 14 ms 16 ms 53 ms 64.15.7.93
    6 16 ms 24 ms 12 ms 64.15.0.226
    7 * * * Request timed out.
    8 19 ms 12 ms 17 ms te0-1-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
    .1.161]
    9 22 ms 19 ms 19 ms te0-1-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.38]
    10 99 ms 32 ms 20 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    11 * * 65 ms 38.111.40.114
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • x1ann0xx1ann0x Member Posts: 0 Arc User
    edited January 2013
    ISP: Vodafone DE

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms 2 ms <1 ms easy.box [192.168.2.1]
    2 7 ms 7 ms 8 ms dslb-088-068-224-001.pools.arcor-ip.net [88.68.224.1]
    3 8 ms 17 ms 9 ms 92.79.244.213
    4 10 ms 11 ms 12 ms 92.79.212.65
    5 13 ms 15 ms 15 ms 92.79.213.134
    6 13 ms 7 ms 8 ms xe-2-1-1-xcr1.fix.cw.net [208.175.236.69]
    7 8 ms 8 ms 8 ms te0-7-0-3.ccr21.fra03.atlas.cogentco.com [130.117.15.185]
    8 14 ms 14 ms 14 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54.39.181]
    9 24 ms 24 ms 25 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.37.94]
    10 102 ms 102 ms 102 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54.44.197]
    11 104 ms 103 ms 229 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 107 ms * * 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * 97 ms * launcher.startrekonline.com [208.95.185.44]
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • joshmaaaaaaansjoshmaaaaaaans Member Posts: 32 Arc User
    edited January 2013
    daskippa wrote: »
    can I have the horse?

    Sure. Kick that dude off it and its all yours brosephine.
    [SIGPIC][/SIGPIC]
  • shayler1138shayler1138 Member Posts: 4 Arc User
    edited January 2013
    I am not on a high horse. I have a Lifetime membership, which means I paid a substantial amont of real money. As I stated, I have had to contact this company before, which means that I have had other issues.
    You do not know me. I do not wish for you to know me. I would like you to keep unwarranted opinions to yourself.
    Kind Regards.

    I indeed agree. However this is the cost of having Lifetime Subscribers and F2P individuals, some can not understand what it is to put so much into a game.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    stop posting your connection pings.......... Go look at Lego's or something
  • pk580ukpk580uk Member Posts: 4 Arc User
    edited January 2013
    UK Player cannot launch game

    results you asked to be posted


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
    2 21 ms 21 ms 21 ms 213.120.155.230
    3 21 ms 23 ms 20 ms 213.120.155.142
    4 29 ms 22 ms 21 ms 213.120.161.106
    5 48 ms 29 ms 21 ms 31.55.164.247
    6 22 ms 22 ms 36 ms 31.55.164.109
    7 22 ms 22 ms 21 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
    248.206]
    8 29 ms 29 ms 28 ms core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.2
    48.144]
    9 27 ms 32 ms 27 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 26 ms 26 ms 35 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

    11 26 ms 33 ms 25 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 27 ms 26 ms 26 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 26 ms 26 ms 25 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54
    .74.50]
    14 105 ms 101 ms 101 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 208 ms 210 ms 200 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * 175 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>m
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited January 2013
    https://www.privatetunnel.com

    Download it
    Connect to San jose
    Dl patch
    Disconnect, uninstall vpn.
    Launch .exe

    This actually worked in that I was able to load the launcher and patch.....
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • thorley1983thorley1983 Member Posts: 0 Arc User
    edited January 2013
    Im from stoke in the UK,
    Im running windows 8 on an Imac

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Chris>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 8 ms 7 ms 7 ms 10.93.176.1
    2 26 ms 11 ms 7 ms bagu-core-2a-ae3-2366.network.virginmedia.net [8
    0.5.167.105]
    3 8 ms 8 ms 13 ms manc-bb-1d-ae10-0.network.virginmedia.net [80.5.
    161.241]
    4 12 ms 9 ms 19 ms leed-bb-1c-ae8-0.network.virginmedia.net [62.253
    .174.142]
    5 * 14 ms 14 ms nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.122]
    6 22 ms 14 ms 14 ms nrth-bb-1a-ae3-0.network.virginmedia.net [62.253
    .174.105]
    7 17 ms 13 ms 23 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    8 28 ms 29 ms 29 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    9 39 ms 33 ms 33 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    10 41 ms 34 ms 28 ms te0-4-0-2.mpd22.ams03.atlas.cogentco.com [154.54
    .39.189]
    11 35 ms 42 ms 40 ms te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    12 132 ms 106 ms 102 ms te0-4-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.185]
    13 108 ms 100 ms 108 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * *



    contacting nettest server..
    Local IP: 86.18.95.31
    Ping: 96.8 msec
    Port: 80: 665 KB/sec 17 KB/sec 708 KB/sec 500
    Port: 80: 611 KB/sec 17 KB/sec 653 KB/sec 500
    Port: 443: 604 KB/sec 21 KB/sec 644 KB/sec 500
    Port: 443: 562 KB/sec 20 KB/sec 600 KB/sec 500
    Port: 7255: 636 KB/sec 17 KB/sec 681 KB/sec 500
    Port: 7255: 610 KB/sec 15 KB/sec 650 KB/sec 500
    Port: 7003: 639 KB/sec 17 KB/sec 684 KB/sec 500
    Port: 7003: 610 KB/sec 16 KB/sec 650 KB/sec 500
    Port: 7202: 568 KB/sec 16 KB/sec 606 KB/sec 500
    Port: 7202: 614 KB/sec 22 KB/sec 656 KB/sec 500
    Port: 7499: 615 KB/sec 23 KB/sec 658 KB/sec 500
    Port: 7499: 522 KB/sec 13 KB/sec 556 KB/sec 500
    Port: 80: 584 KB/sec 20 KB/sec 626 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
    hit return to exit
    Type the following: ipconfig /release
    Hit Enter
    Now, type ipconfig /renew
    Hit Enter.

    this didnt work for me.

    hope it helps
    [SIGPIC][/SIGPIC]
    ----Lt Cmdr @Thorley - Jupiter Force----
  • aesculaepiusaesculaepius Member Posts: 41 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms *.*.*.*
    2 7 ms 11 ms 8 ms *.*.*.*
    3 24 ms 9 ms 22 ms dtr01rsmtmn-tge-0-
    34.25.200]
    4 11 ms 20 ms 20 ms crr02stcdmn-tge-0-
    34.27.184]
    5 13 ms 19 ms 20 ms bbr01stcdmn-bue-3.
    36]
    6 26 ms 32 ms 32 ms bbr02chcgil-bue-1.
    49]
    7 48 ms 46 ms 47 ms te0-5-0-4.ccr21.or
    .180.25]
    8 48 ms 63 ms 48 ms te0-3-0-1.mpd22.or
    .2.97]
    9 60 ms 58 ms 57 ms te0-0-0-2.ccr21.bo
    .43.186]
    10 58 ms 58 ms 69 ms te4-4.ccr01.bos06.
    ]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • puttenhamputtenham Member Posts: 1,052 Arc User
    edited January 2013
    trekkie80 wrote: »
    This has nothing to do with Cryptic. Their servers are online and people that do not need to relay through Cogent are connecting just fine.

    correction, this has everything to do with cryptic, they pay cogent to route the game through certain areas.. cryptic constantly tells us cogent is at the route of most of the problems with connection issues, they have been saying it for years.. so it is their problem that they have not fixed the problem (either by making a new arrangement with cogent, or going with another provider)..
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