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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

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  • thlaylierahthlaylierah Member Posts: 2,985 Arc User
    edited January 2013
    No router, direct modem connection.

    It is working today!!!

    So is "startrekonline.com" which the launcher uses.

    They should update the launcher to use "http://sto.perfectworld.com/" instead.

    This willl fix everyone's launcher issues.
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    thlaylierah wrote: »
    No router, direct modem connection.

    It is working today!!!

    So is "startrekonline.com" which the launcher uses.

    They should update the launcher to use "http://sto.perfectworld.com/" instead.

    This willl fix everyone's launcher issues.

    I totally agree! But I am glad this seemed to work itself out. I hope to see you in game ;)

    Kira@opaserv
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • thlaylierahthlaylierah Member Posts: 2,985 Arc User
    edited January 2013
    Thanks All!
  • markmmaillet1111markmmaillet1111 Member Posts: 15 Arc User
    edited January 2013
    i logged on this morning to find that i could not log onto sto and it says can't connect to patch server. i tried unistalling it through steam and installing it with the direct download launcher and that didnt work. please help.
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    markmmaillet1111 wrote: »
    i logged on this morning to find that i could not log onto sto and it says can't connect to patch server. i tried unistalling it through steam and installing it with the direct download launcher and that didnt work. please help.

    Hello markmmaillet1111!

    Please navigate to the following folder: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\piggs

    Once there, locate a file (smaller means quicker fix) and delete it. This will force a patch/verify from the server and re-download the missing file as well as fix any other corrupted file which in turn will (or at least should) allow you access to the game.

    Let me know if it worked or didn't and I'll continue to dig for a solution for you.

    Good hunting!

    Jenna
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • jessejamesobrienjessejamesobrien Member Posts: 3 Arc User
    edited January 2013
    Had same prob. I havent even got to play the game yet. Got it yesterday during the "server being patched". Now during then it didnt work. I tried today... still didnt work. When i open STO it comes up with a thing called Cryptic Launcher autoupdate. says try one for while... hits try 2 and comes up with "The patchclient got a message while it was in a state with no responce function". Now i noticed none of you got THIS message. So im going to ask... HOW DO I GET IT WORKING !?!? Good luck to the others having familier problems.:)
    JJOB
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    jessejamesobrien wrote: »
    Had same prob. I havent even got to play the game yet. Got it yesterday during the "server being patched". Now during then it didnt work. I tried today... still didnt work. When i open STO it comes up with a thing called Cryptic Launcher autoupdate. says try one for while... hits try 2 and comes up with "The patchclient got a message while it was in a state with no responce function". Now i noticed none of you got THIS message. So im going to ask... HOW DO I GET IT WORKING !?!? Good luck to the others having familier problems.:)

    Hello jessejamesobrien,

    Please read and try my suggestion above your post.
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • jessejamesobrienjessejamesobrien Member Posts: 3 Arc User
    edited January 2013
    Says same thing... i deleted charecter file in the location and no difference... i hope i havent ruined game :eek::(
    JJOB
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    jessejamesobrien wrote: »
    Says same thing... i deleted charecter file in the location and no difference... i hope i havent ruined game :eek::(

    You haven't ruined anything. Are you a STEAM user?
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • jessejamesobrienjessejamesobrien Member Posts: 3 Arc User
    edited January 2013
    Tryed to use it once found as complicating as ****. I just went download, and did direct... maybe should have done torrent... I dunno ... i didnt click direct but popup said do you wish to download this file and yeah
    JJOB
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    so... I'm confused... perhaps it's because I'm just a blonde...? But... what? :eek:
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • arkantos8arkantos8 Member Posts: 4 Arc User
    edited January 2013
    Same problem here is the 5 time i have dowloaded and every time i face this error but after an hour aprox. i can log in but there appears another problem at the patch. after a wile the game works fine so i suggest to solve this problem because is iritating!!!:mad:
  • jennyluvejennyluve Member Posts: 74 Arc User
    edited January 2013
    Try my suggestion and let me know if it worked, otherwise, not sure what to tell you guys if you're not willing to try a fix...
    [SIGPIC][/SIGPIC]
    Been playing since launch.
  • jimmylee19780209jimmylee19780209 Member Posts: 13 Arc User
    edited January 2013
    Me too,having this problem for the third time,and this times is 3 month already ,still can't get it to worked:(:mad:confused:
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited January 2013
    jennyluve wrote: »
    Try my suggestion and let me know if it worked, otherwise, not sure what to tell you guys if you're not willing to try a fix...

    People actually read the post three posts above their rant that describes how to fix the issue? :eek:

    That'd be a first.

    ROLL TIDE ROLL
  • razartrek1razartrek1 Member Posts: 148 Arc User
    edited January 2013
    I havnt been able to log in aswell after the patch. I keep getting "Unable to establish connection to the Patch Server. Please check your connection. if problem continues plz contact customer support" Now my internet connect is fine otherwise I wouldn't be able to log on here.

    Secondly I did a Speedtest all is fine on my Norton 360 its all set to allowed. I reset my router and restarted my computer and stuff. I can log onto wow/swtor/lol just fine

    Can anyone please help?
    "My life spans millennia. Legions have risen to test me… My ascendance is inevitable. A day, a year, a millennium—it matters not. I hold the patience of stone and the will of stars. Your striving is insignificant. Let your death be the same."
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2013
    razartrek1 wrote: »
    I havnt been able to log in aswell after the patch. I keep getting "Unable to establish connection to the Patch Server. Please check your connection. if problem continues plz contact customer support" Now my internet connect is fine otherwise I wouldn't be able to log on here....?
    So what does the 'Trace Route' and 'Net Test' diagnostics say about the quality of your Internet connection to the STO servers? Instructions to perform the diagnostics are in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    And post the results here so that other people can look at them and give advice...
  • razartrek1razartrek1 Member Posts: 148 Arc User
    edited January 2013
    grouchyotaku wrote: »
    So what does the 'Trace Route' and 'Net Test' diagnostics say about the quality of your Internet connection to the STO servers? Instructions to perform the diagnostics are in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    And post the results here so that other people can look at them and give advice...


    contacting nettest server..
    Local IP: XXXXXXXXXXX
    Ping: 90.9 msec
    Port: 80: 528 KB/sec 26 KB/sec 556 KB/sec 500
    Port: 80: 528 KB/sec 24 KB/sec 556 KB/sec 500
    Port: 443: 523 KB/sec 24 KB/sec 550 KB/sec 500
    Port: 443: 529 KB/sec 24 KB/sec 557 KB/sec 500
    Port: 7255: 510 KB/sec 24 KB/sec 537 KB/sec 500
    Port: 7255: 494 KB/sec 24 KB/sec 522 KB/sec 500
    Port: 7003: 508 KB/sec 23 KB/sec 534 KB/sec 500
    Port: 7003: 504 KB/sec 24 KB/sec 530 KB/sec 500
    Port: 7202: 507 KB/sec 24 KB/sec 533 KB/sec 500
    Port: 7202: 503 KB/sec 24 KB/sec 530 KB/sec 500
    Port: 7499: 491 KB/sec 23 KB/sec 517 KB/sec 500
    Port: 7499: 498 KB/sec 24 KB/sec 525 KB/sec 500
    Port: 80: 505 KB/sec 25 KB/sec 533 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 1 KB/sec
    hit return to exit
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. *All rights reserved.










    C:\Windows\system32> tracert patchserver.crypticstudios.com




    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops

    * 1 * *16 ms * *10 ms * *20 ms *cpc1-dals17-2-0-gw.hari.cable.virginmedia.com [9
    2.239.224.1]
    * 2 * *38 ms * *12 ms * * 8 ms *hari-core-2b-ae4-723.network.virginmedia.net [81
    .96.17.201]
    * 3 * *74 ms * * 8 ms * * 7 ms *popl-bb-1b-ae8-0.network.virginmedia.net [81.96.
    16.205]
    * 4 * *39 ms * * 9 ms * *14 ms *popl-bb-1a-ae0-0.network.virginmedia.net [213.10
    5.174.229]
    * 5 * * 6 ms * * 8 ms * *11 ms *popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    * 6 * *37 ms * *31 ms * *17 ms *amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    * 7 * *18 ms * *19 ms * *16 ms *te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    * 8 * *32 ms * *17 ms * *31 ms *te0-0-0-7.mpd21.ams03.atlas.cogentco.com [130.11
    7.2.61]
    * 9 * *22 ms * *22 ms * *23 ms *te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    *10 * *87 ms * *90 ms * *89 ms *te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.181]
    *11 * *90 ms * *96 ms * *95 ms *te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    *12 * * * * * * ** * * * ** * * Request timed out.
    *13 * * * * * * ** * * * ** * * Request timed out.
    *14 * * * * * * ** * * * ** * * Request timed out.
    *15 * * * * * * ** * * * ** * * Request timed out.
    *16 * * * * * ^C
    "My life spans millennia. Legions have risen to test me… My ascendance is inevitable. A day, a year, a millennium—it matters not. I hold the patience of stone and the will of stars. Your striving is insignificant. Let your death be the same."
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2013
    razartrek1 wrote: »
    ...
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops

    * 1 * *16 ms * *10 ms * *20 ms *cpc1-dals17-2-0-gw.hari.cable.virginmedia.com [9
    2.239.224.1]
    * 2 * *38 ms * *12 ms * * 8 ms *hari-core-2b-ae4-723.network.virginmedia.net [81
    .96.17.201]
    * 3 * *74 ms * * 8 ms * * 7 ms *popl-bb-1b-ae8-0.network.virginmedia.net [81.96.
    16.205]
    * 4 * *39 ms * * 9 ms * *14 ms *popl-bb-1a-ae0-0.network.virginmedia.net [213.10
    5.174.229]
    * 5 * * 6 ms * * 8 ms * *11 ms *popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    * 6 * *37 ms * *31 ms * *17 ms *amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    * 7 * *18 ms * *19 ms * *16 ms *te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    * 8 * *32 ms * *17 ms * *31 ms *te0-0-0-7.mpd21.ams03.atlas.cogentco.com [130.11
    7.2.61]
    * 9 * *22 ms * *22 ms * *23 ms *te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    *10 * *87 ms * *90 ms * *89 ms *te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.181]
    *11 * *90 ms * *96 ms * *95 ms *te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    *12 * * * * * * ** * * * ** * * Request timed out.
    *13 * * * * * * ** * * * ** * * Request timed out.
    *14 * * * * * * ** * * * ** * * Request timed out.
    *15 * * * * * * ** * * * ** * * Request timed out.
    *16 * * * * *     ^C
    This indicates the issue is with the Cogent Communication Boston Hub and the Server Farm hosting the STO Servers...

    Post your Trace Route results (with the IP addresses) into this PWE Tech Support Thread... http://techsupport.perfectworld.com/showthread.php?t=4181

    As PWE has been kicking Cogent over its routing tables for the past few months, so they need to add your IP/Internet route into the list that needs to be addressed...
  • bradaighbradaigh Member Posts: 0 Arc User
    edited January 2013
    Massive LAGs in STO today.

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms <1 ms speedport.ip [192.168.100.1]
    2 17 ms 17 ms 17 ms 217.0.119.67
    3 17 ms 17 ms 17 ms 87.186.234.130
    4 27 ms 27 ms 27 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.238]
    5 38 ms 37 ms 38 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
    6 40 ms 41 ms 40 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
    7 50 ms 53 ms 50 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.37.86]
    8 111 ms 111 ms 110 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.229]
    9 130 ms 210 ms 212 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    10 112 ms 111 ms 121 ms 38.111.40.114
    11 112 ms 111 ms 111 ms 208.95.185.41

    Trace complete.
  • hahaman4realhahaman4real Member Posts: 2 Arc User
    edited January 2013
    Oh finally its working...Thank you Brandon....I dont why this problem cant be fixed by the developers
  • mrhitchensmrhitchens Member Posts: 1 Arc User
    edited January 2013
    hahaman4real wrote: »
    Oh finally its working...Thank you Brandon....I dont why this problem cant be fixed by the developers

    What do you mean by 'working'?
    I reach for the stars, but still touch my own heart
  • mrhitchensmrhitchens Member Posts: 1 Arc User
    edited January 2013
    sean2448 wrote: »
    use branflakes launcher link i installed it loads fine now takes 2 minutes

    What only takes 2 minutes? The patch update?
    I reach for the stars, but still touch my own heart
  • mrhitchensmrhitchens Member Posts: 1 Arc User
    edited January 2013
    Thank you Brandon, Finally I can play (after I download 960 mb)

    My launcher says I need 5466 MB, so how are you able to play after only downloading 960?
    I reach for the stars, but still touch my own heart
  • harlequinpixieharlequinpixie Member Posts: 172 Arc User
    edited January 2013
    Since the latest patch and the previous many many patches. I always seem to hit this bug, no connection to patch server. And the launcher times out, I can't use the game client, which is even more annoying. So, does anyone have the latest launcher again, please?
  • leoll2leoll2 Member Posts: 1 Arc User
    edited January 2013
    I have the same problem! Everytime I try to open the launcher, it doesn't work!
    P2W means Play To Win

    Archimede - Leader and Founder of "Raiders of Starfleet"
    ...and 21 other characters!
  • ursamajoraursamajora Member Posts: 3 Arc User
    edited January 2013
    I've had the same issue since the servers went back up, I had the launcher pulled up and the patch was downloaded but had to close it. From that point forward I've been unable to get it back up. I can't even get the C-store pulled up.
  • nyniknynik Member Posts: 1,628 Arc User
    edited January 2013
    Have you all tried to replace your launcher as per this stickied topic: http://sto-forum.perfectworld.com/showthread.php?t=505501

    While the OP says Jan 4th, Branflakes said the link in the OP delivers the latest launcher.
  • mkilczewskimkilczewski Member Posts: 284
    edited January 2013
    How can you play the game, without the launcher?
  • harlequinpixieharlequinpixie Member Posts: 172 Arc User
    edited January 2013
    Yep, just found it here after googling it http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe
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