Why does it open my explorer when trying to open launcher?
res://ieframe.dll/dnserrordiagoff_webOC.htm
This will NOT simply fix itself. That being said, there are two reasons why this happens and they are:
1. Magistr - Which I highly doubt as that's an ancient virus (in terms of computers)
or
2. Bad .DLL files
Now, what's a .dll file? Simple; you can view a .dll as a highway sign of sorts. You click on say, your IE icon and IE opens up if you have solid .dll's or if you have corrupt .dll's it may open up another program or it may do nothing or merely throw you an error.
That's wonderful, now how do I fix it?
Well, you can do one of two things:
1. Run Winblows restore and attempt a restore from a previously working version (I do not suggest this as I frankly have never trusted the Win Restore utility. Read up on Microshaft's KB database for more information regarding the restore util and actually find out why I don't like it or just run with it.
or
2. Format - That's right, a nuke and pave.
Sadly, these are really and honestly the only two things that can sort this out. I'll wager you haven't performed maintenance on your system in a very long time or you've recently had a virus or some other malicious software that's corrupted your system. Regardless of HOW this happened, know now that you must do something before the corruption spreads. I'm sorry to say that once a computer's software is corrupted its only a matter of time before it spreads (like a cancer) and begins to affect other systems.
Wow, I just sounded like an engineer... hmmm... Anywho, that's about the size of it and I'm sorry to be the bearer of bad news, although I do wish you the best and hope that I'm wrong.
She told me my relatively (2-3 weeks) new modem is off spec on one area and that might be causing the error?
I can easily play SWTOR, which I will be doing and not spending any money on STO or Champions this week.
So basically Cryptic's systems are just too picky or you have some other nefarious junk running that needs something other games don't?
Pretty suspicious.
Before you throw in the towel, try uninstalling Pando Media and then relaunch to test. This has fixed issues very similar to this in the past and I hope that if you do that, it'll work for you.
I don't have Pando Media installed unless it is masquerading as some other file?
The ISP Tech support was pretty sure it was the modem problem.
I will report back when I get my new one.
Otherwise I will simply get rid of STO and Champions.
Working as intended?
Have you attempted to directly connect your computer to the modem forgoing the router? Sometimes misconfiguration can cause issues such as this which emanate from the manufacturer. So no, I'm not saying it's "your fault" not at all.
i logged on this morning to find that i could not log onto sto and it says can't connect to patch server. i tried unistalling it through steam and installing it with the direct download launcher and that didnt work. please help.
i logged on this morning to find that i could not log onto sto and it says can't connect to patch server. i tried unistalling it through steam and installing it with the direct download launcher and that didnt work. please help.
Hello markmmaillet1111!
Please navigate to the following folder: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\piggs
Once there, locate a file (smaller means quicker fix) and delete it. This will force a patch/verify from the server and re-download the missing file as well as fix any other corrupted file which in turn will (or at least should) allow you access to the game.
Let me know if it worked or didn't and I'll continue to dig for a solution for you.
Had same prob. I havent even got to play the game yet. Got it yesterday during the "server being patched". Now during then it didnt work. I tried today... still didnt work. When i open STO it comes up with a thing called Cryptic Launcher autoupdate. says try one for while... hits try 2 and comes up with "The patchclient got a message while it was in a state with no responce function". Now i noticed none of you got THIS message. So im going to ask... HOW DO I GET IT WORKING !?!? Good luck to the others having familier problems.:)
Had same prob. I havent even got to play the game yet. Got it yesterday during the "server being patched". Now during then it didnt work. I tried today... still didnt work. When i open STO it comes up with a thing called Cryptic Launcher autoupdate. says try one for while... hits try 2 and comes up with "The patchclient got a message while it was in a state with no responce function". Now i noticed none of you got THIS message. So im going to ask... HOW DO I GET IT WORKING !?!? Good luck to the others having familier problems.:)
Hello jessejamesobrien,
Please read and try my suggestion above your post.
Tryed to use it once found as complicating as ****. I just went download, and did direct... maybe should have done torrent... I dunno ... i didnt click direct but popup said do you wish to download this file and yeah
Same problem here is the 5 time i have dowloaded and every time i face this error but after an hour aprox. i can log in but there appears another problem at the patch. after a wile the game works fine so i suggest to solve this problem because is iritating!!!:mad:
I havnt been able to log in aswell after the patch. I keep getting "Unable to establish connection to the Patch Server. Please check your connection. if problem continues plz contact customer support" Now my internet connect is fine otherwise I wouldn't be able to log on here.
Secondly I did a Speedtest all is fine on my Norton 360 its all set to allowed. I reset my router and restarted my computer and stuff. I can log onto wow/swtor/lol just fine
Can anyone please help?
"My life spans millennia. Legions have risen to test me… My ascendance is inevitable. A day, a year, a millennium—it matters not. I hold the patience of stone and the will of stars. Your striving is insignificant. Let your death be the same."
I havnt been able to log in aswell after the patch. I keep getting "Unable to establish connection to the Patch Server. Please check your connection. if problem continues plz contact customer support" Now my internet connect is fine otherwise I wouldn't be able to log on here....?
So what does the 'Trace Route' and 'Net Test' diagnostics say about the quality of your Internet connection to the STO servers? Instructions to perform the diagnostics are in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155
And post the results here so that other people can look at them and give advice...
So what does the 'Trace Route' and 'Net Test' diagnostics say about the quality of your Internet connection to the STO servers? Instructions to perform the diagnostics are in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155
And post the results here so that other people can look at them and give advice...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops
* 1 * *16 ms * *10 ms * *20 ms *cpc1-dals17-2-0-gw.hari.cable.virginmedia.com [9
2.239.224.1]
* 2 * *38 ms * *12 ms * * 8 ms *hari-core-2b-ae4-723.network.virginmedia.net [81
.96.17.201]
* 3 * *74 ms * * 8 ms * * 7 ms *popl-bb-1b-ae8-0.network.virginmedia.net [81.96.
16.205]
* 4 * *39 ms * * 9 ms * *14 ms *popl-bb-1a-ae0-0.network.virginmedia.net [213.10
5.174.229]
* 5 * * 6 ms * * 8 ms * *11 ms *popl-tmr-1-ae4-0.network.virginmedia.net [213.10
5.159.2]
* 6 * *37 ms * *31 ms * *17 ms *amst-ic-1-as0-0.network.virginmedia.net [213.105
.175.6]
* 7 * *18 ms * *19 ms * *16 ms *te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
17.15.5]
* 8 * *32 ms * *17 ms * *31 ms *te0-0-0-7.mpd21.ams03.atlas.cogentco.com [130.11
7.2.61]
* 9 * *22 ms * *22 ms * *23 ms *te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
.37.114]
*10 * *87 ms * *90 ms * *89 ms *te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.181]
*11 * *90 ms * *96 ms * *95 ms *te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
*12 * * * * * * ** * * * ** * * Request timed out.
*13 * * * * * * ** * * * ** * * Request timed out.
*14 * * * * * * ** * * * ** * * Request timed out.
*15 * * * * * * ** * * * ** * * Request timed out.
*16 * * * * * ^C
"My life spans millennia. Legions have risen to test me… My ascendance is inevitable. A day, a year, a millennium—it matters not. I hold the patience of stone and the will of stars. Your striving is insignificant. Let your death be the same."
As PWE has been kicking Cogent over its routing tables for the past few months, so they need to add your IP/Internet route into the list that needs to be addressed...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms speedport.ip [192.168.100.1]
2 17 ms 17 ms 17 ms 217.0.119.67
3 17 ms 17 ms 17 ms 87.186.234.130
4 27 ms 27 ms 27 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.238]
5 38 ms 37 ms 38 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
6 40 ms 41 ms 40 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
7 50 ms 53 ms 50 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.37.86]
8 111 ms 111 ms 110 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.229]
9 130 ms 210 ms 212 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
10 112 ms 111 ms 121 ms 38.111.40.114
11 112 ms 111 ms 111 ms 208.95.185.41
Since the latest patch and the previous many many patches. I always seem to hit this bug, no connection to patch server. And the launcher times out, I can't use the game client, which is even more annoying. So, does anyone have the latest launcher again, please?
Comments
She told me my relatively (2-3 weeks) new modem is off spec on one area and that might be causing the error?
I can easily play SWTOR, which I will be doing and not spending any money on STO or Champions this week.
So basically Cryptic's systems are just too picky or you have some other nefarious junk running that needs something other games don't?
Pretty suspicious.
This will NOT simply fix itself. That being said, there are two reasons why this happens and they are:
1. Magistr - Which I highly doubt as that's an ancient virus (in terms of computers)
or
2. Bad .DLL files
Now, what's a .dll file? Simple; you can view a .dll as a highway sign of sorts. You click on say, your IE icon and IE opens up if you have solid .dll's or if you have corrupt .dll's it may open up another program or it may do nothing or merely throw you an error.
That's wonderful, now how do I fix it?
Well, you can do one of two things:
1. Run Winblows restore and attempt a restore from a previously working version (I do not suggest this as I frankly have never trusted the Win Restore utility. Read up on Microshaft's KB database for more information regarding the restore util and actually find out why I don't like it or just run with it.
or
2. Format - That's right, a nuke and pave.
Sadly, these are really and honestly the only two things that can sort this out. I'll wager you haven't performed maintenance on your system in a very long time or you've recently had a virus or some other malicious software that's corrupted your system. Regardless of HOW this happened, know now that you must do something before the corruption spreads. I'm sorry to say that once a computer's software is corrupted its only a matter of time before it spreads (like a cancer) and begins to affect other systems.
Wow, I just sounded like an engineer... hmmm... Anywho, that's about the size of it and I'm sorry to be the bearer of bad news, although I do wish you the best and hope that I'm wrong.
Been playing since launch.
Before you throw in the towel, try uninstalling Pando Media and then relaunch to test. This has fixed issues very similar to this in the past and I hope that if you do that, it'll work for you.
Good hunting!
Been playing since launch.
The ISP Tech support was pretty sure it was the modem problem.
I will report back when I get my new one.
Otherwise I will simply get rid of STO and Champions.
Working as intended?
Have you attempted to directly connect your computer to the modem forgoing the router? Sometimes misconfiguration can cause issues such as this which emanate from the manufacturer. So no, I'm not saying it's "your fault" not at all.
Been playing since launch.
It is working today!!!
So is "startrekonline.com" which the launcher uses.
They should update the launcher to use "http://sto.perfectworld.com/" instead.
This willl fix everyone's launcher issues.
I totally agree! But I am glad this seemed to work itself out. I hope to see you in game
Kira@opaserv
Been playing since launch.
Hello markmmaillet1111!
Please navigate to the following folder: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\piggs
Once there, locate a file (smaller means quicker fix) and delete it. This will force a patch/verify from the server and re-download the missing file as well as fix any other corrupted file which in turn will (or at least should) allow you access to the game.
Let me know if it worked or didn't and I'll continue to dig for a solution for you.
Good hunting!
Jenna
Been playing since launch.
Hello jessejamesobrien,
Please read and try my suggestion above your post.
Been playing since launch.
You haven't ruined anything. Are you a STEAM user?
Been playing since launch.
Been playing since launch.
Been playing since launch.
People actually read the post three posts above their rant that describes how to fix the issue? :eek:
That'd be a first.
ROLL TIDE ROLL
Secondly I did a Speedtest all is fine on my Norton 360 its all set to allowed. I reset my router and restarted my computer and stuff. I can log onto wow/swtor/lol just fine
Can anyone please help?
And post the results here so that other people can look at them and give advice...
contacting nettest server..
Local IP: XXXXXXXXXXX
Ping: 90.9 msec
Port: 80: 528 KB/sec 26 KB/sec 556 KB/sec 500
Port: 80: 528 KB/sec 24 KB/sec 556 KB/sec 500
Port: 443: 523 KB/sec 24 KB/sec 550 KB/sec 500
Port: 443: 529 KB/sec 24 KB/sec 557 KB/sec 500
Port: 7255: 510 KB/sec 24 KB/sec 537 KB/sec 500
Port: 7255: 494 KB/sec 24 KB/sec 522 KB/sec 500
Port: 7003: 508 KB/sec 23 KB/sec 534 KB/sec 500
Port: 7003: 504 KB/sec 24 KB/sec 530 KB/sec 500
Port: 7202: 507 KB/sec 24 KB/sec 533 KB/sec 500
Port: 7202: 503 KB/sec 24 KB/sec 530 KB/sec 500
Port: 7499: 491 KB/sec 23 KB/sec 517 KB/sec 500
Port: 7499: 498 KB/sec 24 KB/sec 525 KB/sec 500
Port: 80: 505 KB/sec 25 KB/sec 533 KB/sec 500
Idle NIC bandwidth Send: 2 KB/sec Recv: 1 KB/sec
hit return to exit
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. *All rights reserved.
C:\Windows\system32> tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops
* 1 * *16 ms * *10 ms * *20 ms *cpc1-dals17-2-0-gw.hari.cable.virginmedia.com [9
2.239.224.1]
* 2 * *38 ms * *12 ms * * 8 ms *hari-core-2b-ae4-723.network.virginmedia.net [81
.96.17.201]
* 3 * *74 ms * * 8 ms * * 7 ms *popl-bb-1b-ae8-0.network.virginmedia.net [81.96.
16.205]
* 4 * *39 ms * * 9 ms * *14 ms *popl-bb-1a-ae0-0.network.virginmedia.net [213.10
5.174.229]
* 5 * * 6 ms * * 8 ms * *11 ms *popl-tmr-1-ae4-0.network.virginmedia.net [213.10
5.159.2]
* 6 * *37 ms * *31 ms * *17 ms *amst-ic-1-as0-0.network.virginmedia.net [213.105
.175.6]
* 7 * *18 ms * *19 ms * *16 ms *te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
17.15.5]
* 8 * *32 ms * *17 ms * *31 ms *te0-0-0-7.mpd21.ams03.atlas.cogentco.com [130.11
7.2.61]
* 9 * *22 ms * *22 ms * *23 ms *te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
.37.114]
*10 * *87 ms * *90 ms * *89 ms *te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.181]
*11 * *90 ms * *96 ms * *95 ms *te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
*12 * * * * * * ** * * * ** * * Request timed out.
*13 * * * * * * ** * * * ** * * Request timed out.
*14 * * * * * * ** * * * ** * * Request timed out.
*15 * * * * * * ** * * * ** * * Request timed out.
*16 * * * * * ^C
Post your Trace Route results (with the IP addresses) into this PWE Tech Support Thread... http://techsupport.perfectworld.com/showthread.php?t=4181
As PWE has been kicking Cogent over its routing tables for the past few months, so they need to add your IP/Internet route into the list that needs to be addressed...
tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms speedport.ip [192.168.100.1]
2 17 ms 17 ms 17 ms 217.0.119.67
3 17 ms 17 ms 17 ms 87.186.234.130
4 27 ms 27 ms 27 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.238]
5 38 ms 37 ms 38 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
6 40 ms 41 ms 40 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
7 50 ms 53 ms 50 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.37.86]
8 111 ms 111 ms 110 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.229]
9 130 ms 210 ms 212 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
10 112 ms 111 ms 121 ms 38.111.40.114
11 112 ms 111 ms 111 ms 208.95.185.41
Trace complete.
What do you mean by 'working'?
What only takes 2 minutes? The patch update?
My launcher says I need 5466 MB, so how are you able to play after only downloading 960?