Well the right thing to do is give everyone an extension by 60 days. If Cryptic is doing the 90 day free play, it's only fair to give it to everyone else. My 2 cents on the topic.
I was already on the fence about whether to keep playing this Beta PoS game in the hope that the 45-day patch would be good, but this new move is really just telling everyone to stop playing.
They obviously want a whole new batch of suckers, so they are letting Atari be the force that pushes everyone out the door.
Read my earlier posts for context. I'm arguing for giving everyone the free days. I was arguing against only people who purchased the game from directly from atari getting the 60 days.
Ah okay... this thread is moving so fast, hard to keep up LOL.
We understand that some of you are upset about the current sale on Atari.com. There are a number of threads on the forums about this, which is making it very difficult to find information about anything else on these forums. Due to this, we are closing all other threads regarding this matter. We do value your feedback on this, matter however, and would appreciate it if you would post your feedback regarding this matter here, in this thread. All other threads regarding this will be closed.
Thanks,
Phoxe
All I read here is "Get Stuffed."
And the previous post with the apparent GMmails, yeah, that pretty much means lifers and yearlings are screwed, unless this game hangs on for a year, which is still up in the air.
That was sorta my point... deleting it would be a blatant covering-up. Locking it could be any number of things.
Such as the fact that they don't want the first thread in the forum to be a 300+ page thread with a title that suggest discontent. "Atari Sale" is much nicer. :rolleyes:
As I've said before, I don't feel bad for the lifers that don't like the game. Tip, never drop over $200 for a game you've never played.
However, I do feel ripped off by the Atari sale. I bought the game on day one and don't mind the premium on the game itself, but by both dropping the price and providing 90 of free play over the normal 30 essentially drops the price by $40.
The other thing that concerns me about this move is it makes me feel that Atari doesn't see much value in this venture and they are trying to make as much money from it as possible while they still can.
Early adopters ALWAYS get screwed like this (Did you guys/gals never buy a brand new TV only yo see it on sale two weeks later?). It's the price of having something earlier than others. Personally I couldn't care less, as long as it gets more people into the game and thus more budget to improve it. *shrug*
Quoted For Truth.
I'm also seeing people threatening charge-backs? As someone who used to work for MasterCard International, I recommend against it. Your bank may decide to eat the chargeback ... but they're under no legal obligation to do so, and under no obligation from the credit card associations (MasterCard, Visa, etc) to do so.
What almost nobody seems to know is that way the heck back in the early 1980s, the software industry lobbied Congress for, and got, a blanket exemption to the Uniform Commercial Code for all computer software. Computer software is the one product where you are not legally entitled to a product that performs substantially as advertised. You say they promised you one thing and delivered another? Cry moar. It's not like you're the first person in the history of the computer industry to have a software company do this to you, and it's entirely legal.
Nor would it matter, in this case, if software were covered under the UCC, because there's nothing in US law, not in the Uniform Commercial Code nor anywhere else, protecting you against later price cuts. Nothing. Not one thing.
One last thing: to those of you claiming that "75% of us agree!"? 75% of whom? 75% of the forum posters? Forum cabals are always made up of a tiny, tiny percentage of the players of any MMO. And they're almost always the most complaining, least satisfied subscribers. It should go without saying (but apparently doesn't) that the people who have no problem with the game and who are enjoying it are too busy playing the game to waste their time reading, let alone commenting on, 307 page forum threads whining about the fact that Atari just made it even easier and cheaper for their friends to come play with them.
I would like to keep the Lifetime subscription but I need something from Cryptic to warrant that decision. An in-game item, C-Points, a free copy with 90 days to give away as a gift
or any combination of the aforementioned.
Sounds like he gave a reasonable response to me. Your demands weren't exactly resonable.
Very nicely said. And I, for one, appreciate your taking up the standard in this fight. However.....you noted, "We don't need free stuff we want an acknowledgment of the issues..." but that's not enough for me. For me, and me personally, I want a new game. They can take this garbage they produced and shove it. It isn't the Star Trek I wanted and I've no hope it ever will be. I'm just playing out my remaining time on these forums so that they know how unhappy I am with their product...and to get some amount of satisfaction from the $80 I spent on the CE. I did also get a neat command pin, but that hardly covers it.
I apologize I wasn't trying to speak for everyone.
The problem is you started this offer of an extra 30 days, after people have already bought their game.
So, basically, people who bought earlier are now angry they dont get this extra 30 days + the discount.
So you shot yourself in the foot =/
In the foot...in both kneecaps, and, if this thing ends up the way I expect, the back of the head.
With a shotgun.
Using HE ammo.
In the middle of an oil refinery.
While on fire.
In the foot...in both kneecaps, and, if this thing ends up the way I expect, the back of the head.
With a shotgun.
Using HE ammo.
In the middle of an oil refinery.
While on fire.
I would like to ask you, fellow forum readers, to use this post in the way Phoxe wanted, that is, give him (or her, not pretty sure :P ) feedback. Pages and pages of feedback.
Giving new clients a longer free period, within a month of the game opening, than the clients who bought the game at launch, is bad customer service.
Giving new clients a longer free period to adjust to the changes, improvements and bug fixes than the people who have been living through them since the start is bad customer service.
P.S. I'm a lifer and this "sale" does not affect me, but it affects the original players who I respect for what they have been through and the support they have given your companies and the game I love.
All eyes are on you. Many people have left due to In game issues. Now another blow to the remaining players may break the game. We are all holding our breaths atm on the Death Penalty issue and now the death penalty hit our wallets. In real life. I hope others have as thick a skin as I do.....but many don't . This is a test of the character for you guys, hope you pass the test.
I do think it's in Cryptic's best interest to grant all current players an additional 30 days of free time.
You have a 45-day update coming and frankly most people aren't going to see it or give it a chance -- lots of people have already stopped playing and canceled their accounts and they won't be re-upping just to check out the update.
If you give everyone an additional free month, it's far more likely that they'll login to try it and maybe end up staying.
And frankly, we're owed. This game was not ready for release and you guys know it. For your own credibility as a brand name, you should offer everyone that extra 30 days.
I'm all for lowering the price. The game has garnered some negative press due to lack of content, and box sales are probably dropping off faster than expected.
It's a perfectly fine business decision and if it results in more new players signing up than would have otherwise, I'm alll for it.
It's a free market, buyer beware. .. This happens in every industry.. Early adopters always get the worst price point, and there is always a sizable price cut on any technology 1-6 months after release.. The amount of time is usually dependant on the first few product reviews and general public reaction and uptake.
I apologize I wasn't trying to speak for everyone.
No, no...I didn't take it that way. I fully understand you are speaking on your own behalf. I was merely adding my worthless opinion to the discussion, too!
No, no...I didn't take it that way. I fully understand you are speaking on your own behalf. I was merely adding my worthless opinion to the discussion, too!
A little disingenuous to close the thread that had already been stickied and made 'unofficially official' to make a new one, especially since you unstickied the other one that had nearly 80,000 views and 3000+ posts.. almost seems like you wanted to bury that one 'under the carpet' so to speak, open a new one and hope it gets less responses so the 'officlal' stickied thread doesnt look as bad ?
Everything that had to be said was said in the original thread that IndigoFyre endorsed here.
It's a free market, buyer beware. .. This happens in every industry.. Early adopters always get the worst price point, and there is always a sizable price cut on any technology 1-6 months after release.. The amount of time is usually dependant on the first few product reviews and general public reaction and uptake.
A case could be made for Bait-and-Switch tactics being used in this circumstance. The legality of the matter isn't as cut-and-dried as what you're suggesting.
Giving new clients a longer free period, within a month of the game opening, than the clients who bought the game at launch, is bad customer service.
Giving new clients a longer free period to adjust to the changes, improvements and bug fixes than the people who have been living through them since the start is bad customer service.
P.S. I'm a lifer and this "sale" does not affect me, but it affects the original players who I respect for what they have been through and the support they have given your companies and the game I love.
It's not bad customer service just because a costumer doesn't get his/her way. This whole thing has been blown way out of proportion and is only being amplified at this point for a few people who think they might be able to get free stuff.
Stuff goes on sale all the time. It happens. It isn't a reason for QQ.
Comments
DONT EVEN SAY THAT WORD "NGE"
OMFG I SAID IT hahahahha
They obviously want a whole new batch of suckers, so they are letting Atari be the force that pushes everyone out the door.
That was sorta my point... deleting it would be a blatant covering-up. Locking it could be any number of things.
Ah okay... this thread is moving so fast, hard to keep up LOL.
All I read here is "Get Stuffed."
And the previous post with the apparent GMmails, yeah, that pretty much means lifers and yearlings are screwed, unless this game hangs on for a year, which is still up in the air.
Anyone who subscribed before the 60 day sale began...
Gets an additional 60 days free.
Such as the fact that they don't want the first thread in the forum to be a 300+ page thread with a title that suggest discontent. "Atari Sale" is much nicer. :rolleyes:
The problem is you started this offer of an extra 30 days, after people have already bought their game.
So, basically, people who bought earlier are now angry they dont get this extra 30 days + the discount.
So you shot yourself in the foot =/
However, I do feel ripped off by the Atari sale. I bought the game on day one and don't mind the premium on the game itself, but by both dropping the price and providing 90 of free play over the normal 30 essentially drops the price by $40.
The other thing that concerns me about this move is it makes me feel that Atari doesn't see much value in this venture and they are trying to make as much money from it as possible while they still can.
I'm also seeing people threatening charge-backs? As someone who used to work for MasterCard International, I recommend against it. Your bank may decide to eat the chargeback ... but they're under no legal obligation to do so, and under no obligation from the credit card associations (MasterCard, Visa, etc) to do so.
What almost nobody seems to know is that way the heck back in the early 1980s, the software industry lobbied Congress for, and got, a blanket exemption to the Uniform Commercial Code for all computer software. Computer software is the one product where you are not legally entitled to a product that performs substantially as advertised. You say they promised you one thing and delivered another? Cry moar. It's not like you're the first person in the history of the computer industry to have a software company do this to you, and it's entirely legal.
Nor would it matter, in this case, if software were covered under the UCC, because there's nothing in US law, not in the Uniform Commercial Code nor anywhere else, protecting you against later price cuts. Nothing. Not one thing.
One last thing: to those of you claiming that "75% of us agree!"? 75% of whom? 75% of the forum posters? Forum cabals are always made up of a tiny, tiny percentage of the players of any MMO. And they're almost always the most complaining, least satisfied subscribers. It should go without saying (but apparently doesn't) that the people who have no problem with the game and who are enjoying it are too busy playing the game to waste their time reading, let alone commenting on, 307 page forum threads whining about the fact that Atari just made it even easier and cheaper for their friends to come play with them.
Sounds like he gave a reasonable response to me. Your demands weren't exactly resonable.
I apologize I wasn't trying to speak for everyone.
In the foot...in both kneecaps, and, if this thing ends up the way I expect, the back of the head.
With a shotgun.
Using HE ammo.
In the middle of an oil refinery.
While on fire.
in a perfect would this would happen but the machine that is Atari this wont happen
but im a lifetime subber so the point is kinda moot to me. but i did live through the SOE TRIBBLE and i do understand far to well.
Don't forget the nuclear bomb in their pants!
Thanks! ^_^
Giving new clients a longer free period, within a month of the game opening, than the clients who bought the game at launch, is bad customer service.
Giving new clients a longer free period to adjust to the changes, improvements and bug fixes than the people who have been living through them since the start is bad customer service.
P.S. I'm a lifer and this "sale" does not affect me, but it affects the original players who I respect for what they have been through and the support they have given your companies and the game I love.
You have a 45-day update coming and frankly most people aren't going to see it or give it a chance -- lots of people have already stopped playing and canceled their accounts and they won't be re-upping just to check out the update.
If you give everyone an additional free month, it's far more likely that they'll login to try it and maybe end up staying.
And frankly, we're owed. This game was not ready for release and you guys know it. For your own credibility as a brand name, you should offer everyone that extra 30 days.
It's a perfectly fine business decision and if it results in more new players signing up than would have otherwise, I'm alll for it.
It's a free market, buyer beware. .. This happens in every industry.. Early adopters always get the worst price point, and there is always a sizable price cut on any technology 1-6 months after release.. The amount of time is usually dependant on the first few product reviews and general public reaction and uptake.
Hah! Global warming is a farce, so the joke's on you!
/There's no emote for non sequitur
No, no...I didn't take it that way. I fully understand you are speaking on your own behalf. I was merely adding my worthless opinion to the discussion, too!
Ahhhhhhhhhhh
Oh dear lord, how could I ever forget that? Let me fix that right now.
*builds nuke out of pieces of string*
Will you stop hitting me now?
Everything that had to be said was said in the original thread that IndigoFyre endorsed here.
A case could be made for Bait-and-Switch tactics being used in this circumstance. The legality of the matter isn't as cut-and-dried as what you're suggesting.
It's not bad customer service just because a costumer doesn't get his/her way. This whole thing has been blown way out of proportion and is only being amplified at this point for a few people who think they might be able to get free stuff.
Stuff goes on sale all the time. It happens. It isn't a reason for QQ.