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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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cant play

albertwjralbertwjr Member Posts: 29 Arc User
edited January 2023 in Windows and General: PC, Network, and Other Technical Issues
ya i cant play the game wont go past the loading page at all it did yesterday all my other online games work just fine so this is y i dont pay for this game it will be a wast of money that i dont have.
Post edited by baddmoonrizin on

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    terrapaq#3835 terrapaq
    terrapaq#3835
         Member Posts: 5 Arc User
    I am having the same issue since the patch on thursday. It gets to the loading screen and freezes. I have to do a hard reboot of my PC to get it working again. The HELP is a joke, seems they want your money but do nothing to fix issues that they create. So much for doing the current event! If it continues past tuesday I will just delete the game and consider the 300 plus bucks I have spent on it wasted and move on.
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    eazzieeazzie Member Posts: 4,023 Arc User
    albertwjr wrote: »
    ya i cant play the game wont go past the loading page at all it did yesterday all my other online games work just fine so this is y i dont pay for this game it will be a wast of money that i dont have.
    terrapaq#3835 wrote: »
    I am having the same issue since the patch on thursday. It gets to the loading screen and freezes. I have to do a hard reboot of my PC to get it working again. The HELP is a joke, seems they want your money but do nothing to fix issues that they create. So much for doing the current event! If it continues past tuesday I will just delete the game and consider the 300 plus bucks I have spent on it wasted and move on.

    Have you tried force verifying. Also making sure on demand patching is turned off. Have you started the game in safe mode (this will reset graphics to default). Failing that a fresh install might be needed. Not ideal but may fix issues you have encountered. A fresh install would be last resort.
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    albertwjralbertwjr Member Posts: 29 Arc User
    i did it all no go
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    garaks31garaks31 Member Posts: 2,845 Arc User
    clean install update graphic card driver.
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
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    albertwjralbertwjr Member Posts: 29 Arc User
    ok im dune fighting this game im just going to delete it go thing i did not pay for it i dont have this problem whit my other online games they work just fine
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    leemwatsonleemwatson Member Posts: 5,361 Arc User
    albertwjr wrote: »
    ok im dune fighting this game im just going to delete it go thing i did not pay for it i dont have this problem whit my other online games they work just fine

    Starting the game in Safe Mode, via the Launcher's options fixes this.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    eazzieeazzie Member Posts: 4,023 Arc User
    leemwatson wrote: »
    albertwjr wrote: »
    ok im dune fighting this game im just going to delete it go thing i did not pay for it i dont have this problem whit my other online games they work just fine

    Starting the game in Safe Mode, via the Launcher's options fixes this.

    Already suggested that.
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    jameswilliejameswillie Member Posts: 149 Arc User
    Anybody else having this issue. Suddenly on Sunday night 1/15/23, I cant get past the loading "CRYPTIC" screen. I usually jump on about every night and haven't had an issue until tonight. Got on fine yesterday and everyday this week. I have forced verified, used safe mode and turned off on-demand patching and the result is all the same. Been playing since 2013 and never experienced an issue like this. Holding off on reinstalling hoping its an issue elsewhere. In case it matters I am in upstate New York USA.
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    jameswilliejameswillie Member Posts: 149 Arc User
    Well after updating my NVIDIA I am able to get onto the game. Hopefully that was the issue.
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,271 Arc User
    A possible solution that I personally have seen work,
    Turn down the bloom quality to 20 perceont.
    Options / Advanced / Bloom quality 20 percent.
    This solution has worked for me in the past and is worth a try if you can start the game in safe mode.
    Safe Mode for those who dont know is under options top right corner on your game launcher itself.
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    albertwjralbertwjr Member Posts: 29 Arc User
    well putting in safe mode did not work so now what looks like I will have to delete it after all permanently now
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    eazzieeazzie Member Posts: 4,023 Arc User
    albertwjr wrote: »
    well putting in safe mode did not work so now what looks like I will have to delete it after all permanently now

    Fresh install ?
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,271 Arc User
    The other idea i have is to grab the gameclient out of the star trek online directory in your computer and run it stand alone wiith admin privaleges. If your not sure what to do, I would think someone near you can help you. Then, set ARC to not autostart with windows. You will have to login to the gameclient each time but this again is another thing I had to do long ago to help the game run.
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