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Forums > Home› Star Trek Online General Discussion

Lag Hunting Data Submissions round 2

darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
edited August 2023 in Star Trek Online General Discussion
Greetings folks, resident Bug Hunter and forum mod here. Not too long ago we had you guys submit some data in hopes of tracking down the Lag Monster that has been rearing his ugly head as of late. We promised you guys the next time we knew something we would be sure to update you guys. The good news is the team has been able to get through all of the data sent in from the last round of mass submissions and there are some working theories the team has been able to come up with to track down this beast. With all theories now comes the time to put them to the test. As you folks know the Lag Beast is a wily one and in order to make sure we're on his trail like we believe, we need some additional help from the community. This is where you folks come in. To help put these theories to the test and make sure we're on the right track we need a second round of data from you guys. This time we need a bit more than the first round. Below is a list of what we need from you guys.

1: What time is it roughly when you're noticing the lag
2: Where are you when you experience the lag and what map(s) seem to be the worst offenders for lag It does not need to be a comprehensive list of every single time and place you've noticed lag. However having some ideas of the worst offenders gives specific points of data can help narrow things down. EX: Every Thursday at 7pm Eastern US on ESD
3: What are the specs of the computer you're using? Such as processor, graphics card, RAM, Operating System etc. This will help in eliminating potential hardware issues.
4: A tracert to demonstrate the lag as well as noting about what time you took the tracert.
5: A list of what powers and/or abilities that are active at the time you're noticing the lag. Combat logs and videos demonstrating the lag can be helpful with this part.
6: What type of character are you? EX: Discovery Science Captain, Jem'hadar Engineer KDF Alligned, as 2 examples.
7: What is your internet service provider and what state/country are you playing from? This will be used to help eliminate regional issues

The more information you guys can provide the better this will be in helping put this beast down for good. Submissions may be sent to ambassadorkael@gmail.com and any submissions presented here will be forwarded on to our CM and the team. Please be as detailed as you possibly can with these reports as even the tiniest detail could reveal new information. The team wants to slay this Lag Beast as much as we want to and this information will be used to do just that. Thanks in advance folks, now let's hunt us a Lag Beast.

address to use for the tracerts: patchserver.crypticstudios.com
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

Star Trek Online volunteer Community Moderator
Post edited by baddmoonrizin on
«134567…10

Comments

  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    edited December 2019
    The rubberbanding/lag I am experiencing is so brief its very difficult to capture via tracert patchserver.crypticstudios.com

    I just had a good tracert and was lag free for 20min. Then I was flying across sector space. Twice I did a split second lag/rubberband with /netgraph 1 showing a spike at the same time. But its only 1 or 2 seconds long as most. Where does the text from netgraph 1 get stored, if it gets stored?

    When lag free ran apox 5min before lag
    12 118 ms 112 ms 121 ms 93.191.173.69

    as rubberbanding hit and netgraph 1 spiked
    12 225 ms 167 ms 146 ms 93.191.173.69

    The rest of the trace is the same. That line has gone back to normal and rubberbanding has stopped. Have emailed in full info.

    Post edited by pottsey5g on
  • alcyoneserenealcyoneserene Member Posts: 2,414 Arc User
    1: What time is it roughly when you're noticing the lag
    - all the time, in brief but significant spikes
    2: Where are you when you experience the lag and what map(s) seem to be the worst offenders for lag
    - everywhere
    3: What are the specs of the computer you're using? Such as processor, graphics card, RAM, Operating System etc.
    - Asus Z170A board, EVGA 750W Gold, Intel i5 6600K (no OC), Evo 212 HSF, Gigabyte Nvidia GTX1080 (no OC), G.SKILL TridentZ Series 16GB DDR4 2800 RAM (XMP OC), Samsung & Intel high quality SSDs, Cooler Master HAF 912 Mid Tower with many large fans and custom fan control, Arctic MX thermal compound, great system temps on full load
    4: A tracert to demonstrate the lag as well as noting about what time you took the tracert.
    8:51 AM 12/29/2019
    C:\Users\******>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
    2 9 ms 9 ms 9 ms ***************************** [***************]
    3 9 ms 9 ms 9 ms ***************************** [***************]
    4 10 ms 10 ms 10 ms toro-b1-link.telia.net [62.115.61.240]
    5 10 ms 10 ms 10 ms toro-b2-link.telia.net [62.115.117.229]
    6 19 ms 19 ms 19 ms chi-b21-link.telia.net [62.115.118.100]
    7 20 ms 20 ms 20 ms akamai-ic-326536-chi-b21.c.telia.net [213.248.74.223]
    8 20 ms 19 ms 19 ms po110.bs-a.sech-ord.netarch.akamai.com [23.57.98.243]
    9 * * * Request timed out.
    10 20 ms 20 ms 20 ms ae120.access-a.sech-ord.netarch.akamai.com [23.57.98.249]
    11 * * * Request timed out.
    12 41 ms 41 ms 42 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    13 56 ms 47 ms 45 ms 198.49.243.237
    14 45 ms 41 ms 41 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
    5: A list of what powers and/or abilities that are active at the time you're noticing the lag. Combat logs and videos demonstrating the lag can be helpful with this part.
    Two lag sources:
    1. Everything freezes in place, no ability toggles for a good few seconds, then big rubberband spike. This has started about one year ago. Affects all maps, ground or space, social or combat zones.
    2. All ground and space abilities do not reliably toggle. I click on any power, button fails to respond, or responds with a big delay. This console activation power has been reported so many times with no acknowledgement from anyone. It makes STO feel clunky in the extreme, in both space and ground, like no other game. I die or fail so many times because of buttons that fail to activate key abilities. Keybinding helps but only for abilities that are spammed in rotation.
    6: What type of character are you? EX: Discovery Science Captain, Jem'hadar Engineer KDF Alligned, as 2 examples.
    All. Romulan, Federation, KDF, Jem'hadar, Discovery, Delta Recruit, AoY, Science, Engineer, Tactical.
    7: What is your internet service provider and what state/country are you playing from? This will be used to help eliminate regional issues Canada, East. Low speed DSL that has steady reliable connection. In other games I get 30-60ms ping to East coast USA servers, 70-90ms ping to West Coast USA servers. I do not have problems with any other online games except STO.
    Y945Yzx.jpg
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    edited December 2019
    Ok here goes

    1: What time is it roughly when you're noticing the lag.

    It can be anytime of the day

    2: Where are you when you experience the lag and what map(s) seem to be the worst offenders for lag

    I can be anywhere but the biggest offender is Dyson Battlezone Ground and Dyson Space where the Tower Control mission is located


    3: What are the specs of the computer you're using? Such as processor, graphics card, RAM, Operating System etc. This will help in eliminating potential hardware issues.

    Windows 10 Home 64bit
    2.9GHz quad-core Intel Core i5 processor (Turbo Boost up to 3.6GHz) with 6MB L3 cach
    8GB (two 4GB) of 1600MHz DDR3 memory
    1TB (5400-rpm) hard drive
    NVIDIA GeForce GT 750M graphics processor with 1GB of GDDR5 memory
    Machine is a Late 2013 model

    Now it is a iMac using bootcamp to run Windows 10 64 Bit. Now before anyone outright dismisses oh its a iMac that's where the problem lies

    I have been using a iMac to play this game since 2011 this is my 2nd iMac and up until whatever upgrades were performed during PWE's behind the scenes maintenance 12-14 months? ago they both ran this game as smooth as an Androids bottom.

    The only changes I've made on the current machine is reinstalling my bootcamp partion to using Windows 10 from 7 and upgraded my internet package to a faster connection. The internet upgrade was a response to the lag/rubberbandng I am experiencing.


    4: A tracert to demonstrate the lag as well as noting about what time you took the tracert.

    Taken at 14:40 on the 29/12/2019

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 9 ms 8 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 13 ms 13 ms 11 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 12 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 13 ms 13 ms 13 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 87 ms 87 ms 85 ms 93.191.173.11
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 98 ms 94 ms 94 ms 198.49.243.237
    12 91 ms 91 ms 92 ms patchserver.crypticstudios.com [208.95.184.200]


    5: A list of what powers and/or abilities that are active at the time you're noticing the lag. Combat logs and videos demonstrating the lag can be helpful with this part.

    The lag or rubberbanding is not specific to activating powers it can be simply walking from the Dyson Battlezone beam in point to Command Arnold to pick up the daily missions.

    However powers will misfire and go into a few seconds cooldown which again is random and not map specific.


    6: What type of character are you? EX: Discovery Science Captain, Jem'hadar Engineer KDF Alligned, as 2 examples.

    Doesn't matter what faction. My oldest toon from 2011 is a fed human tac and my newest is a KDF Orion tac made June 2019

    7: What is your internet service provider and what state/country are you playing from?

    Internet provider is Talktalk and playing from Plymouth in Devon located in the United Kingdom
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • garaks31garaks31 Member Posts: 2,845 Arc User
    wonderland when the snow man beginn to attack
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    darkbladejk wrote: »
    ...
    Do you know if the email submissions are getting in ok? Mine doesn't look to have been read and I was wondering if it got stuck in a spam box?

  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    pottsey5g wrote: »
    darkbladejk wrote: »
    ...
    Do you know if the email submissions are getting in ok? Mine doesn't look to have been read and I was wondering if it got stuck in a spam box?

    I'll let Kael know to check his inbox. I've been watching and taking info down here. I planned to check this every other day or so to give folks time to submit stuff. The more folks we have submitting data the better. This lets them know if it's something on their end, or if perhaps we have another Kemocite situation where something players are doing is unknowingly causing server lag.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    edited January 2020
    darkbladejk wrote: »
    pottsey5g wrote: »
    darkbladejk wrote: »
    ...
    Do you know if the email submissions are getting in ok? Mine doesn't look to have been read and I was wondering if it got stuck in a spam box?

    I'll let Kael know to check his inbox. I've been watching and taking info down here. I planned to check this every other day or so to give folks time to submit stuff. The more folks we have submitting data the better. This lets them know if it's something on their end, or if perhaps we have another Kemocite situation where something players are doing is unknowingly causing server lag.
    Thank you. On my end it doesn't feel like a Kemocite situation as the bulk of the lag rubberbanding is while moving from point A to Point B without active powers. Still its a good question to include and it wouldn't surprise me if the lag/rubberbanding is more then one thing.

    By fluke I had a tracart running as rubberbanding hit moving across sector space.

    This first set of numbers is while server was perfect with zero lag

    9 19 ms 18 ms 17 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    10 22 ms 17 ms 19 ms a72-52-1-155.deploy.static.akamaitechnologies.com [72.52.1.155]
    11 26 ms 19 ms 18 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    12 105 ms 107 ms 106 ms 93.191.173.69
    13 120 ms 119 ms 118 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    14 125 ms 119 ms 120 ms 198.49.243.237
    15 118 ms 116 ms 119 ms patchserver.crypticstudios.com [208.95.184.200]

    This next set was running aprox 5 mins later while minor rubberbanding hit me with zero active powers. This was half way though the tracart as the lag hit. My ship bounced back for aprox 1 second in sector space then went smooth again.

    9 17 ms 18 ms 18 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    10 22 ms 20 ms 37 ms a72-52-1-155.deploy.static.akamaitechnologies.com [72.52.1.155]
    11 20 ms 19 ms 19 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    12 225 ms 167 ms 146 ms 93.191.173.69
    13 118 ms 116 ms 118 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    14 124 ms 120 ms 120 ms 198.49.243.237
    15 117 ms 118 ms 116 ms patchserver.crypticstudios.com [208.95.184.200]

    If there is anything else we can do to help please ask.





    Post edited by pottsey5g on
  • alexanderb#7559 alexanderb
    alexanderb#7559
         Member Posts: 188 Arc User
    1: What time is it roughly when you're noticing the lag
    No specific time, can be the whole day
    2: Where are you when you experience the lag and what map(s) seem to be the worst offenders for lag
    Usually the maps with lots of people on it or when lots of graphics visuals are going on.
    3: What are the specs of the computer you're using? Such as processor, graphics card, RAM, Operating System etc. This will help in eliminating potential hardware issues.
    Intel Core i7 6700K, Nvidia GeForce GTX 1660 Ti 6GB, 32GB DDR4 RAM, Windows 10 Pro x64
    4: A tracert to demonstrate the lag as well as noting about what time you took the tracert.
    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 11 ms 19 ms 9 ms 213.51.196.237
    4 13 ms 13 ms 12 ms asd-tr0021-cr101-be156-10.core.as9143.net [213.51.158.2]
    5 15 ms 14 ms 19 ms nl-ams14a-ri1-ae51-0.aorta.net [213.51.64.186]
    6 13 ms 13 ms 15 ms 67.111.20.9.ptr.us.xo.net [67.111.20.9]
    7 105 ms 118 ms 111 ms 207.88.14.149.ptr.us.xo.net [207.88.14.149]
    8 102 ms 89 ms 83 ms 205.197.232.18
    9 84 ms 84 ms 85 ms po110.bs-b.sech-lga.netarch.akamai.com [23.57.97.245]
    10 85 ms 85 ms 86 ms a72-52-1-169.deploy.static.akamaitechnologies.com [72.52.1.169]
    11 87 ms 86 ms 86 ms ae121.access-a.sech-lga.netarch.akamai.com [23.57.97.251]
    12 93 ms 92 ms 90 ms ae156-2224.access-a.sech-iad.netarch.akamai.com [23.211.114.23]
    13 114 ms 114 ms 112 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    14 163 ms 119 ms 115 ms 198.49.243.237
    15 116 ms 112 ms 111 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.


    5: A list of what powers and/or abilities that are active at the time you're noticing the lag. Combat logs and videos demonstrating the lag can be helpful with this part.
    No abillities active, just running on social zone map.
    6: What type of character are you? EX: Discovery Science Captain, Jem'hadar Engineer KDF Alligned, as 2 examples.
    Happens will all of them, KDF romulan, fed, jem'hadar
    7: What is your internet service provider and what state/country are you playing from? This will be used to help eliminate regional issues
    Ziggo cable internet in The Netherlands, 250/30 Mbps.. also experienced it when I got higher internet speeds in the past.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,897 Community Moderator
    Ok, folks, I think you're misunderstanding what's being asked for here. Generic "happens on every map", "happens at any time of the day" is not exactly being helpful. Cryptic is looking for specific examples of lag occuring. Which specific map were you on when it happened? What specific date and time did it occur? What were you specifically doing/was happening on that specific map during that specific date/time? This way they can look at the specific data from that specific date/time/place in the game, compare it to other specific incidents, and find possible commonalities.
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  • alexanderb#7559 alexanderb
    alexanderb#7559
         Member Posts: 188 Arc User
    edited January 2020
    baddmoonrizin wrote: »
    Ok, folks, I think you're misunderstanding what's being asked for here. Generic "happens on every map", "happens at any time of the day" is not exactly being helpful. Cryptic is looking for specific examples of lag occuring. Which specific map were you on when it happened? What specific date and time did it occur? What were you specifically doing/was happening on that specific map during that specific date/time? This way they can look at the specific data from that specific date/time/place in the game, compare it to other specific incidents, and find possible commonalities.

    That's gonna be a lot of work for the players, when it happens in so many places. In my eyes, the problem is to generic to be so specific for.
    If we have to make those reports for every place and time, we spend more time reporting than we actually have to play the game. Most players are in the game to have fun, not for bug reporting.

    Maybe they should build a debug tool in the game than automaticly keep tracks of those kinds of things. That will be way more helpfull than relying on player reports.

    Also a suggestion I already made a bunch of times: Don't let the whole world play on servers in an single country. Most games do have servers in the US, Europe and Asia. Cryptic does not, which causes longer response times for those outside the US, as well as pulling way too much traffic to that single location.
    Cryptic should place servers in Europe and Asia as well, to balance the traffic more and to lower response rates.
    Post edited by alexanderb#7559 on
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    alexanderb#7559 wrote: »
    That's gonna be a lot of work for the players, when it happens in so many places. If we have to make those reports for every place and time, we spend more time reporting than we actually have to play the game. Most players are in the game to have fun, not for bug reporting.

    Maybe they should build a debug tool in the game than automaticly keep tracks of those kinds of things. That will be way more helpfull than relying on player reports.

    It doesn't have to be a comprehensive list of every time the game lags. What they're asking for is if you cite an example of the lag, that you document the data outlined above for that instance of lag. If for example you're noticing severe lag every Thursday at 7pm on ESD, and every Sunday at 10am on DS9, that you state that information. So you would state "every (x)day at (time) on (map)." You don't have to submit a tracert for each instance of lag, just one showing lag occurring is enough. In stating specific times and maps you give them specific data points to work with vs just a generic answer. They can then go to server logs for Thursday at 7pm for your time zone on ESD, and Sunday at 10am for DS9, and examine what's going on in those areas at that time. Is it something you did or something happening in those areas at that time, is it something completely unrelated and so on. If there's not a specific set time lag occurs and it can occur at any time, then ideally you would state "lag can occur at any time however is most noticeable at (time, day, map)."

    they also don't have the time or manpower to develop a new tool every time something like this comes up, as that takes time away from fixing the issue itself. I agree most folks want to have fun. However at the same time if something is disrupting that fun for you and/or others due to a fault in/with the game, I would think those players would be willing to help by reporting issues they come across. If issues aren't identified and reported they can't be fixed. Neither us or them expect folks to go out of their way and try to hunt bugs 24/7 365 as their primary focus in the game. Even I don't do that whenever I'm playing. In fact my cohorts will tell you that most of the time they've seen me report something, it's been something that I've discovered on accident, or someone else has tipped me off to.
    alexanderb#7559 wrote: »
    Also a suggestion I already made a bunch of times: Don't let the whole world play on servers in an single country. Most games do have servers in the US, Europe and Asia. Cryptic does not, which causes longer response times for those outside the US, as well as pulling way too much traffic to that single location.
    Cryptic should place servers in Europe and Asia as well, to balance the traffic more and to lower response rates.

    Having your servers closer to you don't preclude the possibility of lag. It can potentially reduce it certainly, but doesn't preclude it from being a possibility. Unless you intend to region lock people to specific servers, it also doesn't stop European players from playing on the US servers or vice versa. If for example it turns out to be another Kemocite type situation, it won't matter where the servers are as there would still be lag. The chief problem is we see the symptom of an issue which is lag, but we don't know yet what the issue itself is just yet. All we see is its handiwork which is why they need data.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    edited January 2020
    An update of my report. My lag is from approx ‎Sunday, ‎December ‎29, ‎2019, ‏‎10:05:10 AM (see my email for timezone and location). That's when I made the notepad file for the lag free data so its off by a little bit. The lag trace was aprox 5mins after the lagfree trace. I was in the Alpha quadrant flying to the top map battlezone on the sector map. 93.191.173.69 then blipped out and at the same time travelling across the sector map lagged and rubberband. 93.191.173.69 went back to normal and the game went smooth again.
    Post edited by pottsey5g on
  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    edited January 2020
    Just hit again. 4:14pm Beta quadrant zone #5 moving from Sol on sector map down to Nukara. Trace net showed nothing this time but I wouldn't expect it to as the lag/rubberbanding is so brief its back to normal by the time I alt tab, loadup CMD and run a trace. Its extremely hard to have a trace net running at the same time as the lag hits. Although the few times I managed it the results have always been the same with the problem at 93.191.173.69

    EDIT: The 4:14pm above is from the 6th Jan. Was aprox 2seconds rubber banding then lag free.



    EDIT2: 4.27pm Nukara Prime #1, 13mins lag free then aprox 2seconds rubber banding then lag free. This time I was ready with the tracenet.

    12 298 ms 246 ms 279 ms 93.191.173.69

    Rest of tracenet normal.



    EDIT3:Kobali Prime #1 just running across the map. 4.35pm extreme rubberbanding. Must have been a good 10meters on the ground map lasted aprox 2 seconds like above but the rubberbanding was much worse then lag free

    12 271 ms 322 ms 242 ms 93.191.173.69 (4.35pm)



    EDIT4: Lag free didn't last long. Kobali Prime is near unplayable all of a sudden. between 4.35pm and 4.40pm constant rubberbanding multiple times. Each time aprox 2 seconds long, clears up for 40sconds ish then comes back for 2seconds.

    12 286 ms 253 ms 275 ms 93.191.173.69 (from 4.39pm)


    EDIT5: Back in Beta quadrant flying back to Sol on sector map zone 13# 4.44pm trying to turn in sector space and 3 seconds major rubberbanding then lag free all the rest of the way back to Sol.

    12 234 ms 276 ms 310 ms 93.191.173.69 (4.44pm)

    The past two weeks have been great almost completely lag free. Tonight started off ok but is getting worse by the minuet. Logging out.

    EDIT6 last one: Came back online at 9.38pm went down to Kabali and ran the same route as before. 100% lag free, zero rubberbanding. Ran two tracenets a few mins apart 100% normal but thought it would be worth posting this line.

    1st: 12 105 ms 107 ms 106 ms 93.191.173.69
    2nd: 12 143 ms 100 ms 99 ms 93.191.173.69
    Post edited by pottsey5g on
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    edited January 2020
    Time: 13:39 on the 7th of Jan 2020
    Location: Dyson Battle Zone City Dyson Sphere Generator Control Left of the entrance to the Command Centre Entrance/Exit
    Activity: Running up the ramp towards the Command Centre Entrance
    Result: Several rubberbanding glitches. No combat engaged, Capture Point had no NPC's

    Tracert

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 11 ms 8 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 12 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 12 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 12 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 105 ms 107 ms 120 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 104 ms 95 ms 133 ms 93.191.173.11
    10 94 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 104 ms 93 ms 95 ms 198.49.243.237
    12 90 ms 90 ms 90 ms patchserver.crypticstudios.com [208.95.184.200]


    Time: 14:10 on the 7th of Jan 2020
    Location: Dyson Battle Zone Command Centre
    Activity: Running from Park Transporter to City Transporter
    Result: rubberbanding

    Tracert

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 8 ms 8 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 12 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 14 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 12 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 107 ms 94 ms 104 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 221 ms 296 ms 298 ms 93.191.173.11
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 97 ms 92 ms 92 ms 198.49.243.237
    12 91 ms 91 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]


    Tracert 14:30 Not doing anything in game just standing idle in Dyson Battle zone

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 10 ms 9 ms 8 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 29 ms 12 ms 14 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 14 ms 14 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 12 ms 13 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 129 ms 128 ms 130 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 241 ms 221 ms 296 ms 93.191.173.11
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 101 ms 94 ms 100 ms 198.49.243.237
    12 90 ms 90 ms 90 ms patchserver.crypticstudios.com [208.95.184.200]


    Tracert 15:06 Just chilling game is now down for patching so just running a tracert from desktop with no apps open

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 8 ms 9 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 11 ms 29 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 13 ms 14 ms akamai.prolexic.com [195.66.224.31]
    6 12 ms 12 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 12 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 13 ms 14 ms 16 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 338 ms 262 ms 221 ms 93.191.173.11
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 101 ms 94 ms 94 ms 198.49.243.237
    12 91 ms 91 ms 90 ms patchserver.crypticstudios.com [208.95.184.200]

    From all the tracerts I've posted there seems to be a trend, when I hit Akamaitechnologies my ping soars.

    18:08 tracert patching the game

    1 <1 ms <1 ms 2 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 18 ms 19 ms 19 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 12 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 23 ms 24 ms 22 ms akamai.prolexic.com [195.66.224.31]
    6 25 ms 23 ms 24 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 23 ms 23 ms 24 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 28 ms 33 ms 24 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 218 ms 169 ms 166 ms 93.191.173.11
    10 101 ms 101 ms 100 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 96 ms 93 ms 92 ms 198.49.243.237
    12 101 ms 101 ms 102 ms patchserver.crypticstudios.com [208.95.184.200]
    Post edited by ussvaliant#6064 on
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    I have fired off a first round of submissions to Kael and crew for review, please continue to post here folks using the form type in my original post above.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    edited January 2020
    In the City area of Dyson Battlezone. Ran across 3 capture points no combat and rubberbanding

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 8 ms 9 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 21 ms 11 ms 11 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 14 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 12 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 18 ms 13 ms 13 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 229 ms 184 ms 168 ms 93.191.173.11
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 95 ms 93 ms 93 ms 198.49.243.237
    12 91 ms 91 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]

    Where does my ping spike at? Akamaitechnologies. Maybe Cryptic should start investigating there and ask their partner some questions about the service they provide


    When did Cryptic start using Akamai was it before or after the huge backend maintenance across Arc platforms over a year ago? If so then there's the cause of the lag/rubberbanding and general server issues
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    edited January 2020
    No powers activated just running across the Dyson battle zone which is where I station most of my characters so the rubber banding is most noticeable there

    Tracert at 15:32 Jan the 10/01/2020

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 8 ms 9 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 13 ms 11 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 14 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 12 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 14 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 77 ms 56 ms 49 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 * * * Request timed out.
    10 92 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 100 ms 94 ms 94 ms 198.49.243.237
    12 90 ms 90 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]

    Unusal for hop 9 to time out

    17:38 10/01/2020 location dyson battlezone Outskirts. Again running from transporter to a capture point and rubber banding

    1 1 ms <1 ms 1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 9 ms 9 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 12 ms 13 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 12 ms 12 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 12 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 15 ms 15 ms 14 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 * * * Request timed out.
    10 92 ms 92 ms 92 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 96 ms 94 ms 93 ms 198.49.243.237
    12 92 ms 91 ms 95 ms patchserver.crypticstudios.com [208.95.184.200]
    Post edited by ussvaliant#6064 on
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    Interesting have Cryptic or Akamai made any changes recently as for the past 3 days hop 9 is request time out usually I get the i.p 93.191.173.11. It hasn't changed my rubberbanding issues still apparent.


    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 9 ms 8 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 11 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 15 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 88 ms 88 ms 101 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 * * * Request timed out.
    10 91 ms 91 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 100 ms 97 ms 96 ms 198.49.243.237
    12 91 ms 91 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • pottsey5gpottsey5g Member Posts: 4,251 Arc User
    Between 1pm and 1.05pm 16th Jan major rubberbanding Dyson Sphere Battlezone 1. Zero powers in play. Had just cleared an area and was moving to the next area only to rubberband all the way back to the cleared area.

    10 18 ms 19 ms 25 ms slou-b1-link.telia.net [62.115.117.193]
    11 20 ms 19 ms 22 ms akamai-ic-317148-slou-b1.c.telia.net [62.115.146.93]
    12 18 ms 18 ms 19 ms po111.bs-a.sech-lon2.netarch.akamai.com [72.52.60.194]
    13 19 ms 18 ms 18 ms a72-52-1-155.deploy.static.akamaitechnologies.com [72.52.1.155]
    14 170 ms 151 ms 160 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    15 265 ms 251 ms 205 ms 93.191.173.11
    16 113 ms 115 ms 114 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    17 123 ms 121 ms 115 ms 198.49.243.237
    18 113 ms 114 ms 112 ms patchserver.crypticstudios.com [208.95.184.200]

  • khanharnkhanharn Member Posts: 37 Arc User
    edited January 2020
    (Trolling comments moderated out. - BMR)
    Post edited by baddmoonrizin on
    Early Access Captain 29/01/10

    Kanharn's Memory Alpha.
  • bendarlinton#5642 bendarlinton
    bendarlinton#5642
         Member Posts: 2 New User
    edited January 2020
    (spam post removed) - darkbladejk
    Post edited by darkbladejk on
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    Right its gone 4am in the morning when the UK should be asleep and traffic here should be at a minimum.

    Connected to EU Proxy.

    In Dyson Battlezone
    Frosted Boots activated/Deactivated
    Running between capture points
    Rubberbanding intermittant

    Dyson Battlezone again
    Trying to fire my primary weapon, misfires goes into a few seconds cooldown
    Trying to activate a grenade goes into a few secs cooldown
    Trying to activate Chroniton Micro-Torpedo goes into a few secs cooldown

    Dyson Battlezone again
    Game freezes and stalls randomly for 2/3 secs

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 11 ms 10 ms 10 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 22 ms 16 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 14 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 12 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    8 13 ms 14 ms 13 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 * * * Request timed out.
    10 91 ms 92 ms 91 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    11 98 ms 92 ms 92 ms 198.49.243.237
    12 90 ms 90 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • vinnville#6030 vinnville
    vinnville#6030
         Member Posts: 1 New User
    edited January 2020
    (Sales and trading not allowed on the forum. - BMR)
    Post edited by baddmoonrizin on
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    edited January 2020
    22h32 Paris timezone
    internet service provider: SFR-fiber (france) : https://en.wikipedia.org/wiki/SFR
    computer: laptop MSI GL73 8rc : https://www.msi.com/Laptop/GL73-8RC : I have a core I5 8th gen instead of the core I7 (familial windows)

    running in esd:

    7 21 ms 22 ms 22 ms ae4.mpr2.cdg12.fr.zip.zayo.com [64.125.22.166]
    8 19 ms 19 ms 19 ms 94.31.47.226.IPYX-150971--ZYO.zip.zayo.com [94.31.47.226]
    9 18 ms 18 ms 20 ms po110.bs-b.sech-par.netarch.akamai.com [23.57.101.245]
    10 * * * Délai d’attente de la demande dépassé/Request timed out.
    11 21 ms 21 ms 24 ms ae121.access-a.sech-par.netarch.akamai.com [23.57.101.251]
    12 31 ms 27 ms 29 ms 93.191.173.176
    13 142 ms 141 ms 109 ms 93.191.173.11
    14 105 ms 102 ms 104 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    15 107 ms 103 ms 104 ms 198.49.243.237
    16 101 ms 103 ms 104 ms patchserver.crypticstudios.com [208.95.184.200]

    I have a lot of latency, it takes a lot of seconds between the action and the response: when i press on a skill power or F key to interact. (can be a problem on my side)

    btw, I use an ethernet cable.
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    Sign 3:25am and rubberbanding so hard the dyson battlezone is practically unplayable

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 13 ms 10 ms 10 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 13 ms 13 ms 12 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 13 ms 13 ms po110.bs-b.sech-lon2.netarch.akamai.com [72.52.60.200]
    7 13 ms 13 ms 13 ms a72-52-1-197.deploy.static.akamaitechnologies.com [72.52.1.197]
    8 14 ms 15 ms 13 ms ae121.access-a.sech-lon2.netarch.akamai.com [72.52.60.205]
    9 96 ms 112 ms 107 ms 93.191.173.69
    10 95 ms 95 ms 94 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    11 117 ms 106 ms 111 ms 198.49.243.237
    12 103 ms 102 ms 103 ms patchserver.crypticstudios.com [208.95.184.200]
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • accordvtec77accordvtec77 Member Posts: 140 Arc User
    This morning it's especially bad. It's currently 11AM here on the west coast. Sector space, ANY ground map, is borderline unplayable because I keep getting rubberbanded. Here is a copy of my traceroute, which will...AGAIN...show WHERE the bottlenecking is occurring.

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 10.0.0.1
    2 11 ms 21 ms 11 ms 96.120.90.113
    3 12 ms 10 ms 11 ms po-302-1221-rur01.napa.ca.sfba.comcast.net [162.151.31.29]
    4 12 ms 17 ms 13 ms be-201-rar01.rohnertpr.ca.sfba.comcast.net [68.85.57.249]
    5 22 ms 30 ms 15 ms be-297-ar01.santaclara.ca.sfba.comcast.net [96.108.99.13]
    6 18 ms 18 ms 19 ms be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93]
    7 14 ms 14 ms 14 ms be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
    8 15 ms 14 ms 14 ms ix-xe-1-3-0-0.tcore1.pdi-palo-alto.as6453.net [66.198.127.13]
    9 15 ms 16 ms 16 ms if-ae-2-2.tcore2.pdi-palo-alto.as6453.net [66.198.127.2]
    10 18 ms 14 ms 21 ms if-ae-5-2.tcore2.sqn-san-jose.as6453.net [64.86.21.1]
    11 17 ms 25 ms 15 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    12 16 ms 16 ms 15 ms 63.243.205.58
    13 18 ms 16 ms 17 ms po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
    14 * * * Request timed out.
    15 18 ms 17 ms 15 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
    16 87 ms 87 ms 87 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    17 92 ms 89 ms 89 ms 198.49.243.237
    18 90 ms 94 ms 86 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    edited January 2020
    Using /netgraph 1 command in chat my ping is running from 123-174

    Yet still in dyson battlezone feels like I've got a bungee cord attached my characters rubberbanding

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 9 ms 11 ms ae54-ner002.csm.as13285.net [78.144.1.19]
    4 12 ms 11 ms 11 ms ae54-scr101.loh.as13285.net [78.144.1.18]
    5 13 ms 14 ms 13 ms akamai.prolexic.com [195.66.224.31]
    6 13 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    7 13 ms 13 ms 13 ms a72-52-1-187.deploy.static.akamaitechnologies.com [72.52.1.187]
    8 14 ms 13 ms 16 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    9 87 ms 87 ms 87 ms 93.191.173.11
    10 93 ms 93 ms 94 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    11 97 ms 94 ms 94 ms 198.49.243.237
    12 93 ms 93 ms 92 ms patchserver.crypticstudios.com [208.95.184.200]
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • xelkhasxelkhas Member Posts: 64 Arc User
    edited January 2020
    1: now, evening, 20:00 UTC
    2: Playing a space mission
    3: i5-6600k, 16 GiB RAM, GeForce GTX 970, Win 10 Pro
    4: Tracert from 20:30 UTC:
      1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms    12 ms    11 ms  95.91.7.254
  3     9 ms    16 ms     8 ms  83.169.181.246
  4    16 ms     9 ms     9 ms  88.134.194.55
  5    10 ms    11 ms    11 ms  145.254.3.94
  6    18 ms    17 ms    20 ms  145.254.2.195
  7    25 ms    23 ms    25 ms  145.254.2.195
  8    17 ms    17 ms    16 ms  80.81.193.70
  9    22 ms    21 ms    22 ms  72.52.48.192
 10    19 ms    24 ms    17 ms  72.52.1.167
 11    18 ms    18 ms    17 ms  72.52.48.197
 12   115 ms   117 ms   110 ms  93.191.173.3
 13   109 ms   115 ms   109 ms  209.200.171.102
 14   129 ms   117 ms   123 ms  198.49.243.237
 15   111 ms   110 ms   108 ms  208.95.184.200

    Ingame netgraph has a ping greater 2000 ms - unplayable, rubber banding, lags etc. .

    5: Just flying around is enough and hitting full impulse and stopping it.
    6: Starfleet Science Captain.
    7: Germany, Saxony - Provider is "Vodafone Kabel Deutschland GmbH" using cable internet connection.
  • alexanderb#7559 alexanderb
    alexanderb#7559
         Member Posts: 188 Arc User
    edited January 2020
    Really an mess right now, everything very slow, even logging in on an char or map.

    Trace:

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 14 ms 17 ms 12 ms 213.51.196.237
    4 13 ms 11 ms 12 ms asd-tr0021-cr101-be156-10.core.as9143.net [213.51.158.2]
    5 12 ms 15 ms 11 ms nl-ams14a-ri1-ae51-0.aorta.net [213.51.64.186]
    6 12 ms 14 ms 12 ms 67.111.20.9.ptr.us.xo.net [67.111.20.9]
    7 109 ms 100 ms 100 ms 207.88.14.149.ptr.us.xo.net [207.88.14.149]
    8 84 ms 89 ms 85 ms 205.197.232.18
    9 86 ms 85 ms 86 ms po110.bs-b.sech-lga.netarch.akamai.com [23.57.97.245]
    10 85 ms 90 ms 99 ms a72-52-1-169.deploy.static.akamaitechnologies.com [72.52.1.169]
    11 92 ms 86 ms 84 ms ae121.access-a.sech-lga.netarch.akamai.com [23.57.97.251]
    12 95 ms 93 ms 89 ms ae156-2224.access-a.sech-iad.netarch.akamai.com [23.211.114.23]
    13 114 ms 114 ms 111 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
    14 121 ms 116 ms 122 ms 198.49.243.237
    15 121 ms 113 ms 110 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.

    PC: Intel Core i7 6700K, 32GB mem, 250GB NVME SSD, 2TB HDD storage group, NVIDIA GeForce 1660 Ti
    Internet provider: Ziggo (cable internet, 250/30 mbps, owned by Liberty Global)
    Country: The Netherlands

    Doing what: Moving arround at dyson sphere. Later did swarm TFO, but was uncontrollably jumping arround due to extreme lag / rubberbanding.

    Toon: Romulan Fed aligned captain
    Post edited by alexanderb#7559 on
  • drunkflux#5679 drunkflux
    drunkflux#5679
         Member Posts: 216 Arc User
    edited January 2020
    Did four separate tests, specifically due to exponential increase in lag per map transition. Hope this wasn't overkill but lag is something that always gets under my skin.

    First test three loading screens, one character:

    Loading into DS9 ground from load screen
    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 2 ms 2 ms 2 ms 10.0.0.1
    3 11 ms 11 ms 9 ms 96.120.1.229
    4 11 ms 13 ms 9 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 9 ms 14 ms 10 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 20 ms 26 ms 22 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 19 ms 20 ms 18 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 20 ms 19 ms 16 ms 173.167.58.162
    9 65 ms 63 ms 61 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 66 ms 68 ms 67 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 67 ms 67 ms 68 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 69 ms 65 ms 72 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 80 ms 71 ms 67 ms 63.243.205.58
    14 68 ms 72 ms 72 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 71 ms 74 ms 69 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 117 ms 119 ms 118 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 128 ms 118 ms 119 ms 198.49.243.237
    19 119 ms 118 ms 116 ms patchserver.crypticstudios.com [208.95.184.200]

    DS9 Ground to space
    1 <1 ms <1 ms 2 ms 192.168.0.1
    2 2 ms 1 ms 2 ms 10.0.0.1
    3 13 ms 11 ms 9 ms 96.120.1.229
    4 10 ms 13 ms 12 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 9 ms 9 ms 10 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 17 ms 20 ms 20 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 17 ms 18 ms 18 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 18 ms 17 ms 17 ms 173.167.58.162
    9 71 ms 68 ms 62 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 68 ms 73 ms 88 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 67 ms 66 ms 67 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 66 ms 67 ms 65 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 70 ms 74 ms 67 ms 63.243.205.58
    14 69 ms 69 ms 67 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 87 ms 69 ms 67 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 117 ms 117 ms 118 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 126 ms 122 ms 123 ms 198.49.243.237
    19 116 ms 116 ms 114 ms patchserver.crypticstudios.com [208.95.184.200]

    DS9 Space to Alpha Quadrant Sector Space
    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms 2 ms 3 ms 10.0.0.1
    3 15 ms 17 ms 11 ms 96.120.1.229
    4 12 ms 13 ms 10 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 15 ms 9 ms 12 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 19 ms 25 ms 20 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 22 ms 21 ms 18 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 19 ms 16 ms 17 ms 173.167.58.162
    9 66 ms 64 ms 84 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 80 ms 70 ms 67 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 68 ms 67 ms 67 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 67 ms 67 ms 66 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 71 ms 65 ms 70 ms 63.243.205.58
    14 69 ms 68 ms 67 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 257 ms 71 ms 222 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 117 ms 118 ms 116 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 122 ms 117 ms 120 ms 198.49.243.237
    19 121 ms 119 ms 114 ms patchserver.crypticstudios.com [208.95.184.200]

    So far no major spikes on 3 loads, so decided to move around a bit more, no major change from Alpha Quadrant to Beta. When I got to space dock ground I decided to change toons. THIS is when it started happening after switching toons a number of times.

    1 2 ms <1 ms <1 ms 192.168.0.1
    2 2 ms 1 ms 2 ms 10.0.0.1
    3 11 ms 10 ms 8 ms 96.120.1.229
    4 11 ms 10 ms 8 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 12 ms 8 ms 13 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 22 ms 21 ms 19 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 33 ms 20 ms 27 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 38 ms 17 ms 187 ms 173.167.58.162
    9 67 ms 65 ms 63 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 67 ms 67 ms 67 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 68 ms 68 ms 69 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 66 ms 66 ms 72 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 70 ms 66 ms 68 ms 63.243.205.58
    14 69 ms 72 ms 68 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 69 ms 72 ms 71 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 118 ms 127 ms 117 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 126 ms 124 ms 121 ms 198.49.243.237
    19 119 ms 119 ms 120 ms patchserver.crypticstudios.com [208.95.184.200]

    It then spikes up on it's own while I was in new romulus command. so ran another trace rt

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 2 ms 2 ms 1 ms 10.0.0.1
    3 10 ms 14 ms 8 ms 96.120.1.229
    4 13 ms 14 ms 11 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 14 ms 8 ms 7 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 18 ms 19 ms 20 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 19 ms 19 ms 23 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 17 ms 18 ms 18 ms 173.167.58.162
    9 64 ms 65 ms 66 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 67 ms 69 ms 67 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 67 ms 66 ms 72 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 68 ms 65 ms 75 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 69 ms 67 ms 67 ms 63.243.205.58
    14 73 ms 72 ms 69 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 74 ms 69 ms 70 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 120 ms 122 ms 119 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 125 ms 126 ms 121 ms 198.49.243.237
    19 126 ms 123 ms 115 ms patchserver.crypticstudios.com [208.95.184.200]

    I'm thinking it's not a correlation between load screens now so much as the lag simply increases over time exponentially, the highest pings are at Akamai on average and that includes a request timeout that 'always' happens on hop 15. I'm guessing it's by design. It's also strange in that even with my lag especially high, it didn't actually seem to affect the tracert.

    Moved from New Rom command to another location with a different toon(this one at earth space dock) for one last test. seemingly, lag reduced down to 100-200 ping.

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 2 ms 2 ms 2 ms 10.0.0.1
    3 10 ms 12 ms 11 ms 96.120.1.229
    4 9 ms 10 ms 9 ms po-301-1203-rur01.southvalley.nm.albuq.comcast.net [96.110.19.5]
    5 9 ms 9 ms 13 ms be-6-ar01.albuquerque.nm.albuq.comcast.net [96.108.43.133]
    6 25 ms 28 ms 20 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
    7 22 ms 16 ms 21 ms be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
    8 17 ms 18 ms 19 ms 173.167.58.162
    9 65 ms 63 ms 66 ms if-ae-50-3.tcore2.ct8-chicago.as6453.net [64.86.79.4]
    10 67 ms 83 ms 69 ms if-ae-22-2.tcore1.ct8-chicago.as6453.net [64.86.79.2]
    11 68 ms 68 ms 73 ms if-ae-29-2.tcore2.sqn-san-jose.as6453.net [64.86.21.104]
    12 72 ms 69 ms 66 ms if-ae-1-2.tcore1.sqn-san-jose.as6453.net [63.243.205.1]
    13 69 ms 69 ms 71 ms 63.243.205.58
    14 69 ms 68 ms 67 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    15 * * * Request timed out.
    16 70 ms 68 ms 68 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    17 118 ms 124 ms 117 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    18 131 ms 123 ms 124 ms 198.49.243.237
    19 118 ms 123 ms 115 ms patchserver.crypticstudios.com [208.95.184.200]

    Returning to the char at new romulus command lag was also normal with ping times 100-150/200 range.

    Edit: during lag moments it can shoot up to 1000 steady to 2000+. By some miracle (though admittedly I'd rather it kept high or even shot up higher to see if it affected trace rt times) it dropped to normal during testing.

    Thinking of ideas from lots of games for, dunno how long now.
This discussion has been closed.