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Unable to authenticate: Connection to the account server timed out

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  • littlesarbonnlittlesarbonn Member Posts: 480 Arc User
    Well, I guess I'll try again in an hour or so, and if it's not working, guess I'll be looking for another game to start playing for the next year or so, something that happens when they hit a period of this with login issues. Problem is I spend about $200-300 a month on this game when I'm actively playing it, but when it does this sort of thing, I'm gone for about a year or so and I spend that money on other games instead, never looking back until I sort of remember this game exists. I was kind of hoping to at least get six months of active playing before this happened again. Oh well.
    Fleet Admiral Duane Gundrum, U.S.S. Merrimack
    Fleet Admiral Ventaxa Proxmire, U.S.S. Shaka Walls Fell
    Blog: http://www.sarbonn.com/?page_id=1990
    Foundry series: Bob From Accounting & For the Sake of the Empire
  • cestovatelkacestovatelka Member Posts: 16 Arc User
    edited February 2019
    STO been broken for me all day - 12 hours now, tried everything I know. EST Zone, mid-Atlantic region of USSA. Hope the deadline for the Anniversary Event gets extended accordingly, but I'm not holding my breath. "More bugs than a bait shop!"
  • berchadeberchade Member Posts: 4 Arc User
    I keep getting "timed out" when I try to log on. Support seems to be a shambles. Not impressed.
  • hodkanghodkang Member Posts: 1 Arc User
    Same here, day two with problem. Even after the servers were down this morning.
  • killerbunny3000killerbunny3000 Member Posts: 6 Arc User
    restarting the ar launcher fixed it for me ... for now ... twice

    Assuming you mean arc, I've tried that but no dice.

    Someone needs to stop outsourcing IT to the Ferengi.
  • leod198leod198 Member Posts: 101 Arc User
    Unable to login Connection to the account server timed out. 3 days and counting.
  • doctorstegidoctorstegi Member Posts: 958 Arc User
    rattler2 wrote: »
    I changed my char and gave me the login issue, closing the game and launcher and opening again seems to solve it… every time i have to change chars...

    Nope. Not a solution. I tried a full game close... and I can't even get past the Launcher because it was unable to authenticate connection.

    They are two separate issues. He had the connection failed logged out while he was in STO Game or Character screen, you have the i can't even start the game because the of authentication problems. But yeah the mod who moved my threat was a real genius cause my issues had nothing to do with the authentication, but i m glad they are keeping taps on what is what around here....


    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • river92river92 Member Posts: 1 Arc User
    Yeah in the middle of a mission it timed out kicked me off and I am unable to get back in even though the severs are very active. Very weird though.
  • grendelthewise#0990 grendelthewise Member Posts: 635 Arc User
    Nice to know that I am not the only one. I thought my account got TRIBBLE. I will give support some time to figure this out. It has happened so many times since I been playing since game since Beta.
    Fleet Admiral of the U.S.S. ATTILA KHAN-CDA (NX-921911).
  • oriki#3680 oriki Member Posts: 1 Arc User
    Same here...It would be nice if we got an update or for that matter any info at all....Maybe we should all go on facebook and twitter and express our dissatisfaction of this game in detail to everyone who will listen.....too bad I like the game but this is BS. No communication, no support, just sit in the dark and hope it is resolved...
  • powskierpowskier Member Posts: 67 Arc User
    this happened yesterday>and a restart fixed it

    Now >restart did not help

    what is wrong w this game!

    unable to authenticate
  • avoozuulavoozuul Member Posts: 3,033 Arc User
    After one more attempt it finally let me in.
  • leemwatsonleemwatson Member Posts: 4,662 Arc User
    Still happening and now major SNR's on XB1.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • ransom2375ransom2375 Member Posts: 243 Arc User
    @Cryptic

    You know what i would do if had access to the game?
    I'd be sipping jippers on a beach somewhere!

    But i cant. Second night in a row. Just saying...
    Star Trek Online: Foundry 02.12.2010 - 11.04.2019
  • lordatrocitieslordatrocities Member Posts: 459 Arc User
    Cannot connect to account server - server timed out. HERE WE GO AGAIN.
    What happened to those unique forum ranks I paid for?
  • bumperthumperbumperthumper Member Posts: 513 Arc User
    Still the same old message. Still broken. Getting kinda peeved.
    A proud member of The Collective ARMADA
    NOT A FAN OF ARC!
  • papy1986papy1986 Member Posts: 8 Arc User
    It's shaky but I made it onto ESD...
  • grendelthewise#0990 grendelthewise Member Posts: 635 Arc User
    I am downloading Steam to my pc right now to see if I can log in that direction.
    Fleet Admiral of the U.S.S. ATTILA KHAN-CDA (NX-921911).
  • flynnflyer1flynnflyer1 Member Posts: 18 Arc User
    cant play cant log in
  • flynnflyer1flynnflyer1 Member Posts: 18 Arc User
    changed to US server, now loading patch
  • leemwatsonleemwatson Member Posts: 4,662 Arc User
    monodoso wrote: »
    I am downloading Steam to my pc right now to see if I can log in that direction.

    It will make zero difference. Steam is just a launcher, not a server
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • killerbunny3000killerbunny3000 Member Posts: 6 Arc User
    Still failing for me after tryign on and off for better part of an hour. Tried restarts, arc restarts, and bypassing arc and launcher entirely (though in the process found that Arc has mangled my installs at this point cross-pollinating NWO and STO files - WTF is that about).

    So for now I'm going to boldly go to Guild Wars... [sound of money getting blown out the airlock] Hope it gets fixed soon...
  • hawku001xhawku001x Member Posts: 10,669 Arc User
    I got in after my third try. Now I'm gonna spend hundreds and hundreds of my precious dollars.
  • grendelthewise#0990 grendelthewise Member Posts: 635 Arc User
    edited February 2019
    leemwatson wrote: »
    monodoso wrote: »
    I am downloading Steam to my pc right now to see if I can log in that direction.

    It will make zero difference. Steam is just a launcher, not a server

    Thanks for the wonderful news. Arc is doing another patch at the launcher. Maybe it will be working soon

    Fleet Admiral of the U.S.S. ATTILA KHAN-CDA (NX-921911).
  • defraggerdefragger Member Posts: 40 Arc User
    Alright,I've done a traceroute last night, but when i actually right clicked on Troubleshoot problems in the notification bar then i'm having trouble accessing a certain website ect,typed in the hexidecimal for for the patch server it said it might be an issue for Sto's firewall.I wonder if there is an open session in the snap-on console for the server?
  • vulcanmonkvulcanmonk Member Posts: 138 Arc User
    Got into game then got DC'ed, game seems unplayable at this point.
    Sacca Gavesaka, Fleet Admiral, Commanding
    BSG-Benne Gesserit Consortium
  • barinorpahnbarinorpahn Member Posts: 8 Arc User
    edited February 2019
    Dc'ed right in the middle of a TFO, Star Trek OFFLINE. And again freeze and booted. Now cant authenticate...
  • velnikvelnik Member Posts: 2 Arc User
    server keeps crashing allows log in then two mins of play and out again
  • lordatrocitieslordatrocities Member Posts: 459 Arc User
    When I get connected I can stay connected for about 3 minutes before being disconnected due to server timing out. Then I spend 20 minutes trying to re-connect to the account server. When I connect, I have to wait several minutes for the account server to show my toons. Then, when I select a toon I am timed out 9 out of 10 times. Then, if I get in, back to the 3 minutes play time before being timed out. This is not an ISP issue on my end. My connection is working just fine.
    What happened to those unique forum ranks I paid for?
This discussion has been closed.