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Forums > Home› Support› C-Store, ZEN, and Promotions

Didn't receive reward points when recharging through arc

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Comments

  • lordkodelllordkodell Member Posts: 11 Arc User
    Time remaining to spend Reward Points: 6 days 23 hours 34 mins
    Still no points and only ONE copy & pasted email to say "We might be looking into it"
  • scrooge69scrooge69 Member Posts: 1,108 Arc User
    @lordkodell and @ambassadorkael#6946 said "Sorry it's taken me a bit to look into this, wanted to make sure I had the right info. I just had a chat with Customer Support, and they're working hard to identify all of the affected accounts and make sure there's a fix for this. Thanks for being patient. "


    so just wait a bit if there is 1 day remaining and no news you can panic again ok?
    [SIGPIC][/SIGPIC]
  • marcel314marcel314 Member Posts: 181 Arc User
    Yes, just got my points and was able to claim the regent!
  • aurethilaurethil Member Posts: 16 Arc User
    me too, they fixed it ^_^
  • babyroohorseheadbabyroohorsehead Member Posts: 7 Arc User
    Me too got my points :-)
  • thehnthehn Member Posts: 83 Arc User
    Received my points.
    Items claimed.
    Thanks much.
  • kurumimorishitakurumimorishita Member Posts: 1,410 Arc User
    I've received them, too - thanks a lot!!! *^_^*
    "We might get pretty singed at that range, but not as singed as they're going to get. Engage."
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  • leveslylevesly Member Posts: 53 Arc User
    I got them as well. Bugger I can claim a free Regent but bought one for myself anyway :(
  • valusolusvalusolus Member Posts: 19 Arc User
    I received the points - a while ago, but my issue was that items claimed with those points were not showing up in-game ....I claimed 6 prizes (R&D packs) on the rewards page, only 1 actually showed up in=game.

    Just received an e-mail from support saying that they have credited all missing points\zen...it's like they haven't even read my ticket. :(

    tumblr_n551o9hW5W1tzixowo1_500.gif

  • katweazlekatweazle Member Posts: 33 Arc User
    edited December 2016
    yes they keep marking my ticket about claiming rewards as a duplicate ticket and dont bother either responding
    my first ticket was about not getting reward points
    my second ticket is about not being able to claim rewards

    Post edited by katweazle on
  • katweazlekatweazle Member Posts: 33 Arc User
    edited December 2016
    new ticket created

    can i only purchase a reward once

    Post edited by katweazle on
  • lordkodelllordkodell Member Posts: 11 Arc User
    Got my points finally, but now that you can only claim a tier once....i have 1850 points that i cannot do anything with nor can i get anymore :neutral:
  • neeko69neeko69 Member Posts: 19 Arc User
    Still no points :(
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