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Forums > Home› Support› PC Gameplay Bug Reports

Server Outage December 31st - Merged Comments Threads

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Comments

  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited December 2014
    Yes, I respect any team member willing to work through the holidays. Running down server issues is neither fun, nor conducive to relationships - especially on New Years Eve.

    *holds up a glass of scotch*

    Here's to ya lads!
  • milsaromilsaro Member Posts: 10 Arc User
    edited December 2014
    sure, no eta.. its New Years eve. Happy Ney Year all! and wish you good luck in future grind! xd.
  • dcgregg1dcgregg1 Member Posts: 0 Arc User
    edited December 2014
    nemef wrote: »
    Where did you get that information?

    http://sto-forum.perfectworld.com/showthread.php?t=1339231&page=21
  • aoax10aoax10 Member Posts: 271 Arc User
    edited December 2014
    charononus wrote: »
    Check facebook, they've been on there.

    Shouldn't have to. This is their main site.
  • UnknownUnknown
    edited December 2014
    This content has been removed.
  • ightenighten Member Posts: 181 Arc User
    edited December 2014
    frojoe2000 wrote: »
    Do they not employ people whos only job is community management? Can they not be on call and work from home for these types of situations to communicate with the community on a big gaming day like today?

    New years eve is one of the biggest gaming days of the year. I save posting items on the AC for days like today because of the higher demand for goods. It appears that this new years eve is going to be a total waste. Just someone letting us know that they are working on it, and giving us an ~ETA would be really great for their customer service, and shouldn't take someone who is not working on servers very long at all.... like 5 min.


    Thats the saddest thing I have read all year.. Have a sherry I have a few litres left - its cream though and dont tell gran.
    [SIGPIC][/SIGPIC]
  • bemlegabemlega Member Posts: 1 Arc User
    edited December 2014
    pweadamanteus wrote: »
    Wouldn't that be nice?! Who wants to chip in for that for me? :P

    Hey, what ever you did it seems to work. Quite a good response time, too.
    Grats and thanks!
  • dianqverdianqver Member Posts: 34 Arc User
    edited December 2014
    jolly good show
  • minonianminonian Member Posts: 0 Arc User
    edited December 2014
    And wich is worst i think the whole cryptic gamepark got this problem because neverwinter too unreachable and gives the same message.
    FED ENG Minonian@Minonian / FED SCI Lucindia@Minonian Fleet Temporal Integrity Comission
    ROM FED TAC Verix@Minonian / ROM FED ENG Cayly@Minonian Fleet Temporal Integrity Comission
    KLING TAC Csi'kasz@MinonianFleet; House Of temporal Integrity
    Sontaaar, HA!!! (Explosion)
  • UnknownUnknown
    edited December 2014
    This content has been removed.
  • roninsteelroninsteel Member Posts: 1 Arc User
    edited December 2014
    well this sucks was hoping for a couple of hours play time before i go out and sample some vodkas to bring the new year in....aww well best start seeing the new year in early :D
  • bst011bst011 Member Posts: 36 Arc User
    edited December 2014
    admiralghost wrote: »
    Meh, this just means I won't be able to record episode 5 of my STO preservation Project...

    Might I suggest a song to help calm everyone's nerves? (Raise This Barn)

    A Retro Game you can play if you own Steam? (Earth 2150)

    Maybe a picture of me to print out and take your anger out on? (Admiral Ghost)

    So I'm guessing you eiter a Caitian or Ferassan? Best species in the game! :)
  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited December 2014
    frojoe2000 wrote: »
    Do they not employ people whos only job is community management? Can they not be on call and work from home for these types of situations to communicate with the community on a big gaming day like today?

    New years eve is one of the biggest gaming days of the year. I save posting items on the AC for days like today because of the higher demand for goods. It appears that this new years eve is going to be a total waste. Just someone letting us know that they are working on it, and giving us an ~ETA would be really great for their customer service, and shouldn't take someone who is not working on servers very long at all.... like 5 min.

    This forum requires that you wait 120 seconds between posts. Please try again in 49 seconds.
    This forum requires that you wait 120 seconds between posts. Please try again in 31 seconds.
    This forum requires that you wait 120 seconds between posts. Please try again in 13 seconds.


    What are you smoking, and why can't I find any?
  • divvydenddivvydend Member Posts: 131 Arc User
    edited December 2014
    The patchserver is still alive so something else must be happening

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
    2 * * * Request timed out.
    3 126 ms 88 ms 32 ms 89.200.132.162
    4 107 ms 110 ms 33 ms ae51.edge6.London1.Level3.net [212.113.9.53]
    5 30 ms 32 ms 65 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    6 33 ms 31 ms 32 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    7 32 ms 32 ms 75 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    8 32 ms 30 ms 32 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    9 107 ms 106 ms 113 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    10 106 ms 106 ms 121 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    11 111 ms 108 ms 109 ms 38.111.40.114
    12 159 ms 153 ms 168 ms 208.95.185.41

    Trace complete.
  • admiralghostadmiralghost Member Posts: 40 Arc User
    edited December 2014
    bst011 wrote: »
    So I'm guessing you eiter a Caitian or Ferassan? Best species in the game! :)
    Neither. I made up my own species with a SUPER long back story. (Verbally it takes 3 hours to explain)
    iefgpf.jpg
  • panthro2panthro2 Member Posts: 46 Arc User
    edited December 2014
    dcgregg1 wrote: »
    pweadamanteus
    PWE Team Member "We are aware of the issue. Our network engineers are investigating/fixing it. No ETA but it could be up at anytime. When we have more info we will pass it along.
    "

    Wheres this posted?
    [SIGPIC]http://img221.imageshack.us/img221/4088/vorak1.jpg[/SIGPIC]
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited December 2014
    I knew I shouldn't have logged off last night. XD

    Also, I love how when filing a game support ticket, it's asking me to: "Please select an item under Game Support" and there's no pull down menu to do so, and thus, I can't send in a ticket for game support. Bravo PWE, well played.
  • steaensteaen Member Posts: 646 Arc User
    edited December 2014
    minonian wrote: »
    Who is jim? :D

    That's not a serious question, surely?
  • big68earlbig68earl Member Posts: 31 Arc User
    edited December 2014
    Thanks STO now I have to go talk and interact with my family.
  • pweadamanteuspweadamanteus Member Posts: 117 Arc User
    edited December 2014
    Quick update, being told it is a general network issue in one of our datacenters. The network engineers are working on it. They have not given me an ETA yet other than they will give me an update soon. So I can't give an ETA to you yet.
  • frojoe2000frojoe2000 Member Posts: 1 Arc User
    edited December 2014
    pweadamanteus wrote: »
    We are aware of the issue. Our network engineers are investigating/fixing it. No ETA but it could be up at anytime. When we have more info we will pass it along.

    My bad, didn't get to this. Thanks Cryptic for the update. Keep us informed?
  • captinwh0captinwh0 Member Posts: 783 Arc User
    edited December 2014
    well, im gonna watch the top gear special i recorded.

    i was going to spend some time on hear with a childhood friend. it will have to wait till he is next free:(
    nerf.jpg]
  • logans5logans5 Member Posts: 2 Arc User
    edited December 2014
    Very Impresive!!!!

    Server is down for hours. And the best of all : Has Cryptic notify the problem to the Customers?

    YES, but late.

    A shame.
  • vanyelalthorvanyelalthor Member Posts: 7 Arc User
    edited December 2014
    Normally I do not encounter login issues, that is, till today. See screen shot.

    loginissue.jpg

    . . .And yes, I checked my internet connection and I am fine, I can play my other online games but not STO.
  • dcgregg1dcgregg1 Member Posts: 0 Arc User
    edited December 2014
    panthro2 wrote: »
    Wheres this posted?

    http://sto-forum.perfectworld.com/showthread.php?t=1339231&page=21

    Sixth from bottom
  • ightenighten Member Posts: 181 Arc User
    edited December 2014
    I have started involuntary dancing to the nixtape on R1 .. That means I have either drunk tooo much or lost control of all bodily functions (same thing)..

    Time to call it a day and let the night win me over.. HNY everyone..
    [SIGPIC][/SIGPIC]
  • moonwater2moonwater2 Member Posts: 27 Arc User
    edited December 2014
    Same here. Was about to enter a Crystalline Entity Advanced match when red server message, server not responding. Game exe crashed. Relaunched only to get failure to connect after 5 tries. I rebooted my network and my computer to make sure it was not a problem on my side. Same result, no connection:confused:
  • he11bladehe11blade Member Posts: 98 Arc User
    edited December 2014
    Glad we just had a STABILITY patch! :eek:
    f86cqFw.png
  • darpinkdarpink Member Posts: 341 Arc User
    edited December 2014
    divvydend wrote: »
    The patchserver is still alive so something else must be happening

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
    2 * * * Request timed out.
    3 126 ms 88 ms 32 ms 89.200.132.162
    4 107 ms 110 ms 33 ms ae51.edge6.London1.Level3.net [212.113.9.53]
    5 30 ms 32 ms 65 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    6 33 ms 31 ms 32 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    7 32 ms 32 ms 75 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    8 32 ms 30 ms 32 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    9 107 ms 106 ms 113 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    10 106 ms 106 ms 121 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    11 111 ms 108 ms 109 ms 38.111.40.114
    12 159 ms 153 ms 168 ms 208.95.185.41

    Trace complete.
    Intel inside, idiot outside....what the hell does all of that mean? lol
  • generalmocogeneralmoco Member Posts: 1,634
    edited December 2014
    I take it the server is still down ... havent checked... at least i manage to get my race done and get my breen carrier... :-)



    Edit: i just saw the post by adamanteus... kool much appreciated
This discussion has been closed.