OK everyone, so I checked through all the donations listed specifically as STO, and the only left are donations that were placed with no contact info.
So if you have not received your message with your items through either the email address you registered your donation with, or in your character's in-game mailbox you listed, then that means we are missing the following data from your donation.
We will also need you to provide the following to verify which donation was yours: ExtraLife Profile Name:
You can reply back to this thread with this info, but if you do not feel comfy posting that publicly in the forums, you can reply back to me in a forum PM through your User CP with that needed info.
Once I get that info I can begin the hunt for where/who you are in our list of donators to get your rewards to you.
Make sure to check your email spam folders too, just in case the message is hiding there.
As far as I know, NO ONE who received a physical prize from the charity stream has received the promised item due to "complications with getting the items shipped out". With as much trouble and delays as there has been with getting just the digital items properly given out, I do not have much faith that these people will ever receive them.
It seems once they got the donations and positive press from supporting the Extra Life campaign, PWE and all of its employees have moved on. Any issues from following through with fulfillment of promised incentives to players from participating are meet with everything from apathy to annoyance to blaming the player (the CUSTOMER of their products and make their job possible) for any issues experienced.
Case in point. I received a code for a digital pet item in Swordsman. I did not see the message until Nov 21 and immediately tried to redeem it. I received a message stating the code was expired despite the Twitch notification saying it was valid through Nov 21. I immediately submitted a ticket concerning it and have been told multiple times now that the problem was my fault. Following the link to see the related info.
As far as I know, NO ONE who received a physical prize from the charity stream has received the promised item due to "complications with getting the items shipped out". With as much trouble and delays as there has been with getting just the digital items properly given out, I do not have much faith that these people will ever receive them.
It seems once they got the donations and positive press from supporting the Extra Life campaign, PWE and all of its employees have moved on. Any issues from following through with fulfillment of promised incentives to players from participating are meet with everything from apathy to annoyance to blaming the player (the CUSTOMER of their products and make their job possible) for any issues experienced.
Case in point. I received a code for a digital pet item in Swordsman. I did not see the message until Nov 21 and immediately tried to redeem it. I received a message stating the code was expired despite the Twitch notification saying it was valid through Nov 21. I immediately submitted a ticket concerning it and have been told multiple times now that the problem was my fault. Following the link to see the related info.
OK everyone, so I checked through all the donations listed specifically as STO, and the only left are donations that were placed with no contact info.
So if you have not received your message with your items through either the email address you registered your donation with, or in your character's in-game mailbox you listed, then that means we are missing the following data from your donation.
We will also need you to provide the following to verify which donation was yours: ExtraLife Profile Name:
You can reply back to this thread with this info, but if you do not feel comfy posting that publicly in the forums, you can reply back to me in a forum PM through your User CP with that needed info.
Once I get that info I can begin the hunt for where/who you are in our list of donators to get your rewards to you.
Make sure to check your email spam folders too, just in case the message is hiding there.
OK, I provided my information to you CaptainSmirk via private message. If you demand evidence then it will have to wait until I can send the receipt I received from Extra Life for my donation. :cool:
My donation was made on 26 October 2014 (Receipt No. DD000340777), so how about giving me the reward...
OK everyone, so I checked through all the donations listed specifically as STO, and the only left are donations that were placed with no contact info.
So if you have not received your message with your items through either the email address you registered your donation with, or in your character's in-game mailbox you listed, then that means we are missing the following data from your donation.
We will also need you to provide the following to verify which donation was yours: ExtraLife Profile Name:
You can reply back to this thread with this info, but if you do not feel comfy posting that publicly in the forums, you can reply back to me in a forum PM through your User CP with that needed info.
Once I get that info I can begin the hunt for where/who you are in our list of donators to get your rewards to you.
Make sure to check your email spam folders too, just in case the message is hiding there.
Thanks! ~CaptainSmirk
Name: Brian Mitchell @handle: @sentinel64
Email Address: see my STO/PWE account
We will also need you to provide the following to verify which donation was yours: ExtraLife Profile Name:
My ExtraLife was entered under my email address and I provided more information in the private message sent to you (did you read it); I sent my donation in on 26 October which may be why my name does not appear on your roster of names. How about not ignoring me, thank you.
Name: Brian Mitchell @handle: @sentinel64
Email Address: see my STO/PWE account
We will also need you to provide the following to verify which donation was yours: ExtraLife Profile Name:
My ExtraLife was entered under my email address and I provided more information in the private message sent to you (did you read it); I sent my donation in on 26 October which may be why my name does not appear on your roster of names. How about not ignoring me, thank you.
join the club alot of people havent received their items/prizes ive been waiting for almost 2 months for the cyborg keyboard that i won and messaging someone about will get you no where ive messaged smirk numerous times about it and nothing many of us think they only did this to get good publicity
I'm in the same boat. I had won a real world Tribble and made a donation. I sent the contact information requested by them, on Nov 4th via my Twitch mail. Absolutely nothing since then. I've checked Twitch, Arc, STO, and Aol mail accounts, (and spam filters), everytime Smirk posts,"It's on the way, check your mail." Customer service, yeah right.
Last year I could watch Twitch with lag, but from September onwards I get only the chat, no video, no audio, and no responses to the trouble tickets I file. This stopped being fun.
Next time this comes around I guess I will tell Cryptic/PWE that I will donate on behalf of myself since it seems when you do it for Cryptic/PWE, they get the credit and they give us nothing but lip service, no action and then total silence. :rolleyes:
What are the options for this complete failure to honor an agreement with your player base?
Would it be possible to contact the Charity for a (god forbid) refund?
Or is that just too Incorrect?
At least I can right off the donation on my income tax... and right STO Cryptic/PWE off as being two-faced when teaming up with players for charities.... :rolleyes:
What are the options for this complete failure to honor an agreement with your player base?
Would it be possible to contact the Charity for a (god forbid) refund?
Or is that just too Incorrect?
That is too incorrect I'm afraid.
The money is going to help children after all.
Still, shame on Cryptic for cheating us like this.
What are the options for this complete failure to honor an agreement with your player base?
Would it be possible to contact the Charity for a (god forbid) refund?
Or is that just too Incorrect?
Smirk came through for me, so be sure to send a message on Private Messsage in forum. Just make sure your mail is not restricted in who can respond. I think that was the mistake I made and blocked any response. Give it one more try and you will be rewarded.
so we have to keep spamming his inbox thats even more unprofessional i replied multiple times to the message i got on twitch and i even pm him on the forums no response hell its been what 3 months now 1 month fine whatever i can understand going through all the messages but 3 months thats ignoring i have reached the conclusion that they used the charity event for good pr and i will never receive my cyborg keyboard
Smirk came through for me, so be sure to send a message on Private Messsage in forum. Just make sure your mail is not restricted in who can respond. I think that was the mistake I made and blocked any response. Give it one more try and you will be rewarded.
so we have to keep spamming his inbox thats even more unprofessional i replied multiple times to the message i got on twitch and i even pm him on the forums no response hell its been what 3 months now 1 month fine whatever i can understand going through all the messages but 3 months thats ignoring i have reached the conclusion that they used the charity event for good pr and i will never receive my cyborg keyboard
I'm in the same boat I mean it's just a controller not a cool keyboard but I did pm Cpt Smirk and got a response I'll wait I look at it this way what did I lose? 50$ heck no they went to a good charity. Other then that it's a little disappointing Yes it is will I do it again next year Yes yes I will so what if Cryptic was just in it for the PR Can't blame them for that right? it is a business. I'm sure Smirk and Laughingtrendy are doing what they can having worked for blizzard years ago there is only so much that can be done that low in the structure. I'll step off this box that appeared under me and Feel free to ignore everything I said just adding my 2 bits
Comments
So if you have not received your message with your items through either the email address you registered your donation with, or in your character's in-game mailbox you listed, then that means we are missing the following data from your donation.
Name:
@handle:
Email Address:
We will also need you to provide the following to verify which donation was yours:
ExtraLife Profile Name:
You can reply back to this thread with this info, but if you do not feel comfy posting that publicly in the forums, you can reply back to me in a forum PM through your User CP with that needed info.
Once I get that info I can begin the hunt for where/who you are in our list of donators to get your rewards to you.
Make sure to check your email spam folders too, just in case the message is hiding there.
Thanks!
~CaptainSmirk
http://i238.photobucket.com/albums/ff293/JRTX86/keyboard1.jpg
Racee@docfreder Holodeck for STO
email is Elfwizardofchaos@msn.com
Here is the link where I made my donation and put my @handle but sadly nothing else
http://www.extra-life.org/index.cfm?fuseaction=donorDrive.participantDonations&targetTab=donations&page=16&participantID=116007
ya sorry i forgot email a main char name
Donation Details:
Date: 10/23/2014
Donor Name: Timothy Dixon
Donation Amount: $50.00
As far as I know, NO ONE who received a physical prize from the charity stream has received the promised item due to "complications with getting the items shipped out". With as much trouble and delays as there has been with getting just the digital items properly given out, I do not have much faith that these people will ever receive them.
It seems once they got the donations and positive press from supporting the Extra Life campaign, PWE and all of its employees have moved on. Any issues from following through with fulfillment of promised incentives to players from participating are meet with everything from apathy to annoyance to blaming the player (the CUSTOMER of their products and make their job possible) for any issues experienced.
Case in point. I received a code for a digital pet item in Swordsman. I did not see the message until Nov 21 and immediately tried to redeem it. I received a message stating the code was expired despite the Twitch notification saying it was valid through Nov 21. I immediately submitted a ticket concerning it and have been told multiple times now that the problem was my fault. Following the link to see the related info.
http://s910.photobucket.com/user/vladcul/media/Forum/EarlyExpired_zps7341821a.png.html
wow that is messed up i will not be joining anymore twitch livestreams and cease buying zen
ok, here is the page where mine is located
http://www.extra-life.org/index.cfm?fuseaction=donorDrive.participantDonations&targetTab=donations&page=15&participantID=116007
yes i left it a bit vague but i guess thats what i get for not reading everything the right way and letting my eyes see what they wanted to see
Name:Travis Peterson
@Handle: @Carkorak
Email; Silence731@hotmail.com
Extralife profile name: Travis Peterson
http://nw-forum.perfectworld.com/showthread.php?483971-The-Minotaur-War-NW-DUUY8MZZ7
Item Farm:NW-DU5W8YQA8
Prologue:NW-DUUY8MZZ7
Chapter 1:NW-DN3TPGR4Q
Chapter 2:NW-DDLCTYT8Q
My donation was made on 26 October 2014 (Receipt No. DD000340777), so how about giving me the reward...
http://www.extra-life.org/index.cfm?fuseaction=donorDrive.participantDonations&targetTab=donations&page=6&participantID=116007
Here is my email - mkwnesq@gmail.com
My ExtraLife name - Mike Nolan
My handle in game is @mkwnesq
Name: Tim Deffner
Email: Tim Deffner
Donation: $50
Account Name @Deffdog
Server: Holodeck (Obviously)
Thanks
Name: Brian Mitchell
@handle: @sentinel64
Email Address: see my STO/PWE account
We will also need you to provide the following to verify which donation was yours:
ExtraLife Profile Name:
My ExtraLife was entered under my email address and I provided more information in the private message sent to you (did you read it); I sent my donation in on 26 October which may be why my name does not appear on your roster of names. How about not ignoring me, thank you.
I found my donation right here
Brian Mitchell donated $100.00
10/26/2014
Boldly go to those in need
join the club alot of people havent received their items/prizes ive been waiting for almost 2 months for the cyborg keyboard that i won and messaging someone about will get you no where ive messaged smirk numerous times about it and nothing many of us think they only did this to get good publicity
Still annoying that it takes so long.
Last year I could watch Twitch with lag, but from September onwards I get only the chat, no video, no audio, and no responses to the trouble tickets I file. This stopped being fun.
*sighs*
Razira's Primus Database Page
Get the Forums Enhancement Extension!
I want my titles
nope still havent heard from anyone i doubt anyone will receive their rewards one guy said they did this for good pr
Would it be possible to contact the Charity for a (god forbid) refund?
Or is that just too Incorrect?
I'll just remember this experience next time cryptic incentives a charity event. and will remind people of just how badly the ball dropped.
That is too incorrect I'm afraid.
The money is going to help children after all.
Still, shame on Cryptic for cheating us like this.
But after all these months..
And all the silence...Yeah.
Smirk came through for me, so be sure to send a message on Private Messsage in forum. Just make sure your mail is not restricted in who can respond. I think that was the mistake I made and blocked any response. Give it one more try and you will be rewarded.
I'm in the same boat I mean it's just a controller not a cool keyboard but I did pm Cpt Smirk and got a response I'll wait I look at it this way what did I lose? 50$ heck no they went to a good charity. Other then that it's a little disappointing Yes it is will I do it again next year Yes yes I will so what if Cryptic was just in it for the PR Can't blame them for that right? it is a business. I'm sure Smirk and Laughingtrendy are doing what they can having worked for blizzard years ago there is only so much that can be done that low in the structure. I'll step off this box that appeared under me and Feel free to ignore everything I said just adding my 2 bits