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Crashing to desktop (Season 9 launch issue)

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  • quepanquepan Member Posts: 540 Arc User
    edited April 2014
    askray wrote: »
    This and the above is 100% false. I've never seen a dev anywhere say "Oh it only affects a small amount of people so we don't care" Now I've seen them say it's not a top priority, but never flat out don't care.

    They do care, and they will find time to look at it however if it's a #1 top priority or not is another issue.


    umm
    I went through and complied info on every crash number reported in this thread. Here are the results as of today:

    30191178 24 occurrences, 9 individuals
    30105953 14 occurrences, 4 individuals
    30106676 1 occurrence, 1 individual
    30136676 22 occurrences, 8 individuals
    30274756 8 occurrences, 3 individuals

    That's how many people are being affected by the reported crashes and how often these crashes have occurred. I wasn't being flippant or dismissive. I was stating a fact. These are very small numbers, based upon the number of players we have on Tribble.

    in this thread
    http://sto-forum.perfectworld.com/showthread.php?t=1049721&page=3

    clearly they only care about large groups for trouble shooting , that list shows and his reaction to the posts in that thread show that they do exactly that . pointing out that there are only a small number of players that are inconsequential . thats what i perceive here .
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited April 2014
    yeah, that seems to give off the impression "They're only a minority, who cares?"...
  • mordechai103mordechai103 Member Posts: 0 Arc User
    edited April 2014
    Well i was already afraid this was going to happen but hoped to be proven wrong

    it seems the hope was false, got CtD too, just like season 8 launch

    Cryptic please fix it, i don't feel like waiting another 7-8 weeks before you fix this one
  • drasymdrasym Member Posts: 36 Arc User
    edited April 2014
    askray wrote: »
    This and the above is 100% false. I've never seen a dev anywhere say "Oh it only affects a small amount of people so we don't care" Now I've seen them say it's not a top priority, but never flat out don't care.

    They do care, and they will find time to look at it however if it's a #1 top priority or not is another issue.

    Well, the same bug was reported on tribble and the only comment seems to have been it only affected a few players. Referencing thread http://sto-forum.perfectworld.com/showthread.php?t=1049721 on page 2 post 16 and page 3 post 28 then summarized in post 30 with
    snip... I wish I had more for you other than "we are aware of the issues" but that's all I have right now.

    So they were aware of it on the test server, believed it affected only a "few" players and have done nothing (or at least said nothing if anything was being done)

    Speaking solely for myself I can tell you the following statements are 100% true:
    is
    Being told the fact that I can't play "isn't top priority" sounds an awful lot like "they don't care because only a few are affected"

    Discovering the problem was reported on the test server and NOT fixed nor (as far as we know at this time) even addressed also make me feel like "they don't care because only a few are affected"

    Now I know your just doing your job and I am not trying to be insulting, however, imagine you had an issue with service at your local mall, went to customer service and were told they would not fix your problem because "you are not a priority right now" ?

    Would you really respond well to that?
  • keithcooper1966keithcooper1966 Member Posts: 12 Arc User
    edited April 2014
    Include me as a member of the Order. I am crashing when the Legacy of Romulus screen appears. My Error Ticket ID# is 30189532. I went through similar problems when Season 8 launched.
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  • kahlorrkahlorr Member Posts: 6 Arc User
    edited April 2014
    Back to 30191178 for me as well. CtD at the LoR loading screen right after getting a graphic reset popup. Tried launching in safe mode and same deal.
  • tomgonjinn23tomgonjinn23 Member Posts: 204 Arc User
    edited April 2014
    Anyone else unable to log in I get to the Star Trek Online Legacy of Romulus screen and then it crashes. I have restarted and I had my security software on game mode so I don't know what's wrong. If no one else has had this issue I will just assume its my security software.
  • pyromaddnesspyromaddness Member Posts: 0 Arc User
    edited April 2014
    CAN we start our own private club now, I can't wait to hit over 9000 memebers :cool::rolleyes::D
    [SIGPIC][/SIGPIC]
  • trek21trek21 Member Posts: 2,246 Arc User
    edited April 2014
    It's not just you

    But it's not an uncommon Season launch issue either :D
    Was named Trek17.

    Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
  • keithcooper1966keithcooper1966 Member Posts: 12 Arc User
    edited April 2014
    The second time around I am getting the ID# 30274756. It's still crashing at the same spot on the Legacy of Romuluus screen and the dialog box telling me my graphics settings have been reset. I wonder what I'll get the next time?
  • keithcooper1966keithcooper1966 Member Posts: 12 Arc User
    edited April 2014
    So far, I am alternating between ID# 30189532 and 30274756.
  • silvervisage2000silvervisage2000 Member Posts: 0 Arc User
    edited April 2014
    It's not just you my friend. I can't seem to log in either. When it reaches the Romulan loading screen, the screen keeps flickering every 10 seconds, the mouse cursor just spinning, if i click it it goes white and windows gives me a message that the screen is not responding. I tried booting the game with both "on demand download" on and off, nothing happens. I had the same issue 2 months ago...IT probably won't be playable for a few days untill the developers pay attention and fix it.
  • aeonthehermitaeonthehermit Member Posts: 218 Arc User
    edited April 2014
    Yup, unable to connect to patch server error.
    STO in a shellnut.
    "I always hope for the best. Experience, unfortunately, has taught me to expect the worst."
    -Elim Garak
  • borg7of10borg7of10 Member Posts: 68 Arc User
    edited April 2014
    No Surprise it's the Typical and Usual Fu*k Up with Cryptic Hell 9 out of 10 times i got not only
    a Server Not Responding BS Message or a Game.exe Not Responding Error :rolleyes: do they Ever Bother fixing Sh*t in this game No all we get is the Usual BS Excuses..They've lost Any Money from me thats for sure until they bother to get off their Lazy TRIBBLE and Fix their Pathetic Brocken TRIBBLE Game! Good Job Cryptic/PWE yet another Typical FU*k Up as Usual!
    [SIGPIC][/SIGPIC]
  • boneskthboneskth Member Posts: 52 Arc User
    edited April 2014
    Add me to the 30191178 club.
  • marious0080marious0080 Member Posts: 0 Arc User
    edited April 2014
    Hello.
    I seem to be having a problem evrytime i log in.
    My game gets the the sto legacy of romules screen then it crashes...
    I dont know if anyone els is having this problem but im a bit annoyed about it.
    Can anyone help? i need to get my damn negh'vah :mad:
  • mdm454mdm454 Member Posts: 16 Arc User
    edited April 2014
    My crappy computer at the office works fine, my laptop at home crashes to desk top.
  • marious0080marious0080 Member Posts: 0 Arc User
    edited April 2014
    +1 for 30191178
    I NEED TO PLAY!
  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    edited April 2014
    To all of you I say Welcome and Welcome back for those who have been here before. Grab a chair we are in this for the long haul.
    fayhers_starfleet.jpg


    Fleet leader Nova Elite

    Fleet Leader House of Nova elite
    @ren_larreck
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  • irishxpirishxp Member Posts: 72 Arc User
    edited April 2014
    Oh my.... !
    I suppose I'm a new member of the Order, I just found out my game freeze at the LoR loading screen.
    *Grabs a chair*
    How long did you had to wait the last time?
    I was so happy for this new season! I like this game, I'm even a lifer :)
  • captainoblivouscaptainoblivous Member Posts: 2,284 Arc User
    edited April 2014
    Wow, this time I'm unaffected! Wowzers!

    Though while I can get in, I now get massively increased cpu usage as well as CPU spikes dropping fps to zilch every 15 secs or so. :(

    irishxp wrote: »
    Oh my.... !
    I suppose I'm a new member of the Order, I just found out my game freeze at the LoR loading screen.
    *Grabs a chair*
    How long did you had to wait the last time?
    I was so happy for this new season! I like this game, I'm even a lifer :)

    Last time, I had to wait the best part of a month for a workaround. There never was a fix, only the workaround which involved shutting down radeonpro before starting sto.
    I need a beer.

  • trek21trek21 Member Posts: 2,246 Arc User
    edited April 2014
    I don't see that number error (though I'm pretty sure it's the same as been stated), but I don't even start to see the Legacy of Romulus screen - just this white box that briefly takes up the upper left corner of the blackness

    Then the full-screen goes to the 'smaller' large screen, with barcode-esque lines at the top and bottom
    Was named Trek17.

    Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
  • irishxpirishxp Member Posts: 72 Arc User
    edited April 2014
    @captainoblivous: Oh man, that really brought me down :(
    No fix you say? Well right now I could settle for a workaround at lest!

    About your problem, I can't help you but I just wanted to let you know you're not alone.
    My girlfriend has the same problem.
    There is something you can do, it's not a fix but it will let you to play: when you are in game just Ctrl + Alt + Canc and go to task manager; find the right process e right click on it.
    There should be something like "Set Affinity" (mine is in Italian so it's just an educated guess), untick one of the cpu listed.
    There you go, it won't be fluid but it won't just freeze every copule of secs.

    @trek21: I can get to the LoR loading screen (where it freeze) but just before I can see the white box in the upper left corner too!
  • buommanbuomman Member Posts: 0 Arc User
    edited April 2014
    Same issue, make it to the LoR screen and get the crah, gives the box to submit error, when clicked just disappears. Been all day.
  • litticalittica Member Posts: 6 Arc User
    edited April 2014
    Well I got in, all it took was uninstalling and deleteing the entire files I had on my D: Drive Steam folder and doing a fresh complete install on my C Drive using Arc, no idea if that will help you guys but here is to hoping
  • niekostrousniekostrous Member Posts: 0 Arc User
    edited April 2014
    To all of you I say Welcome and Welcome back for those who have been here before. Grab a chair we are in this for the long haul.

    Hello all, & welcome back to the Order of Persistence chat channel. I brought pizza & beer!
    *grabs chair & slice, cracks a beer*
    30189532 is my error ticket number. I see it after the Legacy of Romulus screen. Gonna try Cryptic's troubleshooting steps: Safe Mode, proxy, etc.
    Third time for me too; October & December. I have faith they'll fix our issue. Last time it took three weeks, as I recall. We're just not a priority. I assume money & corporate pressure are the reasons they released Season 9 knowing it'd cause some of us to crash.
    Allow me to reiterate the need for us fans to pool our funds & outright BUY STO from those who are more concerned about profit & release dates than making a stable MMO.
    Have faith, fellow Trekkers, they WILL get us back in-game. It's just gonna require some patience. Let's not be insulting & impatient. Nonetheless, I too feel dissed.
    (May I have a sig with my error #? I have no idea how to create such a thing & ya do it so creatively).
    Thanks. Have a lovely day.
    Thank you. Have a lovely day.
  • lan451lan451 Member Posts: 3,386 Arc User
    edited April 2014
    Well I don't know what happened, but suddenly everything started working for me after a while. Strange. Hope this gets fixed up for the rest of you guys.
    JWZrsUV.jpg
    Mine Trap Supporter
  • sylverbeam7sylverbeam7 Member Posts: 0 Arc User
    edited April 2014
    Game crashes to desktop at load screen when message "graphics reset to default" shows up.

    Error ticket ID:30189532
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