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Unable to Log In Due to Unknown Reasons (We're investigating this)

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  • nazutannazutan Member Posts: 0 Arc User
    edited May 2013
    Everyone needs to remember that it takes time to get all the engineers to the Studio. I mean, I know at least 3 of them live well over 45 minutes away from the HQ.

    Be patient! :D
    [SIGPIC][/SIGPIC]
  • themariethemarie Member Posts: 1,055 Arc User
    edited May 2013
    Well can get past the Character screen and promptly time out on "list of maps" then back to "login failed for unknown reasons."
  • bohiapbohiap Member Posts: 535
    edited May 2013
    I guess we should have expected this, given past experience with STO's patches. Has anyone seen an estimate as to when they expect to resolve the issue?

    I haven't seen an estimate, but I would expect it to continue for about a week. Everybody has to download the new content and this weekend is Memorial Day in the United States. So it will probably be just as bad- or worse- until Tuesday or Wednesday of next week.
  • captsabercaptsaber Member Posts: 40 Arc User
    edited May 2013
    Jordy... Yea din't tell the Captains how long it will really take digya?
  • greenmugat0greenmugat0 Member Posts: 36 Arc User
    edited May 2013
    hmmm..looks like I'm not the only one with problems. Oh well..

    Welcome to STO everyone. :D
  • kainedexkainedex Member Posts: 15 Arc User
    edited May 2013
    fafreyxc wrote: »
    Getting the same:

    login ---> retrieving list of char -->
    failed to get char list -->
    login --> retrieving list of char --->
    login failed for a unknown reason

    :mad:


    did it to me again
  • webdeathwebdeath Member Posts: 1,570 Arc User
    edited May 2013
    This started to happen to me after I completed a romulan Mission. Unfortunately I can't recall which one.

    I am a Life time Subscriber/Legacy Pack Purchaser.

    Not like that little bit of information can help.
    You think that your beta test was bad?
    Think about this:
    American Football has been in open beta for 144 years. ~Kotaku
    [SIGPIC][/SIGPIC]
  • firekeeperhufirekeeperhu Member Posts: 416 Arc User
    edited May 2013
    holy **** i just get in for like 4-5 minutes, started to retrait, and kicked out. frustrating as hell.
    <3 Defiant <3

    RnD and upgrade needs less RNG. Less lottery. Something has to change.
  • tsurutafan01tsurutafan01 Member Posts: 0 Arc User
    edited May 2013
    I was a forum moderator for EVE Online and I can categorically tell you that it is a TRIBBLE job. Having to nurse cry babies, rule breakers and trolls is a terrible job at times. That said I do miss it and would love to work on these forums. Heck I'd even do it for free :)

    Pretty much what I was thinking when I gave him a shout out. There are a lot of people that will vent rage in his direction and his job is to smile and nod.

    I hope he has some Omega shields. The engine wouldn't hurt either.


    "We are smart." - Grebnedlog

    Member of Alliance Central Command/boq botlhra'ghom
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited May 2013
    johnacher wrote: »
    man they need to get there TRIBBLE in gear and fix this **** this is complete and total bull****


    Would you like a hug?
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • bok249bok249 Member Posts: 0 Arc User
    edited May 2013
    The problem is that the company is run by the investors instead of the developers. The investors only care for profits, and one of the single fastest ways to cut into your profits is to get more bandwidth. This company runs multiple games on the same servers to save money, but obviously this makes for a terrible gaming experience.
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited May 2013
    One good thing I can say from the military is that it teaches patience it is very clear most people do not understand the concept lol :D
  • row124row124 Member Posts: 77 Arc User
    edited May 2013
    yup we are all having the same problem of: "login failed for unknown reason"


    Shaka when the walls fell....
  • snakevorerulessnakevorerules Member Posts: 55 Arc User
    edited May 2013
    new error...
    Player Booting Failed
  • velquavelqua Member Posts: 1,220 Arc User
    edited May 2013
    nazutan wrote: »
    Everyone needs to remember that it takes time to get all the engineers to the Studio. I mean, I know at least 3 of them live well over 45 minutes away from the HQ.

    Be patient! :D

    When a huge patch like LoR is released, they should be living at the office until every thing works.
    18662390068_f716cd60e3.jpg
  • kylan22211kylan22211 Member Posts: 2 Arc User
    edited May 2013
    I too am getting the 'Login failed for an Unknown Reason" message. I am also getting it after selecting my character at the 'Retrieving maps' message and also getting server timeouts.
  • vegie0vegie0 Member Posts: 480 Arc User
    edited May 2013
    The best part is, if there is a fix, it might require us to patch all at the same time (and that worked wonderfully last time). So were pwned no matter what lol!!!
    [SIGPIC][/SIGPIC]
  • dessniperdessniper Member Posts: 195 Arc User
    edited May 2013
    In Mirror universe people log in.
  • tommyboync31tommyboync31 Member Posts: 4 Arc User
    edited May 2013
    Every time a programmer's bell rings, a customer loses his/her wings. I fail to understand how every time you patch and upgrade new contents and launches, you consistently keep failing. You are horrible techs and programmers. EPIC FAIL!
  • zopiclone15mgzopiclone15mg Member Posts: 5 Arc User
    edited May 2013
    I got DC'd when going to the New Romulus Command centre - I also hear people got DC'd going to ESD and Qo'nos

    Just do missions and stuff if you are in - avoid beaming to any hub - that seems to be what boots people out.



    Pretty sure the reason anyone was reading that was because they had already been booted out of the game.
  • lucretius8181lucretius8181 Member Posts: 0 Arc User
    edited May 2013
    PWE is at fault here, dont blame the Dev's, they are the ones between a rock and a hard place. PWE tells them do this do that, and the players are like ''I KEEL U''. Not sure i wanna be next to that server(s), steam coming out, sparks, friction, all that sorta thing. I'm going to bed now, hopefully i wont dream of killer servers and psychotic gamers?:eek:
  • jplatimerjplatimer Member Posts: 54 Arc User
    edited May 2013
    Mine is hanging on the 'Retrieving List of Characters'

    Then back to login, to try again,

    then Retrieving List of Characters,

    the Login Failed for an Unknown Reason.

    Pretty background, though.
  • kinkybanditkinkybandit Member Posts: 1 Arc User
    edited May 2013
    I have been having the same issue.
    failing to login or when i do i get about 10 mins of game time before the game boots me.

    im getting sick of STO launching new games and/or new content with out fixing bugs first and insuring they are giving us the best service.

    i beleave this issue will be around for about a week until Cryptic or perfect world even bother to look at this and fix it...
  • dilbartdilbart Member Posts: 33 Arc User
    edited May 2013
    Congratulations! We've officially eclipsed the May 2nd server outage thread!
    [SIGPIC][/SIGPIC]
  • unkoalaunkoala Member Posts: 0 Arc User
    edited May 2013
    It could be worst.

    When Neverwinter launch officially... then you'll remember this day. Because it will be the same again and again.
  • convoy7734convoy7734 Member Posts: 0 Arc User
    edited May 2013
    I agree. I demand cominsation.

    Now that you menchion, so do I.
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited May 2013
    Pretty much what I was thinking when I gave him a shout out. There are a lot of people that will vent rage in his direction and his job is to smile and nod.


    It's worse than that (He's dead Jim). Moderators, especially unpaid ones are literally kept in the dark about the details behind such problems and are only allowed to issue the mildest of platitudes without having to check, double check and get it written in triplicate from the people up-top. This is pretty much standard for all games companies when it comes to volunteer moderators, and even with some of their paid ones.
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • oldschooldorkoldschooldork Member Posts: 426 Arc User
    edited May 2013
    One good thing I can say from the military is that it teaches patience it is very clear most people do not understand the concept lol :D

    I am a veteran of the U.S. Army and I can honestly say no truer words have ever been spoken (or written as it were).
    AGpDi8m.gif
    I don't care what the header says, I am not now, nor have I ever been, nor will I ever be, an "ARC user".
  • razielthelost1razielthelost1 Member Posts: 0 Arc User
    edited May 2013
    lol may I take your hat and coat and seat you right next to the thousands of others that also cant get in? ROFL
  • rickskynightrickskynight Member Posts: 171 Arc User
    edited May 2013
    The only people I feel sorry for are the dumbasses who actually went and totally uninstalled the game and tried reinstalling it thinking it was them... Please read the forums next time before and doing such a..well.. "unneeded time consuming task"..
This discussion has been closed.