test content
What is the Arc Client?
Install Arc

This lag is unbearable

24

Comments

  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    edited May 2013
    nandospc wrote: »
    So, no news about all this lag? It's 2 days that the game is completely unplayable. It's not just me 'cause i heard a lot of ppl complaining about in chat, pve and pvp, both... :(

    Please, do something, we can't play with all this lag, and tuesday we'll have LoR... how can we suppose to try new season with all these problems?

    Seriously :(

    Exactly, how can we enjoy the product they produce if they run the games laggy and unplayable?
    1e3sni150tar.jpg
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    Hi Captains,

    Our Engineers continue to investigate, and we very much appreciate the information given thus far! Most of all the nettests and tracert results posted in here show optimal performance, but some of you seem to be experiencing something.

    If you are continuing to experience latency problems and would like to provide more information that can aid us in tracking this down, please reply to this thread with the following items as you experience the lag in-game:

    • Type the following commands in the chat bar:
      • /netgraph 1
      • /nettiminggraph 1
        • Pass along a screenshot of the above using the following command in the chat bar: /screenshot_ui_jpg
    • The name of specific character that experienced the latency during the time the screenshot above was taken (no need to post an @handle, just character name)
    • The ship class that the named character was flying during the time the screenshot above was taken (or mention if this was on ground and not space, or both)
    • The time the screenshot above was taken (please be as accurate as possible)
    • The Map name and objective step you were on when the latency occurred and when the screenshot was taken

    You can then type /netgraph 0 and /nettiminggraph 0 to turn off the above graphs.

    If you'd like to help but you don't feel comfortable making a reply to this thread, please send me a forum PM.

    A few posts indicate that this is happening to "all characters on all maps", but the above data is very important.

    Cheers (and thanks!),

    Brandon =/\=
  • hyplhypl Member Posts: 3,719 Arc User
    edited May 2013
    http://img707.imageshack.us/img707/3317/2013051900002.jpg

    Character: Onalia
    Ship Class: Fleet Patrol Escort
    Time: 6:06pm CST

    This was taken while in Sector Space, Eta Eridani. But I have noticed that almost every ship around me has been stuttering in movement. I'll try to take another when I'm on a system map.

    EDIT:

    http://img43.imageshack.us/img43/6680/2013051900003.jpg

    Character: Onalia
    Ship Class: Fleet Patrol Escort
    Time 6:27pm CST

    Taken after completing Skirmish. The mission was lag-free, but after completing it and returning to sector space, it became very noticeable with stuttering and UI lag.
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    edited May 2013
    http://imageshack.us/photo/my-images/5/screenshot2013051918154.jpg/
    Character (Though all are effected): Lilith
    Ship Class: Mirror Vorcha
    Time: 6:15 Central Time

    Taken in space around Qo'nos, but again its like this everywhere.

    And after getting the screen shot I got DC. :S
    1e3sni150tar.jpg
  • renimaltrenimalt Member Posts: 219 Arc User
    edited May 2013
    Character: Renim
    Ship Class: Odyssey Science Cruiser
    Time: 4:20 - 4:30 PM PST

    Map Name: Solar Wind
    Objective: PvP Arena

    Screencaps:
    http://www.mediafire.com/view/?1m6uywcuc3wcx3k
    http://www.mediafire.com/view/?72dtp6avawmar2e
    http://www.mediafire.com/view/?74y10c5u0me5zav

    #1 and #2 were taken during the same lag spike; #3 was taken slightly later.

    What's notable is that I don't seem to be getting the absolutely huge lag spikes unless people are actually shooting. I've been getting pretty consistent latency problems the past few days. I'm on the west coast of the USA, so I don't think I should have been getting such bad connection problems...
    Resist viewer! See shield/hull resists! Read about it here!
  • edna#7310 edna Member Posts: 21 Arc User
    edited May 2013
    Ill PM the screenshots because I have no idea how to remove people's name ....sol is full... :rolleyes:
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    renimalt wrote: »
    Character: Renim
    Ship Class: Odyssey Science Cruiser
    Time: 4:20 - 4:30 PM PST

    Map Name: Solar Wind
    Objective: PvP Arena

    Screencaps:
    http://www.mediafire.com/view/?1m6uywcuc3wcx3k
    http://www.mediafire.com/view/?72dtp6avawmar2e
    http://www.mediafire.com/view/?74y10c5u0me5zav

    #1 and #2 were taken during the same lag spike; #3 was taken slightly later.

    What's notable is that I don't seem to be getting the absolutely huge lag spikes unless people are actually shooting. I've been getting pretty consistent latency problems the past few days. I'm on the west coast of the USA, so I don't think I should have been getting such bad connection problems...

    Screens are not working :/

    Edit: now they are.

    Cheers,

    Brandon =/\=
  • linyivelinyive Member Posts: 1,086 Arc User
    edited May 2013
    After one of the last patches were applied, I started to suffer from lag as well. Both of my avatars are having an issue. My details: Engineering, Tactical, and Armitage.

    Details:

    (1) When I transition between maps, the game will apply a series of patches. During the patching phase of the transition, the game will spin a red timer beyond three minutes.

    (2) STF and PvPs are also experiencing lag. Since I am able to move around freely, while others seem to hesitate and/or burst in speed, I am not sure if I am or everyone else is experiencing the lag. I will see multiple avatars act weird.
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\windows\System32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [********]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms *********
    2 12 ms 11 ms 10 ms 10.9.53.1
    3 13 ms 14 ms 14 ms P0-3-0-3.BSTNMA-LCR-22.verizon-gni.net [130.81.1
    95.200]
    4 12 ms 12 ms 12 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
    51.220]
    5 47 ms 14 ms 15 ms 0.ge-1-1-0.XL4.BOS4.ALTER.NET [152.63.6.153]
    6 14 ms 14 ms 14 ms 0.ge-9-2-0.GW15.BOS4.ALTER.NET [152.63.24.50]
    7 46 ms 45 ms 45 ms internap-gw.customer.alter.net [152.179.134.214]

    8 20 ms 20 ms 20 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 46 ms 52 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 44 ms 43 ms 42 ms 208.95.185.41

    Trace complete.

    C:\windows\System32>
    Provider: Verizon
  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited May 2013
    As previous people posted the lag issue happens in fire fight and lessons when we were walking down the hall ways in between kills.


    We lost the optional as EVERYBODY was experiencing the lag. We were all on the West coast.

    Century link, Idaho
  • mohrgothkhanmohrgothkhan Member Posts: 8 Arc User
    edited May 2013
    I have been here since Beta... I never have had many lag issues in this game. But within the last 2 days the lag in Combat has been insane... I never have had lag issues... I was going to make a GM ticket about it, but the lag was so bad, the system said "Cannot connect" to send in the ticket....

    In that time, I checked my connection, and restarted... but same lag. I have logged into other games and MMO's, and No lag at ALL.... So it is not my ISP. Is neverwinter hogging all the server farms bandwidth? What is up cryptic..??? Several days before a major game update, and the game is lagged to a standstill in combat?

    As I said before, I wanted to report this in a GM ticket, but I could not.... the system "could not connect"...


    I hope that on the 21st, the game does not choke.
  • marco23hmarco23h Member Posts: 27 Arc User
    edited May 2013
    http://i.imgur.com/Gv0drPf.jpg

    Character: Jif@marco23h
    Ship Class: Andorian Khyzon
    Time 20.05.2013 2:56am GMT+1

    Staying at Sol System #2

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    1 * * * Zeit?berschreitung der Anforderung.
    2 74 ms 74 ms 78 ms 82.113.122.198
    3 65 ms 78 ms 68 ms IARMUN1-Gi0-2-199.net.de.o2.com [82.113.122.2]
    4 73 ms 108 ms 69 ms xmwc-mnch-de01-gigaet-5-1-510.nw.mediaways.net [195.71.164.209]
    5 83 ms 99 ms 78 ms 176.52.253.173
    6 125 ms 108 ms 179 ms 213.140.49.154
    7 123 ms 98 ms 109 ms te0-2-0-5.ccr21.lon01.atlas.cogentco.com [130.117.14.205]
    8 104 ms 98 ms 99 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54.74.50]
    9 113 ms 118 ms 119 ms te0-2-0-5.ccr21.lpl01.atlas.cogentco.com [154.54.37.173]
    10 174 ms 169 ms 168 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.189]
    11 172 ms 168 ms 159 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 184 ms 179 ms 179 ms 38.111.40.114
    13 175 ms 188 ms 218 ms 208.95.185.41

    Ablaufverfolgung beendet.

    C:\Users\User>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    ?ber maximal 30 Hops:

    1 * * * Zeit?berschreitung der Anforderung.
    2 144 ms 88 ms 88 ms 82.113.122.198
    3 78 ms 79 ms 89 ms IARMUN1-Gi0-2-199.net.de.o2.com [82.113.122.2]
    4 94 ms 91 ms 86 ms xmwc-mnch-de01-gigaet-5-1-510.nw.mediaways.net [195.71.164.209]
    5 100 ms 99 ms 99 ms Xe0-1-0-0-grtfraix5.red.telefonica-wholesale.net [84.16.9.101]
    6 123 ms 99 ms 129 ms 213.140.49.154
    7 100 ms 109 ms 109 ms te0-2-0-5.ccr21.lon01.atlas.cogentco.com [130.117.14.205]
    8 105 ms 109 ms 98 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54.74.50]
    9 102 ms 109 ms 99 ms te0-2-0-5.ccr21.lpl01.atlas.cogentco.com [154.54.37.173]
    10 175 ms 179 ms 178 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.189]
    11 172 ms 179 ms 169 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 173 ms 169 ms 178 ms 38.111.40.114
    13 183 ms 188 ms 179 ms 208.95.185.41

    Ablaufverfolgung beendet.

    C:\Users\User>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    ?ber maximal 30 Hops:

    1 * * * Zeit?berschreitung der Anforderung.
    2 67 ms 69 ms 69 ms 82.113.122.198
    3 74 ms 69 ms 78 ms IARMUN1-Gi0-2-199.net.de.o2.com [82.113.122.2]
    4 166 ms 86 ms 110 ms xmwc-mnch-de01-gigaet-5-1-510.nw.mediaways.net [195.71.164.209]
    5 475 ms 96 ms 79 ms 176.52.253.173
    6 124 ms 108 ms 99 ms 213.140.49.154
    7 115 ms 113 ms 98 ms te0-2-0-5.ccr21.lon01.atlas.cogentco.com [130.117.14.205]
    8 100 ms 99 ms 98 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54.74.50]
    9 162 ms 140 ms 108 ms te0-2-0-5.ccr21.lpl01.atlas.cogentco.com [154.54.37.173]
    10 211 ms 210 ms 219 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.189]
    11 182 ms 168 ms 169 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 182 ms 179 ms 179 ms 38.111.40.114
    13 173 ms 178 ms 169 ms 208.95.185.41

    -

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: XX.XX.XX.XX
    Ping: 166.7 msec
    Port: 80: 260 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 104 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 205 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 270 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 200 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 79 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 77 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 278 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 222 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 70 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 280 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 106 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 141 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
    Jif [tactician]
    =/\= Fleet Marshal - Lag Industries - PvP/PvE gameplay

    Where caution is thrown to the wind, torpedos are thrown at Klingons and the
    finger is thrown to anyone trying to put holes in our ships! -Lag Industries-
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    edited May 2013
    Another one from me. Same toon in sector space outside Qo'nos 7:53pm CST
    http://img341.imageshack.us/img341/8867/screenshot2013051919535.jpg
    1e3sni150tar.jpg
  • burstdragon323burstdragon323 Member Posts: 853 Arc User
    edited May 2013
    Character Name: Zolaria
    Ship: Multi Mission Recon Explorer

    Starting Foundry Mission:
    http://imageshack.us/a/img28/6041/screenshot2013051918284.jpg

    Combat in Foundry Mission:
    http://imageshack.us/a/img827/3300/screenshot2013051918315.jpg

    Beaming into ESD:
    http://imageshack.us/a/img153/4784/screenshot2013051918275.jpg

    Cruising in ESD Space:
    http://imageshack.us/a/img705/9163/screenshot2013051918270.jpg

    as you can see, it seems to be mainly from combat, and non-social maps.
    I am also in the SouthWest, and I hope this gets resolved before LoR launch, or the servers may just melt from all the latency.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited May 2013
    Character: Madame Curie@NandoPC
    Time: from 2.01 to 2.49AM (GMT+1)
    Zone: ESD and PvP maps
    Country: Italy

    http://imgur.com/a/l2aoJ

    Do something :(
  • hyplhypl Member Posts: 3,719 Arc User
    edited May 2013
    Holy hell, and I thought my lag was bad... :(
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    edited May 2013
    Hmm interesting.. At around 2:30/3am CST there was pretty much no lag at all. Where about 5 hours before I could barely play the game. Maby server load then?

    Same toon again just outside Drozana Station. Also tested in a few fleet missions and still no bad lag.
    http://img46.imageshack.us/img46/5213/screenshot2013052002131.jpg
    1e3sni150tar.jpg
  • marco23hmarco23h Member Posts: 27 Arc User
    edited May 2013
    You have lags? No, you dont! THIS IS A LAG !!!!!

    http://i.imgur.com/TqLtBtH.jpg

    http://i.imgur.com/HFbinW1.jpg

    Ist doch zum kotzen!

    I want my money back!

    Character: Jif@marco23h
    Ship Class: Andorian Charal
    Time 20.05.2013 01:09pm GMT+1

    Briar Patch
    Jif [tactician]
    =/\= Fleet Marshal - Lag Industries - PvP/PvE gameplay

    Where caution is thrown to the wind, torpedos are thrown at Klingons and the
    finger is thrown to anyone trying to put holes in our ships! -Lag Industries-
  • pandaplayingpandaplaying Member Posts: 0 Arc User
    edited May 2013
    This isn't just about latency :( Please fix this
  • pandaplayingpandaplaying Member Posts: 0 Arc User
    edited May 2013
    Yeah and Im at full speed and ship aint moving...

    Ingame ping jumps from 200ms to 1800ms O_O
  • hyplhypl Member Posts: 3,719 Arc User
    edited May 2013
    marco23h wrote: »
    You have lags? No, you dont! THIS IS A LAG !!!!!

    http://i.imgur.com/TqLtBtH.jpg

    http://i.imgur.com/HFbinW1.jpg

    HOLY [expletives]! How are you even...Can you...HOLY JEEBUS! :eek:
  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited May 2013
    I was in two or three PvE instances yesterday, doing Tau Dewa missions and it was very odd. NPC ships moving as if their warp drive was stalling and then they popped the clutch and lurched forward!

    Damned hard to target something like that lol :P

    Speedtest.net and pings to known services proved it wasn't a local issue.

    How are you guys getting the bandwidth displays at the top of the screen? If it happens again tonight I'd like to record it.
    server_hamster6.png
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    I'm continuing to pass along your reports, so thanks for posting them!
    marco23h wrote: »
    You have lags? No, you dont! THIS IS A LAG !!!!!

    http://i.imgur.com/TqLtBtH.jpg

    http://i.imgur.com/HFbinW1.jpg

    Ist doch zum kotzen!

    I want my money back!

    Character: Jif@marco23h
    Ship Class: Andorian Charal
    Time 20.05.2013 01:09pm GMT+1

    Briar Patch

    This is most likely a graphics setting, not network latency, seeing as that you are in combat with lots of FX going on around you -- please check your settings to ensure your card can handle the current values you have them set to :)

    Cheers,

    Brandon =/\=
  • marco23hmarco23h Member Posts: 27 Arc User
    edited May 2013
    well, nice forum!
    Jif [tactician]
    =/\= Fleet Marshal - Lag Industries - PvP/PvE gameplay

    Where caution is thrown to the wind, torpedos are thrown at Klingons and the
    finger is thrown to anyone trying to put holes in our ships! -Lag Industries-
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited May 2013
    Ya ain't seen nuthin' yet, tomorrow will be epic for forum rage.
    :cool:
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • crazymluxcrazymlux Member Posts: 0 Arc User
    edited May 2013
    Please fix this, the game has become nearly unplayable (constant "Server not responding" and many DCs).
    It is NOT an issue with my local internet provider as can can play other MMOs without any problems.
  • nealuknealuk Member Posts: 0 Arc User
    edited May 2013
    Wait until tomorrow. Oh there will be lag :)

    To be fair it's due to the servers being used for the different games. PW know about it but want you to think it's a new issue.
    full
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited May 2013
    Ok, today i've a situation like marco23h. C'mon bran, it's not a graphic problem or our provider/connection fault, all my fleetmates have this problem. PW/Cryptic engineers need to understand that the problem is in their server! :(
  • marco23hmarco23h Member Posts: 27 Arc User
    edited May 2013
    http://i.imgur.com/lY1TqS4.jpg

    Lowest graphic settings
    Half resolution settings

    Here you are. What are you saying now... ?
    I'm continuing to pass along your reports, so thanks for posting them!



    This is most likely a graphics setting, not network latency, seeing as that you are in combat with lots of FX going on around you -- please check your settings to ensure your card can handle the current values you have them set to :)

    Cheers,

    Brandon =/\=
    Jif [tactician]
    =/\= Fleet Marshal - Lag Industries - PvP/PvE gameplay

    Where caution is thrown to the wind, torpedos are thrown at Klingons and the
    finger is thrown to anyone trying to put holes in our ships! -Lag Industries-
  • hyplhypl Member Posts: 3,719 Arc User
    edited May 2013
    Man, tomorrow is going to be so hilarious...

    For the most part, I haven't had much issues this morning. Still getting the occasional stuttering, but no more rubber banding or server timeouts. I've also tweaked my graphics settings to see if that was a possible cause, but the result is the same regardless.
This discussion has been closed.