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In-game Silencing System
blznfun
Member Posts: 241 Arc User
Apparently you can be silenced by anyone (or several people working cooperatively) in STO. I was sitting at the exchange minding my own business when I went to respond to a private PM. My PM didn't go through and I thought the person who PM'd me logged off. When I checked my friends list it showed them online. That's when I checked the system messages and low and behold I was silenced for 24 hours.
I immediately contacted a GM through the behavioral button. Today I got a response saying its an automated system and that I have to wait for it to expire before I can chat again...
REALLY??? Just because someone or a group of people (you know who you are since ironically I was silenced right after the harasser was standing behind me doing the running man...) want to grief someone else (God forbid), I can't chat now and Cryptic refuses to do anything about it! I mean they have logs. They can see that I am being legit and truthful. Harassment should not be tolerated by the community, STO and lastly Cryptic/PW.
They have removed these in the past for me and several others after the response "We have reviewed the circumstances surrounding your chat ban and can find no reason for it. We have opted to remove it early." (Or something similar)
If this is the way Cryptic is going to treat their customers for abiding by the "Terms of service" and not punish those who are violating for those who all following it, God help us...
I am very frustrated about this and wonder what the "Terms of Service" are even for at this point. If they aren't going to uphold them, do we really need them?
I immediately contacted a GM through the behavioral button. Today I got a response saying its an automated system and that I have to wait for it to expire before I can chat again...
REALLY??? Just because someone or a group of people (you know who you are since ironically I was silenced right after the harasser was standing behind me doing the running man...) want to grief someone else (God forbid), I can't chat now and Cryptic refuses to do anything about it! I mean they have logs. They can see that I am being legit and truthful. Harassment should not be tolerated by the community, STO and lastly Cryptic/PW.
They have removed these in the past for me and several others after the response "We have reviewed the circumstances surrounding your chat ban and can find no reason for it. We have opted to remove it early." (Or something similar)
If this is the way Cryptic is going to treat their customers for abiding by the "Terms of service" and not punish those who are violating for those who all following it, God help us...
I am very frustrated about this and wonder what the "Terms of Service" are even for at this point. If they aren't going to uphold them, do we really need them?
Joined: Oct/2008
Original Handle: the_orig_jean_luc_picard
Original Handle: the_orig_jean_luc_picard
Post edited by blznfun on
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I think simply "Ignore" without the chat ban system is fine. Someone doesn't want to see what your typing fine, report GM, fine... But the GM should be putting the chat ban on, not the system through automation.
And if someone comes with a legit reason why they should not be chat banned under the current system, I think it should be investigated thoroughly.
Lets put an end to the chat griefing Cryptic!
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Original Handle: the_orig_jean_luc_picard
=/\= 106th Fleet =/\=
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Original Handle: the_orig_jean_luc_picard
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Original Handle: the_orig_jean_luc_picard
THAT would be a grievous abuse of this feature.
Imagine a Lifer who pays every month to get new ships, features and other things.
Someone sees this player in 900 day bling and gets his friends to mas silence the lifer.
THe lifer fiels their complaint, gets told that there's nothing that can be done.
Ban lifts, Lifer goes about his business.
Griefer does it again.
And again and again until the lifer gets banned.
What happens?
An investigation? Probably not. The lifer is now out $300 and whatever else he/she has sunk into the game, all because of a ****ing troll abusing the system.
On top of that, there should be a means to see WHO is doing the reporting? Not to the person that they reported of course, but to Cryptic. I mean, if it is people doing it on purpose as well, then in turn, it would only be wise if people seem to be constantly reporting everyone for no reason just to get them silenced.
I'm surprised this kind of problem hasn't happened sooner.
Hear Hear!
Remember, you too can work within the system. You have friends and the knowledge that Cryptic will never do anything about it.
Have fun!
Original Join Date: January 30th, 2010
My assumption is they do in fact log who has reported who in their system. The question though is how high up the ranks of Cryptic do you have to be in order to see those logs. I would not be suprised if a GM is unable to access those and needs a full blown dev to look at it.
No, I did not speak or type in zone AT ALL... This person likes to come up to me a do the running man. Its a classic case of harasment/stalking. Seems he "seeks" me out just to see what I will do. Up to last, I just joined in and did the running man with him. Seems he didn't like it too well and had him and his buddies silence me... Now of course, I could be completely wrong about my accusation, but its just so ironic that I received a PM shortly after the "running man" show and couldn't respond to it. The time read that I was silenced just shy of a few minutes of 24 hours. It doesn't take a village idiot to put 2 and 2 together and realize it makes 4 since I have an ongoing harassment/stalking issue with this person...
This is not my style. I have never and will never abuse the system in place...
See above comment...;)
As to another comment I didn't get quoted: I agree that an "Ignore" function is simple enough. They just need to remove the feature from "Ignore" which is when so many people ignore you in a short about of time it auto silences you... I am not sure of how many need to do it or in what time frame the ignores need to come it though...
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Original Handle: the_orig_jean_luc_picard
Your choice, but the system, as it stands, is NEVER going to change.
NEVER.
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Original Handle: the_orig_jean_luc_picard
^Agreed. Fight fire with Explosives and be done with it. If they silence you, get them fully banned. If Cryptic decides to actually CARE about the issue they might do something when enough folks are banned.
Days later I received a response, where they completely disregarding the abuse, didn't bother to read the email and blamed me for policy spam abuse.
A+ Customer Support
Quite frankly, they just don't care. All that matters to them is the money, every penny they can find in a gutter and if implementing a cheap system that is easily abused means they don't have to hire more support staff, then so much the better.
I mean who cares how many customers you get to quit the game for sheer lack of incompetence... you already have their money right? It isn't like they are going to pay more in the future or anything, loyal customers are a myth. We'll just get the next sucker that comes along.
| Join Date: January 2009 | Computer | Fleet: Broken Wings |
Hence why they have such unstable servers now. LOVE companies like this one... -.-
Better some jerk get away with annoying everyone at ESD (till everyone ignores him) than one innocent person get banned due to juvenile malice.
Report Spam... If enough people (one is not enough) uses this function, the player in question will be silenced for 24 hours.
Granted this function can be abused, but in the long run, I'd rather not be without it... If it wasn't for it, we'd probably have entire instances filled with goldsellers.
Sorry to hear of this abuse, for the OP and everyone else who has had this. Cryptic wonders why people leave, it's them that drive us away, their lack of caring, enforcing their own terms of service and their lack to fulfil what the community needs in terms of content.
Do you actually expect Cryptic to respond...or to even care for that matter? Welcome to my world son! As players we have 2 options: Put up with whatever BS Cryptic deems is in the best interests of the game....or just stop playing. It's that simple.
I've never heard of anyone being permanently banned for having chat bans issued multiple times. Considering how many times I've seen a friend of mine get chat banned, For random things mind you, I doubt this is a true statement.
Also I STRONGLY suggest you do not grief back using the report spam tool. Doing so is not exactly a wise idea. Fighting fire with fire never works folks :P
While I agree, and trust me I've been on the chat ban end of things multiple times for no reason, it's annoying, I'd rather have the system in place than without it. Like anazonda said, goldsellers would be running rampant and a GM would literally be sitting in ESD 24/7/365 instead of answering tickets (How they respond is another matter which is not what I'm talking about).
Finally, if you are being harassed by people then file a ticket. Not about the chat ban, but about the harassment AND them using the report spam system to stop you from enjoying the game. If the first one gets an automated response and it happens again, file another one referencing the first ticket ID.
That is the best way to handle it.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
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Yeah because Cryptic, is going to punish 10+ of their customers when they abuse 1 customer with a system they shouldn't have access too.
Do you really think Cryptic is going to do mass punishments on that scale? 10 customers make more money than 1.
Besides this fact, there is no way for a player who has been report spam abused to figure out who was abusing them thus making it even more difficult to deal with.
| Join Date: January 2009 | Computer | Fleet: Broken Wings |
I would imagine it is not easy being a developer when faced with this "Community List of Demands" --> http://www.youtube.com/watch?v=i2KLyBapfTc every day, all day, (offended by bad language dont watch..)
It's sorta closed, ironic they silenced the thread about people being unjustly silenced ^.^
| Join Date: January 2009 | Computer | Fleet: Broken Wings |
On ESd are people who make this for fun so you agree with what they are doing.You can stop reading a chat or add the person to ignore thus removing it from your life...of ocurse is easier to exploit a function invented by someone very "smart" than stop reading the damn chat.
Nope that is just to cause frustration.I mean support is zero (ok in the best case scenario you will get a useless response from support) and the game has more exploits than missions...you cant want more.
It got "sorta closed" because people wouldn't stop taking shots at each other.
When a thread goes off the rails, it gets closed down. It had absolutely nothing to do with silencing the original topic.
Can't speak for the other moderators, but I am all in favor of modifying the existing chat spam controls. Some of the player-suggested modifications I like are:
* Start with a shorter ban time, with the ability to increase it if the user keeps getting reported for spam.
* Make users acknowledge what Cryptic says constitutes actual spamming before they can submit a report.
* Make sure each report gets logged in the ticket system, and that the person being reported gets every ticket number so they have a record of what happened that CS can actually verify.
* Give players a "Get Out Of Ban" instant amnesty option, limited so that true spammers can't use it to dodge the system.
* The ban shouldn't apply to self-policing chat channels like Fleet or Team.
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