nanamango Arc User

Was this a fresh install you just did? Have you tried to manually patch the game? Can you take a screenshot of the client so we can see the version you have? Cheers! b:thanksb:thanksb:thanks

Please post bugs like these here. Cheers! b:thanksb:thanksb:thanks

Post like these are not necessarily handled by Technical Support. You will garner more attention and help if this were to be posted in the general forums or submitted in a ticket to Customer Service Cheers! b:thanksb:thanksb:thanks

Please make sure you are using the most recent version of IE/FireFox/Chrome, and that your Flash player is up to date and enabled. Clear your cache and cookies from your web browser. Reboot your browser and try the Jones Blessing page again. Cheers! b:thanksb:thanksb:thanks

Can you please provide us with a screenshot of what you are looking at? Where does it say you are level 4, and where does it say you are level 100? Have you tried verifying? Cheers! b:thanksb:thanksb:thanks

Please try powering down and restart your computer system and network hardware. Sometimes the break can do wonders for your internet connectivity. Cheers! b:thanksb:thanksb:thanks

Please make sure you are logged into the same server you created your characters on. Sometimes the server list can re-arrange itself, making it so you don't always log on to the same server you usually would. Cheers! b:thanksb:thanksb:thanks

Here are some things that might help you... Add the game folder and/or game file to the exceptions list in your firewall or antivirus software. Example: C:\Perfect World Entertainment\Perfect World International You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long…

Glad to hear that Darthpanda's solution is working for you guys! I should find a goldstar for the bear, shouldn't I? Cheers! b:thanksb:thanksb:thanks

Here are some things that might help you... Add the game folder and/or game file to the exceptions list in your firewall or antivirus software. Example: C:\Perfect World Entertainment\Perfect World Interational You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough…

A screenshot will really help us better understand what you are experiencing. Can you please post one here for us to view? Cheers! b:thanksb:thanksb:thanks

I've been looking around, and it just be the way it is for the one character but not the others. It may fix itself after a maintenance. Until then, we apologize for the inconvenience. Hope it's not too terrible for you! Cheers! b:thanksb:thanksb:thanks

I'm often on the forums but have not yet experience this issue. Please make sure you are using the most recent version of either IE, FireFox or Chrome. Also be sure that you have the most recent Flash Player installed and enabled. Perhaps a screenshot will help? Cheers! b:thanksb:thanksb:thanks

^true story, give it a shot! Go Team! Cheers! b:thanksb:thanksb:thanks

In addition to the help SylenThunder - Sanctuary has provided please also try the following: Add the game folder and/or game file to the exceptions list in your firewall or antivirus software. Example: C:\Perfect World Entertainment\Perfect World International You also might need to temporarily disable your antivirus, MS…

Post like these are not really dealt with by Technical Support. You may garner more attention to this matter if it were posted in the general forums. Cheers! b:thanksb:thanksb:thanks

Alright, don't hate me here for posting this... again.. but really it is a good starting point for figuring out what the cause might be, so here we go. Add the game folder and/or game file to the exceptions list in your firewall or antivirus software. Example: C:\Perfect World Entertainment\Perfect World International You…

Yup, that customization button will fix all your graphical woes! Good job community support! Cheers! b:thanksb:thanksb:thanks

Oh just got worded that this is something that is slated to be fixed. No ETA yet, but look forward to it in the near future! Cheers! b:thanksb:thanksb:thanks

Is this only happening when you try and launch the game? Do other games cause this issue? Make sure you are using the latest version of Direct X and that your video card drivers are fully up to date. Cheers! b:thanksb:thanksb:thanks

Please submit this issue in a ticket to Customer Service. Cheers! b:thanksb:thanksb:thanks

If it has been over a year since you last played, I do suggest downloading the client new again. You can do that here. This new client will bring you up to date with the Genesis expansion. I suggest using the Direct Download version if you are unfamiliar with the Bit Torrent. From there you can auto-patch to most recent,…

^ True story. Unfortunately we can not transfer characters/items from between servers/accounts. Cheers! b:thanksb:thanksb:thanks

Here are some things that might help you... Add the game folder and/or game file to the exceptions list in your firewall or antivirus software. Example: C:\Perfect World Entertainment\Perfect World International You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long…

A gibberish message such as this usually suggest that there is an issue with the computer system's hardware or drivers. Make sure you are using the latest version of Direct X and that your graphics card drivers are fully up to date. If you need more assistance or if the issues still persist after updating your system,…

Player's helping players! I love it! Keep it up! Cheers! b:cuteb:cuteb:cute

Anytime there is a need to check your account for records and other transactions, you will need to contact Customer Service. Issues like these are not necessarily in the realm of Technical Support. Cheers! b:thanksb:thanksb:thanks

It can be difficult to keep track of the advice we offer on the forums and the advice we offer in a ticket. Not everyone post to the forums first and then submits a ticket. Some just submit tickets, others only post to forums. When you submit a ticket, please be sure to clearly tell us what actions you have already taken,…

Account issues are better handled by Customer Service as it is not necessarily a technical problem. Cheers! b:thanksb:thanksb:thanks

Use the same traceroute to connect to the server you usually do from where you are located. If you need more assistance, submit a ticket, and I'll be glad to explain this more. Cheers! b:thanks