dcing since latest patch

Grindata_ - Heavens Tear
Grindata_ - Heavens Tear Posts: 143 Arc User
edited May 2011 in Support Desk
lately ive been getting disconnected every 5-10 mins since last patch.

first thing i tried was verifying files which didnt help, then i tried resetting router still didnt work, and finally i tried reinstalling the game and it still didnt work. my internet browser is firefox, my provider is comcast cable internet.
Post edited by Grindata_ - Heavens Tear on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited May 2011
    It's not the patch, it may not even be your system, and it's not PWI.

    It's a router somewhere in between you and them that causes the problem.

    Use the search feature, there's been loads of threads on this.

    Just recently...
    http://pwi-forum.perfectworld.com/showthread.php?t=1077031
    http://pwi-forum.perfectworld.com/showthread.php?t=1081851
    those two were on the same page you're posting
    http://pwi-forum.perfectworld.com/showthread.php?t=1081441

    the last post in this one is especially helpful
    http://pwi-forum.perfectworld.com/showthread.php?t=1079061

    All of those are less than a week old.

    Also...
    NanaMango wrote: »
    You can also try powering down and restarting your computer system and network hardware. Sometimes the break can do wonders for you internet connection.

    Cheers!
    b:thanksb:thanksb:thanks
    [SIGPIC][/SIGPIC]
  • nanamango
    nanamango Posts: 135 Arc User
    edited May 2011
    Good quote, if I do say so myself!

    Try that solution out, and see if it works for you.

    Cheers!
    b:cuteb:cuteb:cute
  • mrqwertyty
    mrqwertyty Posts: 0 Arc User
    edited May 2011
    I have the same problem, i get DC even after a few seconds... I did all I know and still don't work, I can see that there are others haveing this problem, so my internet connection is not the problem. Everything works fine with my internet, I did not change anything to my computer or game settings. Maybe the new patch is the problem, I really wish that this will be solve as soon as possible.
    I read something about changing / alow server port (29000), but i don't know how can I change / alow this port on my computer, can anyone post a sort tutorial pls ? I have a windows 7.

    There are almost 2 weeks now...pls if someone know how can I solve this issuse, post here a mesage.

    Thank you very much !
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2011
    You can send in a ticket to tech support, and we will ask you for traceroutes for the servers that you play on.

    Please fully describe what you have tried so far and what errors you may have gotten when you send in a ticket! b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Dedz - Raging Tide
    Dedz - Raging Tide Posts: 192 Arc User
    edited May 2011
    To the OP: I have the same problem. The weird thing is, I also have Comcast as my ISP. I don't think the problem was from the latest patch because I could play consistently in my friend's house. Maybe comcast just sucks. omg,there i said it shutup.gif
    [SIGPIC][/SIGPIC]

    You will never catch me. But if you do, someone else will take my place. b:chuckle
  • Grindata_ - Heavens Tear
    Grindata_ - Heavens Tear Posts: 143 Arc User
    edited May 2011
    apparently on my other account however things r fine and i dont get dced but on this 1 i do and ive changed my password. so i dont know whats wrong with it.
  • Paimage - Harshlands
    Paimage - Harshlands Posts: 1,017 Arc User
    edited May 2011
    having a similar problem, except I cant log in for around 5 mins or so after I dced
  • nanamango
    nanamango Posts: 135 Arc User
    edited May 2011
    If you have tried my previous solution (scroll up for the quote) and still keep getting DCed, then please submit a traceroute from your computer to our servers in a ticket to Tech Support.

    Cheers!
    b:victoryb:victoryb:victoryb:victory
  • Grindata_ - Heavens Tear
    Grindata_ - Heavens Tear Posts: 143 Arc User
    edited May 2011
    just did a tracert and 13-30 all timed out on me.
  • mrqwertyty
    mrqwertyty Posts: 0 Arc User
    edited May 2011
    mine goes time out at 8...i wonder from which corner of the world are the others that have this problem. I am from Est Europe. can you also post this information? to see if we use the same tracerout or not.

    good luck!
  • Grindata_ - Heavens Tear
    Grindata_ - Heavens Tear Posts: 143 Arc User
    edited May 2011
    i am from the us so i dont know how tracert works i just sent it all in a ticket.
  • nanamango
    nanamango Posts: 135 Arc User
    edited May 2011
    NanaMango wrote: »
    If you have tried my previous solution (scroll up for the quote) and still keep getting DCed, then please submit a traceroute from your computer to our servers in a ticket to Tech Support.

    Cheers!
    b:victoryb:victoryb:victoryb:victory

    Use the same traceroute to connect to the server you usually do from where you are located. If you need more assistance, submit a ticket, and I'll be glad to explain this more.

    Cheers!
    b:thanks
  • HeaIy - Raging Tide
    HeaIy - Raging Tide Posts: 9 Arc User
    edited May 2011
    Well, I submitted a ticket and I got a reply which was basically a copy/paste of the advice I got on forums too.
    I restarted the computer a million times, unplugged the network cable, added PWI as exception in the antivirus, I even played without any kind of antivirus/firewall for an hour, I verified the game, I reinstalled the game without antivirus, I set all graphic settings to minimum and I am still disconnecting (sometimes once at 15 min, sometimes 10 seconds after I log back on).

    These are the last hops of my tracert when the game works and doesn't dc (even if it times out at node 11, it's not disconnecting me):
    7 1 ms 1 ms 1 ms 209.130.173.109
    8 137 ms 141 ms 135 ms po2-40G.ar4.NYC1.gblx.net [67.16.132.174]
    9 211 ms 205 ms 204 ms 67.17.192.54
    10 114 ms 114 ms 115 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73 ]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * *

    When I dc, the tracert stops at node 8. I remember there was someone else talking about dcs and he had problems passing the exact same hop (67.16.132.174) which is located in USA:

    IP Address 67.16.132.174
    Host po2-40G.ar4.NYC1.gblx.net
    Location US US, United States
    City -, - -
    Organization Global Crossing
    ISP Global Crossing

    Also, after DCing if I try to log on another server it shows Harshlands, Raging Tide and Dreamweaver down on the list and the others are ok, I can log there just fine.

    So seriously, I doubt these disconnections have anything to do with my computer or my network :)

    Hope you fix this soon, it's been almost 3 weeks now.
  • Deant - Raging Tide
    Deant - Raging Tide Posts: 143 Arc User
    edited May 2011
    pwe can't fix problems which aren`t in their own networks, 67.17.192.54 is a company between us and PWE eastcoast servers. Its probably misconfigured or messed up router. My scan shows that it si probably a CISCO router.

    Device type: broadband router|router|switch|VoIP adapter|WAP
    Running (JUST GUESSING) : Cisco IOS 12.X|11.X (95%), Cisco embedded (95%), Cisco CatOS (95%)
    the only real solution is to reroute your trafic around it. there are couple solutions to that and i`ll be happy to tell u how. just pm me here or ingame
  • HeaIy - Raging Tide
    HeaIy - Raging Tide Posts: 9 Arc User
    edited May 2011
    Deant - Raging Tide wrote: »
    pwe can't fix problems which aren`t in their own networks, 67.17.192.54 is a company between us and PWE eastcoast servers. Its probably misconfigured or messed up router. My scan shows that it si probably a CISCO router.

    Device type: broadband router|router|switch|VoIP adapter|WAP
    Running (JUST GUESSING) : Cisco IOS 12.X|11.X (95%), Cisco embedded (95%), Cisco CatOS (95%)
    the only real solution is to reroute your trafic around it. there are couple solutions to that and i`ll be happy to tell u how. just pm me here or ingame

    Thanks deant, I mailed you in game. It's true that you can't blame PWE for some intermediate defect, but it's also true that the advice they gave about restarting the computer when it was obvious that the problem was in between was useless too. First step to start a cure is having the correct diagnostic. Anyway, I have no idea what's that CISCO thing you wrote there, I'll just wait for your reply :)
  • nanamango
    nanamango Posts: 135 Arc User
    edited May 2011
    It can be difficult to keep track of the advice we offer on the forums and the advice we offer in a ticket. Not everyone post to the forums first and then submits a ticket. Some just submit tickets, others only post to forums.

    When you submit a ticket, please be sure to clearly tell us what actions you have already taken, otherwise (to ensure we cover our bases) we will start with the simpler solutions. Clearly stating the steps you have already taken, will expedite our ability to assist you.

    Please post your full traceroute (be sure you do the traceroute when you experience the lag/dc) and let us know the following:

    How are you connected to the internet?

    Where are you connecting from? Home? University? Work?

    Cheers!
    b:thanksb:thanksb:thanks
  • Deant - Raging Tide
    Deant - Raging Tide Posts: 143 Arc User
    edited May 2011
    NANA I posted in forums and I posted a ticket. then I found a solution myself. if u were willing to help u had to read carefully what we were posting here and u would understand the problem. this what u have there is called Bureaucracy, and i`m not wasting my mental health to fight with Bureaucracy.

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