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Neverwinter Scheduled Maintenance - 6/4 7AM PDT (Pacific) [Completed!]

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  • zoiks100zoiks100 Member Posts: 355 Arc User
    edited June 2015
    The point I'm getting at is that they'll give maintenance estimates based on what they're having to do and most times, it exceeds the actual amount of time it takes to do such tasks--presuming everything goes without a hitch. However, things do happen, and sometimes they happen with more frequency than others. If you say "just grossly overestimate the maintenance estimate and then everyone will be happy!", you'll also get those that say "wow, THAT long for an estimate, how idiotic!!"

    People will always complain about delays, there's no solution to that.

    But that's not the real issue here, the issue here is that delays and pushbacks are becoming commonplace. It's looking pretty obvious that there's some sort of new problem with Cryptic's patching, the hardware the server host is running, or the communications between the two. Nearly every recent maintenance has suffered pushbacks or delays, and then often still had server issues for at least a short period of time once the servers were up. While Cryptic's server patch/maintenance track record is hardly stellar, this wasn't how it always used to be, the fact that there's no communication makes it all the more frustrating for players. For all we know this is just the way it's going to be from now on.

    Don't get me wrong, I'm not talking about communication along the lines of "Working on hardware issues, servers will be back soon." Because while that's something, and would help in the short-term, if it's used 3 out of every 4 maintenances then players will quickly translate it to actually mean, "We realize our hardware sucks, but we're too cheap to replace it. Screw you, give us more money." The communication I'm talking about is addressing the fact that issues exist and committing to fixing them with a reasonable timeframe in which to expect those fixes.

    That, or you know, don't communicate anything but implement a fix for whatever the problem is and get back to having infrequent maintenance day issues rather than routine ones. The complaining still wouldn't stop, but it would greatly lessen, as would the frustration.
    Don't Panic.
    airplane-2-o.gif
    Okay, Panic.
  • discoricediscorice Member Posts: 371 Arc User
    edited June 2015
    Honestly I don't mind spending quality time here with my favorite mod. They can take their time and hopefully get everything out bug-free. I have aaaaaallllll day.
    Fear Of A Disco Planet
  • gphxgphxgphxgphx Member Posts: 184 Arc User
    edited June 2015
    It was extended because it's not finished. Duh.
  • drkbodhidrkbodhi Member, NW M9 Playtest Posts: 2,378 Arc User
    edited June 2015
    5 hours is a long time for maintenance
    ez0sf4K.png
    Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
    Leadership Council of Civil Anarchy
    SYNERGY Alliance
  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    edited June 2015
    Two hours isn't an uncommon estimate across ALL PWE games, though. As I've come to understand the process over my time moderating PWE forums, one department handles ALL patch deployments for PWE's entire stable of games. That being said, how do we know those discussions aren't being held? We can only speculate. However, they choose to hold fast to their original estimates.

    We don't know. but.. see. Is it not a problem for you that we don't know whether they even consider their consistent inability to meet the expectations that they themselves are setting is an issue? It is for me. I get it takes time, sometimes a lot of time, to fix things and one of the hardest things to fix in any company are workflow and work process flaws. But, at least having them come out and acknowledge that they're <font color="orange">HAMSTER</font> up their deployments too much and they're working to find ways to ensure they meet the expectations they're setting. Maybe a patch should be 4 hours instead of 2? OK - whatever, just be honest and meet the expectation. Don't tell me it's 5 hours and take 1, because that's not meeting expectations. It's clearly sandbagging, especially if it happens 3 out of 5 times.

    The problem here is that we're not being treated as customer. Sure, there's a lot of 14 year olds here... ok, I get that. But there's also 40-year-olds with decades of experience working in IT-related fields like me who understand the difficulties and appreciate being treated like adults.
  • maicakatmaicakat Member Posts: 106 Arc User
    edited June 2015
    You know what I'm sick of...waiting.... I wanna play! Also...lay off, it is getting old. Eleven minutes to go and counting down...
  • discoricediscorice Member Posts: 371 Arc User
    edited June 2015
    This feels a lot like playing jump rope. I'm not sure why.
    Fear Of A Disco Planet
  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    edited June 2015
    maicakat wrote: »
    You know what I'm sick of...waiting.... I wanna play! Also...lay off, it is getting old. Eleven minutes to go and counting down...

    Go play on preview if you're that antsy :)

    Me, I had a <font color="orange">HAMSTER</font> ton of work to do, and as much as I've moaned and groaned on the forum all day -- I actually got a lot of work done, had 3 phone meetings that I was actually concentrating on (har har) and the result being I freed up my afternoon to play Neverwinter. So........ all my rants today notwithstanding, it's actually worked out ok for me today. heh
  • ph33rm3ph33rm3 Member Posts: 549 Arc User
    edited June 2015
    Some people love being hated. I know. I am one.
  • undulationsundulations Member Posts: 40 Arc User
    edited June 2015
    I'm a relatively new return player. I remember back in 2013, it was just assumed by most players that the actual down time would be 1-2 hours longer than the posted estimate. So as kvet says, it's pretty obvious there's a persistent problem (either poor quality hires or poor quality hardware) that PW is unwilling to fix.

    I only recently joined the ranks of the paying customers, and am just shocked at how expensive most items are. On other games, people don't usually pay more than $100 for the base game and DLC, and I've heard of people spending over a grand on this game. So can someone with intimate knowledge of this industry speak to the profit margins the development companies are seeing? I'd like to know if they're making a ton of money and are just cheaping out on development costs, or if even with the expensive price of most things in the zen market, they still aren't making enough to actually provide good customer services.
  • deeperstingray6deeperstingray6 Member Posts: 12 Arc User
    edited June 2015
    We will be performing shard maintenance on June 4th from 7-11:30 AM Pacific (14:00-17:30 UTC). Please check the forums.

    I took this from the launcher apparently the downtime got pushed back because before it said 7-12 now it says 7-11:30
  • maicakatmaicakat Member Posts: 106 Arc User
    edited June 2015
    kvet wrote: »
    Go play on preview if you're that antsy :)

    Me, I had a <font color="orange">HAMSTER</font> ton of work to do, and as much as I've moaned and groaned on the forum all day -- I actually got a lot of work done, had 3 phone meetings that I was actually concentrating on (har har) and the result being I freed up my afternoon to play Neverwinter. So........ all my rants today notwithstanding, it's actually worked out ok for me today. heh

    LOL I got home from work 2.5 hrs ago and have been patiently waiting to play myself. ;)
  • drkbodhidrkbodhi Member, NW M9 Playtest Posts: 2,378 Arc User
    edited June 2015
    magenubbie wrote: »
    They obviously didn't take into account the spawn of imps they had to battle. Or the pit fiend they brought along for the ride.

    LMAO... server response issue while performing maintenance.
    ez0sf4K.png
    Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
    Leadership Council of Civil Anarchy
    SYNERGY Alliance
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited June 2015
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  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    edited June 2015
    I'm a relatively new return player. I remember back in 2013, it was just assumed by most players that the actual down time would be 1-2 hours longer than the posted estimate. So as kvet says, it's pretty obvious there's a persistent problem (either poor quality hires or poor quality hardware) that PW is unwilling to fix.

    I only recently joined the ranks of the paying customers, and am just shocked at how expensive most items are. On other games, people don't usually pay more than $100 for the base game and DLC, and I've heard of people spending over a grand on this game. So can someone with intimate knowledge of this industry speak to the profit margins the development companies are seeing? I'd like to know if they're making a ton of money and are just cheaping out on development costs, or if even with the expensive price of most things in the zen market, they still aren't making enough to actually provide good customer services.



    Some guys in Grievance did a complete calculation on what it would take to buy your way from a new character to fully BiS under mod6 assuming 500 AD/Zen. The result was somewhere around $10,000.
  • dragonogredragonogre Member Posts: 70 Arc User
    edited June 2015
    If I did this when working for an ISP I would have been canned after the first 2 times this happened it shows failure to plan ahead on their part in rolling out any changes. Granted this is game is freemium but they should be testing this out and fixing the main issues prior to a bug fix on the main servers for the public. Some may say they are doing so but if they were the consistent issues with rolling fixes out wouldn't be akin to an etch a sketch pad being used to draw by a person with the shakes.
    Elemental Evil is the best module ever it fixed all the bugs!
  • gphxgphxgphxgphx Member Posts: 184 Arc User
    edited June 2015


    Neverwinter will have its scheduled maintenance tomorrow 6/4 at 7AM for roughly 2 hours.

    Patch notes can be viewed here:
    http://bit.ly/1Fv6BDX


    Update 1: Maintenance extended until 10:00am PDT (1:00pm EDT / 19:00 CEST).
    Update 2: Maintenance extended until 11:00am PDT (2:00pm EDT / 20:00 CEST).
    Update 3: Maintenance extended until 12:00am PDT (3:00pm EDT / 21:00 CEST).
    Update 4: Almost done. Estimated time is until 12:30pm PDT

    Took me all morning to notice strumslinger is posting timely updates under the OP. I wonder how many people fuming didn't notice it either. Thanks for the updates.
  • malifasmalifas Member Posts: 27 Arc User
    edited June 2015
    they couldn't fix the 12:00am to pm so they changed the time to 11:30 am
  • mrsmcsmithymrsmcsmithy Member Posts: 43
    edited June 2015
    ellellelle wrote: »
    Ha!

    I wonder will the event be extended though?

    Hopefully not , battle for the bridge is one of the most mind numbing cta there is , only slightly above pit fight , the only positive is that it is really fast to run.
  • gphxgphxgphxgphx Member Posts: 184 Arc User
    edited June 2015
    kvet wrote: »
    Some guys in Grievance did a complete calculation on what it would take to buy your way from a new character to fully BiS under mod6 assuming 500 AD/Zen. The result was somewhere around $10,000.

    So don't buy your way to BIS.
  • ellellelleellellelle Member Posts: 45 Arc User
    edited June 2015
    I really thought when they said 30 minutes to go that they were confident to finish this time..

    That's a lot of imps in the system.
  • peregr1nusperegr1nus Member Posts: 160 Arc User
    edited June 2015
    kvet wrote: »
    Some guys in Grievance did a complete calculation on what it would take to buy your way from a new character to fully BiS under mod6 assuming 500 AD/Zen. The result was somewhere around $10,000.

    Including things like campaign completions and SW pack for erynies etc...?
  • deceondarkbladedeceondarkblade Member Posts: 26 Arc User
    edited June 2015
    So you could have something to post about in forums...
  • ryuk2323ryuk2323 Member, NW M9 Playtest Posts: 27 Arc User
    edited June 2015
    really some ppl dont cares for that when you cant make a game to work so do you asking for ppl to lose there heads and i can understad then after 5 hours waitting time
  • drasekrivendrasekriven Member Posts: 21 Arc User
    edited June 2015
    ellellelle wrote: »
    I really thought when they said 30 minutes to go that they were confident to finish this time..

    That's a lot of imps in the system.

    Hey if you think you can kill or capture imps and release them back into the wild better than they can then i suggest you become an impcatcher.
  • demonmongerdemonmonger Member, NW M9 Playtest Posts: 3,350 Arc User
    edited June 2015
    Servers up
    [SIGPIC][/SIGPIC]
    I hate paying taxes! Why must I pay thousands of dollars in taxes when everything I buy is taxed anyways!
  • ryuk2323ryuk2323 Member, NW M9 Playtest Posts: 27 Arc User
    edited June 2015
    the game is online
  • soulreaper6666soulreaper6666 Member Posts: 43 Arc User
    edited June 2015
    Servers Up
This discussion has been closed.