Stuck at Neverwinter Sign after the patch (CAN'T LOGIN)

gigthulhu · April 2015

Hi, same problem, the game's not loading, and then it crashes. It gets to Cryptic, then the Neverwinter and assorted logos, then it hangs/not responding for awhile and then it crashes. Error message is:

Fatal Error: Direct3D driver returned error code (D3DERR_DEVICEREMOVED) while Locking sprite index buffer.

rammur · April 2015

I just came back for this xpac and already im on the verge of re deleting the game come on cryptic get it together already.Lol love the games problably always will but past few patches have been poorly implemented.

dianafarhan · April 2015

This is what i'm getting during loading
Problem signature:
Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 55259757
Fault Module Name: nvwgf2um.dll
Fault Module Version: 9.18.13.4144
Fault Module Timestamp: 54d15f54
Exception Code: c0000005
Exception Offset: 00206f56
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

myowmyow · April 2015

Gateway is working again, for me at least.

dianafarhan · April 2015

Problem signature:
Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 55259757
Fault Module Name: nvwgf2um.dll
Fault Module Version: 9.18.13.4144
Fault Module Timestamp: 54d15f54
Exception Code: c0000005
Exception Offset: 00206f56
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

walk2k · April 2015

geministrike wrote: »

Hello everbody,

After the patch something happened to my client and I am unable to login back to the game. After the launcher launches the game, it loads and when the Neverwinter sign comes it stucks there and the game stops responding... What do I do?

Heres a video of what happens: https://www.youtube.com/watch?v=06cgKAcaPlY

same here. tried safe mode also, same result

menace30 · April 2015

Any Eta on a fix for this?

larszss · April 2015

Theit twitter says that it already has been solved

menace30 · April 2015

larszss wrote: »

Theit twitter says that it already has been solved

then they clearly havnt tested it yet or read all the messages on the forums

Edit: Or maybe just didn't mention fact that the game wont patch on its own had to force verifie files manulay now patching 2.6gig's

retep70 · April 2015

yes my problem is not solved

rickcase276 · April 2015

Not fixed for me either.

tyria501 · April 2015

Okay, I am only posting a new thread because the ones currently up do not address the problem I am having or I might have missed the answer in the 12+ pages. In which case, my apologies. A link to a fix would be greatly appreciated.

Anyway. I am not having trouble logging in or authenticating. That works fine. The game loads as far as the Neverwinter title screen then just stops responding. I have waited for to right itself but that does not work. Any known fixes or a link to them, as already stated, would be ideal. Thank you.

excalibur1980 · April 2015

3 hours to fix a bug...

lilhamlet · April 2015

What an awesome splash page. I've never taken a detailed look at it, but then again, I've never been forced to look at it for 5 min straight. LOL

Still not fixed all around.

Unknown · April 2015

This content has been removed.

w00trandomsnoobi · April 2015

I got in after a long wait on the loading screen.

tyria501 · April 2015

Nice of them to re-route me to an thread about Log-in errors that I am not having.

spookholio · April 2015

retep70 wrote: »

yes my problem is not solved

Same here, can't even get to the Login Screen: Loading, please wait ..

warpet · April 2015

dianafarhan wrote: »

warpet,How did it worked for you? can pls share how it actualy did? rite after pressing play button it will load and the game client crash box popping up , how different was it for you? What are the things you did before launching again, please do share this info, it might help other ppl. Thank you

let me try to explain what to do when u get to neverwinter loading do not press mouse or touch anything till it pass loading it will take some 5-10 mins

pressing mouse or touching keys would make it crash on loading at me

rhoric · April 2015

Sorry but the issue is not fixed.

strous1 · April 2015

This I why I quit spending money on STO & NWO cause they can't keep it up and running when they get payed. Its also why some freinds across the pond have quit playing, because of lag and the outages. My room mate had 3d problems yesterday. Today i still can't get on past the Neverwinter page, it quits responding. I have spent 1hr 30min. waiting to connect and windows task manager says not responding. So its up to them not us.

Finely I am in. We see how long it lasts.

mrcharlytoo · April 2015

Ditto - stuck at loading screen

xhatch · April 2015

Same here. I expect a new patch to have problems and all, but the least the devs could do is give the players some sort of timely updates on the current situation. Is that too much to ask?

zebular · April 2015

I've reported this as a new report, since it didn't get resolved for everyone. Alas, I do not have any further information to share about it. I am sorry.

Hopefully we'll hear more about this soon, as I do know they are currently looking into this and a few other issues.

Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ RoC | ToS | Support ]

ryuk2323 · April 2015

hey all i liks to know if you can read your code and get in to the game for i can but when it nomale gos to my toon list i gets a black sceem and then it saying game is lording and from there i can only lokk the game down for the 10000000000000bill time:mad:

drago780 · April 2015

Is anyone else getting this issue? I restarted my PC and it still isn't working..any advice?

akromatik · April 2015

Hi everyone, the login issues (not the 3D Direct issues) look to have been resolved. We will continue to monitor the situation as it progresses.

For the 3D Direct issue, we recommend updating you video card's drivers (that has worked for some). If that does not work, please send me a .txt document of a dxdiag of your system that I can send to our developers. The more info we have on this, the sooner we can get it resolved. Thank you!

To create a dxdiag log:
1. Open the DirectX Diagnostic tool
* Windows 8.1
a. Swipe in from the right edge of the screen, and then tap "Search"; or point your mouse to the upper-right corner of your screen, move the mouse pointer down, click "Search"
b. Type "dxdiag" (without quotation marks), and then tap or click "dxdiag"
* Windows Vista/7
a. Click the Windows "Start" button.
b. Type "dxdiag" or "dxdiag.exe" (without quotation marks) in the search box.
c. Select "dxdiag" or "dxdiag.exe".
* Windows XP
a. Click the Windows "Start" button.
b. Click "Run".
c. Type "dxdiag" (without quotation marks) in the Run window then press "Enter".
2. Click on "Save All Information as a text file" and save it on your desktop.
3. Additionally, if you have a 64bit system, please click on the "64bit Dxdiag/DirectX" button to save the correct log file.

drago780 · April 2015

Akro, that still doesn't explain the launcher issues some of us have been having.

rodrant64 · April 2015

I still had a long load-in time on my first log-in to the game post-patch, although I did eventually get in after 5-10 minutes. I hope this won't be a repeatable thing from here on out, then.

retep70 · April 2015

And i cant still get past patch

Stuck at Neverwinter Sign after the patch (CAN'T LOGIN)

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