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[Connection Issues] Thread for 09/18/2014 Disconnects and Connection Issues.

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  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2014
    Just an update since maintenance time was posted in here earlier:

    Neverwinter Emergency Maintenance- 9/19 @ 7 AM PDT
    Update 2 (7:11 PM PDT) Maintenance time is now 7 AM PDT on 9/19. Enjoy your night of playing while we prepare for maintenance in the morning!

    Current reported connection issues are still unknown.

    Safe travels,
    Archmage Zebular of Mystryl

    PWE Community Moderator
  • edited September 2014
    This content has been removed.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2014
    tousseau wrote: »
    I especially like it how they ask us to "enjoy our time" playing this evening...

    I grimaced too... *chuckles* On the bright side, a very large number of players are not being affected. Still, it's no console for those of us affected. I am being affected too, as are a the other Moderators. We're all showing Cogencto in our issues though, as it seems most everyone else who's posted traces also are. This leads me to believe there is indeed some issue on Cryptic's end but it's being vastly compounded by the Cogentco network.
  • shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    zebular wrote: »
    Just an update since maintenance time was posted in here earlier:

    Neverwinter Emergency Maintenance- 9/19 @ 7 AM PDT



    Current reported connection issues are still unknown.

    Safe travels,
    Archmage Zebular of Mystryl

    PWE Community Moderator

    I'm curious how crypt and yourself come up with the 25-50% of the players?
    Cause to me and many others who are in game, almost everyone has the same issue.
  • azlanfoxazlanfox Member Posts: 436 Arc User
    edited September 2014
    For the first time in almost a week I have free time to do some stuff and this happens. I am really tiring of this.
    The fox said, "lock and load"

    glassdoor.com - Cryptic Studios Review
  • scuttydscuttyd Member Posts: 15 Arc User
    edited September 2014
    zebular wrote: »
    Just an update since maintenance time was posted in here earlier:

    Neverwinter Emergency Maintenance- 9/19 @ 7 AM PDT



    Current reported connection issues are still unknown.

    Safe travels,
    Archmage Zebular of Mystryl

    PWE Community Moderator

    Thanks for the update Zeb!
  • krenaekrenae Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 1 Arc User
    edited September 2014
    I am quite clueless of tech, but I had the same "Loading... Please wait..." when trying to access Neverwinter from Arc.

    I just tried it through Steam and got in without any trouble, and so far no crashes to speak of.

    It's likely not a fix, but it may work for others as well. Just thought I'd throw it out there.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2014
    shhbacon wrote: »
    I'm curious how crypt and yourself come up with the 25-50% of the players?
    Cause to me and many others who are in game, almost everyone has the same issue.
    Sorry, that's just an estimate of Community related reports. It's not based off of any in-house data by Cryptic. Updated to make removed that to not cause further drama! I failed to color properly and specify. My bad!

    For future reference, when I, myself, post things, I use two colors as follows:
    Orange = Official (We've either spoken directly with Cryptic, or are Relaying for them, or have Informed them of the Issues mentioned and may be waiting response, or are making an Official Community Related post, depending on situation - which should be clear in the wording of the post).
    Baby Blue
    = Personal Post that doesn't necessarily reflect the views of PWE/Cryptic.

    Any other colors that I use are meant as signifies to draw attention or make things stand out to be more clear, in either case.
  • silentraven72silentraven72 Member Posts: 115 Arc User
    edited September 2014
    I've had the same issues. It took forever to finally get everyone checked and invoked, but I finally got it done. Whew! Hope they can get it sorted tomorrow.
  • jmikezjmikez Member, Neverwinter Beta Users Posts: 0 Arc User
    edited September 2014
    unplayable since last night. usually have around 40ppl on friends list playing at this time... and guess what... theres no one online cuz of the lag. NADA. 25-50pct? more like 99pct
    Jeanne -- 21.8k PvP CW
    Michael -- 21.1k PvP Sent GWF
    morePewPewlessQQ -- 20k Pvp/PvE HR
  • edited September 2014
    This content has been removed.
  • alexgabriel23alexgabriel23 Member, Neverwinter Beta Users Posts: 276
    edited September 2014
    so... this is every morning now ? lag is back and delay too
  • praxismirrorspraxismirrors Member Posts: 313 Arc User
    edited September 2014
    I honestly hope they end up extending the event because of these issues
  • sonofraistlinsonofraistlin Member Posts: 178 Arc User
    edited September 2014
    Sooooo true
    “and someday, fat innkeepers will bow to me.”
  • criss11criss11 Member Posts: 0 Arc User
    edited September 2014
    I honestly hope they end up extending the event because of these issues

    +1 to this.

    Me too and i don't mind if the maintenance would take 5 hours but at least sounds fair to increase the event with 1 day since i get Server Not Responding... followed by disconnected, often in the last 10 hours or so.
    Until it's fixed/or fixes itself in time , i stop to do any dungeon type that i can handle. As tanker, the party relies on me and i don't like to disappoint.
    Even if im working on Foundry and i don't do event or dungeon the Server Not Responding is annoying.

    When Forsaken World was in beta in March 2011, almost 3 days PWE America had massive DDOS attacks (worldwide too,http://www.networkworld.com/article/2181743/voip/massive-ddos-attacks-a-growing-threat-to-voip-services.html) right when an event was started so the players got extra 3 days of something special. Ironic isn't it ? A chinese company from america to get DDOS attacks from China..
    I was playing in Forsaken World beta when the massive DDOS attacks on March 2011 flooded the internet.
    open beta player of some PWE games - north america launched versions:
    - PWI - November, 2008 (2 months after North-America-West Coast open beta)
    - Forsaken World - open beta
    - BOI - open beta
    - Star Trek Online - ftp January, 2012 and rank 14 STO Wiki contributor
    - Neverwinter open beta June, 2013

    Daily Foundry "Canyon of the Dead" ( NW-DBPJYKMRE ) - dungeon
  • robingbrownrobingbrown Member Posts: 11 Arc User
    edited September 2014
    Add me to the list of players that can't play due to dreadful lag: 'server not responding (60.++ seconds)'
    I used to have an Orion slave girl, then PWE 'perfected' her, now all I have is this lousy signature
  • adernathadernath Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited September 2014
    I can connect, but after ~15-20min it becomes very unstable and I get a very large latency.
    Suggestions to improve NW:
    - Dualspec
    - Better rewarding foundry and foundry pvp maps
    - Custom PvP leagues with leaderboards instead of the current 'matchmaking'.
    - Armory
    - make jumping cost stamina (to reduce hopping in pvp)
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited September 2014
    I'm having really bad lag. Rubberbanding, freezing, and actions not responding - "Server Not Responding" is also what I get. My graphic settings are set very low, so I don't think that is the issue.

    Please fix soon so I can have m y graphics back up to good levels
  • adernathadernath Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited September 2014
    So what is causing these disconnectinons and time-outs? apparently it is not on our side.
    Suggestions to improve NW:
    - Dualspec
    - Better rewarding foundry and foundry pvp maps
    - Custom PvP leagues with leaderboards instead of the current 'matchmaking'.
    - Armory
    - make jumping cost stamina (to reduce hopping in pvp)
  • ryuk233ryuk233 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited September 2014
    i thinks the gat big problems for i can get in but when i puss on my toon will it only load 90% then will i get the dam CRYPTICERROR OOPS! UP and idk why for i nomale dont gets it so all im thinks is the gat BIG PROBLEMS for the cant find out a dam thing what the a doing
  • cryolysis9cryolysis9 Member Posts: 0 Arc User
    edited September 2014
    I've been experiencing the "Server Not Responding" error message so frequently lately that I've had to quit playing for the evening.


    Solutions I've tried to resolve the issue:
    - ipconfig /release
    - ipconfig /renew
    - ipconfig /flushdns
    - Virus & Malware scans using Kaspersky and Malwarebytes
    - Optimized internet settings using "TCP Optimizer"

    Below is the results from nettest and tracert from Cryptic. The tracert is good but the nettest is below the averages on every single port.

    Operating System: Windows 7 64 Bit
    Graphics Card: Nvidia Geforce GTX 680
    Processor: Intel Core 2 Duo E6420
    ISP: Suddenlink Communications
    Location: Texas, USA


    Disconnect_zpsa7624c9d.png


    contacting nettest server..
    Local IP:
    Ping: 157.9 msec
    Port: 80: 7 KB/sec 5 KB/sec 27 KB/sec 500
    Port: 80: 7 KB/sec 4 KB/sec 19 KB/sec 500
    Port: 443: 4 KB/sec 4 KB/sec 14 KB/sec 500
    Port: 443: 5 KB/sec 3 KB/sec 15 KB/sec 500
    Port: 7255: 8 KB/sec 4 KB/sec 21 KB/sec 500
    Port: 7255: 7 KB/sec 11 KB/sec 47 KB/sec 500
    Port: 7003: timed out
    Port: 7003: timed out
    Port: 7202: timed out
    Port: 7202: 6 KB/sec 6 KB/sec 27 KB/sec 500
    Port: 7499: 4 KB/sec 5 KB/sec 55 KB/sec 500
    Port: 7499: timed out
    Port: 80: 4 KB/sec 3 KB/sec 17 KB/sec 500
    Idle NIC bandwidth Send: 5 KB/sec Recv: 101 KB/sec
    hit return to exit


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 10 ms 7 ms 7 ms 10.252.0.1
    3 8 ms 6 ms 7 ms 173-219-249-18-link.sta.suddenlink.net [173.219.
    249.18]
    4 19 ms 20 ms 22 ms 173-219-249-248-link.sta.suddenlink.net [173.219
    .249.248]
    5 19 ms 19 ms 20 ms ae2-115.dal33.ip4.gtt.net [46.33.80.101]
    6 19 ms 19 ms 19 ms Cogent-level3-6x10G.Dallas1.Level3.net [4.68.111
    .102]
    7 19 ms 20 ms 20 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    8 30 ms 29 ms 30 ms be2012.ccr21.mci01.atlas.cogentco.com [154.54.2.
    113]
    9 75 ms 71 ms 42 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    10 67 ms 67 ms 68 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 67 ms 70 ms 68 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 76 ms 69 ms 66 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • meskiuksmeskiuks Member Posts: 0 Arc User
    edited September 2014
    i have problem i cant load my old character didnt play like 2 months. after previous update i saw that if i try to play it the game loads by half and then crash. i tried to crate new character and it is working perfectly but i cant load my old one. can someone help me plz ?.
    ps. sory for my English it isnt my first language.
  • meskiuksmeskiuks Member Posts: 0 Arc User
    edited September 2014
    by the way this is eror i get.
    Initializing...
    Attaching to crashed process...
    Harvesting data from crashed process...
    Mode: Customer
    Gathering Data Validation Info...
    ERROR: DV: Unable to find patchxfer.log
    Communicating with Cryptic Error Tracker...
    Terminating crashed process...
    Sending Diagnostic Information...
    Cleaning up...
    Cleanup Complete!
    Waiting for description...
  • nordveignordveig Member, NW M9 Playtest Posts: 146 Arc User
    edited September 2014
    I'm not getting disconnected but I am getting a constantly slow frame rate. I only used to get it in Malabog's Castle when I went outside and when there were a lot of players fighting in one spot. Now its's constant.
  • lenthowlenthow Member Posts: 37
    edited September 2014
    There are times that I get the server is not responding msg for a full 2 minutes without being disconnected.. I am frozen mid frame during this time but oddly enough I am able to converse with people in game through party and zone chat, and people who are also lag locked are able to respond back as well... What is going on?
  • crimehomecrimehome Member Posts: 0 Arc User
    edited September 2014
    i would to know where is gone the one good proxy eu2? <.<
  • kaosdreadlordkaosdreadlord Member Posts: 21 Arc User
    edited September 2014
    lenthow wrote: »
    There are times that I get the server is not responding msg for a full 2 minutes without being disconnected.. I am frozen mid frame during this time but oddly enough I am able to converse with people in game through party and zone chat, and people who are also lag locked are able to respond back as well... What is going on?

    +1

    same problem
  • shadymunkae#8074 shadymunkae Member Posts: 0 Arc User
    edited September 2014
    It takes awhile to get the launcher to even pop the " Play " button. Not sure if it's my network or the server's. Take a long while to load up the map, once I'm on. Can barely even move. Character's being thrown all over the place. Worst part's that it walks and jumps around on its own. lmao.
  • flaechekeimflaechekeim Member Posts: 1 Arc User
    edited September 2014
    cryolysis9 wrote: »
    I've been experiencing the "Server Not Responding" error message so frequently lately that I've had to quit playing for the evening.


    Solutions I've tried to resolve the issue:
    - ipconfig /release
    - ipconfig /renew
    - ipconfig /flushdns
    - Virus & Malware scans using Kaspersky and Malwarebytes
    - Optimized internet settings using "TCP Optimizer"

    Below is the results from nettest and tracert from Cryptic. The tracert is good but the nettest is below the averages on every single port.

    Operating System: Windows 7 64 Bit
    Graphics Card: Nvidia Geforce GTX 680
    Processor: Intel Core 2 Duo E6420
    ISP: Suddenlink Communications
    Location: Texas, USA


    Disconnect_zpsa7624c9d.png


    contacting nettest server..
    Local IP:
    Ping: 157.9 msec
    Port: 80: 7 KB/sec 5 KB/sec 27 KB/sec 500
    Port: 80: 7 KB/sec 4 KB/sec 19 KB/sec 500
    Port: 443: 4 KB/sec 4 KB/sec 14 KB/sec 500
    Port: 443: 5 KB/sec 3 KB/sec 15 KB/sec 500
    Port: 7255: 8 KB/sec 4 KB/sec 21 KB/sec 500
    Port: 7255: 7 KB/sec 11 KB/sec 47 KB/sec 500
    Port: 7003: timed out
    Port: 7003: timed out
    Port: 7202: timed out
    Port: 7202: 6 KB/sec 6 KB/sec 27 KB/sec 500
    Port: 7499: 4 KB/sec 5 KB/sec 55 KB/sec 500
    Port: 7499: timed out
    Port: 80: 4 KB/sec 3 KB/sec 17 KB/sec 500
    Idle NIC bandwidth Send: 5 KB/sec Recv: 101 KB/sec
    hit return to exit


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 10 ms 7 ms 7 ms 10.252.0.1
    3 8 ms 6 ms 7 ms 173-219-249-18-link.sta.suddenlink.net [173.219.
    249.18]
    4 19 ms 20 ms 22 ms 173-219-249-248-link.sta.suddenlink.net [173.219
    .249.248]
    5 19 ms 19 ms 20 ms ae2-115.dal33.ip4.gtt.net [46.33.80.101]
    6 19 ms 19 ms 19 ms Cogent-level3-6x10G.Dallas1.Level3.net [4.68.111
    .102]
    7 19 ms 20 ms 20 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    8 30 ms 29 ms 30 ms be2012.ccr21.mci01.atlas.cogentco.com [154.54.2.
    113]
    9 75 ms 71 ms 42 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    10 67 ms 67 ms 68 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 67 ms 70 ms 68 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 76 ms 69 ms 66 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    Exactly this, started for me on 2014-09-16 and only grew worse.
  • rezzarrezzar Member Posts: 4 Arc User
    edited September 2014
    Last 2 days I am having really bad rubber banding and server not respond notice, pretty annoying :/
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