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[Connection Issues] Thread for 09/18/2014 Disconnects and Connection Issues.

24

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  • Options
    celticgamer0celticgamer0 Member Posts: 537 Arc User
    edited September 2014
    Hackers maybe?
  • Options
    blacksladdiblacksladdi Member Posts: 359 Arc User
    edited September 2014
    and again, may i add since someone else posted so i can't really edit. I can't connect to account server, can't load my character list, this has been happening for the last 30 minutes when i do get in game, if i ever change zones chance to get logged out... have to relog in then repeat this cycle: maybe i can log in and go back in game - nope relog in again etc!
  • Options
    shhbaconshhbacon Member Posts: 100 Arc User
    edited September 2014
    Seems the issues start at above.net

    8 273 ms 238 ms 66 ms xe-3-1-0.er1.ord7.us.above.net [64.125.13.201]
    9 60 ms 60 ms 80 ms ae4.cr1.ord2.us.above.net [64.125.28.49]
    10 135 ms 115 ms 116 ms ae13.cr1.sjc2.us.above.net [64.125.20.242]
    11 * 322 ms 331 ms ae9.mpr3.sjc7.us.above.net [64.125.31.202]
    12 116 ms 118 ms 120 ms 208.184.110.74.IPYX-072053-003-ZYO.above.net [20
    8.184.110.74]
    13 117 ms 116 ms 117 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
    80]
    14 328 ms 228 ms 123 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
    43.190]
    15 120 ms 119 ms 120 ms 66.151.133.133

    7 58 ms 57 ms 58 ms bx5-chicagodt_xe0-1-0_0 [64.230.186.255]
    8 269 ms 169 ms 60 ms xe-3-1-0.er1.ord7.us.above.net [64.125.13.201]
    9 68 ms 62 ms 80 ms ae4.cr1.ord2.us.above.net [64.125.28.49]
    10 117 ms 131 ms 123 ms ae13.cr1.sjc2.us.above.net [64.125.20.242]
    11 324 ms 123 ms 117 ms ae9.mpr3.sjc7.us.above.net [64.125.31.202]
    12 116 ms 116 ms 118 ms 208.184.110.74.IPYX-072053-003-ZYO.above.net [20
    8.184.110.74]
    13 117 ms 117 ms 123 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
    80]
    14 203 ms 121 ms 121 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
    43.190]
    15 120 ms 121 ms 121 ms 66.151.133.133

    Trace complete.

    C:\Documents and Settings\mrgb>
  • Options
    jorifice1jorifice1 Member Posts: 1,042 Arc User
    edited September 2014
    zebular wrote: »
    This may have subsided, as reportedly STO had the same issues at the same time. Players and Moderators are reporting being able to connect and stay connected just fine now. We'll try and find out what's going on. Please report here if this keeps happening.

    Update: It's being reported to happening again, with a vengeance, in NWO, STO, and CO. Looks like it may be related to the earlier Cryptic Network issues, coupled with ongoing "Net Neutrality" issues. We'll post more when we know more!

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator


    "Net Neutrality"?
    Is the Game being deliberately slowed down to prove a point?
    Or is something else wrong here?
    'Wen considered the nature of time and understood that the universe is, instant by instant, recreated anew. Therefore, he understood, there is in truth no past, only a memory of the past. Blink your eyes, and the world you see next did not exist when you closed them. Therefore, he said, the only appropriate state of the mind is surprise. The only appropriate state of the heart is joy. The sky you see now, you have never seen before. The perfect moment is now. Be glad of it.' Terry Pratchet The Thief Of Time
  • Options
    rhoricrhoric Member Posts: 1 Arc User
    edited September 2014
    It has nothing to do with the Cogentco. I ran several tracrts after getting disconnected and there is no issues along the line thru cogentco. It is more of an actual server issue.
  • Options
    truelokastertruelokaster Member, NW M9 Playtest Posts: 1 Arc User
    edited September 2014
    rhoric wrote: »
    It has nothing to do with the Cogentco. I ran several tracrts after getting disconnected and there is no issues along the line thru cogentco. It is more of an actual server issue.

    Agreed. I did NOT had the issue before, now I have it. affecting some friends in Brazil and we certainly do NOT access through Cogentco
  • Options
    forumgambittforumgambitt Member Posts: 34 Arc User
    edited September 2014
    Am I the only whom for which both chat and the friend's list is disabled at this moment in time?
  • Options
    alisi1alisi1 Member Posts: 366 Arc User
    edited September 2014
    Why haven't they taken it down to fix instead of just letting players get frustrated?
  • Options
    truelokastertruelokaster Member, NW M9 Playtest Posts: 1 Arc User
    edited September 2014
    alisi1 wrote: »
    Why haven't they taken it down to fix instead of just letting players get frustrated?

    If they are they did not informed us.
  • Options
    elcymerianelcymerian Member Posts: 241 Arc User
    edited September 2014
    alisi1 wrote: »
    Why haven't they taken it down to fix instead of just letting players get frustrated?

    Sometimes it's a matter of who's there and who can do what according to PST time.
  • Options
    rversantrversant Member Posts: 896 Arc User
    edited September 2014
    Starting up my client to get into game, but It's stuck on Loading Please wait.

    Anyone else had this problem or know a fix?
    People are way too negative, Why cant we just all get along.


    Drunken Goose of MidNight Express. - 3.3k Paladin , 3.6k GWF , 3.1k GF,
  • Options
    vasdamasvasdamas Member Posts: 2,461 Arc User
    edited September 2014
    It's server side issue right now, otherwise we would have our loud mouths shut already.
    celticgamer0 wrote: »
    Hackers maybe?

    Yeah, DDOS attack maybe?
    Misery's SW Fury Soulbinder PvP guide
    WTB Class Reroll please
  • Options
    mynxie7mynxie7 Member Posts: 3 Arc User
    edited September 2014
    Don't have a fix - but I'm in the same boat - however it's a bit annoying because my husband was able to get in and is still in on his computer behind me :)
  • Options
    query523query523 Member Posts: 1,515 Arc User
    edited September 2014
    Finally loaded. Left PE 5mins ago aaaaand locked in the loading screen.....
  • Options
    stratigamostratigamo Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited September 2014
    Here is a pathping to the patch server. Pathping is much better than tracert, and I'm not sure why we still use tracert. As you can see there is a 100% packetloss in the cognetco system in two places.


    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Game-PC [192.168.1.2]
    0/ 100 = 0% |
    1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    0/ 100 = 0% |
    2 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-74-75-48-1.maine.res.rr.com [7
    4.75.48.1]
    0/ 100 = 0% |
    3 14ms 0/ 100 = 0% 0/ 100 = 0% 24.31.155.113
    0/ 100 = 0% |
    4 19ms 0/ 100 = 0% 0/ 100 = 0% rdc-204-210-69-20.ne.northeast.rr.
    com [204.210.69.20]
    0/ 100 = 0% |
    5 28ms 0/ 100 = 0% 0/ 100 = 0% rdc-204-210-69-49.ne.northeast.rr.
    com [204.210.69.49]
    0/ 100 = 0% |
    6 37ms 0/ 100 = 0% 0/ 100 = 0% be36.cr0.nyc30.tbone.rr.com [107.1
    4.19.100]
    0/ 100 = 0% |
    7 37ms 0/ 100 = 0% 0/ 100 = 0% ae-1-0.pr0.nyc20.tbone.rr.com [66.
    109.6.163]
    0/ 100 = 0% |
    8 42ms 0/ 100 = 0% 0/ 100 = 0% te0-7-0-29.ccr21.jfk05.atlas.cogen
    tco.com [154.54.13.185]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 100/ 100 =100% be2061.ccr22.jfk02.atlas.cogentco.
    com [154.54.3.69]
    0/ 100 = 0% |
    10 49ms 0/ 100 = 0% 0/ 100 = 0% be2096.ccr22.bos01.atlas.cogentco.
    com [154.54.30.42]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 100/ 100 =100% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    12 46ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 43ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
  • Options
    alisi1alisi1 Member Posts: 366 Arc User
    edited September 2014
    vasdamas wrote: »
    It's server side issue right now, otherwise we would have our loud mouths shut already.


    Yeah, DDOS attack maybe?


    That's what I was thinking too.
  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2014
    jorifice1 wrote: »
    "Net Neutrality"?
    Is the Game being deliberately slowed down to prove a point?
    Or is something else wrong here?
    I'd suggest to research that more thoroughly as well as how internet data travels across various networks. It is almost a certaintly that one will go through Verizon or Cogentco when connecting from the West to East Coasts or vice verse, and especially when connecting to and from overseas. When experiencing "Net Neutrality" connection issues, it is a result of one's data traveling through affected networks, not user-end or server-end issues.

    Furthermore, if you understand my statement, it was a statement of possible combined issues making it even worse for users affected by the "Net Neutrality" issue. It was not a statement saying that is the only cause.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    str8slayerstr8slayer Member, Neverwinter Beta Users Posts: 715 Bounty Hunter
    edited September 2014
    Yeah if STO and the other games are virtually down as well, it's most likely a round of pretty heavy DDOS attacks. We don't see them very often anymore but when they happen, well, it ticks a lot of people off :D (hence why they do it).

    Also, no, it's not "throttling", something like that would cause slowdowns that would never alleviate over time, every connection would have it's bandwidth reduced. DDOS attacks aren't so bad because they are more expensive to prolong the bigger the networks they intend to disrupt are (which is why they rarely last long).
    [SIGPIC][/SIGPIC]
  • Options
    gudgeonatorgudgeonator Member Posts: 87 Arc User
    edited September 2014
    *Edit: - never mind - user stupidity. had accidentally used the gatewaytest url*

    Anyone else tried logging into gateway and found characters missing and gear/progression that looks like it's from months ago? At work at the moment so can't try client to see if that's what I'm really left with :)
  • Options
    mistressphoenixmistressphoenix Member Posts: 369 Arc User
    edited September 2014
    Dagnabit. These 12 on/12 off days make it very hard for me to get my prayers done. I finally got home to do them and can't get on now. Ugh. I lose more celestial coins that way!
    @lady_phoenix
  • Options
    alisi1alisi1 Member Posts: 366 Arc User
    edited September 2014
    mistressphoenix wrote: »
    Dagnabit. These 12 on/12 off days make it very hard for me to get my prayers done. I finally got home to do them and can't get on now. Ugh. I lose more celestial coins that way!

    On the positive side, it saves you the let down of getting jack squat after 7 days :D
  • Options
    truelokastertruelokaster Member, NW M9 Playtest Posts: 1 Arc User
    edited September 2014
    Okay, that's it for me. tired to reopening the launcher in hope it will connect this time.

    @zebular Again, I don't believe this issue is related to the Verizon or Cogentco issue earlier this week. I was logged fine and when attempted tp change characters I was stuck in the progress bar for loading maps. after that the laucher did not load properly or when it did, could not authenticate on the login servers.

    it is now affecting people that do not access through those servers and are in other countries as well. This is probably related to today's update.

    CORRECTION. It is indeed the f... Cogento in action

    Microsoft Windows [versão 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

    tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:

    1 1 ms 1 ms 1 ms [deleted]
    2 12 ms 24 ms 12 ms lo0.bras-a-mx480.ula001.ctbc.com.br [200.225.196
    .1]
    3 12 ms 12 ms 14 ms xe-4-3-0-46.core-d.ula001.ctbc.com.br [201.48.47
    .174]
    4 221 ms 219 ms 219 ms ae2-0.border-a.ash.ctbc.com.br [201.48.45.205]
    5 220 ms 219 ms 221 ms te0-8-0-14.ccr41.iad02.atlas.cogentco.com [38.12
    2.63.141]
    6 215 ms 216 ms 215 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.
    234]
    7 227 ms 227 ms 227 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40
    .74]
    8 229 ms 229 ms 228 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30
    .118]
    9 282 ms 237 ms 423 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    10 228 ms 230 ms 234 ms 38.111.40.114
    11 227 ms 227 ms 229 ms patchserver2.crypticstudios.com [208.95.185.41]


    Rastreamento concluído.
  • Options
    criss11criss11 Member Posts: 0 Arc User
    edited September 2014
    first time got into the event zone, then the game started to freeze , i had like 1 frame per 10-15 seconds and i saw the encounters was keep spawning one after another once the previous boss/encounter was killed even if the timer was at 17:50 minutes.
    Did cryptic forgot to set properly encounters spawn and these things caused a massive lag lol ?
    Everyone started to cry in chat about a massive lag and freeze.
    I had to force close the gameclient.exe process in Task Manager in order to close the game.

    Edit : logging in launcher...
    connecting to the account server..
    atempting to route on controller tracker..
    version .xxxxxxxxxx...
    Loading...
    Back in game..
    Back in Siege area..no lag anymore
    doing event encounter from now on ? - Maybe, i might stick only with the event profession.
    open beta player of some PWE games - north america launched versions:
    - PWI - November, 2008 (2 months after North-America-West Coast open beta)
    - Forsaken World - open beta
    - BOI - open beta
    - Star Trek Online - ftp January, 2012 and rank 14 STO Wiki contributor
    - Neverwinter open beta June, 2013
    Daily Foundry "Canyon of the Dead" ( NW-DBPJYKMRE ) - dungeon
  • Options
    damnataanimusdamnataanimus Member Posts: 446 Arc User
    edited September 2014
    I was having same problem - not much you can do really try disabling proxy if you are using that option though. And if it takes too long ( >5min restart the launcher). Once you get in though, it seems to go smoothly the next time.
    May the RNG Gods smile on you today!
    Adorable Temptress - 23.4k Temptation SW
    Mara Angelbane - 22k Thaum CW, Vaya Con Dios 15.2k Dragon CW.
    Mara Shadowskiss - 21.5k Destroyer GWF, Mara - 17.2k Sentinel GWF
    Mara Duskwalker - 15.4k Healing DC
    Mara Hawkeye -14.6k HR
    Mara Spiritforge - 16.9k Tanky GF
    Bad Religion - 14.7k Pew Pew DC
    Mara Shadowstouch,Maara - TR's
  • Options
    praxismirrorspraxismirrors Member Posts: 313 Arc User
    edited September 2014
    had the same thing happening here, stuck with it for almost an hour, I restarted everything I could possibly think of while I was having this problem and then it randomly starts working again.

    edit: ALL of my celestial coins expired while I was having this issue, not happy

    EDIT 2: nevermind I apparently just managed to miss invoking yesterday on my first and last characters which were the only two I checked before posting here. all my other characters still have their coins
  • Options
    mynxie7mynxie7 Member Posts: 3 Arc User
    edited September 2014
    Well - 17 minutes after posting this, my loading, please wait finally switched to a "play" button - Wow, I need to learn a lot more patience to play this evening....
  • Options
    truelokastertruelokaster Member, NW M9 Playtest Posts: 1 Arc User
    edited September 2014
    Oddly, I'm now connected but still going tru the Cogento servers

    Microsoft Windows [versão 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

    tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:


    2 12 ms 12 ms 17 ms lo0.bras-a-mx480.ula001.ctbc.com.br [200.225.196
    .1]
    3 12 ms 12 ms 12 ms xe-4-3-0-46.core-d.ula001.ctbc.com.br [201.48.47
    .174]
    4 221 ms 219 ms 219 ms ae2-0.border-a.ash.ctbc.com.br [201.48.45.205]
    5 221 ms 220 ms 221 ms te0-8-0-14.ccr41.iad02.atlas.cogentco.com [38.12
    2.63.141]
    6 215 ms 215 ms 215 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.
    234]
    7 228 ms 256 ms 228 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40
    .74]
    8 238 ms 236 ms 227 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30
    .118]
    9 269 ms 240 ms 255 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    10 233 ms 232 ms 231 ms 38.111.40.114
    11 228 ms 227 ms 229 ms patchserver2.crypticstudios.com [208.95.185.41]


    Rastreamento concluído.
  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited September 2014
    Hopefully it's not another National-wide Internet slow-down like we had last week. It seems to mostly be a Cryptic Server/Network issue that is probably being compounded for some users by the Verizon/Cogentco issues.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    vasdamasvasdamas Member Posts: 2,461 Arc User
    edited September 2014
    truelokaster wrote: »
    This is probably related to today's update

    This has nothing to do with the recent update, people were reporting lag issues before the maintenance for the whole day.
    Misery's SW Fury Soulbinder PvP guide
    WTB Class Reroll please
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