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5.2.13 - Temporary Open Beta Outage

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  • wiegrifwiegrif Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited May 2013
    jalhara wrote: »
    Nah, you usually don't keep extra hardware laying around. I dunno about you buy having $12,000 routers or $20,000 blade servers just sitting doing nothing doesn't sound like a productive use of money.

    I didnt read the rest but for those curious if any... I hope you do realize that's not what these cost... go up quite a bit for a system like this. Not to mention the hardware required to alone route the data to the servers hosting this game. I design these networks that support systems like this. My most expensive router alone is about 7,500,000 USD. Some of these system blades have more than 45k just in CPU(s)/Mem installed let alone storage and the slot cost + chassis.

    Not ragging on you but giving you an idea for a system with 10-40 blades attached, Install costs, Software License, etc.

    For those who complain, its beta, kick back, make some popcorn and watch the Cardinals Bullpen make you want to punch babies in the mean time when the servers go out!

    Good Luck Perfect World!
  • darknight0354darknight0354 Member Posts: 76
    edited May 2013
    marc54 wrote: »
    Tell me the events that would allow us to call this a launch not a beta?

    - Is it charging for mall items? yes
    -Are all characters permanet? Yes
    -Is it open to everyone that wants to DL and play? Yes
    -Is calling it Beta a convenient scapegoat for when things go south? - Yes

    Truth is, with free to play games.. you could go on calling them beta for years as there is no sub fee... wake up.

    And then you realize that this **** happens regardless of what you call it. Hardware failures happen. **** even amazon has hardware issues. Get the **** over yourselves and go do something else while the game is down. They are doing what they can.
  • allaerraallaerra Member, Neverwinter Beta Users Posts: 838 Bounty Hunter
    edited May 2013
    nepht wrote: »
    Its getting worse the Alpha Quadrant has called for war on the City of Neverwinter O__O

    Can magic missiles get through shields :/

    http://sto-forum.perfectworld.com/showthread.php?t=651451&page=11

    That is too freakin' hilarious. I do feel bad for them that our launch, oh I mean *cough* beta *cough* is HAMSTER things up for them.
  • fearthehydrasfearthehydras Member Posts: 0 Arc User
    edited May 2013
    What, that ISN'T your usual M.O.?! ;)

    Of course it is. I'm not one of those babies with "bedtimes" and "jobs."
  • fishboy1111fishboy1111 Member Posts: 18 Arc User
    edited May 2013
    gngi wrote: »
    This isn't a web server, Video games are an entirely different industry. You don't have multiple technicians available 24-7. Your opinions are poor and your lack of judgement needs revising.

    i would think a videogame would have even more technicians available 24/7
  • rustlerxrustlerx Member, Neverwinter Beta Users Posts: 1 Arc User
    edited May 2013
    Why don't you guys quit complaining?


    Go out and get some fresh air, get up and stretch, come back in a couple of hours.
  • painmanagementpainmanagement Member Posts: 31 Arc User
    edited May 2013
    Thanks for keeping us informed. Though not sure why this is not in News & Announcements. Were I went looking for news like this.
  • elkysiumelkysium Member Posts: 161 Arc User
    edited May 2013
    falson1 wrote: »
    and Wikipedia is never wrong right? lol I just posted their financials for 2012. perhaps you should read it before posting a Wikipedia link.. epic fail lol

    LOL, did you read the part about aquiring cryptic for 50 MILLION?

    If you can do that you can afford a measly 20 grand for backups.
    Dragon Shard:
    Dorlin: Level 65 GF/2nd Account: Calias/62
    Elkysium: Level 65 CW/2nd Account: Krystalyn/62
    Artemis: Level 65 TR/2nd Account: Fayne/62
    Zantoth: Level 65 DC/2nd Account: Nemea/62
    Kryndar: Level 65 HR/2nd Account: Lilith/62
    Goreb: Level 65 GWF/2nd Account: Tysha/62
    Bamidor: Level 65 OP/2nd Account: Valindra/62
  • reddknight69reddknight69 Member Posts: 9 Arc User
    edited May 2013
    Take your time, we can wait, its only a soft launch, i like this game so ill wait.
  • falson1falson1 Member, Neverwinter Knight of the Feywild Users Posts: 135 Bounty Hunter
    edited May 2013
    wiegrif wrote: »
    I didnt read the rest but for those curious if any... I hope you do realize that's not what these cost... go up quite a bit for a system like this. Not to mention the hardware required to alone route the data to the servers hosting this game. I design these networks that support systems like this. My most expensive router alone is about 7,500,000 USD. Some of these system blades have more than 45k just in CPU(s)/Mem installed let alone storage and the slot cost + chassis.

    Not ragging on you but giving you an idea for a system with 10-40 blades attached, Install costs, Software License, etc.

    For those who complain, its beta, kick back, make some popcorn and watch the Cardinals Bullpen make you want to punch babies in the mean time when the servers go out!

    Good Luck Perfect World!

    Finally a post I can agree with.. I did a proof of concept for a company and the 4 servers they bought for it were 250k just for 4 servers. These were used for esx hosts so they had 40 cores and 512gb ram but still a quarter of a million for 4 servers.
  • dezmerdezmer Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 18 Arc User
    edited May 2013
    randomzane wrote: »
    The fact that you're unable to recover from a hardware failure that effects ALL of your games in under 3 hours is pitiful. Your planning is poor and your disaster recovery testing is poor as well.

    Harsh but true.
  • onursixxonursixx Member Posts: 1 Arc User
    edited May 2013
    You guys rocked out the twitter updates! Thanks for keeping us informed! great game!!!
  • marc54marc54 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 69
    edited May 2013
    And then you realize that this **** happens regardless of what you call it. Hardware failures happen. **** even amazon has hardware issues. Get the **** over yourselves and go do something else while the game is down. They are doing what they can.

    Wow calm down angry guy.. yes this **** happens.. just sick of people using the BETA excuse. Take your pills mate.
  • drzeyusdrzeyus Banned Users Posts: 87
    edited May 2013
    Ahh hell let all switch from this game is great to this game sucks then maybe they will get the servers up and going faster. LOL i am kidding or maybe not
  • adiorocksadiorocks Member Posts: 16 Arc User
    edited May 2013
    dezmer wrote: »
    We're going on 2+ hours of a sudden outage during primetime on the 2nd day after release.

    Call me crazy, but I thought this was Open beta still. Thanks for informing me of this otherwise. You should email the people in charge of the website and have them take the open beta part off of the main webpage so there isn't any misunderstanding about the game being in release and not open beta.

    /sarcasm off

    Greedy, impatient little sob's. It is a FTP game IN BETA. **** generation these days expect everything right now, gimme gimme gimme. Go play another game or watch a movie, go outside, go over to a friends, go to a bar, or even go play in traffic on the nearest busiest street while wearing a blind fold. Just be patient.
    marc54 wrote: »
    just sick of people using the BETA excuse.

    It is not an excuse, it means the game is not a finished product and is still bugged. Problems will happen, crashes will happen. Why do people now days think that Open beta means that the game is released?!
  • adania666adania666 Member Posts: 39
    edited May 2013
    falson1 wrote: »
    wow what a silly thing to say. They made 8 million in revenue last year. that's not profit that's revenue look up the difference I don't care to explain it. Of that revenue maybe 20% was profit.


    Omg.. Learn to read..

    First Paragraph in that link says "Total revenue for the quarter came to RMB695.8 million ($111.7 million)


    $111 Million..Where did you get 8 from?
  • glowmerglowmer Member, Neverwinter Beta Users Posts: 2 Arc User
    edited May 2013
    Or "My life in Never Enter."
    7.jpg
  • feroxusferoxus Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    kolbe11 wrote: »
    I work in IT for the Power Industry... Energy. You want to know what they spend on redundancy per year per power plant to ensure redundancy? About $300M USD per plant per year. Their infrastructure is FAR FAR less complex than a Game company is and while it may seem trivial to purchase additional gear, it's not cheap. Not even for Emerson or HoneyWell or Invensys and the HAMSTER devaluates quicker than cars do.

    So while Perfect World Entertainment, Inc. a subsidiary of Perfect World Co. does have deeper pockets than some, it is widely common in the IT Industry to buy as needed and deal with the fall-out. IT is always secondary afterall.

    My guess is they had a load balancer failure. F5 BigIP = $300,000 for a company like this. Not exactly something you want to have shelf spares for.

    This x10,000, I'm willing to bet the people who complain "Why don't they have spares?" have never set foot in a data center, and absolutely do not work in IT. I am a network administrator for a casino and I can say I encounter this kind of ignorance daily.
  • ex0tr4xex0tr4x Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 30 Arc User
    edited May 2013
    lol.....im in the same ....never enter situation :P
  • zingarbagezingarbage Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    So we are waiting to be told an eta when the servers will come up? Can we get an eta on the eta?
    [SIGPIC][/SIGPIC]
  • bedroompunisherbedroompunisher Member Posts: 62
    edited May 2013
    Hey i have 15 nightmare lockboxes in my inventory i can't afford to open... maybe there's a new server in one of them.
  • drzeyusdrzeyus Banned Users Posts: 87
    edited May 2013
    And then you realize that this **** happens regardless of what you call it. Hardware failures happen. **** even amazon has hardware issues. Get the **** over yourselves and go do something else while the game is down. They are doing what they can.

    I like you "you crazy"
  • dezmerdezmer Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 18 Arc User
    edited May 2013
    adiorocks wrote: »
    Call me crazy, but I thought this was Open beta still. Thanks for informing me of this otherwise. You should email the people in charge of the website and have them take the open beta part off of the main webpage so there isn't any misunderstanding about the game being in release and not open beta.

    /sarcasm off

    Greedy, impatient little sob's. It is a FTP game IN BETA. **** generation these days expect everything right now, gimme gimme gimme. Go play another game or watch a movie, go outside, go over to a friends, go to a bar, or even go play in traffic on the nearest busiest street while wearing a blind fold. Just be patient.

    Beta has nothing to do with it despite the title trying to pass some blame, not that I blame them as I would do the same in their shoes.

    This is a plain sysadmin failure on PW's part, other (non-beta) games are affected as well. I appreciate the time you took to type out a smarmy yet uninformed post brimming with vitriol though, look forward to more of your work.
  • yoshitheblmyoshitheblm Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 17 Arc User
    edited May 2013
    adania666 wrote: »
    Omg.. Learn to read..

    First Paragraph in that link says "Total revenue for the quarter came to RMB695.8 million ($111.7 million/

    And that's for one quarter, add in three more of those.
  • rich12rich12 Member Posts: 13 Arc User
    edited May 2013
    Why are the using twiitter and facebook, for god sake this website probably was not cheap to design and get up and running, so lets start using it devs I want up to date info on forums I refuse to make a twitter account or log on to facebook!
  • falson1falson1 Member, Neverwinter Knight of the Feywild Users Posts: 135 Bounty Hunter
    edited May 2013
    adania666 wrote: »
    Omg.. Learn to read..

    First Paragraph in that link says "Total revenue for the quarter came to RMB695.8 million ($111.7 million/

    again revenue is not profit and profit is not someone pocketing the cash.. its reinvested..
  • randomzanerandomzane Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 6 Arc User
    edited May 2013
    adiorocks wrote: »
    Greedy, impatient little sob's. It is a FTP game IN BETA. **** generation these days expect everything right now, gimme gimme gimme. Go play another game or watch a movie, go outside, go over to a friends, go to a bar, or even go play in traffic on the nearest busiest street while wearing a blind fold. Just be patient.

    Star Trek Online and Champions Online are both down as well due to the same issue. THOSE GAMES ARE NOT IN BETA.
  • vanistarovanistaro Member Posts: 2 Arc User
    edited May 2013
    thanks for the post but took way too long to post it. very poor communication with this game so far. I hope it improves over the next week or so.
  • brikksbrikks Member Posts: 8 Arc User
    edited May 2013
    Guys just be grateful you aren't playing defiance because they messed that game up so bad the forums are flooded with whining and haters.
  • euthanize1euthanize1 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited May 2013
    adiorocks wrote: »
    Call me crazy, but I thought this was Open beta still. Thanks for informing me of this otherwise. You should email the people in charge of the website and have them take the open beta part off of the main webpage so there isn't any misunderstanding about the game being in release and not open beta.

    /sarcasm off

    Greedy, impatient little sob's. It is a FTP game IN BETA. **** generation these days expect everything right now, gimme gimme gimme. Go play another game or watch a movie, go outside, go over to a friends, go to a bar, or even go play in traffic on the nearest busiest street while wearing a blind fold. Just be patient.

    This outage isn't isolated to NW, ... Champions Online & Star Trek are down as well.
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