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Forums > Home› Neverwinter Discussion › General Discussion (PC)

5.2.13 - Temporary Open Beta Outage

dezstravusdezstravus Member Posts: 2 Arc User
edited May 2013 in General Discussion (PC)
Thank you so much for your patience during this outage.

We have isolated the hardware failure and we are slowly bringing back all services, step by step, to ensure there are no more unexpected networking hardware issues.

The portal-wide beta test launch of a new game (Neverwinter) is an extremely exciting time for us and we thank you again for your continued patience and support as we work out the issues during this testing period. Be assured that we are absolutely committed to launching an excellent game and would like to thank all of our committed players during this time.

We'll have new hardware in place and us up, shined and secure, soon as we can. Thank you for being amazing, supportive players and helping spread the message while we get things resolved. We will keep you up to date as the situation progresses.

Thank you,

The Perfect World Team

Update: Servers are now online!
Post edited by dezstravus on
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Comments

  • indemicindemic Member Posts: 3 Arc User
    edited May 2013
    well so far out of 6 hours trying to play the game I've actually been able to play for just under 1. First was the queue issues, now this...
  • bcvaporbcvapor Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 285 Bounty Hunter
    edited May 2013
    Thanks! This helps.

    Fortunately the game itself is superb (IMO), so good job. This outage should be debriefed for future reference!
    [SIGPIC][/SIGPIC]
  • hollowbody57hollowbody57 Member Posts: 8 Arc User
    edited May 2013
    You guys need to pay better attention. Top of the forums...

    "We are currently experiencing technical difficulties with our servers. We are investigating this issue and are working to bring the shard back online. Thank you for your patience!"
  • eddielnuneseddielnunes Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Getting this same error.
  • stripiestfilly0stripiestfilly0 Member Posts: 70 Arc User
    edited May 2013
    +1

    /tenchar
    Sorcerer.jpg
  • pollux0pollux0 Member Posts: 18 Arc User
    edited May 2013
    Hurry up and wait!~
  • mayhemsmmayhemsm Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 35
    edited May 2013
    Thanks for the update!
  • p0rt1rp0rt1r Member Posts: 4 Arc User
    edited May 2013
    http://nw-forum.perfectworld.com/showthread.php?180942-5-2-13-Temporary-Open-Beta-Outage

    All their servers had a heartattack
  • perfesserpoopperfesserpoop Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 13 Arc User
    edited May 2013
    Beep boop
    .
    .
    [SIGPIC][/SIGPIC]
  • kunseukkunseuk Member Posts: 5 Arc User
    edited May 2013
    Thanks for the update, can't wait to get back in.
  • ranncoreranncore Member, Moderators, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 2,508
    edited May 2013
    Gave me time to finally go to the grocery store.
  • kn0t13kn0t13 Member Posts: 5 Arc User
    edited May 2013
    Can't wait for the game to be back up! Thanks for all of your hard work :)
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    Thanks for the continued updates via Twitter and the Forums!

    Stickied for now.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • doomsday22kdoomsday22k Member Posts: 50 Arc User
    edited May 2013
    Good job and thank you for being open and honest!
  • sstrangeesstrangee Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited May 2013
    Sweet! Thanks for the update!
  • bjakubsonbjakubson Member Posts: 0 Arc User
    edited May 2013
    I died a little inside while waiting.

    My dungeon coffee is almost gone :(
  • rougen7rougen7 Member Posts: 3 Arc User
    edited May 2013
    sweet, yay
  • moodaymooday Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 54
    edited May 2013
    Looking forward to hitting level 60 early this morning then!
  • colkernelcolkernel Member Posts: 20 Arc User
    edited May 2013
    Ok, this is good to know.

    If you could unsticky the thread about the launcher, or something, it would help. I'd love to have read this one first.
  • jalharajalhara Member Posts: 8 Arc User
    edited May 2013
    Oh those are fun. HW failures suck, especialy if it is your blade or physical server that holds a ton of VMs
  • nowenowe Member Posts: 0 Arc User
    edited May 2013
    Meh, not really news. At least its fixed and coming soon(tm)
    nowesig2.png
  • abloecabloec Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited May 2013
    Just dont spill coffee on the new hardware.
  • nightelf34nightelf34 Member Posts: 27 Arc User
    edited May 2013
    Yay!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • eternal701000eternal701000 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 30
    edited May 2013
    So am I going to lose my celestial coin dailies because I can't log in due to this?
  • ownd1ownd1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    thx for the update
  • bongshots216bongshots216 Member, Neverwinter Beta Users Posts: 7 Arc User
    edited May 2013
    Thank you! Keep up the good work :)
  • aeterniaaeternia Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 29 Arc User
    edited May 2013
    Thx for update! PW handling problems and maintenance the right way by keeping players informed all the way.
  • amilahanuamilahanu Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 4 Arc User
    edited May 2013
    Does this mean we will still have down time tomorrow morning? Or does this outage cover that? :P
  • lims13lims13 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Thank you for being as transparent as you have been! You may get a lot of people complaining, but there are many more of us that are happy that you're showing signs of communication!

    Thank you. :)
  • kikiikikii Member, Banned Users, Neverwinter Beta Users Posts: 0
    edited May 2013
    They closed our QQ thread. We were up to like 70 pages. Sad day. I was making friends over there.
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