Neverwinter PC downtime

ambassadorkael · April 2023

Neverwinter's servers are currently down for emergency maintenance. We will bring the game back up as soon as it's ready.

Also, whew, what a first post for me to make as I'm helping around here, now.

alphastream · April 2023

Trial by fire! Wishing the team well on the fixes.

mentinmindmaker · April 2023

It went from bad to worse.. used to be 'Client unexpectedly closed', now it is 'File not found' during patching

I guess that is proof some hard work is being done - and during Easter holidays as well.

Good luck to your tech team - I am sure they are feeling a little bit stressed right now. Being down during Easter is double bad - lots of people off with time to play.

draco · April 2023

Still down, back to "Neverwinter's servers are currently down for emergency maintenance" and flipping between Client unexpectedly closed." and Ërror 2: File not found".

admiralwarlord · April 2023

I hope the most serious problems are fixed, but it's pretty strange maintenance after another on the same day and still so long. A pity since this happens on a date that should be a holiday in most Christian countries and that the game would probably be very busy.

As someone with faith would say: we can only pray that things get better.

uliphant · April 2023

ambassadorkael#6946 said:
Neverwinter's servers are currently down for emergency maintenance. We will bring the game back up as soon as it's ready.

Also, whew, what a first post for me to make as I'm helping around here, now.

So long and thanks for all the Fish (Douglas Adams) Hitchhikers Guide to the Galaxy. I only wish I had time to add a Char (steel dragonborn) named zaphod beeblebrox, prior to your celestial departure

uliphant · April 2023

ps, its Phew not whew... as in we phew we happy phew, we band of brothers..... once more unto the breach, shall we never train from mod to mod again

evarez · April 2023

Отличная информация

uliphant · April 2023

can we expect any recompense for this bunghole gumbo?

uliphant · April 2023

Its not like you can speak Putin's native tongue and be relevant to D&D, Unless you speak for negating earths history of misogynist conquest

hfleet · April 2023

uliphant#1374 said:
can we expect any recompense for this bunghole gumbo?

VIP Key and Daily Event items... Some things are on timers...

aslan · April 2023

Been HOURS and still no update? What kind of support/social media team do they run?

noxatreyu · April 2023

ERROR 2 FILE NOT FOUND

jettblack · April 2023

> @"aslan#5649" said:
> Been HOURS and still no update? What kind of support/social media team do they run?

I'm Feeling it too - just came back from holidays hoping to smash out all day today
missing my keys, sales on auction, and workshop omg the work shop.

mojoe · April 2023

24 HOURS..

draco · April 2023

This is quite unprecedented. Can't recall any game server being off-line for so long :(

admiralwarlord · April 2023

draco#9866 said:
This is quite unprecedented. Can't recall any game server being off-line for so long

I remember that in one of the Tales of Old events there was a similar problem, there was maintenance and soon after another emergency. It was humanly impossible to do the dungeon 5x (it was the dungeon that gave the chance to buy the darkned journal) and that's why I only managed to get the artifact in my GWF, this one was missing in my GF collection.

unuldur · April 2023

How long will take it?

archmage · April 2023

uliphant#1374 said:
Its not like you can speak Putin's native tongue and be relevant to D&D, Unless you speak for negating earths history of misogynist conquest

I hope a moderator delete the post quoted, since it has no place in DnD, and has nothing to do with the topic of maintenance.
.

I post a message of support for the entire team working on defeating this monster.
.

lolileveby · April 2023

Good luck fixing the game to all those hard working lads and lasses.

percemer · April 2023

Good morning!

As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated.

Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably.

It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening.

Thanks again for your understanding and patience!

andybones65 · April 2023

Thx for the update.
Good to see some compensation.ok best get back to housework.:)

faldaril · April 2023

draco#9866 said:
This is quite unprecedented. Can't recall any game server being off-line for so long

It happened some years ago for LOTRO, if I remember well it took 36 hours of maintenance.

beshar · April 2023

Hi Percemer and thanks for an offcial update on this.
Does it make sense to let the current flood of patches happen or will there be a single final patch once the issues are resolved?

mordo · April 2023

mordo · April 2023

I've been here the longest with neverwinter. and so on, a rare novelty that once again something is broken, as well as the new module and the rest, nothing new in the module map 2 bhe a few small ones and that's it, what is in each .best regards KRAKEN

raymark · April 2023

percemer said:
Good morning!

As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated.

Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably.

It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening.

Thanks again for your understanding and patience!

Let hope this compensation package is worth the long down time. Ill take a mystic lightning combat gem! A few choice packs for mystic insigs, a new assassin companion account wide and just to tip it off a 5 pack of mystic motes.

Not getting my hopes up though cause my experiences with previous compensation packages are things like a 50 stone of health.

irene · April 2023

I'll post a dio pic every hour until it's fixed

tornnomar · April 2023

I won't even pretend to know what happened. I know that I played Thursday night (East coast US time) and logged off at around 8:30PM. Looking forward to a 4 day weekend of Family time and some Neverwinter time as well.

Hopefully the game comes back today at some point. We once had Caturday, that was a fiasco. Now we have Bunnyday.
The Team will fix this. Best thing we, as players, can do is support them and not fail to understand that they are real people with families that they may want to spend time with over this holiday weekend, and if the game is offline for a few hours/days, so be it. Fairly certain that the world will not end because of it.

freeguy21 · April 2023

I think the game is still down now.... I hope they come up with some good compensation for the downtime... Like a coalescent mote for each hour of downtime.... that would be nice... or an extra week of VIP for everyone

irene · April 2023

Neverwinter PC downtime

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