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What is the Arc Client?
Install Arc
Crash Report Investigation [1/24/2020]
nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Hey folks!
We are investigating several crash reports and require additional information. If you are experiencing any crash of any type, please reply to this thread with the following information:
We are investigating several crash reports and require additional information. If you are experiencing any crash of any type, please reply to this thread with the following information:
- Incident ID (if available)
- Dxdiag (best source of information for us to follow up with) Go here for info on how to obtain this.
- Graphics card and OS
3
Comments
Windows 10.
dxdiag:
drive.google.com/file/d/1yBXXvmrdA_PRlVG6LEJr2RFtJ-lK_4tc/view
game client log files (zipped):
drive.google.com/open?id=1pD_yYsMhenwF-2edhkU_GbckjJM4N7YK
looks like a blue screen with a white sad face emoji and the text: "your PC ran into a problem an needs to restart as soon as we are finished collecting some error info."
▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂
There is supposed to be an image here, but the hamsters took it.
<div align="center">AKA Draconis of Luskan</div>
Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande
RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
please fix it mam...
my proccessor and graph card is AMD FX6300 6 Core @3.5GHz, and Sapphire Pulse RX 580 8GB
os Win7 64x and 14 GB of RAM..
so i think, i have no problem with Specification but why i can't login into the game and enjoy this game before my fav game get updated...
sorry for my bad english...
error code 10b9bc
windws 8.1
intel hd graphics chipset
cannot seem to get the dxdiag to copy and paste
hoping this helps to get the gamefixed
Ticket #91652
OS - Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Graphics Card - Card name: NVIDIA GeForce GTX 970
DX Diag Dump
------------------
System Information
------------------
Time of this report: 1/26/2020, 09:09:22
Machine name: DESKTOP-23AIN9V
Machine Id: {68E9D6DA-D9AD-4E4B-845D-9A9823AD9485}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X570 AORUS ELITE WIFI
BIOS: F11 (type: UEFI)
Processor: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
Page File: 6850MB used, 11915MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12210 MB
Dedicated Memory: 4043 MB
Shared Memory: 8166 MB
Current Mode: 2560 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651367,0.332031), Green(0.306641,0.630859), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG ULTRAWIDE
Monitor Id: GSM59F1
Native Mode: 2560 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll
Driver File Version: 26.21.0014.4187 (English)
Driver Version: 26.21.14.4187
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
-------------
Sound Devices
-------------
Description: Line (5- Steinberg UR22mkII )
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0499&PID_170F&REV_0104
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ysusb_w10_64.sys
Driver Version: 1.10.0004.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/12/2018 12:00:00 AM, 177784 bytes
Other Files:
Driver Provider: Yamaha Corporation.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: Neverwinter.exe
P2: 2019.11.1.1437
P3: 5dbca59b
P4: 0a4d
P5: 134217729
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 1366784707303316522, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: svchost.exe_WpnUserService
P2: 10.0.18362.1
P3: 32d6c210
P4: wpnuserservice.dll
P5: 10.0.18362.1
P6: ea13e855
P7: 0000000000008596
P8: c0000409
P9: 0000000000000007
P10:
+++ WER2 +++:
Fault bucket 2237076609752971861, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.WindowsStore_12001.1001.1.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 12001.1001.1.0
P4: 5e0e87a0
P5: 9ab6
P6: 2097152
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket 1470167709957223974, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
P2: praid:runtimebroker07f4358a809ac99a64a67c1
P3: 10.0.18362.1
P4: 4539d5a0
P5: SettingsEnvironment.Desktop.dll
P6: 10.0.18362.387
P7: 10b406e4
P8: c0000005
P9: 000000000002b605
P10:
+++ WER4 +++:
Fault bucket 1764772299418528779, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: Explorer.EXE
P2: 10.0.18362.449
P3: d3046e6b
P4: StackHash_9147
P5: 0.0.0.0
P6: 00000000
P7: PCH_4A_FROM_ntdll+0x000000000009CC14
P8: c0000005
P9: 0000000000000008
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: Explorer.EXE
P2: 10.0.18362.449
P3: d3046e6b
P4: StackHash_9147
P5: 0.0.0.0
P6: 00000000
P7: PCH_4A_FROM_ntdll+0x000000000009CC14
P8: c0000005
P9: 0000000000000008
P10:
+++ WER6 +++:
Fault bucket 1470167709957223974, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
P2: praid:runtimebroker07f4358a809ac99a64a67c1
P3: 10.0.18362.1
P4: 4539d5a0
P5: SettingsEnvironment.Desktop.dll
P6: 10.0.18362.387
P7: 10b406e4
P8: c0000005
P9: 000000000002b605
P10:
+++ WER7 +++:
Fault bucket 1832357190550730574, type 5
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.590:1
P2: MissingWinningComponentKey
P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.590:1
P2: MissingWinningComponentKey
P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.590:1
P2: MissingWinningComponentKey
P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
P4:
P5:
P6:
P7:
P8:
P9:
P10:
System Information
------------------
Time of this report: 1/26/2020, 20:46:44
Machine name: DESKTOP-DM516GB
Machine Id: {8979FD64-7354-4FD0-ACAF-A3E656BE2091}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 7479W54
BIOS: Lenovo ThinkCentre BIOS Ver 5CKT54.0 (type: BIOS)
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
Page File: 2896MB used, 2862MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
---------------
Display Devices
---------------
Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation
Chip type: Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_304917AA&REV_03
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1759 MB
Dedicated Memory: 128 MB
Shared Memory: 1631 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.625000,0.339844), Green(0.277344,0.594727), Blue(0.155273,0.070313), White Point(0.296875,0.297852)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LED TV
Monitor Id: ___0101
Native Mode: 1360 x 768(p) (60.366Hz)
Output Type: HD15
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.2702 (English)
Driver Version: 8.15.10.2702
DDI Version: 10
Feature Levels: 10_0,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 3/10/2013 6:00:00 PM, 6593816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-6D52-11CF-947E-4310A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2E12
SubSys ID: 0x304917AA
Revision ID: 0x0003
Driver Strong Name: oem1.inf:5f63e534d70dfd33:iEGL0:8.15.10.2702:pci\ven_8086&dev_2e12
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Haven't been able to play since new Mod came out.
Other people with same problem
https://www.arcgames.com/en/forums/neverwinter#/discussion/1254002/stuck-between-pressing-play-and-getting-to-the-char-screen-pc-win10
------------------
System Information
------------------
Time of this report: 1/26/2020, 11:45:13
Machine name: LAPTOP-TK0J2JK8
Machine Id: {7E8243DD-8EB0-4973-A7D4-D588300F9A7B}
Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Nitro AN515-54
BIOS: V1.09 (type: UEFI)
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16226MB RAM
Page File: 7137MB used, 11521MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_3E9B&SUBSYS_13311025&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8241 MB
Dedicated Memory: 128 MB
Shared Memory: 8113 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.575195,0.345703), Green(0.346680,0.572266), Blue(0.158203,0.117188), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO21ED
Native Mode: 1920 x 1080(p) (60.030Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd12umd64.dll
Driver File Version: 25.20.0100.6577 (English)
Driver Version: 25.20.100.6577
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2/7/2019 8:00:00 AM, 1836056 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-7DDB-11CF-246A-5533BBC2D435}
Vendor ID: 0x8086
Device ID: 0x3E9B
SubSys ID: 0x13311025
Revision ID: 0x0000
Driver Strong Name: oem26.inf:5f63e53429d61c21:iCFL_w10_DS:25.20.100.6577:PCI\VEN_8086&DEV_3E9B&SUBSYS_13311025
Rank Of Driver: 00CF0001
And clicking restart Neverwinter in the cryptic crash window shows:
ERROR: Unrecognized command "(null)" (did you mean "-(null)"?) Line: utils\cmdparse.c(2802)
Dxdiag: https://drive.google.com/open?id=1Z-_4Vf50c0eFq7-wph_kNb8Xo64Y87WC
OS is Win7, Intel Core i5-3317U CPU @ 1.70GHz, Intel HD Graphics 4000
It is not a strong machine I always played the game perfectly before the update, this error was already present on the first day of the launch of the Infernal Descent module on the test server.
Drivers have been updated to include the newest ones, as per customer service suggestion.
OS win10
Graphics card Nvidia 660m and Intel(R) HD Graphics 4000
DxDiag: https://drive.google.com/file/d/1S9Ol8WRoGEerK7B5-GGHqK3mOhEhQxqU/view?usp=sharing
Logs:
Crash_2020-01-27_21-00-00.Log
200127 21:24:39 231 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
Shutdown_2020-01-27_21-00-00.Log
200127 21:24:39 232 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
Pcl_2020-01-27_21-00-00.Log
200127 21:22:06 1 Client[0]: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
200127 21:22:10 2 Client[0]: Syncing required files
200127 21:22:10 3 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/bins.hogg
200127 21:22:10 4 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/bins2.hogg
200127 21:22:10 5 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/character.hogg
200127 21:22:10 6 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/object.hogg
200127 21:22:10 7 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/sound.hogg
200127 21:22:10 8 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/texture.hogg
200127 21:22:10 9 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/texture2.hogg
200127 21:22:10 10 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/data.hogg
200127 21:22:10 11 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/exes.hogg
200127 21:23:00 229 Client[0]: HTTP patching connected to micro.nwhttppatch.crypticstudios.com:80 (localport=58225)
200127 21:23:00 230 Client[0]: HTTP patching connected to micro.nwhttppatch.crypticstudios.com:80 (localport=58224)
Not sure if it helps or not.
[0128/082215:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
[0128/082215:ERROR:backend_impl.cc(2083)] Corrupt Index file
[0128/082215:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
[0128/082215:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Neverwinter_en\cef_cache to C:\Program Files (x86)\Neverwinter_en\old_cef_cache_000
[0128/082215:ERROR:backend_impl.cc(221)] Unable to create cache
[0128/082231:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
So I manually renamed the cache to old_cef_000 and now the debug log says this.
[0128/082231:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
[0128/083129:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
[0128/083139:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
At your neverwinter login screen, before you click PLAY, click "Options" at the top of the window, then under "Patching" select "Force Verify" instead of "On-demand Patching". Click "Save" and then PLAY. It will verify the files and patching will kick in once again. After patching is completed, you should be able to play as per normal.
nvidia 650m +intel HD graphics 4000, windows 7
However, a force verify and unticking demand patching works.
Thanks for the tip!
I got a warning popup that my DxDiag info is too long to post all of it here by close to 65000 characters. I don't know how or where to post the full file.
NVIDIA GeForce GTX 1080; Windows 10 Pro 64-bit (10.0, Build 18363)
Crash ID - 111624, the ending always changes.
Dxdiag
------------------
System Information
------------------
Time of this report: 1/30/2020, 11:01:13
Machine name: R2D2
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170914-0600)
Language: Bulgarian (Regional Setting: Bulgarian)
System Manufacturer: LENOVO
System Model: 33665TG
BIOS: Phoenix BIOS SC-T v2.2
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 7770MB RAM
Page File: 3091MB used, 12613MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_500017AA&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1360 x 768 (32 bit) (50Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LEN40B0
Native Mode: 1366 x 768(p) (60.045Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3190 (English)
Driver Version: 9.17.10.3190
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
-------------
Sound Devices
-------------
Description: Speakers (3- High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA500B&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.03.9600.16384 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/22/2013 13:38:21, 395776 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Integrated Camera
Location: Front
SymbolicLink: \\?\usb#vid_04f2&pid_b2ea&mi_00#7&6fe2ea7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_04F2&PID_B2EA&REV_0520&MI_00,USB\VID_04F2&PID_B2EA&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 6.3.9600.17217
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21.6.2006 г. 0:00:00
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Camera
Parent: USB\VID_04F2&PID_B2EA\6&26daa5b7&0&6
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging
Have a nice day.
When I clear the shader cache I can get past the first round of mobs spawning in the CoDG elevator, but then the rest of the ride down dips to 1FPS each time. If I don't clear it out, then I get 1FPS EVERY time. The same results while inspecting another player occur, but random on how badly I'm effected.
This issue did not start until Mod 18, and no other changes to my computer happened before that. After noticing the problems, I tried a clean install of the latest drivers and the game (using CCleaner to make sure no registry files were left before new install).
Here are my basic system specs (contact me if you need more...not posting public):
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Processor: AMD FX-8320E
Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
Page File: 4386MB used, 28276MB available
Card name: AMD Radeon (TM) R7 370 Series
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB