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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Crash Report Investigation [1/24/2020]

nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,495 Cryptic Developer
in Bug Reports (PC)
Hey folks!

We are investigating several crash reports and require additional information. If you are experiencing any crash of any type, please reply to this thread with the following information:
  • Incident ID (if available)
  • Dxdiag (best source of information for us to follow up with) Go here for info on how to obtain this.
  • Graphics card and OS
In an effort to best investigate this issue, please only provide the above information and pertinent description of crash. Posts that do not provide the information or are not directly related to specific crash incidents will be removed.
«13

Comments

  • prejekpaddlefishprejekpaddlefish Member Posts: 13 Arc User
    Repeated crashing post patching today, even in safe mode, upon reaching the character screen.
    Windows 10.

    dxdiag:
    drive.google.com/file/d/1yBXXvmrdA_PRlVG6LEJr2RFtJ-lK_4tc/view

    game client log files (zipped):
    drive.google.com/open?id=1pD_yYsMhenwF-2edhkU_GbckjJM4N7YK
  • auron#6793 auron
    auron#6793
         Member Posts: 386 Arc User
    edited January 2020
    Last time I closed neverwinter I got a blue screen of death. can't screenshot it or anything because it won't let me do anything with my computer when it happens. can't file any kind of crash report or anything in this state either.

    looks like a blue screen with a white sad face emoji and the text: "your PC ran into a problem an needs to restart as soon as we are finished collecting some error info."
    <div align="center"><img src="https://i.imgur.com/YH9QCXK.png" alt="" /></div></img>
    ▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂
    There is supposed to be an image here, but the hamsters took it.
    <div align="center">AKA Draconis of Luskan</div>

    Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande

    RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
  • fiqihalam32#9169 fiqihalam32
    fiqihalam32#9169
         Member Posts: 1 Arc User
    stuck when patching files upon select character...
    please fix it mam...

    my proccessor and graph card is AMD FX6300 6 Core @3.5GHz, and Sapphire Pulse RX 580 8GB
    os Win7 64x and 14 GB of RAM..
    so i think, i have no problem with Specification but why i can't login into the game and enjoy this game before my fav game get updated...

    sorry for my bad english...
  • emirikol#2638 emirikol
    emirikol#2638
         Member Posts: 18 Arc User
    day 5 still not working
    error code 10b9bc
    windws 8.1
    intel hd graphics chipset
    cannot seem to get the dxdiag to copy and paste

    hoping this helps to get the gamefixed
  • tivvumtivvum Member Posts: 33 Arc User
    edited January 2020
    I am crashing or hanging between the "Neverwinter" screen and the charcter load screen.

    Ticket #91652

    OS - Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Graphics Card - Card name: NVIDIA GeForce GTX 970


    DX Diag Dump
    ------------------
    System Information
    ------------------
    Time of this report: 1/26/2020, 09:09:22
    Machine name: DESKTOP-23AIN9V
    Machine Id: {68E9D6DA-D9AD-4E4B-845D-9A9823AD9485}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: X570 AORUS ELITE WIFI
    BIOS: F11 (type: UEFI)
    Processor: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16334MB RAM
    Page File: 6850MB used, 11915MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 970
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 970
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 12210 MB
    Dedicated Memory: 4043 MB
    Shared Memory: 8166 MB
    Current Mode: 2560 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.651367,0.332031), Green(0.306641,0.630859), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: LG ULTRAWIDE
    Monitor Id: GSM59F1
    Native Mode: 2560 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvldumdx.dll
    Driver File Version: 26.21.0014.4187 (English)
    Driver Version: 26.21.14.4187
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6


    -------------
    Sound Devices
    -------------
    Description: Line (5- Steinberg UR22mkII )
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_0499&PID_170F&REV_0104
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ysusb_w10_64.sys
    Driver Version: 1.10.0004.0001 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/12/2018 12:00:00 AM, 177784 bytes
    Other Files:
    Driver Provider: Yamaha Corporation.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Post edited by tivvum on
  • oldone#2889 oldone
    oldone#2889
         Member Posts: 4 Arc User
    Not to familiar with whats happening but I have Windows 8.1 get a crash code 10c6dc after launch I get a Client.exe has stopped working. I have not been able to get in since 1/21/2020. Worked great before that.
  • shadow#5192 shadow
    shadow#5192
         Member Posts: 5 Arc User
    Incident ID 10d924. I am crashing or hanging between the "Neverwinter" screen and the charcter load screen. ---------------
    Diagnostics
    ---------------
    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Neverwinter.exe
    P2: 2019.11.1.1437
    P3: 5dbca59b
    P4: 0a4d
    P5: 134217729
    P6:
    P7:
    P8:
    P9:
    P10:
    +++ WER1 +++:
    Fault bucket 1366784707303316522, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: svchost.exe_WpnUserService
    P2: 10.0.18362.1
    P3: 32d6c210
    P4: wpnuserservice.dll
    P5: 10.0.18362.1
    P6: ea13e855
    P7: 0000000000008596
    P8: c0000409
    P9: 0000000000000007
    P10:
    +++ WER2 +++:
    Fault bucket 2237076609752971861, type 5
    Event Name: MoAppHang
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Microsoft.WindowsStore_12001.1001.1.0_x64__8wekyb3d8bbwe
    P2: praid:App
    P3: 12001.1001.1.0
    P4: 5e0e87a0
    P5: 9ab6
    P6: 2097152
    P7:
    P8:
    P9:
    P10:
    +++ WER3 +++:
    Fault bucket 1470167709957223974, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
    P2: praid:runtimebroker07f4358a809ac99a64a67c1
    P3: 10.0.18362.1
    P4: 4539d5a0
    P5: SettingsEnvironment.Desktop.dll
    P6: 10.0.18362.387
    P7: 10b406e4
    P8: c0000005
    P9: 000000000002b605
    P10:
    +++ WER4 +++:
    Fault bucket 1764772299418528779, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Explorer.EXE
    P2: 10.0.18362.449
    P3: d3046e6b
    P4: StackHash_9147
    P5: 0.0.0.0
    P6: 00000000
    P7: PCH_4A_FROM_ntdll+0x000000000009CC14
    P8: c0000005
    P9: 0000000000000008
    P10:
    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Explorer.EXE
    P2: 10.0.18362.449
    P3: d3046e6b
    P4: StackHash_9147
    P5: 0.0.0.0
    P6: 00000000
    P7: PCH_4A_FROM_ntdll+0x000000000009CC14
    P8: c0000005
    P9: 0000000000000008
    P10:
    +++ WER6 +++:
    Fault bucket 1470167709957223974, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy
    P2: praid:runtimebroker07f4358a809ac99a64a67c1
    P3: 10.0.18362.1
    P4: 4539d5a0
    P5: SettingsEnvironment.Desktop.dll
    P6: 10.0.18362.387
    P7: 10b406e4
    P8: c0000005
    P9: 000000000002b605
    P10:
    +++ WER7 +++:
    Fault bucket 1832357190550730574, type 5
    Event Name: WindowsWcpStoreCorruption
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 10.0.18362.590:1
    P2: MissingWinningComponentKey
    P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    +++ WER8 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpStoreCorruption
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 10.0.18362.590:1
    P2: MissingWinningComponentKey
    P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    +++ WER9 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpStoreCorruption
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 10.0.18362.590:1
    P2: MissingWinningComponentKey
    P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
  • shadow#5192 shadow
    shadow#5192
         Member Posts: 5 Arc User
    I am crashing or hanging between the "Neverwinter" screen and the character load screen. Incident ID 10d9f0

    System Information
    ------------------
    Time of this report: 1/26/2020, 20:46:44
    Machine name: DESKTOP-DM516GB
    Machine Id: {8979FD64-7354-4FD0-ACAF-A3E656BE2091}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 7479W54
    BIOS: Lenovo ThinkCentre BIOS Ver 5CKT54.0 (type: BIOS)
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 4096MB RAM
    Available OS Memory: 3328MB RAM
    Page File: 2896MB used, 2862MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode
    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
    Manufacturer: Intel Corporation
    Chip type: Intel(R) 4 Series Express Chipset Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_304917AA&REV_03
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 1759 MB
    Dedicated Memory: 128 MB
    Shared Memory: 1631 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.625000,0.339844), Green(0.277344,0.594727), Blue(0.155273,0.070313), White Point(0.296875,0.297852)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: LED TV
    Monitor Id: ___0101
    Native Mode: 1360 x 768(p) (60.366Hz)
    Output Type: HD15
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumd64.dll,igd10umd64.dll
    Driver File Version: 8.15.0010.2702 (English)
    Driver Version: 8.15.10.2702
    DDI Version: 10
    Feature Levels: 10_0,9_1
    Driver Model: WDDM 1.1
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Virtualization: Not Supported
    Block List: No Blocks
    Catalog Attributes: N/A
    Driver Attributes: Final Retail
    Driver Date/Size: 3/10/2013 6:00:00 PM, 6593816 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-6D52-11CF-947E-4310A3C2C535}
    Vendor ID: 0x8086
    Device ID: 0x2E12
    SubSys ID: 0x304917AA
    Revision ID: 0x0003
    Driver Strong Name: oem1.inf:5f63e534d70dfd33:iEGL0:8.15.10.2702:pci\ven_8086&dev_2e12
    Rank Of Driver: 00EC2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported
  • shadow#5192 shadow
    shadow#5192
         Member Posts: 5 Arc User
    I have not been able to get in since 1/21/2020. Worked great before that.
  • ozmandiusrex#3059 ozmandiusrex
    ozmandiusrex#3059
         Member Posts: 11 Arc User
    As above. Gets stuck on patching 2 files just before the character screen (launcher patching is OK).
    Haven't been able to play since new Mod came out.

    Other people with same problem
    https://www.arcgames.com/en/forums/neverwinter#/discussion/1254002/stuck-between-pressing-play-and-getting-to-the-char-screen-pc-win10
  • cajcajcajcaj Member Posts: 3 Arc User
    I am also getting stuck on patching 2 files since the new Mod came out.

    ------------------
    System Information
    ------------------
    Time of this report: 1/26/2020, 11:45:13
    Machine name: LAPTOP-TK0J2JK8
    Machine Id: {7E8243DD-8EB0-4973-A7D4-D588300F9A7B}
    Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Nitro AN515-54
    BIOS: V1.09 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 16226MB RAM
    Page File: 7137MB used, 11521MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
    Chip type: Intel(R) UHD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_3E9B&SUBSYS_13311025&REV_00
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8241 MB
    Dedicated Memory: 128 MB
    Shared Memory: 8113 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.575195,0.345703), Green(0.346680,0.572266), Blue(0.158203,0.117188), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO21ED
    Native Mode: 1920 x 1080(p) (60.030Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c4750617475dbc36\igd12umd64.dll
    Driver File Version: 25.20.0100.6577 (English)
    Driver Version: 25.20.100.6577
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.5
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 2/7/2019 8:00:00 AM, 1836056 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-7DDB-11CF-246A-5533BBC2D435}
    Vendor ID: 0x8086
    Device ID: 0x3E9B
    SubSys ID: 0x13311025
    Revision ID: 0x0000
    Driver Strong Name: oem26.inf:5f63e53429d61c21:iCFL_w10_DS:25.20.100.6577:PCI\VEN_8086&DEV_3E9B&SUBSYS_13311025
    Rank Of Driver: 00CF0001
  • themadvykingthemadvyking Member Posts: 6 Arc User
    Same here and was doing this on star trek online as well. So if can be fixed one game it will get the other
  • ttiihttiih Member Posts: 2 Arc User
    Hi 10e0e8, 10e0fe, 10e135 ... (the ending always changes).

    And clicking restart Neverwinter in the cryptic crash window shows:

    ERROR: Unrecognized command "(null)" (did you mean "-(null)"?) Line: utils\cmdparse.c(2802)

    Dxdiag: https://drive.google.com/open?id=1Z-_4Vf50c0eFq7-wph_kNb8Xo64Y87WC

    OS is Win7, Intel Core i5-3317U CPU @ 1.70GHz, Intel HD Graphics 4000

    It is not a strong machine I always played the game perfectly before the update, this error was already present on the first day of the launch of the Infernal Descent module on the test server.
  • waargh#0898 waargh
    waargh#0898
         Member Posts: 4 Arc User
    Gets stuck between pressing 'play' and getting to the character screen. It says 'patching 2 files' and then just stays there, I tried leaving it overnight but no luck.

    Drivers have been updated to include the newest ones, as per customer service suggestion.

    OS win10

    Graphics card Nvidia 660m and Intel(R) HD Graphics 4000

    DxDiag: https://drive.google.com/file/d/1S9Ol8WRoGEerK7B5-GGHqK3mOhEhQxqU/view?usp=sharing

    Logs:
    Crash_2020-01-27_21-00-00.Log
    200127 21:24:39 231 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

    Shutdown_2020-01-27_21-00-00.Log
    200127 21:24:39 232 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

    Pcl_2020-01-27_21-00-00.Log
    200127 21:22:06 1 Client[0]: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
    200127 21:22:10 2 Client[0]: Syncing required files
    200127 21:22:10 3 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/bins.hogg
    200127 21:22:10 4 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/bins2.hogg
    200127 21:22:10 5 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/character.hogg
    200127 21:22:10 6 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/object.hogg
    200127 21:22:10 7 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/sound.hogg
    200127 21:22:10 8 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/texture.hogg
    200127 21:22:10 9 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/texture2.hogg
    200127 21:22:10 10 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/data.hogg
    200127 21:22:10 11 Client[0]: Scanning hogg C:/Program Files (x86)/Neverwinter_en/Neverwinter/Live/piggs/exes.hogg
    200127 21:23:00 229 Client[0]: HTTP patching connected to micro.nwhttppatch.crypticstudios.com:80 (localport=58225)
    200127 21:23:00 230 Client[0]: HTTP patching connected to micro.nwhttppatch.crypticstudios.com:80 (localport=58224)
  • tivvumtivvum Member Posts: 33 Arc User
    edited January 2020
    Found this in the debug log.
    Not sure if it helps or not.


    [0128/082215:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0128/082215:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [0128/082215:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [0128/082215:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Neverwinter_en\cef_cache to C:\Program Files (x86)\Neverwinter_en\old_cef_cache_000
    [0128/082215:ERROR:backend_impl.cc(221)] Unable to create cache
    [0128/082231:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)

    So I manually renamed the cache to old_cef_000 and now the debug log says this.

    [0128/082231:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
    [0128/083129:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0128/083139:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.playneverwinter.com/static/all/js/api.js(158)
  • cajcajcajcaj Member Posts: 3 Arc User
    For those who had the same issue as me whereby you get stuck while "Patching 2 files.....", try the following. It works for me so hopefully works for you too.

    At your neverwinter login screen, before you click PLAY, click "Options" at the top of the window, then under "Patching" select "Force Verify" instead of "On-demand Patching". Click "Save" and then PLAY. It will verify the files and patching will kick in once again. After patching is completed, you should be able to play as per normal.
  • vinceent1vinceent1 Member, NW M9 Playtest Posts: 1,264 Arc User
    i am stuck on verifying 166/128154 CostumeMaterial.bin . its already a week i cant log to my characters. its about time to fix the game
  • rikitakirikitaki Member Posts: 926 Arc User
    edited January 2020
    10f53e, 10f57c - atm I have 100% sure crash to desktop in CoDG when the lift shakes (however, there were just 4 tries total ;) )
    nvidia 650m +intel HD graphics 4000, windows 7
  • tivvumtivvum Member Posts: 33 Arc User
    edited January 2020
    cajcaj said:

    For those who had the same issue as me whereby you get stuck while "Patching 2 files.....", try the following. It works for me so hopefully works for you too.

    At your neverwinter login screen, before you click PLAY, click "Options" at the top of the window, then under "Patching" select "Force Verify" instead of "On-demand Patching". Click "Save" and then PLAY. It will verify the files and patching will kick in once again. After patching is completed, you should be able to play as per normal.

    I had already tried a force verify without un-ticking on demand patching. That didn't work.
    However, a force verify and unticking demand patching works.

    Thanks for the tip!
    Post edited by tivvum on
  • ozmandiusrex#3059 ozmandiusrex
    ozmandiusrex#3059
         Member Posts: 11 Arc User
    tivvum said:

    cajcaj said:

    For those who had the same issue as me whereby you get stuck while "Patching 2 files.....", try the following. It works for me so hopefully works for you too.

    At your neverwinter login screen, before you click PLAY, click "Options" at the top of the window, then under "Patching" select "Force Verify" instead of "On-demand Patching". Click "Save" and then PLAY. It will verify the files and patching will kick in once again. After patching is completed, you should be able to play as per normal.

    I had already tried a force verify without un-ticking on demand patching. That didn't work.
    However, a force verify and unticking demand patching works.

    Thanks for the tip!
    Great! Worked for me as ell.
  • roadkill#6177 roadkill
    roadkill#6177
         Member Posts: 534 Arc User
    edited January 2020
    Submitting any in-game bug report since Mod18 has crashed the client for me, 100% of the time and close to 10 reports in quantity. And although not crashes I have also had unexpected log outs when transferring zones or instance or when attempting to go to Character Select.

    I got a warning popup that my DxDiag info is too long to post all of it here by close to 65000 characters. I don't know how or where to post the full file.

    NVIDIA GeForce GTX 1080; Windows 10 Pro 64-bit (10.0, Build 18363)
  • d1nn0saurd1nn0saur Member Posts: 3 Arc User
    Hello,

    Crash ID - 111624, the ending always changes.

    Dxdiag
    ------------------
    System Information
    ------------------
    Time of this report: 1/30/2020, 11:01:13
    Machine name: R2D2
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170914-0600)
    Language: Bulgarian (Regional Setting: Bulgarian)
    System Manufacturer: LENOVO
    System Model: 33665TG
    BIOS: Phoenix BIOS SC-T v2.2
    Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 7770MB RAM
    Page File: 3091MB used, 12613MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode
    DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_500017AA&REV_09
    Display Memory: 1792 MB
    Dedicated Memory: 32 MB
    Shared Memory: 1760 MB
    Current Mode: 1360 x 768 (32 bit) (50Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LEN40B0
    Native Mode: 1366 x 768(p) (60.045Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 9.17.0010.3190 (English)
    Driver Version: 9.17.10.3190
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.2
    Graphics Preemption: DMA
    Compute Preemption: Thread group
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Driver Attributes: Final Retail

    -------------
    Sound Devices
    -------------
    Description: Speakers (3- High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA500B&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.03.9600.16384 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/22/2013 13:38:21, 395776 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: Integrated Camera
    Location: Front
    SymbolicLink: \\?\usb#vid_04f2&pid_b2ea&mi_00#7&6fe2ea7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_04F2&PID_B2EA&REV_0520&MI_00,USB\VID_04F2&PID_B2EA&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 6.3.9600.17217
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 21.6.2006 г. 0:00:00
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: Integrated Camera
    Parent: USB\VID_04F2&PID_B2EA\6&26daa5b7&0&6
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging


    Have a nice day.
  • wimin#9302 wimin
    wimin#9302
         Member Posts: 15 Arc User
    I noticed the crashes happen whenever I try to report an item in Help section. It happened twice yesterday, when I tried to report a bug from an item.
    Wimin, the legendary archmage of thaumaturgy. //Level 80 wizard (main) // // Level 80 Fighter (second) //

  • some1stolemynicknamesome1stolemynickname Member Posts: 90 Arc User
    I believe there's an issue with the shader cache. When I reset it, my problems go away (temporarily). So far there are 2 things that cause low FPS (sudden drop): CoDG elevator when mobs spawn, inspecting another player.

    When I clear the shader cache I can get past the first round of mobs spawning in the CoDG elevator, but then the rest of the ride down dips to 1FPS each time. If I don't clear it out, then I get 1FPS EVERY time. The same results while inspecting another player occur, but random on how badly I'm effected.

    This issue did not start until Mod 18, and no other changes to my computer happened before that. After noticing the problems, I tried a clean install of the latest drivers and the game (using CCleaner to make sure no registry files were left before new install).

    Here are my basic system specs (contact me if you need more...not posting public):

    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)

    Processor: AMD FX-8320E
    Memory: 16384MB RAM
    Available OS Memory: 16332MB RAM
    Page File: 4386MB used, 28276MB available

    Card name: AMD Radeon (TM) R7 370 Series
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
  • themadvykingthemadvyking Member Posts: 6 Arc User
    nothing here two weeks now. hoping soon whatever was put in gets reversed
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