Shroud of Souls Preview Patch Notes: NW.80.20170417a.7 (Updated 5/4)

rjc9000 · May 2017

terramak said:

Update 2017-05-04: This should be *($pletely resolved with the .7 build.

I see the new censorship has come to the forums.

Gold star for whomever was the one with "enough" common sense who made it a goal to use this to block the gold spammers.

I personally think it's hilarious that words formatted like "com" and "gol" are censored, but it sometimes becomes annoying, such as when you legitimately need to beg for gold or want to tell someone to come to your location.

I guess you can't let yourself be held back by common sense.

*eagerly awaits to see if my comments get autocensored by the auto-filter*

kreatyve · May 2017

rjc9000 said:

terramak said:

Update 2017-05-04: This should be *($pletely resolved with the .7 build.
I see the new censorship has come to the forums.

Gold star for whomever was the one with "enough" common sense who made it a goal to use this to block the gold spammers.

I personally think it's hilarious that words formatted like "com" and "gol" are censored, but it sometimes becomes annoying, such as when you legitimately need to beg for gold or want to tell someone to come to your location.

I guess you can't let yourself be held back by common sense.

*eagerly awaits to see if my comments get autocensored by the auto-filter*

LOL... he was joking around and manually typed that... Shall I censor your comment for you?

shadows1313 · May 2017

@terramak Can u guys please consider adding bulk buying option for the resources in the temporary masterwork stores too in the stronghold if u haven't already? At the very least for the tab with the basic resources as spending some marks to get resources there is extremely tedious, u can only spend 1 mark at a time per resource stack there, i spent like 5k marks on some materials i needed from there the other day... literally 5k double clicks for that at least. Thanks!

adinosii · May 2017

Quite a few good fixes here - however, one thing confuses me a bit.

terramak said:

In order to alleviate server performance issues, as well as to adhere more closely to the standard behavior of proc effects in Neverwinter, the following insignia bonuses will no longer be able to proc off of themselves and will instead only proc off of at-will, encounter and daily powers:

I use some of the bonuses in question, so this might affect me, however, if I read the descriptions I see "Whenever you perform a Lifesteal,.." and "Whenever you perform a Critical Strike..." Maybe I am just missing something, but I don't see how I could ever have performed a lifesteal or a critical strike, except through the use if an at-will, encounter or daily power. So, what does it mean that the powers used to "proc off themselves", considering the description. What am I losing?

terramak said:

Stronghold Marauders: Latency issues have been reported while engaging in this content.

Just a note here: Once things quiet down a bit in a week or two, I really hope you will take a second look at the rewards the marauders give. It seems to me that most guilds have pretty much given up on the event and not because of the lag.

bitt3rnightmar3 · May 2017

Thanks @cellablock That's exactly what I mean with static objects appearing to stutter or move. When I'm interacting with any part of the character sheet UI similar things happen to the text when I hover over boxes. @terramak

rayne468 · May 2017

@terramak

i mean this

Old holy weapon effect

New holy effect

This is really annoying for me

please fixed red skin issue thanks for other changes... ty

vida44 · May 2017

@terramak blue insignias can't be donated to the guild coffer. We had this error way back last year I think.

rjc9000 · May 2017

kreatyve said:

rjc9000 said:

terramak said:

Update 2017-05-04: This should be *($pletely resolved with the .7 build.
I see the new censorship has come to the forums.

Gold star for whomever was the one with "enough" common sense who made it a goal to use this to block the gold spammers.

I personally think it's hilarious that words formatted like "com" and "gol" are censored, but it sometimes becomes annoying, such as when you legitimately need to beg for gold or want to tell someone to come to your location.

I guess you can't let yourself be held back by common sense.

*eagerly awaits to see if my comments get autocensored by the auto-filter*
LOL... he was joking around and manually typed that... Shall I censor your comment for you?

Aw... I actually thought that it came to the forums too.

I appreciate that the devs have a sense of humor and are willing to self-depreciate some of the sillier things that they've put in this game.

cellablock · May 2017

@terramak i got a question why weren't the graphics changes placed in preview patch notes for testing before they went live ? for it totally sucks that i cant play like i used to anymore

beckylunatic · May 2017

rayne468 said:
This is really annoying for me please fixed red skin issue thanks for other changes... ty

That doesn't look like an animation change, but a display glitch where certain combinations of weapon skin and enchant show an underlying red/green mesh that you're not supposed to see at all. You could play around with your graphic settings and see if anything changes.

rayne468 · May 2017

beckylunatic said:

rayne468 said:
This is really annoying for me please fixed red skin issue thanks for other changes... ty
That doesn't look like an animation change, but a display glitch where certain combinations of weapon skin and enchant show an underlying red/green mesh that you're not supposed to see at all. You could play around with your graphic settings and see if anything changes.

new effect is coming from after patch and my all setting max... i showed old picture.. old holy avenger effect is looking good but now is really terrible after graphical changes update and i feel like too bad for this.... my english is weak sorry but i dont liked new weapon effect always flickering and red skins

bitt3rnightmar3 · May 2017

Today after I downloaded whatever patch there was I was trying to do a heroic encounter in the Stronghold. Got 2 mobs in and crashed with the same device hung error that's been happening since Shroud of Souls. I'm feeling kinda disheartened to be honest

Is this going to be a situation where I just need to get a better computer or is it actually something to do with the game it's self?

Unknown · May 2017

This content has been removed.

terramak · May 2017

Thanks for the follow-up, everyone. I don't have my finger on the pulse of the Stronghold Marauders rewards; the team's heard the feedback but I don't know whether there's a plan of action.

The graphics changes not being in the patch notes initially: That one was on me. There are basically always backend changes with each new major build, but in this case I didn't provide even a vague note of it in time for people to get on and test.

@bitt3rnightmar3 - While a better computer is always a nice thing to have, this is probably a game issue. The only thing we've intentionally dropped support for recently is DirectX 9 - Anything else (unless I'm missing something) is likely a bug that we need to look into. Thanks for sending me the info I requested, hopefully we'll get to resolving these ASAP (though the issue will likely persist through the weekend).

@cellablock - This is one heck of a video. Thanks for creating and posting it, that should help us investigate.

Edit / update: Oh, if you have an ID that came with the crash (if a Cryptic process caught the crash and prompted you to submit a description of what you were doing), I'd love to see the ID so I can look it up quickly internally.

bitt3rnightmar3 · May 2017

terramak said:

@bitt3rnightmar3 - While a better computer is always a nice thing to have, this is probably a game issue. The only thing we've intentionally dropped support for recently is DirectX 9 - Anything else (unless I'm missing something) is likely a bug that we need to look into. Thanks for sending me the info I requested, hopefully we'll get to resolving these ASAP (though the issue will likely persist through the weekend).

Edit / update: Oh, if you have an ID that came with the crash (if a Cryptic process caught the crash and prompted you to submit a description of what you were doing), I'd love to see the ID so I can look it up quickly internally.

I have directx 11 on my computer. Everything was working fine past the post from March or whenever when you dropped directx 9 support.

I'm not sure where I'd find the ID from the crash but cryptic bug report prompt came up each time I had the crash. I submitted it but I'm not sure how to look it up on my computer after the fact if I can.

Thanks @terramak . It's somewhat comforting to know that this problem is being worked on but I admit it really is quite disappointing. I'm almost at my 4th anniversary of playing and I'm not really wanting to find another game

Sure, neverwinter has it's faults but I enjoy it still. Hopefully everyone affected can get back to playing soon enough.

bitt3rnightmar3 · May 2017

In an entirely unrelated issue- My husband can get on the game and noticed the following about Runestead while He was running weekly quests:

Why does runestead no longer give other campaign currency besides Storm giant support? It seems that it no longer gives Runic pieces or Secrets of Ostoria. This is problematic for people who need those to complete campaigns on alts or in the future for people just starting out- making the entire process take longer. I remember this was changed at some point with an update but it seems like it's been reverted.

cellablock · May 2017

terramak said:
Thanks for the follow-up, everyone. I don't have my finger on the pulse of the Stronghold Marauders rewards; the team's heard the feedback but I don't know whether there's a plan of action.

The graphics changes not being in the patch notes initially: That one was on me. There are basically always backend changes with each new major build, but in this case I didn't provide even a vague note of it in time for people to get on and test.

@bitt3rnightmar3 - While a better computer is always a nice thing to have, this is probably a game issue. The only thing we've intentionally dropped support for recently is DirectX 9 - Anything else (unless I'm missing something) is likely a bug that we need to look into. Thanks for sending me the info I requested, hopefully we'll get to resolving these ASAP (though the issue will likely persist through the weekend).

@cellablock - This is one heck of a video. Thanks for creating and posting it, that should help us investigate.

Edit / update: Oh, if you have an ID that came with the crash (if a Cryptic process caught the crash and prompted you to submit a description of what you were doing), I'd love to see the ID so I can look it up quickly internally.

will do will provide up on next instance hope this help but it happens on my gwf more then ever when i go unstoppable and start attacking ther animation of the toon goes to a full blur.

cellablock · May 2017

just something i caught while tinkering with toggles for graphics placing everything mean every setting should be at the lowest but instead some are still at the highest http://prntscr.com/f4oci5

cellablock · May 2017

@terramak i finally got it here is the ticket id for the crash #104069634. got the error message "fatal error : direct3d driver returned error code (E_OUTOFMEMORY) while creating a texture". prntscr.com/f4r58b

edit: here is also the gwf in unstoppable mode and all blurred out

https://youtu.be/xk9CIj0wt9Ihttps://youtu.be/xk9CIj0wt9I
dxdiag as well
@miasmat

zeppelin · May 2017

Cant play since this new mod came up. 1-2 min inside the game and then crash. Two kind of crashes, sometimes the "out of memory" or sometimes the " error device removed" . ID from the last crash (error device removed) : 104069503

adinosii · May 2017

terramak said:
Thanks for the follow-up, everyone. I don't have my finger on the pulse of the Stronghold Marauders rewards; the team's heard the feedback but I don't know whether there's a plan of action.

Let me give you an example of why a "plan of action" is needed. I just went to donate some stuff to the guild coffer, and I noticed something regarding the fey trinkets.

The green voucher is a part of the rewards for one of the DFs I did. It adds 195 to the coffer.

The first 3 grey vouchers dropped from HEs. They add 150 to the coffer or 50 each.

The final 28 grey vouchers are a part of the reward for the marauders (20 waves). They add 140 to the coffer or 5 each. (Yes, a tenth of what the HE vouchers give).

At first glance it might seem that the numbers are not that far apart...however, the DFs also have a pretty decent chance of giving you blue or purple vouchers (or strongboxes), which simply means that the reward/effort ratio (if you calculate it in, say, GMs/minute is much, much higher for the DFs. Even the smallest stronghold HEs "outperform" the marauders because a single grey HE voucher gives ten times as much as a grey Marauder voucher.

No wonder that after giving their members a chance to try the Marauders, many guilds recommend running it just once per week and just for the influence.

I recommend collecting some data on how much time people spend in DFs, and calculating the guild mark earn rate, and comparing that to what the Marauders give. Then, boost the maruder rewaard to something comparable - unless you just want to admit the event is badly-designed and a waste of time.

kronus · May 2017

I've been getting crashes since the patch on Thursday. Allowed the cryptic error reporter to send it in. Is there any progress on this yet?

earlgreybeard · May 2017

I could of easily missed it but I haven't seen mentioned:
the

[ERROR] You do not meet the requirements for this item

message you seem to get when opening the rewards for either resistance or security tasks

I have 3 now completed shroud of souls and they all still get that message from those rewards, unless its for something you get after you have got the campaign to 100% (which I haven't done yet) I can't imagine what that requirement is as most of the requirements in this quest line have been done.

bitt3rnightmar3 · May 2017

I got a new flavor of error message this morning. I wasn't even able to claim my key today. My VIP is running out soon

terramak · May 2017

Thanks again for the follow-ups, folks!

@bitt3rnightmar3 - Good catch on both of your part! The issue is now written up internally, and Runestead should hopefully give the proper rewards again soon. (Can't promise it'll be the next build.)

@vida44 - Good catch there, too, on being unable to donate Rare (and potentially Epic) Insignias to the Stronghold Coffer. This one's now written up, looks like it was a side effect of the Item Level changes of all things.

@earlgreybeard - I've requested that folks look into this and get solid reproduction steps on the issue.

@cellablock - Is this how you'd describe the GWF Blur issue you're reporting? I want to make sure I hand it over to folks with an accurate description.
"When using powers that have motion blur visual effects, the blur is significantly stronger than it used to be, and doesn't read well. This is made even more noticeable when using the Great Weapon Fighter power, Unstoppable."

Other Stuff
The walls in Helm's Hold growing as you approach them / other static geometry changing as the player moves: It looks like the cause for this has been found internally. I don't have a set timeline for a fix, but it appears that this is not directly related to the crashes that folks are experiencing.

The crashes are still under investigation. We've got one angle to follow up on (potentially how we work with Intel graphics), but we'll keep our eyes and ears open. If you started consistently crashing with Shroud of Souls, please let me know what graphics card you're running on.
What I'm looking for right now is: Are we investigating the right angle with Intel graphics cards / integrated graphics solutions? Are there other cards that are also running into similar issues? Are NVIDIA / ATI cards affected?

EDIT:
@cellablock - For the Graphics Options screenshot, is the issue you're reporting the following?
"When I set the top sliders to Low, I expect all of the graphics options to be set to the minimum value. However, Reflection Quality is still set to High."

darthshanso · May 2017

Having the client crash on me when I'm idle. Allows me to play. Then I have to re-test all the files to get back in the game. Loading the game is taking much longer than it used to. Hope they fix this soon.

terramak · May 2017

If it helps, you may be able to click "No" on the "Verify all files?" prompt on a normal crash. For the times you'd actually want to verify files, there will usually be an error message on the crash report of "corrupt texture" or "corrupt file" or something. If you consistently run into a crash in the same place and others aren't having an issue, that can also signify an issue where you'll want to verify files.

Hopefully that gets you back into game a little more quickly while we sort out the new crash issues on our side.

cellablock · May 2017

terramak said:
Thanks again for the follow-ups, folks!

@bitt3rnightmar3 - Good catch on both of your part! The issue is now written up internally, and Runestead should hopefully give the proper rewards again soon. (Can't promise it'll be the next build.)

@vida44 - Good catch there, too, on being unable to donate Rare (and potentially Epic) Insignias to the Stronghold Coffer. This one's now written up, looks like it was a side effect of the Item Level changes of all things.

@earlgreybeard - I've requested that folks look into this and get solid reproduction steps on the issue.

@cellablock - Is this how you'd describe the GWF Blur issue you're reporting? I want to make sure I hand it over to folks with an accurate description.
"When using powers that have motion blur visual effects, the blur is significantly stronger than it used to be, and doesn't read well. This is made even more noticeable when using the Great Weapon Fighter power, Unstoppable."

Other Stuff
The walls in Helm's Hold growing as you approach them / other static geometry changing as the player moves: It looks like the cause for this has been found internally. I don't have a set timeline for a fix, but it appears that this is not directly related to the crashes that folks are experiencing.

The crashes are still under investigation. We've got one angle to follow up on (potentially how we work with Intel graphics), but we'll keep our eyes and ears open. If you started consistently crashing with Shroud of Souls, please let me know what graphics card you're running on.
What I'm looking for right now is: Are we investigating the right angle with Intel graphics cards / integrated graphics solutions? Are there other cards that are also running into similar issues? Are NVIDIA / ATI cards affected?

EDIT:
@cellablock - For the Graphics Options screenshot, is the issue you're reporting the following?
"When I set the top sliders to Low, I expect all of the graphics options to be set to the minimum value. However, Reflection Quality is still set to High."

@terramak yes thats correct for both hopefully more persons can come forward provide info on their cards or maybe a poll to see which cards are affected by the crash could help

bitt3rnightmar3 · May 2017

Today's error : 104069503

Any word on when we those who are affected by these crashes could be getting back into the game?

faredawg1 · May 2017

Im crashing all the time like the others. I don't know much about computers, so I wanna ask a couple questions.

How do I get on the Preview Shard?

How can I check what DirectX version I am running and then, How do I update/upgrade it if it's not above 9?

Is there anything else I can do to make the game playable like it was before the Shroud update?

Thank you in advance.

Shroud of Souls Preview Patch Notes: NW.80.20170417a.7 (Updated 5/4)

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