Its also worth pointing out that the EA game service was also affected by the layer 3 but corrected itself early in the AM and has been pristine since. The only provider of any kind that I can find still hiding behind this layer 3 thing is Neverwinter. Either way why a boston company isn't working with comcast on services is beyond me, kinda tells you they went with the bottom dollar internet provider.
Its also worth pointing out that the EA game service was also affected by the layer 3 but corrected itself early in the AM and has been pristine since. The only provider of any kind that I can find still hiding behind this layer 3 thing is Neverwinter. Either way why a boston company isn't working with comcast on services is beyond me, kinda tells you they went with the bottom dollar internet provider.
They aren't a boston company, they are based in NorCal. Whether the server we all play through is in boston or not, remains to be seen.
0
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited August 2015
Please keep an eye on the Sticky too. Andy just replied:
I apologize for my lack of updating players on this issue. I saw that Zeb had made a topic and thought that was sufficient. But if it means anything, everything Zeb has said is true. I contacted our tech support and received official word that they are indeed looking into it and seeing if there's anything we can do on our end.
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
Update: There are not any more apparent Server Issues the Tech Team can readily find. They are continuing to monitor and look for any possible issues however. So, please continue providing Tracerts in this thread. Thanks!
I can't play at all, starting 3 hours ago. Here is tracert from 10:15pm Mountain Time:
Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 2 ms 19 ms 2 ms 192.168.1.1 2 11 ms 10 ms 10 ms 50.134.160.1 3 10 ms 10 ms 10 ms xe-9-0-3-0-sur02.aurora.co.denver.comcast.net [6 8.86.129.173] 4 10 ms 11 ms 10 ms ae-24-0-ar01.aurora.co.denver.comcast.net [162.1 51.50.33] 5 14 ms 13 ms 12 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68. 86.90.149] 6 11 ms 11 ms 10 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.18] 7 12 ms 11 ms 11 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.13.5] 8 13 ms 11 ms 11 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54 .83.29] 9 30 ms 31 ms 29 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25 .174] 10 35 ms 35 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6. 86] 11 43 ms 43 ms 42 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44 .86] 12 56 ms 56 ms 58 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25 .89] 13 61 ms 59 ms 59 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43 .9] 14 61 ms 61 ms 60 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.134] 15 58 ms 66 ms 59 ms 38.111.40.114 16 61 ms 61 ms 59 ms 198.49.243.253 17 * * * Request timed out. 18 58 ms 60 ms 59 ms patchserver2.crypticstudios.com [208.95.185.41]
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1 2 17 ms 8 ms 17 ms 96.120.5.205 3 9 ms 8 ms 8 ms 68.85.68.249 4 12 ms 16 ms 10 ms xe-6-1-5-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.157] 5 39 ms 13 ms 12 ms he-0-4-0-5-cr02.56marietta.ga.ibone.comcast.net [68.86.89.65] 6 33 ms 31 ms 30 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21] 7 50 ms 48 ms 48 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230] 8 48 ms 62 ms 48 ms ae-18-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.82.2] 9 49 ms 49 ms 56 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5] 10 49 ms 48 ms 49 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29] 11 48 ms 64 ms 48 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174] 12 49 ms 50 ms 49 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86] 13 57 ms 57 ms 56 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86] 14 72 ms 81 ms 78 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89] 15 74 ms 74 ms 73 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9] 16 82 ms 73 ms 73 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 17 90 ms 88 ms 72 ms 38.111.40.114 18 73 ms 81 ms 88 ms 198.49.243.253 19 * * * Request timed out. 20 82 ms 73 ms 72 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
I live in the NW, have Comcast, have a higher end PC, was playing fine before the patch but now can't even play without server connection pauses every 30 secs which often disconnect. Nothing is smooth, lots of rubberbanding ... that is if I make it in to play without hours of load screen patching. We can blame servers or service providers but how relevant is it that this problem is since the last patch? Could there be issues with the patch?
Also still failing to connect to login server. I'm in Boston, here is my tracert
Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1] 2 * * * Request timed out. 3 9 ms 10 ms 11 ms 68.86.239.25 4 10 ms 8 ms 16 ms be-1-sur02.malden.ma.boston.comcast.net [69.139. 221.170] 5 13 ms 11 ms 10 ms be-50-ar01.needham.ma.boston.comcast.net [68.85. 106.69] 6 20 ms 18 ms 18 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86 .90.217] 7 21 ms 18 ms 21 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8 6.85.54] 8 38 ms 39 ms 38 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6 8.86.85.202] 9 38 ms 39 ms 39 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6 8.86.86.230] 10 62 ms 59 ms 61 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86 .85.170] 11 80 ms 58 ms 59 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.114] 12 65 ms 60 ms 62 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.13.5] 13 59 ms 62 ms 60 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54 .83.33] 14 89 ms 77 ms 76 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26 .122] 15 62 ms 59 ms 60 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6. 118] 16 71 ms 71 ms 68 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43 .178] 17 63 ms 61 ms 60 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43 .185] 18 64 ms 65 ms 67 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43 .13] 19 69 ms 65 ms 65 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.130] 20 64 ms 66 ms 63 ms 38.111.40.114 21 64 ms 65 ms 63 ms 198.49.243.253 22 * * * Request timed out. 23 63 ms 64 ms 64 ms patchserver2.crypticstudios.com [208.95.185.41]
The last three days I have had bouts where it takes 30 min or more just to log in through the NW launcher. Anyone else having problems with the launcher as well?
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
We're pinging them back with this info again, that many of you are still showing timeouts at 198.49.243.253. Others, please do continue to provide Tracerts here if you have connection issues still. You can find out how to do that by taking a peek at either of the two connection issue stickies in this Tech forum. Thanks!
tools.pingdom.com/ping/default.aspx?target=208.95.184.1&o=1&id=8410014 Handy site for keeping track of pings and tracerouts. This is my most current result. I am not going to get mad, I just hope there will be resolution and hopefully this will be prevented in the future. I personally wish I had fiber where I live, Comcast is one of the worse companies in the world. I really can't blame Crytic for this since Comcast has resources that would trump any game studio. Maybe even all of them combined. Since many people I communicate with out of the country are gaming just fine, and other ISP's in the country, logical troubleshooting does point to Comcast. In my experience of working as a network technician for longer than I care to mention Comcast has been horrid at accepting blame until they have a complete outtage and then just gives every customer worse customer service than any company I have dealt with. Try and ask them for even a one day discount for their outtage periods and then come back here and complain. Also, the tiers on connectivity via TCP/IP are very possibly the main culprit. Take a basic course at a Community College in Network+ and you will learn how complex issues become as the tier level rises.
Update: There are not any more apparent Server Issues the Tech Team can readily find. They are continuing to monitor and look for any possible issues however. So, please continue providing Tracerts in this thread. Thanks!
Well then it's an open and shut case huh? I guess everything is just peachy keen, nevermind the fact that your paying customers are unable to play YOUR game. Yeah we can all play other games just fine though, I guess it's no big deal for us to go ahead and play those games and spend money on those games. Seriously whether it's Arc's fault or not there are paying customers that are unable to play THIS game for some reason, I'd like to think you guys would take it a little more seriously than this. I play one game at a time, that's just the kind of gamer that I am, and if your game doesn't work for me then I will spend my recreation time playing another game, and I highly doubt I'll be buying zen if I'm not playing Neverwinter. This is not intended as a threat to quit, more of a reality check.
TLDR: YOUR game does not work for me, every other game I own works fine. Fix it please.
I live in central Massachusetts. Why Comcast is sending my data to Denver to hand it off to Cogent so they can send it back to Boston is beyond me.
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1 2 7 ms 7 ms 7 ms 96.120.67.225 3 9 ms 9 ms 8 ms te-4-2-ur01.warren.ma.boston.comcast.net [68.87.159.129] 4 8 ms 9 ms 7 ms te-8-3-ur01.monson.ma.boston.comcast.net [68.87.144.245] 5 15 ms 11 ms 11 ms be-27-ar01.needham.ma.boston.comcast.net [68.87.144.193] 6 17 ms 19 ms 19 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86.90.217] 7 20 ms 18 ms 18 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.54] 8 39 ms 40 ms 37 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202] 9 40 ms 39 ms 39 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [68.86.86.230] 10 61 ms 61 ms 61 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86.85.170] 11 61 ms 66 ms 61 ms ae-17-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.126] 12 62 ms 60 ms 61 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33] 13 62 ms 61 ms 61 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29] 14 80 ms 79 ms 79 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174] 15 61 ms 61 ms 61 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86] 16 70 ms 69 ms 68 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86] 17 62 ms 61 ms 61 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89] 18 65 ms 65 ms 65 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9] 19 67 ms 65 ms 65 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 20 65 ms 65 ms 64 ms 38.111.40.114 21 64 ms 67 ms 70 ms 198.49.243.253 22 * * * Request timed out. 23 68 ms 65 ms 65 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
Neverwinter Module 6: The only MMO expansion in the history of MMO's to remove more content than it added.
So, I'm able to log in now by using the Europe Proxy Server. However, there are still issues. The game loads for characters currently located in Protector's Enclave, but does not load (Server not responding) for my GWF who is currently in Mt Hotenow. So, different servers for different locations in the game apparently, some working some not?
Here you go...Comcast user in Seattle, shortened for clarity:
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
18 85 ms 85 ms 86 ms 38.111.40.114 19 85 ms 92 ms 89 ms 198.49.243.253 20 * * * Request timed out. 21 87 ms 88 ms 85 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 10.0.0.1 2 * * * Request timed out. 3 12 ms 16 ms 15 ms te-0-4-0-17-sur03.tacoma.wa.seattle.comcast.net [68.87.207.253] 4 13 ms 14 ms 12 ms be-28-ar01.seattle.wa.seattle.comcast.net [69.139.164.205] 5 22 ms 16 ms 16 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165] 6 42 ms 41 ms 41 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.84.205] 7 45 ms 36 ms 38 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.22] 8 39 ms 40 ms 39 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5] 9 38 ms 42 ms 39 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33] 10 65 ms 68 ms 64 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122] 11 63 ms 65 ms 64 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118] 12 68 ms 70 ms 70 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178] 13 83 ms 84 ms 82 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185] 14 96 ms 87 ms 91 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13] 15 89 ms 93 ms 88 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130] 16 115 ms 86 ms 89 ms 38.111.40.114 17 93 ms 86 ms 84 ms 198.49.243.253 18 * * * Request timed out. 19 91 ms 87 ms 86 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Not sure why my gateway has an issue with communicating with the whatever jump 2 is supposed to be, but I believe I need to replace the gateway. Regardless of that, I am showing the same timeout at the next-to-last jump that all of the other posts are showing.
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1 2 10 ms 9 ms 11 ms 96.120.67.237 3 12 ms 11 ms 11 ms 68.85.141.237 4 11 ms 14 ms 11 ms be-60-sur02.manchester.nh.boston.comcast.net [68 .85.88.170] 5 15 ms 15 ms 16 ms be-65-ar01.needham.ma.boston.comcast.net [68.85. 69.165] 6 21 ms 23 ms 23 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86 .90.217] 7 19 ms 20 ms 21 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8 6.85.54] 8 42 ms 41 ms 40 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6 8.86.85.202] 9 40 ms 43 ms 43 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6 8.86.86.230] 10 64 ms 63 ms 63 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86 .85.170] 11 68 ms 61 ms 61 ms ae-12-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.26] 12 66 ms 62 ms 71 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.10.33] 13 63 ms 63 ms 63 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54 .83.33] 14 80 ms 81 ms 82 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26 .122] 15 63 ms 63 ms 64 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6. 118] 16 71 ms 71 ms 72 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43 .178] 17 64 ms 63 ms 64 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43 .185] 18 70 ms 69 ms 77 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43 .13] 19 70 ms 68 ms 67 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.130] 20 68 ms 66 ms 100 ms 38.111.40.114 21 75 ms 66 ms 74 ms 198.49.243.253 22 * * * Request timed out. 23 67 ms 65 ms 66 ms patchserverrebirth.crypticstudios.com [208.95.18 5.41]
Trace complete.
C:\>
Down nonstop. Also the gateway is nonfunctional at times constantly disconnecting me and making me relog in while playing swordcoast adventures and trying to manage all my professions are also difficult from the gateway with it taking upwards of 3 minutes to change things out at best or recieving a disconnect message and relogging. Streaming HBO works beautifully and I mention that because according to layer 3's site they host HBO's streaming content. This isn't a comcast thing nor an ISP issue, its Neverwinter only and neverwinters supplier of bandwidth is shafting them.
https://downdetector.com/status/level3/map/ Another handy tool for isolating level 3 communication issues. Safe to say if you are in one of these areas it will take time for them to resolve their connectivity. If you can't play this game and are willing to get super upset, then you need to chill. This happens. Taking it out on a forum moderator helps nobody. The development team are well aware by now and will compensate us. Find a book. Play another video game. Go for a walk. Making someone's job miserable when they literally have their hands tied is borderline sadism.
0
zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited August 2015
Heh, thanks @kominatcha - I understand folks' frustration though, especially now with the Tech team not finding any issues on their end. I'm hoping now that the tracert info being sent to them will help them find if such an issue is indeed there or at least hope to hear back again that they still cannot find an issue and what to suggest to folks still having these issues. For right now, all I can think of is that these folks may want to flush their DNS and/or reboot their Modems, for barring that I can only then think it is an Network/Provider issue if there is no Server issue.
But how can it be our ISP if people 3000 miles away are reporting the exact same thing and 99.99999% of the internet to me is completely alright and the only issues are your game and your website?
I am having the same problem but I am an XB1 player. I have comcast as my provider in Maryland. I do not know how to do a tracer via xb1 though. I have been on the phone with comcast all day and they keep hanging up on me or putting me on hold for hours.They say it is xbox and that xbox needs to do port forwarding...bunch of bs!!
The game has still been bad here in Utah for the last 3 hours. Constant disco's and server timeouts. Here is my current tracert.
C:\>tracert 208.95.185.41
Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.1 2 8 ms 10 ms 11 ms 50.160.28.1 3 9 ms 9 ms 8 ms te-0-4-0-1-sur02.ogden.ut.utah.comcast.net [68.87.220.93] 4 20 ms 10 ms 11 ms he-0-16-0-1-ar01.sandy.ut.utah.comcast.net [162.151.49.97] 5 11 ms 11 ms 12 ms he-0-15-0-0-ar01.saltlakecity.ut.utah.comcast.net [162.151.49.105] 6 27 ms 23 ms 24 ms be-33660-cr02.denver.co.ibone.comcast.net [68.86.90.225] 7 23 ms 28 ms 30 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.18] 8 23 ms 29 ms 22 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33] 9 31 ms 23 ms 24 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33] 10 41 ms 40 ms 54 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122] 11 54 ms 61 ms 46 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118] 12 54 ms 54 ms 54 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178] 13 67 ms 67 ms 67 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185] 14 71 ms 70 ms 71 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13] 15 70 ms 71 ms 83 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130] 16 70 ms 76 ms 71 ms 38.111.40.114 17 69 ms 70 ms 69 ms 198.49.243.253 18 * * * Request timed out. 19 71 ms 79 ms 77 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
I hope this helps. I'm over in the Augusta, GA area. I won't post the first few hops as I don't feel comfortable people in the web knowing my exact locale, but in my trouble ticket, I gave the support team all the hops. If it helps people in the forums out, the omitted hops were fine except hop 2 was timed out.
4 21 ms 9 ms 10 ms te-0-1-0-12-ar03.augusta.ga.augusta.comcast.net [68.86.203.153] 5 11 ms 11 ms 10 ms te-0-1-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.230] 6 20 ms 18 ms 20 ms be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 7 38 ms 39 ms 35 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21] 8 51 ms 53 ms 52 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230] 9 49 ms 51 ms 52 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.114] 10 51 ms 51 ms 52 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33] 11 50 ms 51 ms 52 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33] 12 58 ms 55 ms 58 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122] 13 57 ms 60 ms 57 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118] 14 63 ms 64 ms 82 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178] 15 67 ms 67 ms 70 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185] 16 70 ms 71 ms 70 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13] 17 91 ms 71 ms 71 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130] 18 69 ms 69 ms 69 ms 38.111.40.114 19 74 ms 70 ms 85 ms 198.49.243.253 20 * * * Request timed out. 21 71 ms 70 ms 69 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Trace complete.
EDIT: Also I ran into problems last night at around 0300EST before I went to bed and woke up at 1600EST to find the problem still persisting. Right now it is 0137EST and the problem still continues.
I decided to verify the game files and it said 2 files were not validated so it would download new ones and now my launcher is not loading and I'm sitting watching the patcher patch itself as slow as my old 90's dialup connection. It gets to about the 20.HAMSTER mb mark and then loses connection, reacquires said connection and restarts the download fresh.
What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.
Anyone have any idea why the data is being routed this way?
Neverwinter Module 6: The only MMO expansion in the history of MMO's to remove more content than it added.
I'm on Xbox One and am experiencing the same issues. FWIW, I am also a comcast user. My tracert is below. Note that the time out, when checked on pingdom.com is in fact an INTERNAL address, as it is: 10.251.192.21
Tracing route to patchserverrebirth.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms CONDESK [192.168.1.1] 2 32 ms 30 ms 29 ms 73.29.18.1 3 10 ms 10 ms 10 ms xe-2-3-0-32767-sur01.arneysmount.nj.panjde.comcast.net [68.85.129.237] 4 10 ms 16 ms 11 ms be-22-ar03.audubon.nj.panjde.comcast.net [68.85.63.33] 5 17 ms 16 ms 16 ms be-33659-cr02.ashburn.va.ibone.comcast.net [68.86.94.97] 6 28 ms 30 ms 28 ms be-10114-cr02.56marietta.ga.ibone.comcast.net [68.86.85.10] 7 50 ms 51 ms 51 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21] 8 61 ms 62 ms 62 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230] 9 60 ms 61 ms 63 ms ae-16-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.122] 10 61 ms 61 ms 61 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33] 11 61 ms 62 ms 63 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33] 12 67 ms 66 ms 66 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122] 13 75 ms 74 ms 60 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118] 14 68 ms 70 ms 68 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178] 15 62 ms 65 ms 62 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185] 16 66 ms 66 ms 67 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13] 17 64 ms 67 ms 65 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130] 18 68 ms 70 ms 71 ms 38.111.40.114 19 66 ms 66 ms 67 ms 198.49.243.253 20 * * * Request timed out. 21 66 ms 63 ms 65 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
What I find odd is that it seems no matter where you are located geographically all data being routed to the PWE/Cryptic server is being sent to Denver before riding the cogent backbone to Boston. So even though I'm within artillery range of Boston my connection is actually worse than people closer to Denver.
Anyone have any idea why the data is being routed this way?
Money. It was probably the cheapest way economically, regardless of distance.
Update: There are not any more apparent Server Issues the Tech Team can readily find. They are continuing to monitor and look for any possible issues however. So, please continue providing Tracerts in this thread. Thanks!
Well this is no good because there are still major issues.
I play Star Trek Online, not Neverwinter, but I feel I should still post here. If Level 3 is no longer the problem then what is?
1 <1 ms <1 ms <1 ms 192.168.1.1 2 8 ms 11 ms 9 ms 3 8 ms 9 ms 9 ms .86.154.229] 4 8 ms 10 ms 8 ms 68.85.63.249] 5 9 ms 9 ms 9 ms be-19-ar03.plainfield.nj.panjde.comcast.net [68. 85.62.41] 6 12 ms 10 ms 12 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.8 6.90.21] 7 31 ms 34 ms 31 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6 8.86.85.202] 8 30 ms 31 ms 31 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6 8.86.86.230] 9 53 ms 52 ms 54 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86 .85.170] 10 53 ms 52 ms 80 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.22] 11 53 ms 61 ms 53 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.10.33] 12 53 ms 53 ms 53 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54 .83.33] 13 62 ms 62 ms 63 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26 .122] 14 54 ms 53 ms 53 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6. 118] 15 61 ms 61 ms 61 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43 .178] 16 55 ms 55 ms 56 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43 .185] 17 59 ms 59 ms 59 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43 .13] 18 59 ms 59 ms 60 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.130] 19 57 ms 56 ms 57 ms 38.111.40.114 20 58 ms 61 ms 58 ms 198.49.243.253 21 * * * Request timed out. 22 58 ms 58 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.4 1]
Trace complete.
That 21st hop has been timing out for days now. It may be nothing at all and then again it may be the cause of these terrible connection issues, I don't know.
Could this be some Comcast/Cogent dispute? I know Verizon and Cogent used to have a dispute. I left Verizon for Comcast and I'm really hoping the dispute didn't follow me. A lot of the people reporting problems have Comcast.
And like others have mentioned, STO is literally the only game or service I'm having trouble with. I assume if I tried NWN it would be the same issue. Everything else I've done online has been smooth as silk, like normal. Netflix, youtube, amazon, other games etc. are all fine. STO though once again is having problems. It's not like this is a unique or rare occurrence. I've been dealing with it off and on for years.
(Why is my signature here on the NWN forums different from my signature on the STO forums? These forums make no sense)
EDIT: Ok it's probably not a Comcast-Cogent dispute, according to this:
[quote]Cogent recently signed interconnection agreements with AT&T, Verizon and Comcast, the three ISPs that accounted for the biggest part of its congested traffic in the run up to the open Internet rules that went into effect June 12.
Since then, Cogent said that Comcast has been opening up new interconnection points.
“What we saw was a rapid rate of port augmentation by Comcast throughout the second quarter and it was only at the end of the quarter that we saw ports running at full capacity,” Schaeffer said. “Now we met with Comcast, we provided our forecasts and there are additional ports being turned up in this quarter. At this point, there are sufficient ports that there is no congestion,” said Schaeffer.[/quote]
(I like how my quote tags don't work here)
This is definitely something on Cryptic's end somewhere.
Comments
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Here is tracert from 10:15pm Mountain Time:
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 19 ms 2 ms 192.168.1.1
2 11 ms 10 ms 10 ms 50.134.160.1
3 10 ms 10 ms 10 ms xe-9-0-3-0-sur02.aurora.co.denver.comcast.net [6
8.86.129.173]
4 10 ms 11 ms 10 ms ae-24-0-ar01.aurora.co.denver.comcast.net [162.1
51.50.33]
5 14 ms 13 ms 12 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
6 11 ms 11 ms 10 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.18]
7 12 ms 11 ms 11 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.13.5]
8 13 ms 11 ms 11 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
.83.29]
9 30 ms 31 ms 29 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
.174]
10 35 ms 35 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
86]
11 43 ms 43 ms 42 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
.86]
12 56 ms 56 ms 58 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
.89]
13 61 ms 59 ms 59 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
.9]
14 61 ms 61 ms 60 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
15 58 ms 66 ms 59 ms 38.111.40.114
16 61 ms 61 ms 59 ms 198.49.243.253
17 * * * Request timed out.
18 58 ms 60 ms 59 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
C:\WINDOWS\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 17 ms 8 ms 17 ms 96.120.5.205
3 9 ms 8 ms 8 ms 68.85.68.249
4 12 ms 16 ms 10 ms xe-6-1-5-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.157]
5 39 ms 13 ms 12 ms he-0-4-0-5-cr02.56marietta.ga.ibone.comcast.net [68.86.89.65]
6 33 ms 31 ms 30 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
7 50 ms 48 ms 48 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
8 48 ms 62 ms 48 ms ae-18-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.82.2]
9 49 ms 49 ms 56 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
10 49 ms 48 ms 49 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29]
11 48 ms 64 ms 48 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174]
12 49 ms 50 ms 49 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
13 57 ms 57 ms 56 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
14 72 ms 81 ms 78 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
15 74 ms 74 ms 73 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
16 82 ms 73 ms 73 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
17 90 ms 88 ms 72 ms 38.111.40.114
18 73 ms 81 ms 88 ms 198.49.243.253
19 * * * Request timed out.
20 82 ms 73 ms 72 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
C:\WINDOWS\system32>
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 9 ms 10 ms 11 ms 68.86.239.25
4 10 ms 8 ms 16 ms be-1-sur02.malden.ma.boston.comcast.net [69.139.
221.170]
5 13 ms 11 ms 10 ms be-50-ar01.needham.ma.boston.comcast.net [68.85.
106.69]
6 20 ms 18 ms 18 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86
.90.217]
7 21 ms 18 ms 21 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8
6.85.54]
8 38 ms 39 ms 38 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6
8.86.85.202]
9 38 ms 39 ms 39 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
8.86.86.230]
10 62 ms 59 ms 61 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
11 80 ms 58 ms 59 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.114]
12 65 ms 60 ms 62 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.13.5]
13 59 ms 62 ms 60 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54
.83.33]
14 89 ms 77 ms 76 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
.122]
15 62 ms 59 ms 60 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
118]
16 71 ms 71 ms 68 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
.178]
17 63 ms 61 ms 60 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
.185]
18 64 ms 65 ms 67 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
19 69 ms 65 ms 65 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.130]
20 64 ms 66 ms 63 ms 38.111.40.114
21 64 ms 65 ms 63 ms 198.49.243.253
22 * * * Request timed out.
23 63 ms 64 ms 64 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Sopi SW Youtube channel pvp brickabrack
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Handy site for keeping track of pings and tracerouts. This is my most current result. I am not going to get mad, I just hope there will be resolution and hopefully this will be prevented in the future. I personally wish I had fiber where I live, Comcast is one of the worse companies in the world. I really can't blame Crytic for this since Comcast has resources that would trump any game studio. Maybe even all of them combined. Since many people I communicate with out of the country are gaming just fine, and other ISP's in the country, logical troubleshooting does point to Comcast. In my experience of working as a network technician for longer than I care to mention Comcast has been horrid at accepting blame until they have a complete outtage and then just gives every customer worse customer service than any company I have dealt with. Try and ask them for even a one day discount for their outtage periods and then come back here and complain. Also, the tiers on connectivity via TCP/IP are very possibly the main culprit. Take a basic course at a Community College in Network+ and you will learn how complex issues become as the tier level rises.
TLDR: YOUR game does not work for me, every other game I own works fine. Fix it please.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 96.120.67.225
3 9 ms 9 ms 8 ms te-4-2-ur01.warren.ma.boston.comcast.net [68.87.159.129]
4 8 ms 9 ms 7 ms te-8-3-ur01.monson.ma.boston.comcast.net [68.87.144.245]
5 15 ms 11 ms 11 ms be-27-ar01.needham.ma.boston.comcast.net [68.87.144.193]
6 17 ms 19 ms 19 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86.90.217]
7 20 ms 18 ms 18 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.54]
8 39 ms 40 ms 37 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
9 40 ms 39 ms 39 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [68.86.86.230]
10 61 ms 61 ms 61 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86.85.170]
11 61 ms 66 ms 61 ms ae-17-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.126]
12 62 ms 60 ms 61 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
13 62 ms 61 ms 61 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29]
14 80 ms 79 ms 79 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174]
15 61 ms 61 ms 61 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
16 70 ms 69 ms 68 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
17 62 ms 61 ms 61 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
18 65 ms 65 ms 65 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
19 67 ms 65 ms 65 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
20 65 ms 65 ms 64 ms 38.111.40.114
21 64 ms 67 ms 70 ms 198.49.243.253
22 * * * Request timed out.
23 68 ms 65 ms 65 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
18 85 ms 85 ms 86 ms 38.111.40.114
19 85 ms 92 ms 89 ms 198.49.243.253
20 * * * Request timed out.
21 87 ms 88 ms 85 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Trace complete.
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 10.0.0.1
2 * * * Request timed out.
3 12 ms 16 ms 15 ms te-0-4-0-17-sur03.tacoma.wa.seattle.comcast.net [68.87.207.253]
4 13 ms 14 ms 12 ms be-28-ar01.seattle.wa.seattle.comcast.net [69.139.164.205]
5 22 ms 16 ms 16 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
6 42 ms 41 ms 41 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.84.205]
7 45 ms 36 ms 38 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.22]
8 39 ms 40 ms 39 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
9 38 ms 42 ms 39 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
10 65 ms 68 ms 64 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
11 63 ms 65 ms 64 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
12 68 ms 70 ms 70 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
13 83 ms 84 ms 82 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
14 96 ms 87 ms 91 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
15 89 ms 93 ms 88 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
16 115 ms 86 ms 89 ms 38.111.40.114
17 93 ms 86 ms 84 ms 198.49.243.253
18 * * * Request timed out.
19 91 ms 87 ms 86 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Not sure why my gateway has an issue with communicating with the whatever jump 2 is supposed to be, but I believe I need to replace the gateway. Regardless of that, I am showing the same timeout at the next-to-last jump that all of the other posts are showing.
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 10 ms 9 ms 11 ms 96.120.67.237
3 12 ms 11 ms 11 ms 68.85.141.237
4 11 ms 14 ms 11 ms be-60-sur02.manchester.nh.boston.comcast.net [68
.85.88.170]
5 15 ms 15 ms 16 ms be-65-ar01.needham.ma.boston.comcast.net [68.85.
69.165]
6 21 ms 23 ms 23 ms be-7015-cr01.newyork.ny.ibone.comcast.net [68.86
.90.217]
7 19 ms 20 ms 21 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.8
6.85.54]
8 42 ms 41 ms 40 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6
8.86.85.202]
9 40 ms 43 ms 43 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
8.86.86.230]
10 64 ms 63 ms 63 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
11 68 ms 61 ms 61 ms ae-12-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.26]
12 66 ms 62 ms 71 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.10.33]
13 63 ms 63 ms 63 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54
.83.33]
14 80 ms 81 ms 82 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
.122]
15 63 ms 63 ms 64 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
118]
16 71 ms 71 ms 72 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
.178]
17 64 ms 63 ms 64 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
.185]
18 70 ms 69 ms 77 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
19 70 ms 68 ms 67 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.130]
20 68 ms 66 ms 100 ms 38.111.40.114
21 75 ms 66 ms 74 ms 198.49.243.253
22 * * * Request timed out.
23 67 ms 65 ms 66 ms patchserverrebirth.crypticstudios.com [208.95.18
5.41]
Trace complete.
C:\>
Down nonstop. Also the gateway is nonfunctional at times constantly disconnecting me and making me relog in while playing swordcoast adventures and trying to manage all my professions are also difficult from the gateway with it taking upwards of 3 minutes to change things out at best or recieving a disconnect message and relogging. Streaming HBO works beautifully and I mention that because according to layer 3's site they host HBO's streaming content. This isn't a comcast thing nor an ISP issue, its Neverwinter only and neverwinters supplier of bandwidth is shafting them.
Another handy tool for isolating level 3 communication issues. Safe to say if you are in one of these areas it will take time for them to resolve their connectivity. If you can't play this game and are willing to get super upset, then you need to chill. This happens. Taking it out on a forum moderator helps nobody. The development team are well aware by now and will compensate us. Find a book. Play another video game. Go for a walk. Making someone's job miserable when they literally have their hands tied is borderline sadism.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
C:\>tracert 208.95.185.41
Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 10 ms 11 ms 50.160.28.1
3 9 ms 9 ms 8 ms te-0-4-0-1-sur02.ogden.ut.utah.comcast.net [68.87.220.93]
4 20 ms 10 ms 11 ms he-0-16-0-1-ar01.sandy.ut.utah.comcast.net [162.151.49.97]
5 11 ms 11 ms 12 ms he-0-15-0-0-ar01.saltlakecity.ut.utah.comcast.net [162.151.49.105]
6 27 ms 23 ms 24 ms be-33660-cr02.denver.co.ibone.comcast.net [68.86.90.225]
7 23 ms 28 ms 30 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.18]
8 23 ms 29 ms 22 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
9 31 ms 23 ms 24 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
10 41 ms 40 ms 54 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
11 54 ms 61 ms 46 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
12 54 ms 54 ms 54 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
13 67 ms 67 ms 67 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
14 71 ms 70 ms 71 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
15 70 ms 71 ms 83 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
16 70 ms 76 ms 71 ms 38.111.40.114
17 69 ms 70 ms 69 ms 198.49.243.253
18 * * * Request timed out.
19 71 ms 79 ms 77 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
4 21 ms 9 ms 10 ms te-0-1-0-12-ar03.augusta.ga.augusta.comcast.net [68.86.203.153]
5 11 ms 11 ms 10 ms te-0-1-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.230]
6 20 ms 18 ms 20 ms be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17]
7 38 ms 39 ms 35 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
8 51 ms 53 ms 52 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
9 49 ms 51 ms 52 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.114]
10 51 ms 51 ms 52 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
11 50 ms 51 ms 52 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
12 58 ms 55 ms 58 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
13 57 ms 60 ms 57 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
14 63 ms 64 ms 82 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
15 67 ms 67 ms 70 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
16 70 ms 71 ms 70 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
17 91 ms 71 ms 71 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
18 69 ms 69 ms 69 ms 38.111.40.114
19 74 ms 70 ms 85 ms 198.49.243.253
20 * * * Request timed out.
21 71 ms 70 ms 69 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Trace complete.
EDIT: Also I ran into problems last night at around 0300EST before I went to bed and woke up at 1600EST to find the problem still persisting. Right now it is 0137EST and the problem still continues.
GUILD: ~Myrmidons~
Would Love to party up with people for pretty much anything!
Anyone have any idea why the data is being routed this way?
Tracing route to patchserverrebirth.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms CONDESK [192.168.1.1]
2 32 ms 30 ms 29 ms 73.29.18.1
3 10 ms 10 ms 10 ms xe-2-3-0-32767-sur01.arneysmount.nj.panjde.comcast.net [68.85.129.237]
4 10 ms 16 ms 11 ms be-22-ar03.audubon.nj.panjde.comcast.net [68.85.63.33]
5 17 ms 16 ms 16 ms be-33659-cr02.ashburn.va.ibone.comcast.net [68.86.94.97]
6 28 ms 30 ms 28 ms be-10114-cr02.56marietta.ga.ibone.comcast.net [68.86.85.10]
7 50 ms 51 ms 51 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
8 61 ms 62 ms 62 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
9 60 ms 61 ms 63 ms ae-16-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.122]
10 61 ms 61 ms 61 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
11 61 ms 62 ms 63 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54.83.33]
12 67 ms 66 ms 66 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
13 75 ms 74 ms 60 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
14 68 ms 70 ms 68 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43.178]
15 62 ms 65 ms 62 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
16 66 ms 66 ms 67 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
17 64 ms 67 ms 65 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
18 68 ms 70 ms 71 ms 38.111.40.114
19 66 ms 66 ms 67 ms 198.49.243.253
20 * * * Request timed out.
21 66 ms 63 ms 65 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Trace complete.
GUILD: ~Myrmidons~
Would Love to party up with people for pretty much anything!
I play Star Trek Online, not Neverwinter, but I feel I should still post here. If Level 3 is no longer the problem then what is?
1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 11 ms 9 ms
3 8 ms 9 ms 9 ms
.86.154.229]
4 8 ms 10 ms 8 ms
68.85.63.249]
5 9 ms 9 ms 9 ms be-19-ar03.plainfield.nj.panjde.comcast.net [68.
85.62.41]
6 12 ms 10 ms 12 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.8
6.90.21]
7 31 ms 34 ms 31 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [6
8.86.85.202]
8 30 ms 31 ms 31 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
8.86.86.230]
9 53 ms 52 ms 54 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
10 53 ms 52 ms 80 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.22]
11 53 ms 61 ms 53 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.10.33]
12 53 ms 53 ms 53 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54
.83.33]
13 62 ms 62 ms 63 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
.122]
14 54 ms 53 ms 53 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
118]
15 61 ms 61 ms 61 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
.178]
16 55 ms 55 ms 56 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
.185]
17 59 ms 59 ms 59 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
18 59 ms 59 ms 60 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.130]
19 57 ms 56 ms 57 ms 38.111.40.114
20 58 ms 61 ms 58 ms 198.49.243.253
21 * * * Request timed out.
22 58 ms 58 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]
Trace complete.
That 21st hop has been timing out for days now. It may be nothing at all and then again it may be the cause of these terrible connection issues, I don't know.
Could this be some Comcast/Cogent dispute? I know Verizon and Cogent used to have a dispute. I left Verizon for Comcast and I'm really hoping the dispute didn't follow me. A lot of the people reporting problems have Comcast.
And like others have mentioned, STO is literally the only game or service I'm having trouble with. I assume if I tried NWN it would be the same issue. Everything else I've done online has been smooth as silk, like normal. Netflix, youtube, amazon, other games etc. are all fine. STO though once again is having problems. It's not like this is a unique or rare occurrence. I've been dealing with it off and on for years.
(Why is my signature here on the NWN forums different from my signature on the STO forums? These forums make no sense)
EDIT: Ok it's probably not a Comcast-Cogent dispute, according to this:
http://katyonthehill.com/cogent-names-names-in-interconnection-tussles/
[quote]Cogent recently signed interconnection agreements with AT&T, Verizon and Comcast, the three ISPs that accounted for the biggest part of its congested traffic in the run up to the open Internet rules that went into effect June 12.
Since then, Cogent said that Comcast has been opening up new interconnection points.
“What we saw was a rapid rate of port augmentation by Comcast throughout the second quarter and it was only at the end of the quarter that we saw ports running at full capacity,” Schaeffer said. “Now we met with Comcast, we provided our forecasts and there are additional ports being turned up in this quarter. At this point, there are sufficient ports that there is no congestion,” said Schaeffer.[/quote]
(I like how my quote tags don't work here)
This is definitely something on Cryptic's end somewhere.
Riker has NO CLASS
Delta Rising is the best expansion ever - Bombay style