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  • fishwhisperer#8695 fishwhisperer Member Posts: 44 Arc User

    Everything was working before the event started.I'm missing out on doing guild activities and the double ad,I regret buying the feywild pack since I cannot play.I definatly will NOT put anymore money into this game.

    Can I have your stuff?
  • kismetrickismetric Member Posts: 10 Arc User
    zebular said:


    I am sorry you don't like what I have to relay. Please feel free to file a Support Ticket then if you wish to speak to a Game Master, for that is how you go about speaking to someone else not on the Community Team.

    It has nothing to do with the information that you relayed. It's the fact that you keep repeating yourself and not offering new information. You stated that tech support has been notified and when your team has heard from them, there will be a post about it. Okay. That's the post we want. Not the same, tired, it's a Level 3 issue response. And telling people they need to research how the internet works? Seriously? People are frustrated. This thread allows them to vent about it. A smart HAMSTER reply from a moderator isn't the way to diffuse the situation.
  • aepochaepoch Member Posts: 6 Arc User
    zebular said:


    I am sorry you don't like what I have to relay. Please feel free to file a Support Ticket then if you wish to speak to a Game Master, for that is how you go about speaking to someone else not on the Community Team.

    I have been watching your passive aggressive responses with interest.

    As an employer myself, if I ever found out one of my staff members was being as unprofessionally ("sweetly") patronizing to any of my clients that would be their final day dealing with the public while wearing my brand.

    You need some training son.

    Watts, Nathanial W.
    Hull Technician 1st Class
    Surface Warfare Specialist
    United States Navy
    Retired
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2015
    kismetric said:

    zebular said:


    I am sorry you don't like what I have to relay. Please feel free to file a Support Ticket then if you wish to speak to a Game Master, for that is how you go about speaking to someone else not on the Community Team.

    It has nothing to do with the information that you relayed. It's the fact that you keep repeating yourself and not offering new information. You stated that tech support has been notified and when your team has heard from them, there will be a post about it. Okay. That's the post we want. Not the same, tired, it's a Level 3 issue response. And telling people they need to research how the internet works? Seriously? People are frustrated. This thread allows them to vent about it. A smart HAMSTER reply from a moderator isn't the way to diffuse the situation.
    aepoch said:

    zebular said:


    I am sorry you don't like what I have to relay. Please feel free to file a Support Ticket then if you wish to speak to a Game Master, for that is how you go about speaking to someone else not on the Community Team.

    I have been watching your passive aggressive responses with interest.

    As an employer myself, if I ever found out one of my staff members was being as unprofessionally ("sweetly") patronizing to any of my clients that would be their final day dealing with the public while wearing my brand.

    You need some training son.

    Watts, Nathanial W.
    Hull Technician 1st Class
    Surface Warfare Specialist
    United States Navy
    Retired
    I do apologize if my comments were at all rude or insulting, however I do not feel they were. I try to be as thorough as possible in my words and I do have a tendency to let people know when they say something that is entirely inaccurate or is something that should be researched further. Not as an insult but in hopes such is actually heeded, and especially when such folks are calling into question the validity of my own statements or of others.
  • apasia73apasia73 Member Posts: 2 Arc User
    This game is unplayable for me between 5pm til about 9pm PST. Nothing but slow launcher load and when i do get in all i get is Server not responding and extreme lag. I play several other PC games online with no problems during this time frame. The problem is definately Neverwinter Server as i do not get any lag or connection issues while playing other online games. If i log on Neverwinter before 4pm PST the game runs smoothly with minimal connection issues or if i log on after 9pm PST. This is not a recent development this connectivity issue has been going on since i returned to the game after the release of Module 6.
  • kismetrickismetric Member Posts: 10 Arc User
    zebular said:


    I do apologize if my comments were at all rude or insulting, however I do not feel they were. I try to be at thorough as possible in my words and I do have a tenancy to let people know when they say something that is entirely inaccurate or is something that should be researched further. Not as an insult but in hopes such is actually heeded, and especially when such folks are calling into question the validity of my own statements or of others.

    The fact that there was a "however" attached to your supposed apology pretty much nullified the whole thing. Surely you could have faked it better than that. But I suppose your ego wouldn't let you.

    And so what if people question the validity of your statement? You're a forum moderator. Sorry, but not everyone is going to take your word as gospel. Shocking, I know, but it is what it is.
  • xlaelaexxlaelaex Member Posts: 1 Arc User
    edited August 2015
    So I am in the Pacific Northwest, with Comcast/Xfinity cable access as well...I have essentially been SHUT OUT of this game now for an entire day. I play NW with my boyfriend who is in Tennessee, and he is having NO trouble getting into the game while I cannnot even get past the login screen in some cases, or if I do get to the character screen, after that access is pretty much denied. The *server not responding* message at the top of my screen shows up almost immediately while also there is a "patching files" note in the upper left corner which could start in the high hundreds. I am exasperated at this point. I was able to get into the game for a short amount of time early this morning, however, with continuous server not responding, lock ups, severe rubber banding and lag, it's impossible to play. I have spent a lot of real life money here, there ought to be an immdediate response to an issue like this when it involves so many of us here in the states apparently and around the world.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    kismetric said:

    zebular said:


    I do apologize if my comments were at all rude or insulting, however I do not feel they were. I try to be at thorough as possible in my words and I do have a tenancy to let people know when they say something that is entirely inaccurate or is something that should be researched further. Not as an insult but in hopes such is actually heeded, and especially when such folks are calling into question the validity of my own statements or of others.

    The fact that there was a "however" attached to your supposed apology pretty much nullified the whole thing. Surely you could have faked it better than that. But I suppose your ego wouldn't let you.

    And so what if people question the validity of your statement? You're a forum moderator. Sorry, but not everyone is going to take your word as gospel. Shocking, I know, but it is what it is.
    Not a fake apology. Ah well, I'll bow out of such an argument though for anything I say will be used against me, as is apparent.
  • darkfirezarandardarkfirezarandar Member Posts: 9 Arc User
    edited August 2015
    Just to put up my stats (and add to this thread for more evidence):

    I am on Comcast here in Washington State (Pacific Northwest), and while I have had many cases of SNR's for short times over the last two days, this afternoon was the worst. Trying to enter a dungeon, I was SNR'd for more than 15 minutes, all the while having the patching notices at the top. Once the patching went away, the dungeon loader went from half-load to fully-loaded on the bar, and the SNR reset. I finally Alt-F4'd the game after another nine minutes.

    I have had no problems with any other sites or games, so perhaps you could explain why you say that it is not totally Cryptic's issue when the tracert's have all shown them to be in between two Cryptic IP's (besides "I've been told by Cryptic...)? This might clear up some of the complaints and educate those who are not as educated in internet routing. (Because the delay is between two Cryptic IP's, it appears that the delay is after the initial external host's routing and into what would normally be Cryptic's internal gateway servers.)

    Thanks in advance, Zebular.

    Oh, and seriously, my biggest complaint is that I can't play Sword Coast Adventures while we're waiting for this to resolve. :wink:
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,458 Arc User


    The issue is certainly internal to cryptic, i'll just keep saying it regardless of what the Mod states. The internal hop that is timing out for EVERYONE would just be high latency if it were an issue with the level3 pipe, not a complete timeout. Also it would be affecting everyone, not just comcast folk.

    Something changed on the Cryptic end with DNS or some connectivity route to the comcast pipe is my guess.

    I bet someone barfed up a bad routing table.
    With the (admittedly anecdotal) evidence mounting, I'm beginning to agree.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
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  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2015

    Jso perhaps you could explain why you say that it is not totally Cryptic's issue when the tracert's have all shown them to be in between two Cryptic IP's (besides "I've been told by Cryptic...)? This might clear up some of the complaints and educate those who are not as educated in internet routing. (Because the delay is between two Cryptic IP's, it appears that the delay is after the initial external host's routing and into what would normally be Cryptic's internal gateway servers.)

    Thanks in advance, Zebular.

    All I know at this point is that the current issue is and/or was being caused by a Network issue that is not under control of Cryptic and until that is resolved, they cannot resolve the current issue on the Cryptic Network. So that is why it is not entirely on Cryptic. Something out of their control has caused an issue that they can fix, but only when the issue out of their control is fixed first. More than that, and well, PWE/Cryptic is being "Cryptic" about it. :persevere:

  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    All I know at this point is that the current issue is and/or was being caused by a Network issue that is not under control of Cryptic and until that is resolved, they cannot resolve the current issue on the Cryptic Network. So that is why it is not entirely on Cryptic. Something out of their control has caused an issue that they can fix, but only when the issue out of their control is fixed first. More than that, and well, PWE/Cryptic is being "Cryptic" about it. :persevere:


    The main problem with all of this, whether it's something they can fix or not, is that clearly Cryptic doesn't give enough of a HAMSTER about their clientele to post a statement about it, or provide any information whatsoever.
  • shiani1shiani1 Member, NW M9 Playtest Posts: 316 Arc User
    draecynth said:

    My friend is also experiencing server latency issues, she gets the error "Not connected to server." quite often, for about 40 or so seconds, this HAS not happened before the patch from yesterday. She can barely load into the game as well. Is this a known error? It's not the frame rate either, she and I have already gone over the possible framerate issues, and her internet is fast otherwise, except on Neverwinter. She has not touched anything, installed anything, etc. If anyone has any fixes or updates on this problem, please do post here. Thanks! It's making the game unplayable for her.

    That's exactly what I'm experiencing as well. My internet outside of the game (Comcast/NW) is normal with no problems, but all the above problems you and others mentioned are what I've been experiencing. I can't play the game at all at this point. Even if I get on, I stall out for sometimes two minutes at a time.
    Kianni Ravenmoon and Izyana Sol'Eetah




  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2015

    zebular said:

    All I know at this point is that the current issue is and/or was being caused by a Network issue that is not under control of Cryptic and until that is resolved, they cannot resolve the current issue on the Cryptic Network. So that is why it is not entirely on Cryptic. Something out of their control has caused an issue that they can fix, but only when the issue out of their control is fixed first. More than that, and well, PWE/Cryptic is being "Cryptic" about it. :persevere:

    The main problem with all of this, whether it's something they can fix or not, is that clearly Cryptic doesn't give enough of a HAMSTER about their clientele to post a statement about it, or provide any information whatsoever.
    I did, I posted a Sticky about it earlier and we've kept this thread open, in which I've been relaying what I can. I will update it now however, but have no new info yet other than what I've posted in this thread.
  • darkfirezarandardarkfirezarandar Member Posts: 9 Arc User
    Thank you, Zeb, for telling us why you are only telling us generalities and not more specific information. I have a feeling that they are not telling you the total truth. I have worked with a network admin for a larger server (albeit tiny compared to PWE/Cryptic), and when the tracert is after one of a company's IP and in between two of them, it is usually an internal issue. Not saying this is a fact, just saying it has been my experience.

    Again, thanks. Perhaps you could suggest that they (PWE, Cryptic, or Arc - whoever would be appropriate) have something posted on their site or a big highlighted post on the forums? This would save you some grief and give us peons the sense that the company cares about their clientéle.
  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    zebular said:



    I did, I posted a Sticky about it earlier and we've kept this thread open, in which I've been relaying what I can.

    A community member posting something in a forum, citing a generic "worldwide" issue (that was resolved 36 hours ago, per level3) is not an official response or acknowledgement from the company though.
  • ghosty2aghosty2a Member Posts: 274 Arc User
    Just something to think about. As an old electronic tech, and someone who has done some minor programing of various systems, I have learned that the basics of troubleshooting are the same no matter what field of endever you are in. So one question you learn to ask is, is every thing, or in this case everyone, being effected? In this case the answer is NO. While I and several of my guild mates are haveing these issues, most are haveing no problems. That should tell you that it is NOT Cryptics problem. If it was a cryptic issue, EVERYONE would be effected the same. But since a lot of folks are playing just fine, and the majority of folks with problems are Comcast customers, I think it's safe to say Cryptic is not at fault.
    So give Zeb and the Mods a break. If you do not want them repeating themselves, do not keep repeating yourself.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2015

    zebular said:



    I did, I posted a Sticky about it earlier and we've kept this thread open, in which I've been relaying what I can.

    A community member posting something in a forum, citing a generic "worldwide" issue (that was resolved yesterday, per level3 ( is not an official response from the company though.
    Have they said anything about the Level3 Boston Outage on 8/29? All I see is them saying the issues on 8/27 were resolved, nothing about today's. Even their own map of issues showed Boston in yellow today. Furthermore, if you look at the replies that tweet gained, it's clear the issues weren't totally resolved at that point in the posting of that tweet. Especially taking into account their own willingness to work with folks still affected.
  • mattmonroemattmonroe Member Posts: 56 Arc User
    ghosty2a said:

    Just something to think about. As an old electronic tech, and someone who has done some minor programing of various systems, I have learned that the basics of troubleshooting are the same no matter what field of endever you are in. So one question you learn to ask is, is every thing, or in this case everyone, being effected? In this case the answer is NO. While I and several of my guild mates are haveing these issues, most are haveing no problems. That should tell you that it is NOT Cryptics problem. If it was a cryptic issue, EVERYONE would be effected the same. But since a lot of folks are playing just fine, and the majority of folks with problems are Comcast customers, I think it's safe to say Cryptic is not at fault.
    So give Zeb and the Mods a break. If you do not want them repeating themselves, do not keep repeating yourself.

    Unfortunately you are incorrect. Without delving too much into routing tables and DNS Zones, it can (and in all likelihood is) located centrally to the cryptic servers and how they are routing to Comcast.
  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    zebular said:



    Have they said anything about the Level3 Boston Outage on 8/29? All I see is them saying the issues on 8/27 were resolved, nothing about today's. Even their own map of issues showed Boston in yellow today. Furthermore, if you look at the replies that tweet gained, it's clear the issues weren't totally resolved at that point in the posting of that tweet. Especially taking into account their own willingness to work with folks still affected.

    Those responses came within 20 minutes of the tweet and then stopped, and haven't been any in the last 36 hours leading me to believe that it's resolved. Nevertheless, if there were a complete outage, or an outage that was affecting "boston" there would be more latency and timeouts on the route than JUST the *1* server internal to their network, it would affect all *3* internal servers, surely you understand that?

  • darkfirezarandardarkfirezarandar Member Posts: 9 Arc User
    Ghosty2a, I understand what you are saying. The issue is that, again, the IP that is having a problem is past the Comcast level and at the Cryptic IP grouping, this implies that it is Cryptic's side that is having issues. Now whether there is a translation issue or hardware issue, the external evidence is that it is Cryptic's issue. Whether or not this is actually the case, this is what the appearance is - we don't have any information on why they are still saying it is partly an outside issue.

    Lack of information is what is the real issue (that, and using an excuse that may well be wrong since it was listed as resolved prior to this recent issue).
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2015

    zebular said:



    Have they said anything about the Level3 Boston Outage on 8/29? All I see is them saying the issues on 8/27 were resolved, nothing about today's. Even their own map of issues showed Boston in yellow today. Furthermore, if you look at the replies that tweet gained, it's clear the issues weren't totally resolved at that point in the posting of that tweet. Especially taking into account their own willingness to work with folks still affected.

    Those responses came within 20 minutes of the tweet and then stopped, and haven't been any in the last 36 hours leading me to believe that it's resolved. Nevertheless, if there were a complete outage, or an outage that was affecting "boston" there would be more latency and timeouts on the route than JUST the *1* server internal to their network, surely you understand that?

    Oh I am not saying the issues at present are due to any Level3 issues right now. I thought we were past that in such and you were bringing up earlier issues today, which many were related to people not getting through the outage in Boston on some Level3 networks. So, let's do drop this then since we both agree that right now the issues people are facing do not seem Level3 related at all. There's no need to keep bringing up the earlier issues, which my latest "upates" on "all I know" aren't saying its a Level3 issue at all.

    That is still not to say than there isn't an issue outside of Cryptic's control causing issues, for from what I am told, that is exactly the case.

  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    zebular said:


    Oh I am not saying the issues at present are due to any Level3 issues right now. I thought we were past that in such and you were bringing up earlier issues today, which many were related to people not getting through the outage in Boston on some Level3 networks. So, let's do drop this then since we both agree that right now the issues people are facing do not seem Level3 related at all. There's no need to keep bringing up the earlier issues.

    That is still not to say than there isn't an issue outside of Cryptic's control causing issues, for from what I am told, that is exactly the case.

    What does "Outside of Cryptic's control" mean? They are feeding you HAMSTER. It's absolutely within their control because there is only 1 problem server on the entire route from everywhere in the country and it's their server.

  • unknowncomicunknowncomic Member Posts: 5 Arc User
    Weird...I'm going to go out on a limb and guess that the issue that is "outside of Cryptic's control", will be magically resolved on Monday (when we're all at work).
    http://s2.quickmeme.com/img/98/98e788118dfbf3f96932d4895930c1330a48a8f371e9d19dc74f22d5899e4ad9.jpg
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator

    zebular said:


    Oh I am not saying the issues at present are due to any Level3 issues right now. I thought we were past that in such and you were bringing up earlier issues today, which many were related to people not getting through the outage in Boston on some Level3 networks. So, let's do drop this then since we both agree that right now the issues people are facing do not seem Level3 related at all. There's no need to keep bringing up the earlier issues.

    That is still not to say than there isn't an issue outside of Cryptic's control causing issues, for from what I am told, that is exactly the case.

    You're the only one speaking about a Level3 Boston outage. I have not seen anything on that. Not from Level3, not from anywhere, so if you can cite this outage that would be helpful. Moreover, what does "Outside of Cryptic's control" mean? They are feeding you HAMSTER. It's absolutely within their control because there is only 1 problem server on the entire route from everywhere in the country and it's their server.

    This post:

    zebular said:

    For the past two days, the whole world has been experiencing slow downs and network blackouts due to issues with Level3. I suggest to browse the web on the issue. It should now be clearing up for most people however.

    Nope. If anything it's worse now than it was last night. While most spots on Level 3's outage map are no longer angry red, Boston (home of the Cryptic server farm as I recall) remains in yellow.
    Is what led me to look and confirm that indeed Boston was in Yellow on their outage map earlier today. As well, I've only been bringing up Level3 in reply to others bringing up Level3, like you just did with that outdated tweet out of the blue when my prior comments were past that point.
  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    zebular said:


    Is what led me to look and confirm that indeed Boston was in Yellow on their outage map earlier today. As well, I've only been bringing up Level3 in reply to others bringing up Level3, like you just did with that outdated tweet out of the blue when my prior comments were past that point.

    I only brought up Level3 because YOUR ENTIRE STICKY NOTE BLAMES LEVEL3 and You continue to say "outside of Cryptic's control" which is generic HAMSTER for they don't have an answer or aren't working on it at all. So is it Level3 or not?
  • dairiuschi3dairiuschi3 Member Posts: 40 Arc User
    So... I feel a bit weird about all this, because there was a multiple-hour long stint last night I was able to play and do invokes and whatever, it was incredibly slow and jumpy to start but about 30 minutes in things cleared up.

    Now I haven't been able to get in today without dealing with about 2+ minutes of 'Server Not Responding' per character I'm trying to do professions and invokes with. My internet connection to everything else is untouched, I can stream videos, download, view web pages perfectly fine... it's just the NW server that's an issue.

    What really upsets me is this coming up during two events, Call To Arms: Stormfront and the double AD weekend... it sounds like a not-small portion of the players have been heavily affected and inconvenienced. Can we expect an extension once the issues are resolved, or another event in the near future? I'm really let down by all this...
  • shurato2099shurato2099 Member Posts: 171 Arc User
    zebular said:

    zebular said:


    Oh I am not saying the issues at present are due to any Level3 issues right now. I thought we were past that in such and you were bringing up earlier issues today, which many were related to people not getting through the outage in Boston on some Level3 networks. So, let's do drop this then since we both agree that right now the issues people are facing do not seem Level3 related at all. There's no need to keep bringing up the earlier issues.

    That is still not to say than there isn't an issue outside of Cryptic's control causing issues, for from what I am told, that is exactly the case.

    You're the only one speaking about a Level3 Boston outage. I have not seen anything on that. Not from Level3, not from anywhere, so if you can cite this outage that would be helpful. Moreover, what does "Outside of Cryptic's control" mean? They are feeding you HAMSTER. It's absolutely within their control because there is only 1 problem server on the entire route from everywhere in the country and it's their server.

    This post:

    zebular said:

    For the past two days, the whole world has been experiencing slow downs and network blackouts due to issues with Level3. I suggest to browse the web on the issue. It should now be clearing up for most people however.

    Nope. If anything it's worse now than it was last night. While most spots on Level 3's outage map are no longer angry red, Boston (home of the Cryptic server farm as I recall) remains in yellow.
    Is what led me to look and confirm that indeed Boston was in Yellow on their outage map earlier today. As well, I've only been bringing up Level3 in reply to others bringing up Level3, like you just did with that outdated tweet out of the blue when my prior comments were past that point.
    Which came from the downdetector.com site which has been fairly reliable in the past.

    Here's Level3's outages: https://downdetector.com/status/level3/map/
    And here are Comcast's: https://downdetector.com/status/comcast-xfinity/map/

    Comcast's map is much improved from earlier in the day when pretty much all of those yellow spots were angry red.
  • mattmonroemattmonroe Member Posts: 56 Arc User
    edited August 2015
    Ok, let's just all keep pretending that there is some magical comcast/level3 outage that ONLY affects connectivity to the Cryptic network. Lol.
This discussion has been closed.