I'm still having lag problems. It takes a while to log on and when I'm in the game I keep locking up with the red "server not responding" message with the running clock readout next to it. Game was unplayable. I'll try Skyforge for awhile.
They need to remember to feed the gerbels running that server since it seems the area the problem is occuring is pretty clear, or maybe they just need to really hire some technicians that can sort things out. The game has been totally unplayable and there yet has to be a really good explanation that makes any sense with regard to the ongoing problems which is probably the worst part of the entire thing. Pablum and platitudes are not going to cut it much longer.
They are well aware of the situation, complaining about it at this point is just a waste of time. I am sure there will be some meeting/debriefing next week going over this and how to prevent it in the future.the business model requires high availability and I am confident that they will do everything in their collective power to make that happen. There are bigger corps that need attention first and the service providers will accommodate them first before turning their attention to a smaller group of users that are having QOS issues. While it is important that we keep these guys aware of our issues; threatening to take your business elsewhere, accusing them of lying or just generally hating on them is not the proper course of action. I am one of the users negatively impacted by this and it is disheartening but I will find other things to do while the issue is being resolved, maybe some of you should as well.
We're only pinging the patch servers. Now if the patch servers are at the same location as the game servers then it is a cryptic issue and blaming level3 is inaccurate since I came in on my pings through cogentco back bone.
13 158 ms 159 ms 158 ms 38.111.40.114 14 167 ms 158 ms 170 ms 198.49.243.253 15 * * * Request timed out. 16 158 ms 158 ms 158 ms 208.95.186.96
I think this is a game server ... still getting time outs off the same Cryptic node (198.49.243.253)
Every Three Seconds I get Server not Responding. Or the game times out. Launcher is taking ten minutes to load. Was never this way until yesterday morning. Live in Florida and also have Comcast. Yesterday was just horrendous. I couldn't log on most of the day because of time outs. Feel Cheated with the Double AD weekend.
Every Three Seconds I get Server not Responding. Or the game times out. Launcher is taking ten minutes to load. Was never this way until yesterday morning. Live in Florida and also have Comcast. Yesterday was just horrendous. I couldn't log on most of the day because of time outs. Feel Cheated with the Double AD weekend.
I'm in Illinois having issues with my xbox, dong a tracert looks exactly like some of those already posted. I am dropping packets even to 8.8.8.8. Is this a Level3 issue lingering? I have Comcast coming out Monday to take a look after already replacing my splitters, router and modem.
This all started around Friday night.
Sitting in Enclave looks like a time lapse video.
Below are two Tracerts one to Cryptic and one to Google DNS
Tracert to Cryptic: Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 3 ms 1 ms <1 ms 192.168.2.1 2 -redacted- 3 -redacted- 4 -redacted- 5 15 ms 15 ms 14 ms te-0-6-0-1-ar01.area4.il.chicago.comcast.net [68 .86.187.153] 6 17 ms 16 ms 14 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [6 8.86.91.165] 7 14 ms 19 ms 15 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6 8.86.86.230] 8 38 ms 35 ms 41 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86 .85.170] 9 38 ms 38 ms 46 ms ae-15-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.118] 10 36 ms 35 ms 35 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.13.5] 11 37 ms 36 ms 49 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54 .83.29] 12 55 ms 54 ms 54 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25 .174] 13 38 ms 37 ms 39 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6. 86] 14 218 ms 397 ms 306 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44 .86] 15 531 ms 307 ms 212 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25 .89] 16 61 ms 62 ms 62 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43 .9] 17 62 ms 63 ms 66 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.134] 18 60 ms 64 ms 73 ms 38.111.40.114 19 60 ms 60 ms 64 ms 198.49.243.253 20 * * * Request timed out. 21 61 ms 60 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.4 1]
Trace complete.
Tracert to 8.8.8.8 Tracing route to google-public-dns-a.google.com [8.8.8.8] over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.2.1 2 (redacted) 3 (redacted) 4 (redacted) 5 19 ms 14 ms 22 ms te-3-12-0-5-ar01.area4.il.chicago.comcast.net [1 62.151.47.185] 6 15 ms 14 ms 14 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [6 8.86.91.165] 7 13 ms 12 ms 13 ms he-0-12-0-0-pe03.350ecermak.il.ibone.comcast.net [68.86.86.10] 8 17 ms 15 ms 32 ms as15169-4-c.350ecermak.il.ibone.comcast.net [173 .167.57.222] 9 19 ms 17 ms 13 ms 209.85.254.130 10 23 ms 15 ms 12 ms 72.14.233.68 11 24 ms 22 ms 24 ms 209.85.244.209 12 26 ms 27 ms 22 ms 216.239.49.25 13 * * * Request timed out. 14 24 ms 22 ms 37 ms google-public-dns-a.google.com [8.8.8.8]
Just got on this morning, US West Coast, same problems as everyone else since Friday. Everything else is working on my XB1. As mentioned before they should do event again once issue is resolved.
GT: Amorak on XB1
0
monkeeyman1Member, NW M9 PlaytestPosts: 46Arc User
Same problems for me since Friday. US/East Coast/Comcast. Can play all other games with no issues, stream with no issues. Issue is not with internet connection.
Tracert (removed first few hops):
Microsoft Windows [Version 10.0.10240] (c) 2015 Microsoft Corporation. All rights reserved.
Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
6 37 ms 32 ms 41 ms he-1-1-0-0-11-cr02.56marietta.ga.ibone.comcast.n et [68.86.91.153] 7 66 ms 61 ms 54 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86 .85.21] 8 62 ms 68 ms 71 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86 .84.230] 9 66 ms 67 ms 62 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.22] 10 73 ms 63 ms 138 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.13.5] 11 71 ms 62 ms 98 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54 .83.33] 12 73 ms 90 ms 74 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26 .122] 13 75 ms 71 ms 73 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6. 118] 14 83 ms 78 ms 85 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43 .178] 15 73 ms 76 ms 83 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43 .185] 16 73 ms 74 ms 84 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43 .13] 17 83 ms 74 ms 73 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.130] 18 75 ms 81 ms 105 ms 38.111.40.114 19 77 ms 95 ms 78 ms 198.49.243.253 20 * * * Request timed out. 21 74 ms 83 ms 86 ms patchserverrebirth.crypticstudios.com [208.95.18 5.41]
...threatening to take your business elsewhere, accusing them of lying or just generally hating on them is not the proper course of action.
Generally speaking this would be good advice.
However when someone who is a designated public point of contact constantly replies with denial and saccharin laced patronizing undertones then the responses he or she receives are earned.
It doesn't take a genius to realize that cryptic is at least partially contributing to this issue - so the constant "not us, not our fault" vitriol angers people and I completely understand their reactions. It's unprofessional - and that's the nicest way I can put it.
I too have been having issues since Friday. Now I am back and it'[s working great. I have changed between char no problems.
I did as jeffthedude sayed:
I fixed my issues. I killed ARC and ran 'neverwinter.exe' out of the neverwinter_en directory in program files in compatibility more (win7/administrator)
ARC seems to launch the game and crash it according to my application event log...
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms 10.0.0.1 2 17 ms 9 ms 8 ms 96.120.5.205 3 8 ms 10 ms 8 ms 68.85.68.249 4 10 ms 10 ms 9 ms xe-6-1-5-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.157] 5 11 ms 14 ms 15 ms he-0-4-0-5-cr02.56marietta.ga.ibone.comcast.net [68.86.89.65] 6 30 ms 30 ms 31 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21] 7 49 ms 50 ms 71 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230] 8 49 ms 47 ms 48 ms ae-18-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.82.2] 9 61 ms 48 ms 48 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5] 10 50 ms 48 ms 51 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29] 11 48 ms 49 ms 49 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174] 12 49 ms 50 ms 49 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86] 13 58 ms 59 ms 57 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86] 14 71 ms 71 ms 71 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89] 15 74 ms 74 ms 75 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9] 16 83 ms 74 ms 74 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 17 74 ms 72 ms 79 ms 38.111.40.114 18 73 ms 74 ms 85 ms 198.49.243.253 19 * * * Request timed out. 20 73 ms 74 ms 73 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
On a side note... I do see A LOT of posts indicating 198.49.243.253 as the last point before the time out... is there anyway to to bypass this server ?
Thanks @ Zebular for passing that info to the techs... working in the tech field I'm about 90% sure the on call probably said... "I'll bring it up in the Monday morning meeting, I can't just bounce a server in production without proper authorization"...
/sigh, but hey want can you expect... it is technically a free game, and any money you put into it is because you think they earned it... it's like when SONY had the outage due to hackers... down for months... but can you be mad when you don't pay for the service lol.
See my post above. I play STO though. After I did that it did a verify which took about 3 - 5 min and I am back up and running. Seemed to fix everything and now I can log in through ARC also.
I too have been having issues since Friday. Now I am back and it'[s working great. I have changed between char no problems.
I did as jeffthedude sayed:
I fixed my issues. I killed ARC and ran 'neverwinter.exe' out of the neverwinter_en directory in program files in compatibility more (win7/administrator)
ARC seems to launch the game and crash it according to my application event log...
Seems to work. Good luck all.
I think that's a different error though. For most of us it's that we can't connect, stay connected when we do, or play without severe lag and rubberbanding. All our tracerts show everything is fine except for the second-to-last hop which times out, which might be normal for that hop.
I don't connect via ARC (to STO not Neverwinter) and the problem is so bad today I can't get get past login let alone hope to stay connected.
Hmm this http://stostatus.com/ is telling me STO is down but I'm not seeing any forum posts about it.
Curiously I can connect to STO via the EU proxy. It's laggy but it works.
I am not having a client issue (I did a force verify to make sure) this is a regional network issue.
this is the trace with an unplayable conneciton
(this one is BAD) Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1 2 23 ms 31 ms 27 ms c-50-133-33-1.hsd1.mi.comcast.net [50.133.33.1] 3 10 ms 8 ms 10 ms te-4-3-ur02.mtmorris.mi.michigan.comcast.net [68.87.185.113] 4 26 ms 12 ms 11 ms te-0-1-0-9-ar02.pontiac.mi.michigan.comcast.net [68.86.122.149] 5 37 ms 35 ms 39 ms be-33668-cr01.350ecermak.il.ibone.comcast.net [68.86.90.45] 6 57 ms 57 ms 57 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86.85.170] 7 55 ms 57 ms 71 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.114] 8 58 ms 57 ms 57 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33] 9 57 ms 57 ms 56 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29] 10 61 ms 62 ms 63 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174] 11 75 ms 58 ms 59 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86] 12 66 ms 66 ms 81 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86] 13 60 ms 59 ms 59 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89] 14 64 ms 64 ms 65 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9] 15 67 ms 63 ms 64 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 16 80 ms 62 ms 61 ms 38.111.40.114 17 62 ms 61 ms 67 ms 198.49.243.253 18 * * * Request timed out. 19 62 ms 62 ms 62 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
This is the trace for a playable, but high latency due to VPN
(this one is OK) Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 * * * Request timed out. 2 75 ms 75 ms 75 ms 155.94.226.129.static.quadranet.com [155.94.226.129] 3 76 ms 92 ms 76 ms colo-lax9.as8100.net [96.44.180.1] 4 75 ms 77 ms 81 ms te0-7-0-3.ccr21.lax04.atlas.cogentco.com [38.104.82.217] 5 75 ms 76 ms 76 ms be2019.ccr21.lax01.atlas.cogentco.com [154.54.88.9] 6 * 124 ms 112 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65] 7 128 ms 128 ms 128 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69] 8 142 ms 144 ms 144 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157] 9 154 ms 153 ms 169 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118] 10 161 ms 160 ms 158 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14] 11 159 ms 163 ms 158 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 12 158 ms 162 ms 158 ms 38.111.40.114 13 174 ms 159 ms 160 ms 198.49.243.253 14 * * * Request timed out. 15 159 ms 158 ms 160 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Seems from these that the issue could be before the Boston server te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] Because the trace looks the same afterward.
The game has been completely unplayable for me since Friday night. Either the "server is not responding" or my character is bouncing all over the screen. Absolutely horrible.... I'm in Florida, close to Orlando and also have Comcast. Everything else is working, just not Neverwinter.... Really frustrated right about now as I'm almost positive that Cryptic won't extend the double enchantment period.... :(
I also am NOT having a client issue (tested this many times yesterday). The Europe proxy server allows me to play some characters, although very laggy, as long as I don't venture into certain areas high-level areas (like Mt Hotenow).
Tracert as of 10:35am mountain time today:
Tracing route to patchserver2.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1 2 10 ms 10 ms 12 ms 50.134.160.1 3 10 ms 10 ms 10 ms xe-9-0-3-0-sur02.aurora.co.denver.comcast.net [6 8.86.129.173] 4 12 ms 10 ms 10 ms ae-24-0-ar01.aurora.co.denver.comcast.net [162.1 51.50.33] 5 12 ms 12 ms 12 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68. 86.90.149] 6 11 ms 10 ms 11 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [ 68.86.84.18] 7 12 ms 12 ms 11 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c om [154.54.13.5] 8 12 ms 12 ms 12 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54 .83.29] 9 30 ms 30 ms 29 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25 .174] 10 35 ms 35 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6. 86] 11 43 ms 44 ms 44 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44 .86] 12 57 ms 57 ms 56 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25 .89] 13 59 ms 60 ms 58 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43 .9] 14 72 ms 61 ms 68 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c om [154.54.46.134] 15 66 ms 59 ms 58 ms 38.111.40.114 16 59 ms 59 ms 59 ms 198.49.243.253 17 * * * Request timed out. 18 59 ms 59 ms 59 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
I don't care who wants to blame who, but this will kill Neverwinter for me
At this point I just desperately am trying to log in for a moment to claim all my vip stuff and maybe get a celestial coin or two for the day but I can't even get past the launcher please fix your ISP neverwinter.
Third day in a row, same thing. Yesterday I could at least connect using the EU proxy. Today it seems that may not be working. Waiting on the launcher to connect for 10 minutes now.
Net test times out. Traceroute is the same as yesterday.
*Update* In through the EU proxy, still impossible to connect to the server without it.
*Update* Yesterday EU proxy gave stable ping times. Today it spikes every 1 or 2 seconds to 800+ then back to 250.
Neverwinter Module 6: The only MMO expansion in the history of MMO's to remove more content than it added.
Was fine for a few hours today and now the lag is back.
Edit: Got into the game after the lag came back with the EU proxy, game crashed loading the SH and now I can't even get the play button to come up on the launcher. Keep getting connection timed out.
I live in the northeast (CT) and Neverwinter has been unplayable since yesterday morning. Very frustrating due to the fact of double XP and the upcoming expansion. Was banking on getting a lot done this weekend. Hopefully it will be back up soon in the meantime plenty of other games to play
Aw man...was working GREAT and now it's as bad as it ever was. C'mon guys, seriously?!?
17 88 ms 90 ms 87 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134] 18 85 ms 104 ms 85 ms 38.111.40.114 19 90 ms 91 ms 86 ms 198.49.243.253 20 * * * Request timed out. 21 88 ms 85 ms 85 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Comments
14 167 ms 158 ms 170 ms 198.49.243.253
15 * * * Request timed out.
16 158 ms 158 ms 158 ms 208.95.186.96
I think this is a game server ... still getting time outs off the same Cryptic node (198.49.243.253)
This all started around Friday night.
Sitting in Enclave looks like a time lapse video.
Below are two Tracerts one to Cryptic and one to Google DNS
Tracert to Cryptic:
Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 3 ms 1 ms <1 ms 192.168.2.1
2 -redacted-
3 -redacted-
4 -redacted-
5 15 ms 15 ms 14 ms te-0-6-0-1-ar01.area4.il.chicago.comcast.net [68
.86.187.153]
6 17 ms 16 ms 14 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [6
8.86.91.165]
7 14 ms 19 ms 15 ms be-10506-cr01.350ecermak.il.ibone.comcast.net [6
8.86.86.230]
8 38 ms 35 ms 41 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
9 38 ms 38 ms 46 ms ae-15-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.118]
10 36 ms 35 ms 35 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.13.5]
11 37 ms 36 ms 49 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
.83.29]
12 55 ms 54 ms 54 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
.174]
13 38 ms 37 ms 39 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
86]
14 218 ms 397 ms 306 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
.86]
15 531 ms 307 ms 212 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
.89]
16 61 ms 62 ms 62 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
.9]
17 62 ms 63 ms 66 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
18 60 ms 64 ms 73 ms 38.111.40.114
19 60 ms 60 ms 64 ms 198.49.243.253
20 * * * Request timed out.
21 61 ms 60 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]
Trace complete.
Tracert to 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.2.1
2 (redacted)
3 (redacted)
4 (redacted)
5 19 ms 14 ms 22 ms te-3-12-0-5-ar01.area4.il.chicago.comcast.net [1
62.151.47.185]
6 15 ms 14 ms 14 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [6
8.86.91.165]
7 13 ms 12 ms 13 ms he-0-12-0-0-pe03.350ecermak.il.ibone.comcast.net
[68.86.86.10]
8 17 ms 15 ms 32 ms as15169-4-c.350ecermak.il.ibone.comcast.net [173
.167.57.222]
9 19 ms 17 ms 13 ms 209.85.254.130
10 23 ms 15 ms 12 ms 72.14.233.68
11 24 ms 22 ms 24 ms 209.85.244.209
12 26 ms 27 ms 22 ms 216.239.49.25
13 * * * Request timed out.
14 24 ms 22 ms 37 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
Tracert (removed first few hops):
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
6 37 ms 32 ms 41 ms he-1-1-0-0-11-cr02.56marietta.ga.ibone.comcast.n
et [68.86.91.153]
7 66 ms 61 ms 54 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86
.85.21]
8 62 ms 68 ms 71 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86
.84.230]
9 66 ms 67 ms 62 ms ae-11-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.22]
10 73 ms 63 ms 138 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.13.5]
11 71 ms 62 ms 98 ms te0-1-0-3.ccr22.den01.atlas.cogentco.com [154.54
.83.33]
12 73 ms 90 ms 74 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
.122]
13 75 ms 71 ms 73 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
118]
14 83 ms 78 ms 85 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
.178]
15 73 ms 76 ms 83 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
.185]
16 73 ms 74 ms 84 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
17 83 ms 74 ms 73 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.130]
18 75 ms 81 ms 105 ms 38.111.40.114
19 77 ms 95 ms 78 ms 198.49.243.253
20 * * * Request timed out.
21 74 ms 83 ms 86 ms patchserverrebirth.crypticstudios.com [208.95.18
5.41]
Trace complete.
However when someone who is a designated public point of contact constantly replies with denial and saccharin laced patronizing undertones then the responses he or she receives are earned.
It doesn't take a genius to realize that cryptic is at least partially contributing to this issue - so the constant "not us, not our fault" vitriol angers people and I completely understand their reactions. It's unprofessional - and that's the nicest way I can put it.
I did as jeffthedude sayed:
I fixed my issues. I killed ARC and ran 'neverwinter.exe' out of the neverwinter_en directory in program files in compatibility more (win7/administrator)
ARC seems to launch the game and crash it according to my application event log...
Seems to work. Good luck all.
C:\WINDOWS\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms 10.0.0.1
2 17 ms 9 ms 8 ms 96.120.5.205
3 8 ms 10 ms 8 ms 68.85.68.249
4 10 ms 10 ms 9 ms xe-6-1-5-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.111.157]
5 11 ms 14 ms 15 ms he-0-4-0-5-cr02.56marietta.ga.ibone.comcast.net [68.86.89.65]
6 30 ms 30 ms 31 ms be-11314-cr01.dallas.tx.ibone.comcast.net [68.86.85.21]
7 49 ms 50 ms 71 ms be-11317-cr02.denver.co.ibone.comcast.net [68.86.84.230]
8 49 ms 47 ms 48 ms ae-18-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.82.2]
9 61 ms 48 ms 48 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.13.5]
10 50 ms 48 ms 51 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29]
11 48 ms 49 ms 49 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174]
12 49 ms 50 ms 49 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
13 58 ms 59 ms 57 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
14 71 ms 71 ms 71 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
15 74 ms 74 ms 75 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
16 83 ms 74 ms 74 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
17 74 ms 72 ms 79 ms 38.111.40.114
18 73 ms 74 ms 85 ms 198.49.243.253
19 * * * Request timed out.
20 73 ms 74 ms 73 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
On a side note... I do see A LOT of posts indicating 198.49.243.253 as the last point before the time out... is there anyway to to bypass this server ?
Thanks @ Zebular for passing that info to the techs... working in the tech field I'm about 90% sure the on call probably said... "I'll bring it up in the Monday morning meeting, I can't just bounce a server in production without proper authorization"...
/sigh, but hey want can you expect... it is technically a free game, and any money you put into it is because you think they earned it... it's like when SONY had the outage due to hackers... down for months... but can you be mad when you don't pay for the service lol.
Hoping it gets fixed soon.
See my post above. I play STO though. After I did that it did a verify which took about 3 - 5 min and I am back up and running. Seemed to fix everything and now I can log in through ARC also.
Thank You jeffthedude. You are the man LOL
I don't connect via ARC (to STO not Neverwinter) and the problem is so bad today I can't get get past login let alone hope to stay connected.
Hmm this http://stostatus.com/ is telling me STO is down but I'm not seeing any forum posts about it.
Curiously I can connect to STO via the EU proxy. It's laggy but it works.
Riker has NO CLASS
Delta Rising is the best expansion ever - Bombay style
this is the trace with an unplayable conneciton
(this one is BAD)
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 23 ms 31 ms 27 ms c-50-133-33-1.hsd1.mi.comcast.net [50.133.33.1]
3 10 ms 8 ms 10 ms te-4-3-ur02.mtmorris.mi.michigan.comcast.net [68.87.185.113]
4 26 ms 12 ms 11 ms te-0-1-0-9-ar02.pontiac.mi.michigan.comcast.net [68.86.122.149]
5 37 ms 35 ms 39 ms be-33668-cr01.350ecermak.il.ibone.comcast.net [68.86.90.45]
6 57 ms 57 ms 57 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86.85.170]
7 55 ms 57 ms 71 ms ae-14-0-pe01.910fifteenth.co.ibone.comcast.net [68.86.84.114]
8 58 ms 57 ms 57 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.com [154.54.10.33]
9 57 ms 57 ms 56 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54.83.29]
10 61 ms 62 ms 63 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25.174]
11 75 ms 58 ms 59 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.86]
12 66 ms 66 ms 81 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
13 60 ms 59 ms 59 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
14 64 ms 64 ms 65 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
15 67 ms 63 ms 64 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
16 80 ms 62 ms 61 ms 38.111.40.114
17 62 ms 61 ms 67 ms 198.49.243.253
18 * * * Request timed out.
19 62 ms 62 ms 62 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
This is the trace for a playable, but high latency due to VPN
(this one is OK)
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 75 ms 75 ms 75 ms 155.94.226.129.static.quadranet.com [155.94.226.129]
3 76 ms 92 ms 76 ms colo-lax9.as8100.net [96.44.180.1]
4 75 ms 77 ms 81 ms te0-7-0-3.ccr21.lax04.atlas.cogentco.com [38.104.82.217]
5 75 ms 76 ms 76 ms be2019.ccr21.lax01.atlas.cogentco.com [154.54.88.9]
6 * 124 ms 112 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
7 128 ms 128 ms 128 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
8 142 ms 144 ms 144 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
9 154 ms 153 ms 169 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
10 161 ms 160 ms 158 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
11 159 ms 163 ms 158 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
12 158 ms 162 ms 158 ms 38.111.40.114
13 174 ms 159 ms 160 ms 198.49.243.253
14 * * * Request timed out.
15 159 ms 158 ms 160 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Seems from these that the issue could be before the Boston server
te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
Because the trace looks the same afterward.
Tracert as of 10:35am mountain time today:
Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 10 ms 10 ms 12 ms 50.134.160.1
3 10 ms 10 ms 10 ms xe-9-0-3-0-sur02.aurora.co.denver.comcast.net [6
8.86.129.173]
4 12 ms 10 ms 10 ms ae-24-0-ar01.aurora.co.denver.comcast.net [162.1
51.50.33]
5 12 ms 12 ms 12 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
6 11 ms 10 ms 11 ms ae-10-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.18]
7 12 ms 12 ms 11 ms te0-0-1-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.13.5]
8 12 ms 12 ms 12 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
.83.29]
9 30 ms 30 ms 29 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
.174]
10 35 ms 35 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
86]
11 43 ms 44 ms 44 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
.86]
12 57 ms 57 ms 56 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
.89]
13 59 ms 60 ms 58 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
.9]
14 72 ms 61 ms 68 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
15 66 ms 59 ms 58 ms 38.111.40.114
16 59 ms 59 ms 59 ms 198.49.243.253
17 * * * Request timed out.
18 59 ms 59 ms 59 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
I don't care who wants to blame who, but this will kill Neverwinter for me
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
Net test times out. Traceroute is the same as yesterday.
*Update* In through the EU proxy, still impossible to connect to the server without it.
*Update* Yesterday EU proxy gave stable ping times. Today it spikes every 1 or 2 seconds to 800+ then back to 250.
Edit: Got into the game after the lag came back with the EU proxy, game crashed loading the SH and now I can't even get the play button to come up on the launcher. Keep getting connection timed out.
And I don't use arc, I've always just used neverwinter.exe..so that "fix" doesn't apply to me.
very frustrating
17 88 ms 90 ms 87 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
18 85 ms 104 ms 85 ms 38.111.40.114
19 90 ms 91 ms 86 ms 198.49.243.253
20 * * * Request timed out.
21 88 ms 85 ms 85 ms patchserverrebirth.crypticstudios.com [208.95.185.41]