I purchased Guardian quite a few months ago but whenever I followed the link in a previous post on this topic I got "Transaction pending" which is weird because I've been invited to all the betas since purchasing and even received the e-mail quite a few weeks ago informing me of the headstarts.
Edit: I just checked the billing history on my account and it tells me that the transaction was completed. I know I can't play for another 8 hours or so but I don't have the Guardian title under my name...
To get the GUARDIAN under your name you need to go add it in the User CP settings on the forums. It is not added automatically...
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hc40Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 17Arc User
edited April 2013
Gotta change it yourself. Under permission groups in the use CP
Oh thanks! Doh silly me. But I'm still concerned that according to the billing my transaction is pending or will it complete when the game unlocks for me?
Edit: Ignore that... following the link produced an incorrect response but going through it manually says my transaction is completed.
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immortalsguildMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
shadowfruityMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 11Arc User
edited April 2013
ive been having issues loggin in, i get can to 'retrieving characters' then it disconnects me from the server, this is getting very frustrating and ive had this issue for 2 days now
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quickthornMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
If that's the listed time for guardians that's fine, but one concern of mine is that I clicked on the earlier link and I am listed as 'Transaction Pending'. They took my money on 24 February and I was able to play in all the subsequent betas, so that doesn't make a whole lot of sense. I wonder if I'll get in at 5pm at all?
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astaziaMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 51
edited April 2013
These games need to stop giving out dates and times and only use countdowns. It's absolutely staggering and hilarious how many people completely fail at time zones.
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quickthornMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited April 2013
It's also staggering that someone can be listed as 'transaction pending' when they took their money 2 months ago...
My issue isn't with whatever time zone I'm supposed to log in with. It's that they have gone into reverse apparently about whether I have paid for it or not.
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astaziaMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 51
edited April 2013
Where are you looking? The Zen store history or that link posted by PW? If I check the Zen history in my account it has always said my Guardian pack purchase is completed, clicking that link posted has said pending probably because it doesn't know how else to handle somebody with a previously completed purchase trying to access the purchases completion screen. I think if you can go into the forum and change your user group to Guardian then you are good to go.
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immortalsguildMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
If that's the listed time for guardians that's fine, but one concern of mine is that I clicked on the earlier link and I am listed as 'Transaction Pending'. They took my money on 24 February and I was able to play in all the subsequent betas, so that doesn't make a whole lot of sense. I wonder if I'll get in at 5pm at all?
Yes that is the time that anyone who bought guardian pack gets in, if you got into the betas ( which I did not play at all) you should be fine getting in at 5pm BST
No access for me either. I bought a Guardian pack, tried all the links and im still locked out. This is not right, I paid for a headstart.
You need to relax.
The headstart for Guardians doesn't begin for another 2hr 53mins.
You'll be able to play when the launchers countdown says 3:00:00:00 or below.
You should really read up on the forums or the official game news if you had a concern,
before jumping to conclusions.
None the less, you'll be playing soon.
Please be patient.
Happy Hunting !
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poeticrexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 2Arc User
edited April 2013
Thank you for the info. Sorry to go off on a rant.
hi I have the guardian pack.... thought we were able to play today? tried, and it says I don't have access to play yet something like that's... whats up
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diedreaMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 12Arc User
hi I have the guardian pack.... thought we were able to play today? tried, and it says I don't have access to play yet something like that's... whats up
Wow, you have not seen the 300 other posts asking the same question and getting the reply that you cannot play until 9:00am PST which is 2 hours and 20 minutes from now?
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astaziaMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 51
hi I have the guardian pack.... thought we were able to play today? tried, and it says I don't have access to play yet something like that's... whats up
If you recenly made a purchase, your transaction is still pending. Once it is approved, you will receive an email at (my email address) to finalize your transaction.
If you need help, please contact Perfect World's Billing Department.
Whe3re is my email for this, I am still waiting.. I got the thank you email for guardians pack, but nowhere to click to confirm it.
Comments
To get the GUARDIAN under your name you need to go add it in the User CP settings on the forums. It is not added automatically...
Edit: Ignore that... following the link produced an incorrect response but going through it manually says my transaction is completed.
If that's the listed time for guardians that's fine, but one concern of mine is that I clicked on the earlier link and I am listed as 'Transaction Pending'. They took my money on 24 February and I was able to play in all the subsequent betas, so that doesn't make a whole lot of sense. I wonder if I'll get in at 5pm at all?
My issue isn't with whatever time zone I'm supposed to log in with. It's that they have gone into reverse apparently about whether I have paid for it or not.
Yes that is the time that anyone who bought guardian pack gets in, if you got into the betas ( which I did not play at all) you should be fine getting in at 5pm BST
Only on the 30th...
I thought the 30th was Open Beta day?
You are correct, but have NOT paid for the privilege to play before Open Beta...
So the Founders Friend key just gets you open beta access on the 30th?...
Isn't that kinda open for all anyway ?
You need to relax.
The headstart for Guardians doesn't begin for another 2hr 53mins.
You'll be able to play when the launchers countdown says 3:00:00:00 or below.
You should really read up on the forums or the official game news if you had a concern,
before jumping to conclusions.
None the less, you'll be playing soon.
Please be patient.
Happy Hunting !
No problem! ^-^
Wow, you have not seen the 300 other posts asking the same question and getting the reply that you cannot play until 9:00am PST which is 2 hours and 20 minutes from now?
Please read the posts above yours.
If you recenly made a purchase, your transaction is still pending. Once it is approved, you will receive an email at (my email address) to finalize your transaction.
If you need help, please contact Perfect World's Billing Department.
Whe3re is my email for this, I am still waiting.. I got the thank you email for guardians pack, but nowhere to click to confirm it.