ok i been on the phone with my bank perfect world and pay pal and i still cant buy my founders pack i am truly upset with this and hope it gets fixed before the next beta
ok i been on the phone with my bank perfect world and pay pal and i still cant buy my founders pack i am truly upset with this and hope it gets fixed before the next beta
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
I have given up at this point and to be perfectly honest this is as tedious as ArenaNets last minute patch that forced customers to fetch serial codes many were not even shipped out with the physical box copies. If this game is going to survive they need to maintain security without dragging customers throught a torture gauntlet of red tape to make a simple purchase. Or heck supply Gamestops with the expansion cards so we dont have to buy them online /boggle /rant off
ok this is really upseting me prefect world CS is not answering paypal cant help me my bank says i am good to go to make my purchase but i can't make a payment on anything skrill and paypal i been trying to contact pw for the last 2 hours with no luck
i cant get this to go through i keep getting this message when i do attempt anything
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available). and when i go to put a ticket it i can't even do that due to there support system is goofed up if anyone else is going through this please know i am here with ya
0
sardokusMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
ok this is really upseting me prefect world CS is not answering paypal cant help me my bank says i am good to go to make my purchase but i can't make a payment on anything skrill and paypal i been trying to contact pw for the last 2 hours with no luck
i cant get this to go through i keep getting this message when i do attempt anything
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available). and when i go to put a ticket it i can't even do that due to there support system is goofed up if anyone else is going through this please know i am here with ya
Yes same thing here, Paypal denies my cc which is perfectly fine and then when I call them they sent me to my card issuer who said nothings wrong. I go back to Paypal and they then tell me to give paypal 24 hours for my account to "mature" and the card charge should work. I will keep trying...for a while but I can imagine the sales they are losing because of how clunky paypal works.
@sardokus yeah i am going to wait a day or 2 then try again i am so upset with this right now
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chesirecrowMember, Neverwinter Beta UsersPosts: 11Arc User
edited March 2013
All the more reason for me not to go through an intermediary such as PayPal; and it seems a lot of gaming companies prefer to use some intermediate system of payment.
They seem to complicate what should be a simple transaction. I use my credit card on line a lot and never have any issues when dealing directly with vendors. I buy books, computer parts, tools and appliances; it's done quickly and efficiently.
0
pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
edited March 2013
Greetings,
Found this thread after I opened a ticket.. foolish me.. anywho.. I've tried to purchase the $200 Hero of the North founders pack and my transactions will not go through. Here is what I've tried so far.
Troubleshooting Steps:
-Cleared Cache/Cookie and set browser defaults
-Tried to purchase on 3 different computers @ 2 different locations Home & Work
-Tried to purchase through Internet explorer, chrome, and firefox browsers
-Tried to purchase with 4 different credit cards. 2 Debit cards and 2 Credit cards. All of which have more than enough to cover the cost. 2 of the cards are in my name and the other 2 cards in another persons name. I also tested to make sure I could make online purchases with 2 of the cards.
-Tried to purchase with the 4 cards through both paypal and skrill options. I used the no account option and just entered credit card information.
Is there a problem with how this is set up? I've never encountered a problem like this before. I want to have this resolved before the next open beta. I appreciate any assistance in regards to this.
I just tried a brand new just activated Discover card with the same luck on paypal. Rejected.
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
chezirecrow,
There should be an option to use paypal as a guest. You don't need to make an account but the transaction will go through paypal. Sadly there is no direct payment option even for the US Players.
ravirlz, sardokus, pat1entzer0,
That sounds like the cards are flagging this as possible fraudulent charges due to it being an international trade. Call of the card company and tell them to take the restrictions off and it should go through *if* you are all from outside of the United States...and this has little to nothing to do with paypal. I've had that issue come up several times in the past for other purchases I had made even when buying directly from the company.
It's simply a safety feature on cards that prevents sales (and stupidlly non-descriptive when doing so) in an effort to prevent fraud.
Found this thread after I opened a ticket.. foolish me.. anywho.. I've tried to purchase the $200 Hero of the North founders pack and my transactions will not go through. Here is what I've tried so far.
Troubleshooting Steps:
-Cleared Cache/Cookie and set browser defaults
-Tried to purchase on 3 different computers @ 2 different locations Home & Work
-Tried to purchase through Internet explorer, chrome, and firefox browsers
-Tried to purchase with 4 different credit cards. 2 Debit cards and 2 Credit cards. All of which have more than enough to cover the cost. 2 of the cards are in my name and the other 2 cards in another persons name. I also tested to make sure I could make online purchases with 2 of the cards.
-Tried to purchase with the 4 cards through both paypal and skrill options. I used the no account option and just entered credit card information.
Is there a problem with how this is set up? I've never encountered a problem like this before. I want to have this resolved before the next open beta. I appreciate any assistance in regards to this.
I just tried a brand new just activated Discover card with the same luck on paypal. Rejected.
I can't buy it either and this has been hell for me because I have been planning to buy the founders pack for so long. Anyways, is your card verified, these people at paypal are terrible and inconsistent in that it can take forever to get verification status. I am so that there isnt a means to directly purchase the founders pack so I feel your pain. I know if your paypal account is newly created it can take a while before they permit you to actually use your credit card. Terrible way to kick off a ftp game where there are so many who can't even buy content that directly supports the games success. I just tried again (since yesterday) on paypal and continue to get denied on a card with a 30k ceiling.
0
pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
edited March 2013
Greetings,
Found this thread after I opened a ticket.. foolish me.. anywho.. I've tried to purchase the $200 Hero of the North founders pack and my transactions will not go through. Here is what I've tried so far.
Troubleshooting Steps:
-Cleared Cache/Cookie and set browser defaults
-Tried to purchase on 3 different computers @ 2 different locations Home & Work
-Tried to purchase through Internet explorer, chrome, and firefox browsers
-Tried to purchase with 4 different credit cards. 2 Debit cards and 2 Credit cards. All of which have more than enough to cover the cost. 2 of the cards are in my name and the other 2 cards in another persons name. I also tested to make sure I could make online purchases with 2 of the cards.
-Tried to purchase with the 4 cards through both paypal and skrill options. I used the no account option and just entered credit card information.
Is there a problem with how this is set up? I've never encountered a problem like this before. I want to have this resolved before the next open beta. I appreciate any assistance in regards to this.
I can't buy it either and this has been hell for me because I have been planning to buy the founders pack for so long. Anyways, is your card verified, these people at paypal are terrible and inconsistent in that it can take forever to get verification status. I am so that there isnt a means to directly purchase the founders pack so I feel your pain. I know if your paypal account is newly created it can take a while before they permit you to actually use your credit card. Terrible way to kick off a ftp game where there are so many who can't even buy content that directly supports the games success. I just tried again (since yesterday) on paypal and continue to get denied on a card with a 30k ceiling.
Ok so I just spoke with Paypal about this problem. I used the example of my brand new discover card. My discover card is not tied to any account online/etc. I received it within the past week. When my purchase failed yesterday I tried to make a purchase with it on Newegg.com just to test to see if the card would work. My purchase went through no problem on Newegg.
I tried the transaction again right before contacting paypal and received "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." No stranger of an error message there right?
Ok soo.. The paypal representative Pablo looked up my card and saw the purchase of 199.99 attempted to go through but was declined by the account that would receive the money. aka Perfectworld. I asked how he could tell this and what his thoughts were on the matter. Pablo informed me that due to the Perfectworld account having a lot of pending transations or transactions under review, no payment will go through to it currently. He informed me that even if I used my paypal account with the money in it, it still would fail at this point.
Oh Boy..
I'm not sure where this leads us at this point but I am going to update my support ticket to PW with this information. I wonder if anyone else received this same information yet? But Pablo told me I would just have to keep trying to see if it would eventually go through.
Regards,
Pati3ntZer0
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
Did you two read my post about internation transactions?
There should be an option to use paypal as a guest. You don't need to make an account but the transaction will go through paypal. Sadly there is no direct payment option even for the US Players.
ravirlz, sardokus, pat1entzer0,
That sounds like the cards are flagging this as possible fraudulent charges due to it being an international trade. Call of the card company and tell them to take the restrictions off and it should go through *if* you are all from outside of the United States...and this has little to nothing to do with paypal. I've had that issue come up several times in the past for other purchases I had made even when buying directly from the company.
It's simply a safety feature on cards that prevents sales (and stupidlly non-descriptive when doing so) in an effort to prevent fraud.
I live in the states so this shouldn't be a problem. I am also unable to go through skrill as well. I have already contacted my credit card company and had them verify that everything was ok and that something like this should go through without a problem. I tested a purchase on Newegg (yes I know it's in the states) just to make sure online purchasing is fine.
**UPDATE**
I called my discover card company again just to be thorough and had the representative Susan check my account for any restrictions both local and international. She stated there was nothing. She even placed me on hold and checked with a supervisor as well. I also noticed when I checked my account online that there are pending 1$ transactions to paypal.
Trans. Date Post Date Description Amount Category
Total $ 2.00
03/02/2013 Pending PAYPAL $ 1.00 Processing
03/02/2013 Pending PAYPAL $ 1.00 Processing
It's not showing the ones when I attempted to pay for this yesterday so I'm sure they will vanish like a ninja. I just wanted to post an update in regards to the situation. And the beat goes on!
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
Very, very strange.
Support will most likely get back to you on Monday and be able to assist you further. Sorry but you have surpassed my understanding of why that issue would arrise.
Most of the issues plastered in this thread are simple mistakes on the user's end, for instance not registering pre-paid gift cards for online purchases. For most people, such as myself, the purchase was beyond simple and hassle free. Let me know what support says so that I can assist players accordingly and sorry about the added frustration, I assure you most transactions have gone through without an issue.
chesirecrowMember, Neverwinter Beta UsersPosts: 11Arc User
edited March 2013
Gave up on Neverwinter. Support said to try a different browsers, Skrill, etc. Except, I have no trouble paying anything online with a credit card - software, books, computer hardware, you name it and I've ordered it online without any trouble. If I have this much trouble trying to pay for a beta key, then I'm not even interested in trying to buy their in-game currency.
I'm in Canada, so I don't have as many options. The local Walmart does NOT carry PWE prepaid cards. The website says that FUTURESHOP has the prepaids cards as well; Futureshop lists a lot of prepaid gamecards but not PWE. The whole point of ordering on-line is so you don't have to drive all over the place.
Good luck to you, hope you resolve your problems.
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pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
edited March 2013
I figured I would try one more thing to see what happened. I called my parents to see if I could try one of their cards to see if the purchase would go through. Same result lol. I called paypal for them and was informed the same information that their is a problem on the sellers end currently. She said I would have to contact them to have this resolved.
*insert fail horn here*
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pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
Support will most likely get back to you on Monday and be able to assist you further. Sorry but you have surpassed my understanding of why that issue would arrise.
Most of the issues plastered in this thread are simple mistakes on the user's end, for instance not registering pre-paid gift cards for online purchases. For most people, such as myself, the purchase was beyond simple and hassle free. Let me know what support says so that I can assist players accordingly and sorry about the added frustration, I assure you most transactions have gone through without an issue.
How long ago did you make the purchase? I'm guessing it wasn't too recent?
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jasondboothMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 5Arc User
edited March 2013
I purchased the guardian pack, yet no emails. Also It doesnt show me as a guardian like I see under others names. When I look at my account its there, and I have been charged.
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pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
I purchased the guardian pack, yet no emails. Also It doesnt show me as a guardian like I see under others names. When I look at my account its there, and I have been charged.
I believe you have to go into your CP and go to permissions. There is some information at the beginning of this thread on what to do. I think that will take care of you.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
I made my purchase the day the Founders Packs were released.
Without a doubt there could be some funky thing going on in the background that occurred in the last few days, that's not completely out of the question. Sadly as a community moderator, meaning a paying customer like yourself, I can't see the insides of the system so all I can relay is my own experience and trouble shooting tips.
So very, very strange. If the error isn't with Paypal or the card then it must be with PWE. Let support know that you've already contacted paypal and the card companies and see where it goes. I'm truly flaberghasted.
And Jason, pat1entzer0 gave the right instructions. You should have at least received a confirmation e-mail, check your spam bin, and do note that titles are manually and not automatically applied. Follow the steps in the first post and let me know if that doesn't resolve the issue.
pat1entzer0Member, Neverwinter Beta UsersPosts: 9Arc User
edited March 2013
I'm just curious.. Did anyone who successfully do this remember anything about a verification form or something? I saw in the FAQ section on their site for purchasing ZEN it mentions a verification form via email.
Just curious. I never received an email from Perfect World about that. I Wasn't sure if it was related or not since i am not purchasing Zen.. but the founder pack.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited March 2013
There shouldn't be any verification form.
I'm not an expert on buying Zen but the Founder's Purchase was, for me, as simple as clicking which pack I wanted to buy, logging into my paypal account, choosing which payment option I wanted to use and clicking to confirm the transaction.
Looks like I am not getting into beta this coming friday if Paypal doesn't permit my purchase on my perfectly fine credit card. Does anyone know if they will permit direct purchase or fix this paypal mess anytime soon. This is 45 pages of problems and not everything is user side. I am so depressed after following this game for so long I can't buy the pack that I counted on having for something as trivial as simple denial charges from paypal for a credit card that has a 30k limit and tons of credit. Is perfect world even aware there are many people who are having issues with Paypal and working to fix this before the game comes out sigh. Why couldnt they even have cards i could buy at Gametstop with a founders code...
0
chesirecrowMember, Neverwinter Beta UsersPosts: 11Arc User
chezirecrow,
There should be an option to use paypal as a guest. You don't need to make an account but the transaction will go through paypal. Sadly there is no direct payment option even for the US Players.
That's exactly what I'm having trouble with. And to point out, I've used my credit card to donate to Wikipedia, etc. via PayPal without having a PayPal account. But when I start the payment process it shows 2 options - pay via a PayPal account, or pay with a credit card through PayPal. However, when I select the 2nd option, the country changes to the US. When I change that to Canada, it switches to create a PayPal account (or pay using your PayPal account). I told this to Support. Support just said use a different browser, etc. But as pointed out by several now, it looks like it's a PWE/PayPal problem that we can't solve. And it's likely the Support people are only in a position to offer solutions, not able to actually go in and look at the problem and attempt to solve it.
0
chesirecrowMember, Neverwinter Beta UsersPosts: 11Arc User
edited March 2013
If someone is able to finally make a Founder's Pack purchase, please let us know, so we can try again.
@grimrod - I can't do this where I live, but possibly you'd be able to purchase sufficient PWE Prepaid cards in your area and side step the PayPay/PWE problem. However, you might want to ask to see if that's possible or if it's been done.
If someone is able to finally make a Founder's Pack purchase, please let us know, so we can try again.
@grimrod - I can't do this where I live, but possibly you'd be able to purchase sufficient PWE Prepaid cards in your area and side step the PayPay/PWE problem. However, you might want to ask to see if that's possible or if it's been done.
Thank you, its a good idea and worth a shot...I think it's horrible that they are driving people to have to use paypal and should offer alternatives than having to deal with the jumping through hoops of paypal and the dubious chances of Skrill. This whole system caters to those who already had paypal accounts but to those who dislike it or are new to the system which has become more tedious and time consuming its a hassle.
0
draelin1978Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
It is a debit Visa card, Skrill worked Paypal did not.
I am Downloading now, but my card is a debit card with a Visa logo, never had an issue with it with any other games that don't use Paypal.
Sorry for the impatience, been watching streams since last night and deciding to spend what little spending cash I get a month on the ability to play beta before my PCmag key goes live was making me antsy
I paid with a Visa Debit (Credit..never Debit...stupid banking fees) Card as well so that's very odd PayPal just didn't like the card.
But hey, at least you got it to go through
Welcome to the Beta.
I want it stated that Skrill charged me an extra 50cents on my transaction. doubt anything can be done, but I am glad to see that PWE finally added CC's to their list of ways to purchase. was stupid they didnt have it before. also noticed an issue with the pre-paid Zen cards as noted here. http://nw-forum.perfectworld.com/showthread.php?64491-PWE-and-their-pre-paid-cards
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sardokusMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
edited March 2013
Can anyone help me out, I confirmed my purchase of the founders pack yesterday via paypal, received a transaction id receipt that was confirmed it was completed via email. This was done early last night, so I came home today expecting to find some type of usergroups menu in my CP and it's not there. This is now getting me nervious with beta only a few days away which I reserved completely free starting friday. Can anyone help me, let me know what to do or who to call ? Where exactly is that usergroup menu in the CP that I need to enable for the Founders Pack title. Thanks in advance for any help at all. I made sure I had my cookies deleted and wasn't logged in before I came home today so thats not an issue. I do have access to the beta forums.
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sardokusMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
edited March 2013
Just to update, I filled out a ticket and they answered me within an hour with my link to update my new Founders Status ! I am very satisfied with the perfect world follow up and look forward to my first steps in nw this weekend.
Paypal btw worked but only after a few days waiting for verification and badgering their customer service to verify my account faster.
Comments
What's the error code or message saying?
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
i cant get this to go through i keep getting this message when i do attempt anything
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available). and when i go to put a ticket it i can't even do that due to there support system is goofed up if anyone else is going through this please know i am here with ya
Yes same thing here, Paypal denies my cc which is perfectly fine and then when I call them they sent me to my card issuer who said nothings wrong. I go back to Paypal and they then tell me to give paypal 24 hours for my account to "mature" and the card charge should work. I will keep trying...for a while but I can imagine the sales they are losing because of how clunky paypal works.
They seem to complicate what should be a simple transaction. I use my credit card on line a lot and never have any issues when dealing directly with vendors. I buy books, computer parts, tools and appliances; it's done quickly and efficiently.
Found this thread after I opened a ticket.. foolish me.. anywho.. I've tried to purchase the $200 Hero of the North founders pack and my transactions will not go through. Here is what I've tried so far.
Troubleshooting Steps:
-Cleared Cache/Cookie and set browser defaults
-Tried to purchase on 3 different computers @ 2 different locations Home & Work
-Tried to purchase through Internet explorer, chrome, and firefox browsers
-Tried to purchase with 4 different credit cards. 2 Debit cards and 2 Credit cards. All of which have more than enough to cover the cost. 2 of the cards are in my name and the other 2 cards in another persons name. I also tested to make sure I could make online purchases with 2 of the cards.
-Tried to purchase with the 4 cards through both paypal and skrill options. I used the no account option and just entered credit card information.
Is there a problem with how this is set up? I've never encountered a problem like this before. I want to have this resolved before the next open beta. I appreciate any assistance in regards to this.
Thank You,
******************** UPDATE **********************
I just tried a brand new just activated Discover card with the same luck on paypal. Rejected.
There should be an option to use paypal as a guest. You don't need to make an account but the transaction will go through paypal. Sadly there is no direct payment option even for the US Players.
ravirlz, sardokus, pat1entzer0,
That sounds like the cards are flagging this as possible fraudulent charges due to it being an international trade. Call of the card company and tell them to take the restrictions off and it should go through *if* you are all from outside of the United States...and this has little to nothing to do with paypal. I've had that issue come up several times in the past for other purchases I had made even when buying directly from the company.
It's simply a safety feature on cards that prevents sales (and stupidlly non-descriptive when doing so) in an effort to prevent fraud.
I can't buy it either and this has been hell for me because I have been planning to buy the founders pack for so long. Anyways, is your card verified, these people at paypal are terrible and inconsistent in that it can take forever to get verification status. I am so
Found this thread after I opened a ticket.. foolish me.. anywho.. I've tried to purchase the $200 Hero of the North founders pack and my transactions will not go through. Here is what I've tried so far.
Troubleshooting Steps:
-Cleared Cache/Cookie and set browser defaults
-Tried to purchase on 3 different computers @ 2 different locations Home & Work
-Tried to purchase through Internet explorer, chrome, and firefox browsers
-Tried to purchase with 4 different credit cards. 2 Debit cards and 2 Credit cards. All of which have more than enough to cover the cost. 2 of the cards are in my name and the other 2 cards in another persons name. I also tested to make sure I could make online purchases with 2 of the cards.
-Tried to purchase with the 4 cards through both paypal and skrill options. I used the no account option and just entered credit card information.
Is there a problem with how this is set up? I've never encountered a problem like this before. I want to have this resolved before the next open beta. I appreciate any assistance in regards to this.
Thank You,
******************** UPDATE **********************
I just tried a brand new just activated Discover card with the same luck on paypal. Rejected.
Ok so I just spoke with Paypal about this problem. I used the example of my brand new discover card. My discover card is not tied to any account online/etc. I received it within the past week. When my purchase failed yesterday I tried to make a purchase with it on Newegg.com just to test to see if the card would work. My purchase went through no problem on Newegg.
I tried the transaction again right before contacting paypal and received "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." No stranger of an error message there right?
Ok soo.. The paypal representative Pablo looked up my card and saw the purchase of 199.99 attempted to go through but was declined by the account that would receive the money. aka Perfectworld. I asked how he could tell this and what his thoughts were on the matter. Pablo informed me that due to the Perfectworld account having a lot of pending transations or transactions under review, no payment will go through to it currently. He informed me that even if I used my paypal account with the money in it, it still would fail at this point.
Oh Boy..
I'm not sure where this leads us at this point but I am going to update my support ticket to PW with this information. I wonder if anyone else received this same information yet? But Pablo told me I would just have to keep trying to see if it would eventually go through.
Regards,
Pati3ntZer0
I live in the states so this shouldn't be a problem. I am also unable to go through skrill as well. I have already contacted my credit card company and had them verify that everything was ok and that something like this should go through without a problem. I tested a purchase on Newegg (yes I know it's in the states) just to make sure online purchasing is fine.
**UPDATE**
I called my discover card company again just to be thorough and had the representative Susan check my account for any restrictions both local and international. She stated there was nothing. She even placed me on hold and checked with a supervisor as well. I also noticed when I checked my account online that there are pending 1$ transactions to paypal.
Trans. Date Post Date Description Amount Category
Total $ 2.00
03/02/2013 Pending PAYPAL $ 1.00 Processing
03/02/2013 Pending PAYPAL $ 1.00 Processing
It's not showing the ones when I attempted to pay for this yesterday so I'm sure they will vanish like a ninja. I just wanted to post an update in regards to the situation. And the beat goes on!
Support will most likely get back to you on Monday and be able to assist you further. Sorry but you have surpassed my understanding of why that issue would arrise.
Most of the issues plastered in this thread are simple mistakes on the user's end, for instance not registering pre-paid gift cards for online purchases. For most people, such as myself, the purchase was beyond simple and hassle free. Let me know what support says so that I can assist players accordingly and sorry about the added frustration, I assure you most transactions have gone through without an issue.
I'm in Canada, so I don't have as many options. The local Walmart does NOT carry PWE prepaid cards. The website says that FUTURESHOP has the prepaids cards as well; Futureshop lists a lot of prepaid gamecards but not PWE. The whole point of ordering on-line is so you don't have to drive all over the place.
Good luck to you, hope you resolve your problems.
*insert fail horn here*
How long ago did you make the purchase? I'm guessing it wasn't too recent?
I believe you have to go into your CP and go to permissions. There is some information at the beginning of this thread on what to do. I think that will take care of you.
Without a doubt there could be some funky thing going on in the background that occurred in the last few days, that's not completely out of the question. Sadly as a community moderator, meaning a paying customer like yourself, I can't see the insides of the system so all I can relay is my own experience and trouble shooting tips.
So very, very strange. If the error isn't with Paypal or the card then it must be with PWE. Let support know that you've already contacted paypal and the card companies and see where it goes. I'm truly flaberghasted.
And Jason, pat1entzer0 gave the right instructions. You should have at least received a confirmation e-mail, check your spam bin, and do note that titles are manually and not automatically applied. Follow the steps in the first post and let me know if that doesn't resolve the issue.
Just curious. I never received an email from Perfect World about that. I Wasn't sure if it was related or not since i am not purchasing Zen.. but the founder pack.
I'm not an expert on buying Zen but the Founder's Purchase was, for me, as simple as clicking which pack I wanted to buy, logging into my paypal account, choosing which payment option I wanted to use and clicking to confirm the transaction.
It took only a few seconds to do everything.
@grimrod - I can't do this where I live, but possibly you'd be able to purchase sufficient PWE Prepaid cards in your area and side step the PayPay/PWE problem. However, you might want to ask to see if that's possible or if it's been done.
Thank you, its a good idea and worth a shot...I think it's horrible that they are driving people to have to use paypal and should offer alternatives than having to deal with the jumping through hoops of paypal and the dubious chances of Skrill. This whole system caters to those who already had paypal accounts but to those who dislike it or are new to the system which has become more tedious and time consuming its a hassle.
I want it stated that Skrill charged me an extra 50cents on my transaction. doubt anything can be done, but I am glad to see that PWE finally added CC's to their list of ways to purchase. was stupid they didnt have it before. also noticed an issue with the pre-paid Zen cards as noted here. http://nw-forum.perfectworld.com/showthread.php?64491-PWE-and-their-pre-paid-cards
Paypal btw worked but only after a few days waiting for verification and badgering their customer service to verify my account faster.