Unable to authenticate: Connection to the account server timed out

poisoncloud

I made a little tracert:
1 2 ms 6 ms 11 ms funbox.home [192.168.1.1]
2 21 ms 22 ms 20 ms war-bng3.tpnet.pl [80.50.18.66]
3 22 ms 19 ms 19 ms war-r2.tpnet.pl [80.50.122.65]
4 20 ms 22 ms 20 ms war-r1.tpnet.pl [194.204.175.61]
5 36 ms 37 ms 34 ms war-b2-link.telia.net [213.248.89.85]
6 39 ms 39 ms 39 ms ffm-bb3-link.telia.net [213.155.134.214]
7 58 ms 67 ms 71 ms ffm-b4-link.telia.net [62.115.120.0]
8 41 ms 40 ms 38 ms akamai-ic-317168-ffm-b4.c.telia.net [62.115.149.29]
9 41 ms 46 ms 45 ms po111.bs-a.sech-fra.netarch.akamai.com [72.52.48.194]
10 * * * Request timed out.
11 271 ms 40 ms 238 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
12 513 ms 296 ms 285 ms 93.191.173.63
13 134 ms 138 ms 133 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
14 149 ms 145 ms 171 ms 198.49.243.237
15 134 ms 134 ms 134 ms patchserver.crypticstudios.com [208.95.184.200]

jerseyvic

Reset the poxy still not working

EU, Uk

bigblackafrica

spectrum cable - US Midwest.

ceberus17

spectrum cable us florida south east

monosodiumglutamate

I was playing fine, logged out to pick kid up from school. Came back logged in bought Zen and then it crashed and gave me the unable to authenticate. Spectrum Central US

zyzou812zyz

Comcast Cable, Utah

daddyasfcc

Molalla Com. - PNW
been about an hour

scaredstrait

cable one arizona

garetjaxivm

Same Problem, AT@T NorCal

mysty

Spectrum- Colorado

thestia

[deleted by user]

kemnimtarkas

Comcast PNW - can log into the Arc Client - hence my ability to see/post to the forum - but not into the game itself.

shim

yup. US- AT&T.

shonagoncaptain

Comcast - Pacific NW

nairne70

Shaw - Alberta, canada

hawktheslayer1

Same issue here, Cox cable hampton roads virginia

hawktheslayer1

not to poke the bear but this does look wide spread just sayin

auroncrow

Same issue here... I'm from Italy

vattara

Rogers Cable Ontario Canada

hawktheslayer1

3 load ins have worked they might have found the issue for my area

valesia

Neverwinter and STO are both down.

kaje69

Cox Cable - Nevada

auroncrow

it is working for me now

salidor

Doesnt work from Germany (T-Online) either ^^

arashioni

Seriously, my proxy was set to none, reinstalled client/game still, same issue - Unable to authenticate: Connection to the account server timed out

therealprotex

Same here, ACOConnect, Germany.

Seems the account server is the problem:

tracert accounts.crypticstudios.com

Routenverfolgung zu accounts.crypticstudios.com [208.95.184.10]
über maximal 30 Hops:

1 <1 ms <1 ms <1 ms fritz.box [x.x.x.x]
2 21 ms 20 ms 21 ms r7-root.ks.aco.de [212.101.32.7]
3 20 ms 21 ms 20 ms ip033-192-90-81.aco.de [81.90.192.33]
4 25 ms 24 ms 24 ms t2c3-xe-1-3-0-0.de-fra.eu.bt.net [166.49.222.101]
5 24 ms 24 ms 24 ms t2c4-xe9-1-0-1.de-fra.eu.bt.net [166.49.237.3]
6 25 ms 24 ms 24 ms 62-180-226-114.business.static.de.bt.net [62.180.226.114]
7 25 ms 25 ms 25 ms 195.219.50.110
8 24 ms 24 ms 25 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
9 * * * Zeitüberschreitung der Anforderung.
10 25 ms 25 ms 25 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
11 * * * Zeitüberschreitung der Anforderung.
12 120 ms 120 ms 121 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
13 138 ms 123 ms 124 ms 198.49.243.237
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.


Tracert for patchserver goes through:

tracert patchserver.crypticstudios.com

Routenverfolgung zu patchserver.crypticstudios.com [208.95.184.200]
über maximal 30 Hops:

1 <1 ms <1 ms <1 ms fritz.box [x.x.x.x]
2 21 ms 20 ms 20 ms r7-root.ks.aco.de [212.101.32.7]
3 20 ms 22 ms 20 ms ip033-192-90-81.aco.de [81.90.192.33]
4 24 ms 24 ms 24 ms t2c3-xe-1-3-0-0.de-fra.eu.bt.net [166.49.222.101]
5 25 ms 24 ms 26 ms t2c4-xe8-1-3-1.de-fra.eu.bt.net [166.49.237.167]
6 24 ms 28 ms 25 ms 62-180-226-114.business.static.de.bt.net [62.180.226.114]
7 26 ms 25 ms 25 ms 195.219.50.110
8 25 ms 25 ms 25 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
9 * * * Zeitüberschreitung der Anforderung.
10 25 ms 26 ms 25 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
11 * * * Zeitüberschreitung der Anforderung.
12 121 ms 120 ms 121 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
13 134 ms 125 ms 123 ms 198.49.243.237
14 120 ms 120 ms 120 ms patchserver.crypticstudios.com [208.95.184.200]

Ablaufverfolgung beendet.

grobiatti

Still not working in Orange CA, as of 2:08PM

erynlore

Same, isp Telstra Melbourne, Australia

arashioni

I am on ATT Fiber, so...

salidor

so how about repairing routing on that 198.49.243.237 (or the accountserver itself ):x

Is clearly no client issue thanks therealprotex for pointing it out i stuck also on that server