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Forums > Home› Neverwinter Discussion › Bug Reports (PC)
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Unable to authenticate: Connection to the account server timed out

2

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    poisoncloudpoisoncloud Member Posts: 489 Arc User
    I made a little tracert:
    1 2 ms 6 ms 11 ms funbox.home [192.168.1.1]
    2 21 ms 22 ms 20 ms war-bng3.tpnet.pl [80.50.18.66]
    3 22 ms 19 ms 19 ms war-r2.tpnet.pl [80.50.122.65]
    4 20 ms 22 ms 20 ms war-r1.tpnet.pl [194.204.175.61]
    5 36 ms 37 ms 34 ms war-b2-link.telia.net [213.248.89.85]
    6 39 ms 39 ms 39 ms ffm-bb3-link.telia.net [213.155.134.214]
    7 58 ms 67 ms 71 ms ffm-b4-link.telia.net [62.115.120.0]
    8 41 ms 40 ms 38 ms akamai-ic-317168-ffm-b4.c.telia.net [62.115.149.29]
    9 41 ms 46 ms 45 ms po111.bs-a.sech-fra.netarch.akamai.com [72.52.48.194]
    10 * * * Request timed out.
    11 271 ms 40 ms 238 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
    12 513 ms 296 ms 285 ms 93.191.173.63
    13 134 ms 138 ms 133 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    14 149 ms 145 ms 171 ms 198.49.243.237
    15 134 ms 134 ms 134 ms patchserver.crypticstudios.com [208.95.184.200]
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    jerseyvicjerseyvic Member Posts: 9 Arc User
    Reset the poxy still not working

    EU, Uk
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    bigblackafricabigblackafrica Member, NW M9 Playtest Posts: 120 Arc User
    spectrum cable - US Midwest.
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    ceberus17ceberus17 Member Posts: 3 Arc User
    spectrum cable us florida south east
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    monosodiumglutamatemonosodiumglutamate Member Posts: 4 Arc User
    I was playing fine, logged out to pick kid up from school. Came back logged in bought Zen and then it crashed and gave me the unable to authenticate. Spectrum Central US
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    zyzou812zyzzyzou812zyz Member Posts: 3 Arc User
    Comcast Cable, Utah
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    daddyasfcc#3498 daddyasfcc
    daddyasfcc#3498
         Member Posts: 2 Arc User
    Molalla Com. - PNW
    been about an hour
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    scaredstraitscaredstrait Member, NW M9 Playtest Posts: 42 Arc User
    cable one arizona
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    garetjaxivmgaretjaxivm Member Posts: 5 Arc User
    Same Problem, AT@T NorCal
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    mysty#4057 mysty
    mysty#4057
         Member Posts: 42 Arc User
    edited June 2019
    Spectrum- Colorado
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    thestiathestia Member, NW M9 Playtest Posts: 296 Arc User
    edited June 2019
    [deleted by user]
    Post edited by thestia on
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    kemnimtarkaskemnimtarkas Member Posts: 838 Arc User
    Comcast PNW - can log into the Arc Client - hence my ability to see/post to the forum - but not into the game itself.
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    shim#7210 shim
    shim#7210
         Member Posts: 2 Arc User
    yup. US- AT&T.
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    shonagoncaptainshonagoncaptain Member Posts: 2 Arc User
    Comcast - Pacific NW
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    nairne70nairne70 Member Posts: 1 Arc User
    Shaw - Alberta, canada
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    hawktheslayer1hawktheslayer1 Member Posts: 4 Arc User
    Same issue here, Cox cable hampton roads virginia
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    hawktheslayer1hawktheslayer1 Member Posts: 4 Arc User
    not to poke the bear but this does look wide spread just sayin
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    auroncrow#9796 auroncrow
    auroncrow#9796
         Member Posts: 3 New User
    Same issue here... I'm from Italy
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    vattaravattara Member, NW M9 Playtest Posts: 279 Arc User
    Rogers Cable Ontario Canada
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    hawktheslayer1hawktheslayer1 Member Posts: 4 Arc User
    3 load ins have worked they might have found the issue for my area
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    valesiavalesia Member, NW M9 Playtest Posts: 67 Arc User
    Neverwinter and STO are both down.
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    kaje69kaje69 Member Posts: 1 Arc User
    Cox Cable - Nevada
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    auroncrow#9796 auroncrow
    auroncrow#9796
         Member Posts: 3 New User
    it is working for me now
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    salidor#0795 salidor
    salidor#0795
         Member Posts: 30 Arc User
    Doesnt work from Germany (T-Online) either ^^
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    arashioniarashioni Member Posts: 4 Arc User
    Seriously, my proxy was set to none, reinstalled client/game still, same issue - Unable to authenticate: Connection to the account server timed out
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    therealprotextherealprotex Member, NW M9 Playtest Posts: 526 Arc User
    edited June 2019
    Same here, ACOConnect, Germany.

    Seems the account server is the problem:

    tracert accounts.crypticstudios.com

    Routenverfolgung zu accounts.crypticstudios.com [208.95.184.10]
    über maximal 30 Hops:

    1 <1 ms <1 ms <1 ms fritz.box [x.x.x.x]
    2 21 ms 20 ms 21 ms r7-root.ks.aco.de [212.101.32.7]
    3 20 ms 21 ms 20 ms ip033-192-90-81.aco.de [81.90.192.33]
    4 25 ms 24 ms 24 ms t2c3-xe-1-3-0-0.de-fra.eu.bt.net [166.49.222.101]
    5 24 ms 24 ms 24 ms t2c4-xe9-1-0-1.de-fra.eu.bt.net [166.49.237.3]
    6 25 ms 24 ms 24 ms 62-180-226-114.business.static.de.bt.net [62.180.226.114]
    7 25 ms 25 ms 25 ms 195.219.50.110
    8 24 ms 24 ms 25 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
    9 * * * Zeitüberschreitung der Anforderung.
    10 25 ms 25 ms 25 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
    11 * * * Zeitüberschreitung der Anforderung.
    12 120 ms 120 ms 121 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    13 138 ms 123 ms 124 ms 198.49.243.237
    14 * * * Zeitüberschreitung der Anforderung.
    15 * * * Zeitüberschreitung der Anforderung.
    16 * * * Zeitüberschreitung der Anforderung.
    17 * * * Zeitüberschreitung der Anforderung.
    18 * * * Zeitüberschreitung der Anforderung.
    19 * * * Zeitüberschreitung der Anforderung.
    20 * * * Zeitüberschreitung der Anforderung.


    Tracert for patchserver goes through:

    tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.184.200]
    über maximal 30 Hops:

    1 <1 ms <1 ms <1 ms fritz.box [x.x.x.x]
    2 21 ms 20 ms 20 ms r7-root.ks.aco.de [212.101.32.7]
    3 20 ms 22 ms 20 ms ip033-192-90-81.aco.de [81.90.192.33]
    4 24 ms 24 ms 24 ms t2c3-xe-1-3-0-0.de-fra.eu.bt.net [166.49.222.101]
    5 25 ms 24 ms 26 ms t2c4-xe8-1-3-1.de-fra.eu.bt.net [166.49.237.167]
    6 24 ms 28 ms 25 ms 62-180-226-114.business.static.de.bt.net [62.180.226.114]
    7 26 ms 25 ms 25 ms 195.219.50.110
    8 25 ms 25 ms 25 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
    9 * * * Zeitüberschreitung der Anforderung.
    10 25 ms 26 ms 25 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
    11 * * * Zeitüberschreitung der Anforderung.
    12 121 ms 120 ms 121 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    13 134 ms 125 ms 123 ms 198.49.243.237
    14 120 ms 120 ms 120 ms patchserver.crypticstudios.com [208.95.184.200]

    Ablaufverfolgung beendet.
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    grobiattigrobiatti Member Posts: 2 Arc User
    Still not working in Orange CA, as of 2:08PM
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    erynloreerynlore Member, NW M9 Playtest Posts: 19 Arc User
    Same, isp Telstra Melbourne, Australia
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    arashioniarashioni Member Posts: 4 Arc User
    I am on ATT Fiber, so...
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    salidor#0795 salidor
    salidor#0795
         Member Posts: 30 Arc User
    edited June 2019
    so how about repairing routing on that 198.49.243.237 (or the accountserver itself ;) ):x

    Is clearly no client issue thanks therealprotex for pointing it out i stuck also on that server
This discussion has been closed.