Update 6/15/18 - 8:02pm
Yesterday afternoon we were made aware of a small number of players experiencing issues completing “It’s a Celebration”. After investigating this, we were able to identify a potential cause and are taking the following steps to fix it:
-All platforms will undergo emergency maintenance tomorrow, June 16, at 8am PT. We expect this maintenance to last 60-90 minutes. Neverwinter will be unavailable during this time. (When is this for me?
-We will be extending Protector’s Jubilee by two days. The new end date for the event is Saturday, June 23 at 7:30am PT.
-The 40% off Zen Market sale and AD discount will not be extended. All double events and Bonus RP will also end at the previously scheduled time.
-The end date to claim the thank you reward crate will remain June 28, 7am PT.
Impacted players will have their quest status on "It's a Celebration" reverted. This will allow them to pick it up and begin properly from the first day.
In addition, the one-time claim free Refinement Crate will be back in the Zen Market a couple hours (~12pm PT) after maintenance and available until June 23 7:30am PT (PC) and 10am PT (Console)
Thank you to everyone who provided us with the necessary information to investigate this!
Thank you to everyone who provided information on being unable to complete the "It's a Celebration" quest. Upon investigation, we can confirm there is an issue impacting a limited number of players and we have been working tirelessly to find a fix in a timely manner. We will provide more details as they come in and ensure impacted players are able to receive the full list of rewards. Thank you for your patience.