But mailing them means account wide since every character gets the mail, the parcels are done on a character basis. so will we receive a mail per character or have to claim the items all on one character?
Lol My support ticket tells me there's nothing wrong and then links an out of date wikia page that tells me I was right about them not paying gifts properly, I would be happy with the 117 parcels back but now I want a cherry on top for support being so bad with the issue
*This* is (part of) the reason why we usually don't get responsive action.
Support for this game and every other F2P game in the world will never admit a mistake when talking to support. I am convinced they are trained to word things a certain way so they don't admit guilt. Speaking from experience.
Support people may actually be barred from playing the game. It is sometimes a condition of employment in the tech world.
I have to agree with billyriz12 about how bad their support is. I purchased the Knox Recruitment Package because it was on discount and the 2 Runic Bags were included ($32 value). So I ended up paying $8 for a Lv70 + other goodies. Anywho... Those bags were suppose to come Bind to Account. They show up in my inventory as Bound to Character. It took support exactly 2 weeks to replace those bags. The entire time they were trying to place the blame on me. First they said bags automatically go to an open slot when acquired and they could not replace them. After showing them OVER A YEAR AGO that was changed they proceeded to insinuate I had equipped them myself. First, how does support not know or have access to information regarding ALL bags? Second, why would you accuse me of being the reason when you could simply look at the logs. Finally I sent them a response explaining that if my Runic Bags remained Bound to Character they were guilty of not only false advertising but deceptive acts and practices (bait and switch, etc) and that I would be filing a dispute with my bank. After ALL that they claimed they were going to do me a ONE-TIME exception of replacing the bags.
Long story short; they will not admit (through the ticket service) that a mistake was made. They will try to project blame elsewhere. Claiming it was a one-time thing? Nah, you will fix YOUR errors or I will happily walk away with my money back.
So requesting a 'cherry on top' seems very proper (although we know it won't happen) for instances when support doesn't properly do their job.
The bags that come with the knox pack are bound to account until you equip them at which point they bind to that character.
Just because it says you have opened 117 does not mean you have opened that many parcels from zen market as starlight bags count to your total number and from my understanding they are only reimbursing the parcels and not the bags.
Still not fixed for me or a few other I play with.
In what way are they still broken? It has been confirmed that they are now dropping loot from the full list.
My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox Any of my comments not posted in orange are based on my own personal opinion and not official. Any messages written in orange are official moderation messages. Signature images are now fixed!
11:06 AM EST. there was a suposed patch early this morning. And i opened 12 more boxes from zen 271 total on my main toon i play used all 12 guess what i got i got 6 lvl 70 blue unidentified items. And a few green rim fires worthless now we are operating at 50% chance to pull anything good and 50% to pull blue ubidentified <font color="orange">HAMSTER</font> equipment items we normally throw away....
Support for this game and every other F2P game in the world will never admit a mistake when talking to support. I am convinced they are trained to word things a certain way so they don't admit guilt. Speaking from experience.
Support people may actually be barred from playing the game. It is sometimes a condition of employment in the tech world.
My comment has no relevance to whether or not they are allowed to use the products. I believe they are trained or encouraged to project blame elsewhere or say whatever they can to make the player feel like there was no mistake (or it was the players).
And I agree about support 'should' be good. But when people say 'my support experience was bad. Pay me.', that just encourages people to be HAMSTER when calling support. That is speaking from *my* experience as Support Tech in the 90's-2000's.
Cherries come when you don't demand them. That's what makes them cherries. (They taste fruitier, too!)
I think this fix made thing worse as far as loot. Yesterday I opened over 35 parcels and got at least 6 or 7 epic items and 3 or epic companions, plus retraining tokens. Now when I open the parcels I get nothing but unidentified blue junk equipment and green items. very sad. Was our status also reset as to the # of packages we had already opened prior to the fix?
lol the dev said when he wakes up. he went to bed probably at 3 or 4 am pacific since his last posting was at 230 am. then he has to fight traffic and what not to get into the office have some coffee chat with his office mates attend some meetings. lol sometime today.. patience kemosabe.
and I think some people are not understanding what was broken. if you are recieving more than some starlight fireworks types things and a gift it's fixed.
it has looked fixed to me today
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kreatyveMember, Neverwinter Moderator, NW M9 PlaytestPosts: 10,545Community Moderator
lol the dev said when he wakes up. he went to bed probably at 3 or 4 am pacific since his last posting was at 230 am. then he has to fight traffic and what not to get into the office have some coffee chat with his office mates attend some meetings. lol sometime today.. patience kemosabe.
and I think some people are not understanding what was broken. if you are recieving more than some starlight fireworks types things and a gift it's fixed.
it has looked fixed to me today
Yep. I'm getting the unidentified rares that were not dropping previously.
My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox Any of my comments not posted in orange are based on my own personal opinion and not official. Any messages written in orange are official moderation messages. Signature images are now fixed!
This is a a definite "Careful what you wish for" scenario. I think many people assumed the missing items were all Epics that could be sold for millions.....obviously wasn't the case. Seems to me the rare equipment loot option was broken, and therefore it didn't drop. The rest was probably working as intended. To those few who have use for blue equipment - awesome for them. Most people have no use for it (unless its skins that dont drop anymore....)
As for those who want their Zen back....goooooood luck. You are getting what you paid for an then some. Just cause you aren't happy with the results doesn't entitle you to a refund - they aren't Sam's Club.
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kreatyveMember, Neverwinter Moderator, NW M9 PlaytestPosts: 10,545Community Moderator
This is a a definite "Careful what you wish for" scenario. I think many people assumed the missing items were all Epics that could be sold for millions.....obviously wasn't the case. Seems to me the rare equipment loot option was broken, and therefore it didn't drop. The rest was probably working as intended. To those few who have use for blue equipment - awesome for them. Most people have no use for it (unless its skins that dont drop anymore....)
As for those who want their Zen back....goooooood luck. You are getting what you paid for an then some. Just cause you aren't happy with the results doesn't entitle you to a refund - they aren't Sam's Club.
I agree. Cryptic could have just decided to hand out the rare equipment to the people who didn't get it. Instead they are giving out parcels, some of them bonus parcels, as not every single opened parcel was missing the rare equipment, plus they didn't reset the counts, so you chances of getting something good out of the reimbursement parcels is really good. Not guaranteed, of course, but better!
My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox Any of my comments not posted in orange are based on my own personal opinion and not official. Any messages written in orange are official moderation messages. Signature images are now fixed!
Are they basing the number of returned parcels only on the ones you spent zen or also the ones you used a coupon? Edit: I'm guessing if it's only the opened ones, they won't distinguish between free ones and zen ones.
I'd been saving my Zen and spent 15,000 Zen on Zen zmarket Parcels and packs between my characters, I would like to know what the compensation will be as well because I bought those parcels in good faith.
But mailing them means account wide since every character gets the mail, the parcels are done on a character basis. so will we receive a mail per character or have to claim the items all on one character?
System mail like auction mail is per-character. They'll manage.
Okie dokie. Thanks for your patience. I'm starting to send the replacements to Lich now. It's gonna take a while to get through everyone.
Thank you! (Most players don't know that Lich is Xbox though).
My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox Any of my comments not posted in orange are based on my own personal opinion and not official. Any messages written in orange are official moderation messages. Signature images are now fixed!
But mailing them means account wide since every character gets the mail, the parcels are done on a character basis. so will we receive a mail per character or have to claim the items all on one character?
System mail like auction mail is per-character. They'll manage.
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I am neither here nor there, for I am NevrCene
NevrCene: TRMelisandre: SW
Brienne: GWF
Guild : Mystic Dawn (GH20)
Just because it says you have opened 117 does not mean you have opened that many parcels from zen market as starlight bags count to your total number and from my understanding they are only reimbursing the parcels and not the bags.
I am neither here nor there, for I am NevrCene
NevrCene: TRMelisandre: SW
Brienne: GWF
Guild : Mystic Dawn (GH20)
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
And I agree about support 'should' be good. But when people say 'my support experience was bad. Pay me.', that just encourages people to be HAMSTER when calling support. That is speaking from *my* experience as Support Tech in the 90's-2000's.
Cherries come when you don't demand them. That's what makes them cherries. (They taste fruitier, too!)
and I think some people are not understanding what was broken. if you are recieving more than some starlight fireworks types things and a gift it's fixed.
it has looked fixed to me today
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
As for those who want their Zen back....goooooood luck. You are getting what you paid for an then some. Just cause you aren't happy with the results doesn't entitle you to a refund - they aren't Sam's Club.
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
Edit: I'm guessing if it's only the opened ones, they won't distinguish between free ones and zen ones.
Neverwinter Census 2017
All posts pending disapproval by Cecilia
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
I think more people should be grateful.
Lots of Richard-heads still complaining.
Sad.