Extended Maintenance 10/13 at 6am PDT

snoborder101

lag is really bad today. Worse than it was before.

myfist2yourface

ok- maybe relating my experience will help you alleviate the problem I am having:
the server lags badly when there is a lot of stuff to process at once and it used to make a stall/ motorboat sound for a few seconds, then usually would fix itself ...( which sucked, but was better than now...)
-I cant count the number of times someone in our guild group has called out" MOTORBOAT!!!' to let us know to help keep him alive while the server remembers where it was...
now: it staggers and a red script at the top says "server not responding..." and counts the seconds- for atleast 20-50 seconds, then either a crazy fast blur of me dying, or it resumes, but only for 5 seconds, then stagger ect... then it dashboards me, at which time- on reload it says - Timed Out Connecting To Server, so I try 3-4 times, then Im back on for "X" minutes- then we rinse and repeat...its sad...
-there actually was over an hour that I played without rubberbanding or auto D/C- just one... the others were cluttered with login attempt after login attempt...
this TOCToS issue needs to be resolved, it may be OK when im just standing in no harms way, but when it happens at the end Boss of a dungeon, I get killed without being able to fight back, and most times I have to re-run the whole dungeon/ skirmish or my instance is gone or when I return it says "you are no longer in a party and will be D/C in 3...2...1..."- a complete loss... and another non warranted injury kit...
-That's our new guild name!!! " the Sleepless Knights of T.O.C.ToS....+

myfist2yourface

ohh, and the arc site for Xbox still says that we are under extended maintenance- seriously 2 days later...

randomdigits

myfist2yourface said:

ohh, and the arc site for Xbox still says that we are under extended maintenance- seriously 2 days later...

It doesn't, please see my post above in this thread.
It's just the site team messed up the page caching settings and all the pages that you have tried to open during the maintenance are cached as 301 maintenance redirect pages, probably forever.
So you have to either clear the browser cache or use some other workaround.

If the site team sees this page - hi, folks. Congrats, you messed up. Some fixes available to you:
1) Add a cache breaking token to all affected URLs
2) Make maintenance page force re-load previous page
3) Tell people through maintenance page to manually Clear their cache if they still see it.

Unknown

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yourenext2die

I haven't had any :Server is not responding: drops so something was done right.

zebular

[PC] At this time, I am personally getting some serious latency when hopping through 198.49.243.253 (CRYPTIC-NET-PWNAGE-US02), which is a Cryptic registered IP. I ping between 650-810ms when I hit that IP addy and am getting some pretty heavy, but random lag spikes (rubberbanding) in game. All the other hops are within decent to awesome pings. However, when I run CrypticNetTest.exe, it constantly times out connecting to nettest server, so I cannot even run that to further troubleshoot the issue.

Not having any server not respondings, just really heavy lag in game and an insane load-time for the launcher.

I am on Comcast, 50megabit connection and in SW Florida.

snoborder101

The lag was so bad last night I just decided to log off. It seems completely random at times. I know of a few friends who have the same problem.

FYI I'm on fios 75/75. Generally get 85mbps down/up, 0 packet loss, and 20-35ms on most tests I run.

snoborder101

@zebular it'd be nice to hear from someone at arc/cryptic that this is being looked into, taken seriously, and there is some sort of timeline for a resolution in place.

Something has to be done before the game falls on its face. I don't want that. I enjoy this game, but the disconnects and the lag is making it anything but enjoyable at the moment.

A few people I know that were big spenders have quite because they've been unable to play the game. That's only going to continue with new games being released next month if this isn't addressed quickly.

Communicate with the community.

kriptical1

Same boat. After a few weeks of bad, server not responding. Things had cleared up last week. Then the ext maintenance day and while open zones seem ok instances. Particularly LOL had nasty banding, to the point where we just couldn't finish.
Need a patch for the patch please.

salacious66

Well of Dragons still poor - game freezes for a few seconds when just riding in the zone and then the occassional freeze for 5-15 seconds when fighting the heralds when my xbox starts sounding like an electric saw.

kriptical1

Also, sat in que's for almost two hours yesterday while running dailies although that might be people giving up on pugs

deathbringer

Queues are worst now for two reasons:
1.) The system they have is horrible
2.) No one is queuing, MAINLY because there is hardly anyone playing anymore.

zebular

zebular said:

[PC] At this time, I am personally getting some serious latency when hopping through 198.49.243.253 (CRYPTIC-NET-PWNAGE-US02), which is a Cryptic registered IP. I ping between 650-810ms when I hit that IP addy and am getting some pretty heavy, but random lag spikes (rubberbanding) in game. All the other hops are within decent to awesome pings. However, when I run CrypticNetTest.exe, it constantly times out connecting to nettest server, so I cannot even run that to further troubleshoot the issue.

Not having any server not respondings, just really heavy lag in game and an insane load-time for the launcher.

I am on Comcast, 50megabit connection and in SW Florida.

Update: Blocking 198.49.243.253 at my software firewall has resolved the issue for me.

snoborder101 said:

@zebular it'd be nice to hear from someone at arc/cryptic that this is being looked into, taken seriously, and there is some sort of timeline for a resolution in place.

Something has to be done before the game falls on its face. I don't want that. I enjoy this game, but the disconnects and the lag is making it anything but enjoyable at the moment.

A few people I know that were big spenders have quite because they've been unable to play the game. That's only going to continue with new games being released next month if this isn't addressed quickly.

Communicate with the community.

We've forwarded information off to IT about the server at 198.49.243.253 and they saw something they didn't like, so they are looking into it. More information as we get it.

I only suggest this if you're tech savvy, but you can try temporarily blocking 198.49.243.253 on your software or hardware firewall(s) until the issue is resolved. This may make things better, or it could very well make things worse. Try at your own risk.

randomdigits

Is this thread still shared with PC forum?
It does feel very confusing to an Xbox player.

zebular

randomdigits#2166 said:

Is this thread still shared with PC forum?
It does feel very confusing to an Xbox player.

Yes. If you're confused, just look for what the statements are about. If people are talking about ARC, Launchers, or [PC] then it's probably about the PC. It's really not that hard to tell if you look at the conversations in full.

snoborder101

Thanks for the update. I genuinely appreciate the communication.

randomdigits

zebular said:

Yes. If you're confused, just look for what the statements are about. If people are talking about ARC, Launchers, or [PC] then it's probably about the PC. It's really not that hard to tell if you look at the conversations in full.

Thank you for clarification.

randomdigits#2166 said:

myfist2yourface said:

ohh, and the arc site for Xbox still says that we are under extended maintenance- seriously 2 days later...

It doesn't, please see my post above in this thread.

I see, so ... myfist2yourface was talking about PC... Now I get it.

snoborder101

I could see blocking the ip if that was your destination, but other than that, once the packet is sent, you no longer have control where is goes from there. So if it is a hop, you're in trouble regardless unfortunately. Hopefully IT will be able to address the issue quickly.

randomdigits

I personally don't even understand how blocking server IP might help.
Is this a client-side round-robin?
Or that's an optional (but blocking) request being made by the game?

zebular

snoborder101 said:

I could see blocking the ip if that was your destination, but other than that, once the packet is sent, you no longer have control where is goes from there. So if it is a hop, you're in trouble regardless unfortunately. Hopefully IT will be able to address the issue quickly.

randomdigits#2166 said:

I personally don't even understand how blocking server IP might help.
Is this a client-side round-robin?
Or that's an optional (but blocking) request being made by the game?

Seems to me that it is an optional hop through Cryptic's Network, as not everyone goes through it. For me, it seems that blocking it makes it time out and continue to the next hop right away instead of getting hung up on it, experiencing packet loss and high ping times. I don't know for sure though, just my personal observations blocking it, unblocking it, reblocking it, and noticing a significant improvement when it is blocked.

snoborder101

Well hopefully they'll figure out the issue with that server in particular. Seems to be the cause of our woes.

zebular

snoborder101 said:

Well hopefully they'll figure out the issue with that server in particular. Seems to be the cause of our woes.

Yeah, I hope so too. My work-around quit working for me late last night, so I removed the block and it seemed to clear up, then came back, then cleared up, then came back and I gave up and watched my movies.

snoborder101

Haven't been motivated to log on because of the lag, but decided I'd run some tracerts while working on my laptop. Still getting around the same latency(700-800ms) from the same server.
208.95.185.41 was also experiencing some lag. Around 280ms on the higher end.