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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

[PC] Did servers just die?

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Comments

  • sirusleesiruslee Member Posts: 7 Arc User
    ambisinisterr wrote: »
    rodandog wrote: »
    Has always had me wonder how the mods get updates an info so quickly, yet when you try to get game support it takes forever,

    During the week we are in contact with the Community Managers. On the weekend it's a bit slower but we were able to contact the European Community Management team and have been getting update from them.

    In that regard it is very easy for the developers and staff to give information to a few people to continue to spread that information but it is much slower to answer every single person individually.

    In short, we simply have a bit more of a direct communication line on issues which effect all players but can not always replace support to assist in player specific problems. Make sense? :)

    Kind of makes sense.
  • AvaAva Member Posts: 20 Arc User
    edited August 2015
    prettycelt wrote: »
    Cryptic programmers at work

    ROFL - but-tons, yep, yep, yep, yep, yep, yep, on, on ,on. This made the server going down worth it. Thank you
    It would be meaningless to fight with you now. You're too scared and ashamed. Live with the shock. Keep it bottled up inside you. Silently.
    -Goku-
  • alaskaalaska Member, NW M9 Playtest Posts: 15 Arc User
    well on the plus side at least ill have my copy all patched up....
  • quaranaxquaranax Member Posts: 105 Arc User
    11947451_1048239858522203_1991367731982623986_n.jpg?oh=c5056ddb642e7938d642f41d61c4e221&oe=563BFBB7

    looks like servers are back

  • killergilnyc1killergilnyc1 Member Posts: 175 Arc User
    servers back up ladies.
  • generaldiomedesgeneraldiomedes Member, NW M9 Playtest Posts: 207 Arc User
    fail snail .. lololol
  • fatgunsfatguns Member Posts: 410 Arc User
    YASSSSSSSSS
  • archanarchistarchanarchist Member Posts: 144 Arc User
    darksheere wrote: »
    I wish the login screen of the application had a server list, with a up or down status that you could refresh with a button.
    top left of the launcher shows server status

  • godanukisgodanukis Member Posts: 5 Arc User
    OH MY OVARIES servers are back the hype
    Fuyukai Desu
    tumblr_inline_mkq9inGTYD1ranf0x.jpg
  • revan06100revan06100 Member, NW M9 Playtest Posts: 205 Arc User
    I have 2 jobs, and i work the week end as well, so no excuses, anyway that's not the point, nothing is stopping them of hiring a "backup week end team" to make sure things go fine for everyone, at any time.
    But that's a matter of desire and priority, when you want something, you can get it.
    I'm sure hire a second team to backup during week ends shouldn't be that hard.

  • hedgebethedgebet Member, NW M9 Playtest Posts: 447 Arc User
    revan06100 wrote: »
    Why ? do we not live in a democracy ? unallow people to say what they think is called despotism. Plus, i haven't insult or disrespected anybody, just said that other moves could have been made by them that could have avoid this.

    Not sure where you live. I live in the US, which is a republic (although it is starting to lean towards the "mob rules" of a democracy). As others have said, though, on these forums such things do not apply.
  • instynctiveinstynctive Member, NW M9 Playtest Posts: 1,885 Arc User
    @ambisinisterr, @ironzerg79 and @kreatyve .. please relay our thanks to the team for getting the servers back up so quickly... and thanks to you guys for bearing the brunt of the nerdrage.
    header.png
    "...I grab my wiener and charge!" - ironzerg79
  • qexoticqexotic Member, NW M9 Playtest Posts: 841 Arc User
    Looks like playtime is over people. Back to the dail(ies) grind now that the servers are back up :-)
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    amvek wrote: »
    rodandog wrote: »
    Has always had me wonder how the mods get updates an info so quickly, yet when you try to get game support it takes forever,

    Game support is handled by a third party company from a country like India or Malaysia.

    That is not the case for PWE or Cryptic. The support staff are in house.

  • doumweielledoumweielle Member Posts: 10 Arc User
    yaaaaayyy server up
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Servers are back up now! Go play!!!
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    instynctive wrote: »
    @ambisinisterr, @ironzerg79 and @kreatyve .. please relay our thanks to the team for getting the servers back up so quickly... and thanks to you guys for bearing the brunt of the nerdrage.

    Will do. Let us know if there are any more hiccups. :)
This discussion has been closed.