imho i think boo was having fun with misses boo in the server room.
Do you think that will end up in the giving birth to Boolians then?
Boolians lMFAO
It is a matter of time before this game dies all together.. is it time to find a new game to play?? LOL Maybe Boo had to much to drink last night.. seriously though it looks like the server itself needs some beefing up.. there is so much game lag and server issues that it warrants some hefty hardware upgrades.. with all the money we throw at them, they can surly afford it...
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kreatyveMember, Neverwinter Moderator, NW M9 PlaytestPosts: 10,545Community Moderator
I would recommend against trying that at the moment. Not sure if it will work or not.
My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox Any of my comments not posted in orange are based on my own personal opinion and not official. Any messages written in orange are official moderation messages. Signature images are now fixed!
but its true most of the people in my guild are from europe and i play from australia and internet bandwidth is cheaper in europe then america last i looked if you put a server some were like holland its cheaper then anywere apart from like korea.
on the other hand europe has much different laws on what can be in a game(ie gambling/lock boxes) and were tax is payed so it may be impossible to host game in europe with its lockboxes without paying gambling tax or something.
im not stupid enuff to ask for australian servers as bandwidth costs more here then pretty much any were else in world :P but europe is cheap
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
amazing that they dont even bother mentioning it on social media or on the forums
The North American community staff are off on Saturdays and still likely sleeping as it is 9 AM on the west coast. The European Staff has been busy keeping people updated in their respective forums and media outlets.
And as for the forums, look at all of the effort kreatyve has put into keeping things updated here...
Yup. Even if they know exactly which one(s) of the dozens or hundreds of physical servers to reboot, it takes longer than 20 minutes for a server to restart. It might take 10 minutes or more just to shutdown properly.
well you can subtract 10 mins from that because its already down but i suspect its a software issue which will mean they need to work out new coding for last patch on the fly, cause preveiw server champions and startrek are all still up
[/quote]
Actually thats not how it works. A typical server farm has a central pain of glass if you will that shows all servers status. Now I don't know how Cryptic is setup so i cant speak to the level of access they might have but i can surmise or guess that they have virtual servers that are hosted say at someplace like google or amazon. The System admins login to a central console and can quickly see what servers are up or down. Granted this doesnt mean you can quickly bring them backup because the server could have crashed for any number of reasons. I would also bet they have alerting setup to let them know when a server crashes. Again this doesnt mean they can immediately bring it back up. Just that they know alot more quickly that its down. And sadly in the world of IT more often than not, the end user knows before the admin that something is broke.
I would really like to know what O.S. the system runs on and what hypervisor it sits on.
NWO team just can not catch a damn break...
I feel ya. I went almost 3 months w/o a full day off after a disastrous hardware&software upgrade.
At-least they didn't go down at 3am like our servers like to.
Good luck, fellas.
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instynctiveMember, NW M9 PlaytestPosts: 1,885Arc User
I'm just saying when a company reach a sufficient amount of players, a team should be available to handle any issues 24/7, especially when its international.
I'm just saying when a company reach a sufficient amount of players, a team should be available to handle any issues 24/7, especially when its international.
And they're currently handling it.
Yeah but they shouldn't have to, this is what i've tried to say before my comment was deleted, with a company that big, there should be another dev team in europe making sure that doesn't happen.
Has always had me wonder how the mods get updates an info so quickly, yet when you try to get game support it takes forever,
During the week we are in contact with the Community Managers. On the weekend it's a bit slower but we were able to contact the European Community Management team and have been getting update from them.
In that regard it is very easy for the developers and staff to give information to a few people to continue to spread that information but it is much slower to answer every single person individually.
In short, we simply have a bit more of a direct communication line on issues which effect all players but can not always replace support to assist in player specific problems. Make sense?
Based on the information from our European counterparts it hopefully won't be too much longer but there is no concrete ETA. Sorry but we can only assure you the servers are being worked on frantically and ask for your patience until they come back up.
I'm just saying when a company reach a sufficient amount of players, a team should be available to handle any issues 24/7, especially when its international.
I would certainly assume that they do have on-call. But when the platform has been in an outage this long during peak play times (weekends), the ability to rapidly rectify is possibly/probably outside the knowledge-base of the said on-call triage technician(s) and had to be escalated to dev-ops or higher, hence the wait.
I'm a senior escalation PoC (Point of Contact) and it's not like I sit around all weekend waiting for our lv2/3s to call me out of the blue. I'm living my life, so I might need 2 hours just to get home and VPN in to assess the issue(s).
Being aware of a problem, and being able to resolve the problem, are two different things.
I don't think being aware of the problem constitutes 'handling it'.
Comments
Do you think that will end up in the giving birth to Boolians then?
Boolians lMFAO
True
Boolians kek
.Suicide Squad.
It is a matter of time before this game dies all together.. is it time to find a new game to play?? LOL Maybe Boo had to much to drink last night.. seriously though it looks like the server itself needs some beefing up.. there is so much game lag and server issues that it warrants some hefty hardware upgrades.. with all the money we throw at them, they can surly afford it...
I would recommend against trying that at the moment. Not sure if it will work or not.
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
on the other hand europe has much different laws on what can be in a game(ie gambling/lock boxes) and were tax is payed so it may be impossible to host game in europe with its lockboxes without paying gambling tax or something.
im not stupid enuff to ask for australian servers as bandwidth costs more here then pretty much any were else in world :P but europe is cheap
The North American community staff are off on Saturdays and still likely sleeping as it is 9 AM on the west coast. The European Staff has been busy keeping people updated in their respective forums and media outlets.
And as for the forums, look at all of the effort kreatyve has put into keeping things updated here...
[/quote]
Actually thats not how it works. A typical server farm has a central pain of glass if you will that shows all servers status. Now I don't know how Cryptic is setup so i cant speak to the level of access they might have but i can surmise or guess that they have virtual servers that are hosted say at someplace like google or amazon. The System admins login to a central console and can quickly see what servers are up or down. Granted this doesnt mean you can quickly bring them backup because the server could have crashed for any number of reasons. I would also bet they have alerting setup to let them know when a server crashes. Again this doesnt mean they can immediately bring it back up. Just that they know alot more quickly that its down. And sadly in the world of IT more often than not, the end user knows before the admin that something is broke.
I would really like to know what O.S. the system runs on and what hypervisor it sits on.
I feel ya. I went almost 3 months w/o a full day off after a disastrous hardware&software upgrade.
At-least they didn't go down at 3am like our servers like to.
Good luck, fellas.
And they're currently handling it.
"...I grab my wiener and charge!" - ironzerg79
Agreed 10/10
Yeah but they shouldn't have to, this is what i've tried to say before my comment was deleted, with a company that big, there should be another dev team in europe making sure that doesn't happen.
During the week we are in contact with the Community Managers. On the weekend it's a bit slower but we were able to contact the European Community Management team and have been getting update from them.
In that regard it is very easy for the developers and staff to give information to a few people to continue to spread that information but it is much slower to answer every single person individually.
In short, we simply have a bit more of a direct communication line on issues which effect all players but can not always replace support to assist in player specific problems. Make sense?
Based on the information from our European counterparts it hopefully won't be too much longer but there is no concrete ETA. Sorry but we can only assure you the servers are being worked on frantically and ask for your patience until they come back up.
I'm a senior escalation PoC (Point of Contact) and it's not like I sit around all weekend waiting for our lv2/3s to call me out of the blue. I'm living my life, so I might need 2 hours just to get home and VPN in to assess the issue(s).
Being aware of a problem, and being able to resolve the problem, are two different things.
I don't think being aware of the problem constitutes 'handling it'.