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Forums > Home› Super News Network

Link for Managing Subscriptions

trailturtletrailturtle Posts: 2,291 Perfect World Employee
edited May 2015 in Super News Network
Just in case anyone has lost track of managing their subscriptions, here's a convenient link: https://secure.crypticstudios.com/champions/subscriptions/edit?sub_type=S-CO

-TrailTurtle
Post edited by Unknown User on

Comments

  • leowyldemi2leowyldemi2 Posts: 1 Arc User
    edited February 2014
    thank you very much for this. Arc kept taking me to the new Arc site and no where else when i tried my old links.

    FYI until Arc is gone, i will not be renewing any subs or buying any more Zen. that is three accounts.
  • eiledoneiledon Posts: 1,278 Arc User
    edited February 2014
    leowyldemi2 wrote: »
    thank you very much for this. Arc kept taking me to the new Arc site and no where else when i tried my old links.

    FYI until Arc is gone, i will not be renewing any subs or buying any more Zen. that is three accounts.

    I'm sure PWE will miss your sub fees but I would think they have expended to much effort on ARC for it to "be gone". It is the corporate direction for their game sites and customer interaction. You have to remember that the majority of PWE games have no subscription model - STO and CO are the only games where you pay any regular fee for extra functionality.
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  • themightyzeniththemightyzenith Posts: 4,612 Arc User
    edited March 2014
    I was having problems finding the page from the old site that tells you how many days you have been subscribed for, but found it today......https://secure.crypticstudios.com/champions/subscriptions/list.

    Just thought it may be useful.
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  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited March 2014
    How to make ARC notice that i have actually played ....Neverwinter?
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  • chaelkchaelk Posts: 7,746 Arc User
    edited March 2014
    I have the opposite problem, it says I've played STO for 5 hrs. I haven't manged to get to the character screen yet.

    on the other hand the time does match how long it took to download.

    same for neverwinter.
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  • evile421evile421 Posts: 1 Arc User
    edited March 2014
    never thought i would say this, but thank God for Steam.
  • stanff9stanff9 Posts: 11 Arc User
    edited May 2014
    still no Ideal payment option :(http://www.ideal.nl/en/
    and paypal dosnt work for me.

    :edit

    why can we buy zen with steam but we cant buy Gold membership that would fix my problems

    so when will we get our old drops back :wink:
  • paladinraijin31paladinraijin31 Posts: 2 Arc User
    edited April 2015
    Keep getting a

    Secure Connection Failed response
  • tfavsb10tfavsb10 Posts: 306 Arc User
    edited April 2015
    Secure Connection Failed
  • odenswrathodenswrath Posts: 15 Arc User
    edited April 2015
    Still not working this morning. I had to get a new credit card and need to enter that data, otherwise my subscription will lapse and they won't be getting any more money from me.
  • trailturtletrailturtle Posts: 2,291 Perfect World Employee
    edited April 2015
    Hmm. For what it's worth, I'm able to access it, both with my dev account and with a trash account that doesn't have any subscriptions.

    1. Can you clarify where you get that error? Do you get it when you click "Manage Subscriptions" on https://www.arcgames.com/en/my/account, or when you try to log in on the Cryptic page?
    2. Could you screenshot that error page?
    3. Could you send in a ticket to the Billing team? They may know more than I do, and if it's a one-off problem you're having (instead of a structural issue), then they can help you better than I can.
  • odenswrathodenswrath Posts: 15 Arc User
    edited April 2015
    Others have noted this issue as well. Not just me.

    1. Yes, its exactly from Manage Subscriptions.

    2. I can't send a capture, but here's exactly what the page says:
    Secure Connection Failed

    The connection to secure.crypticstudios.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.
    Try Again Report Error

    3. I did send a message to CS/billing, but no response.

    trailturtle wrote: »
    Hmm. For what it's worth, I'm able to access it, both with my dev account and with a trash account that doesn't have any subscriptions.

    1. Can you clarify where you get that error? Do you get it when you click "Manage Subscriptions" on https://www.arcgames.com/en/my/account, or when you try to log in on the Cryptic page?
    2. Could you screenshot that error page?
    3. Could you send in a ticket to the Billing team? They may know more than I do, and if it's a one-off problem you're having (instead of a structural issue), then they can help you better than I can.
  • odenswrathodenswrath Posts: 15 Arc User
    edited April 2015
    Still unable to manage my subscription today.
  • pricanwarriorpricanwarrior Posts: 53 Arc User
    edited April 2015
    i cant susbribe i keep having the same problems, now i cant play on my toons cause all of them are free form ughhh please fix this problem fast......
  • kittykaboomboomkittykaboomboom Posts: 104 Arc User
    edited April 2015
    same here;
    get the same message through the arc site- it happens after Account guard check
    and through the click here on forums.- happens first try

    which means I can't change my card details and my subs goes kablooie on 22/4
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  • pricanwarriorpricanwarrior Posts: 53 Arc User
    edited April 2015
    i think its only happening when you use firefox and Internet explorer browsers because i try with google chrome and it worked..
  • chaelkchaelk Posts: 7,746 Arc User
    edited April 2015
    thank you, will try chrome

    can confirm, works through google chrome
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  • jaazaniah1jaazaniah1 Posts: 5,556 Arc User
    edited April 2015
    Hey TT. Can you try replicating this problem using Firefox and IE? No idea what browser you used that didn't give you a problem.
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  • chaelkchaelk Posts: 7,746 Arc User
    edited April 2015
    secure connection failed is on INternet explorer and Mozilla.
    Google chrome works.

    Someone posted it on another thread and I managed to change my card details on it
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  • noirejbnoirejb Posts: 2 Arc User
    edited April 2015
    Same issue here. Sent in a ticket, they had me try using Chrome instead of Firefox, didn't work. Cleared both browsers' caches and that didn't work. The ticket response is just telling me to contact my ISP.
    So, I'm at a loss here if that doesn't work.
    EDIT: I literally just tried it with Internet Explorer. And it worked. Uh. That's new...
  • klittyklitty Posts: 1,540 Arc User
    edited May 2015
    Question! How can I see or change to which mail it's the one time code thingie being sent to? My partner wanted to change his subscription plan and he wasn't getting the code, until he dusted his old Gmail account and found the mails over there.

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  • jaazaniah1jaazaniah1 Posts: 5,556 Arc User
    edited May 2015
    I was actually able to use Firefox last weekend to manage my subscription. Still seems to be working as of today.
    noirejb wrote: »
    Same issue here. Sent in a ticket, they had me try using Chrome instead of Firefox, didn't work. Cleared both browsers' caches and that didn't work. The ticket response is just telling me to contact my ISP.
    So, I'm at a loss here if that doesn't work.
    EDIT: I literally just tried it with Internet Explorer. And it worked. Uh. That's new...
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  • wylonuswylonus Posts: 115 Arc User
    i still get error with required cookies enabled, i cant find it to fix it
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