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What is the Arc Client?
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trailturtle · Administrator
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Hmm. No luck right away, but I've filed a bug. Hopefully that pans out with something interesting, I know other people have had that issue in the past. In the meantime, yeah, the email is probably your best way to contact CS.
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Interesting -- not sure what's causing this, but it looks like it's only affecting your account (or at least, not all accounts -- mine were able to log in). I've got a guess what it is, but I'll take it to the actual engies and see if we can get it resolved. Thanks for bringing it up, and thanks Trendy for pinging me about…
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Looks like we're stable again, folks.
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We're on it, making phone calls.
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Thanks for the report -- I checked with the Cryptic guys, they've got an email thread going.
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It should all be fixed now. After Steam had their issues on Christmas day, they made some tech changes; those tech changes caused Steam Wallet -> Cryptic Steam games billing flow not to trigger, instead opening billing into an external window; this morning we fixed it, then there were about two hours where it would hang…
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And like a beacon of light, birthed by the devs and brought to you by Trendy, a fix is going up tomorrow. Thanks everyone for your help investigating this.
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My involvement with STO specifically is pretty limited these days -- I'm more reactive / LiveOps-emergency guy -- so I don't know whether any changes were made around that. For what it's worth, though, I haven't heard anything about that problem, nor fixing it. Are other people experiencing this whitescreen crash?
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Excellent. We did some poking at it yesterday but couldn't get anywhere, and decided to wait for today to see if the patch fixed the issue. Glad to see it did.
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I don't think so, but maybe the general upgrade might give us some benefits I'm not thinking of. This was more about smoothing the road for traffic in general, rather than putting checkpoints in the road.
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Intriguing. If you guys have time, could I ask you to grab the version number it's trying to patch to? Also, if any of you play CO or NW, could you check whether this is also happening for those games? It'd help us figure out the issue.
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Yeah, yesterday was a network-wide maintenance, not just game- or website-related. I can't discuss details, but both the maintenance and the issue at 7pm PDT affected pretty much the entire network.
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Now THAT is a weird one. If you've got time to poke around, I'd be interested to see what you're running into -- the below are the checks I'd run, and if you'd like, feel free to use them. -Ctrl-F5 or otherwise clear cache -Change browser -Logged in, or logged out? Try switching -Are subdomains redirecting? Try…
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We had some nasty networking problems that we wrapped up at 7pm PDT -- are you still experiencing problems? Maybe you caught the tail end of the issue. If you are having issues, can you throw me some details about whether the launcher fails to load, or what map the lag spikes on, or if it lags out trying to log you into…
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Have you cleared your cache, Ctrl-F5? If that doesn't do it, can you screenshot the error you get -- is it that you get redirected to the Extended Maintenance page when you try to go to arcgames.com, or do you get a DNS error? What error do you get when you try to log in to the Arc client, or when you run the launcher and…
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Mostly having distinctly-different ship designs.
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Not going to lie, that's a gorgeous ship.
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Agreed and want.
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We made a change 20mins ago, we're good now.
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We're investigating, have been for about 50 mins. Not DDoS, looking like DNS. More phone calls are being made.
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Update: We're tentatively good now. The bursts have ceased, and we're shifting into monitoring mode.
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Still working on this. Stay tuned.
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T6 Defiant. Yes, please.
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Remind me to write that story at some point. So, quick response: This )(%@ was broken. It's still broken, but we've blocked off access to it: Everyone's had access to their inbox turned off. (This includes me, interestingly enough.) Later on, we will be doing a purge of old messages, anything that was migrated from the old…
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This is now complete.