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devincaedwyn Arc User
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Make a ticket, they'll take care of you, just remember to take a screenshot of your email displaying the code in a JPG format to send them with the ticket.
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Excellent suggestion, I'd like to see that or a guarantee windfall (Open 50 boxes and you're guaranteed a ship!). I've never once gone after a lockbox ship for the exact reason that you have no guarantees, even if you spend an enormous amount of money. I've spent 1890$ in Star Citizen, because I get what I buy, end of…
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I received one as well, I think they're taking care of everyone who had the issue.
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I can also confirm they took care of me and issued a replacement code that worked.
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Stick with 'em, they gave me a code eventually.
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The thing is, I haven't logged in since Delta Rising, and I thought that's about the point they were aiming at. But yeah, I do agree it's not a nice gesture to heap rewards on people who don't support the game and just milk the 'cashcows' who do every day...
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That's where a lot of us stand right now. After I questioned them further, they gave me the usual "we can't reveal specifications of the promotion" but then went on to say the issue has been forwarded to the appropriate teams.
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Hmm, good point.
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Let's just hope their idea of 'corrected' isn't what happened to myself and quackfoo - "Oh, you never should have got that email, let's just sweep this under the rug and pretend it never happened, but HEY, Neverwinter, right, right? Go play Neverwinter and enjoy your items!"
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Bad news, people. Here's a copy/paste of the response I got from support, looks like we're getting screwed: Hello, Thank you for the screenshot and reporting this concern. We checked our records and confirmed that the code is for Neverwinter. We are sorry about the confusion. If you choose to, you would still be able to…
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Received an official response from support - the code is for Neverwinter, sorry for the confusion, it is not for STO, you're not getting the stuff, FU, hahahahaha. Some of that may have been paraphrased, but you get the picture. We all got screwed. EDIT: Apparently not all of us, talked to a friend, he got emails from…
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Good to know, thanks for sharing that.
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Let's just say I'm glad I held off buying anything else until I see how they resolve this situation...
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Yup, same here, looks like we found our error.
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Was there a delay in it appearing in the C-store? I used the code a couple hours ago and still nothing in my promotions tab....
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Tried to reverify the files, nothing. Trying another one now, this is one giant TRIBBLE off of a bug.