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PC PATCH NOTES FOR 4/6/23

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  • c0ldwint3rc0ldwint3r Member Posts: 11 Arc User
    Version ST.280.20230313a.8
    Login in Launcher works, but got a new error:
    3fnwaebag1ok.png

    After a few attemps it quits the launcher with:
    8msdlu396auu.png

    Wasn't able to play since yesterday :(
    Hope you guys fix it soon :)
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator
    I know that this is frustrating for many of you, but rudeness is not allowed and will not be tolerated. Please, remain civil. Thank you.
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  • exiledhermit#3227 exiledhermit Member Posts: 44 Arc User
    I suppose it's progress since my new denying pop-up box is: "The connection was idle for too long"
  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    Is this a joke? I was able to connect recently and now it is no longer possible.

    Your problem is hellish!!!!

    iwpftgjpmorf.png
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,669 Community Moderator
    I would also like to point out we do have a thread on the current downtime in General Discussion if anyone wishes to discuss it.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator
    edited April 2023


    Hey gang - don't want to send too many "we have no update" updates, but just to keep you informed, the team is still working hard on trying to pinpoint the best way to fix this issue, which is affecting all Cryptic games right now. Hopefully some good news today.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
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  • subzer0d1videsubzer0d1vide Member Posts: 144 Arc User
    syagrian wrote: »
    I was in most of the day yesterday (various exits, restarts, etc.) -- Last night, the client updated itself, anew patch, and now it won't connect at all. I tried again late last night, another patch, and no joy. This morning, a large patch, still no go.

    Exactly what happened to me. CasualSAb has a video out, showing how to correct the files and play the game. But it will only work if you can actually get the launcher open. But of course, Cryptic keeps pushing out the broken patch, clogging the system, so that many of us cannot even connect to open the launcher now.

    FYI, messing with the game files is against the TOS.

    Me making a $50 purchase to play with over this long weekend and not being able to play due to a series of faulty patches is against my TOS. Just civilly saying. :)

    --

    "The higher the fewer."
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,669 Community Moderator
    Dude... relax. We're all frustrated by this.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • dourifdourif Member Posts: 52 Arc User
    edited April 2023
    Why all this TOS hate all of a sudden? Sure it's a bit dated but it's still far superior to the likes of TRIBBLE and Picard.
  • eazzieeazzie Member Posts: 4,248 Arc User
    dourif wrote: »
    Why all this TOS hate all of a sudden? Sure it's a bit dated but it's still far superior to the likes of TRIBBLE and Picard.

    TOS Terms of Service



  • subzer0d1videsubzer0d1vide Member Posts: 144 Arc User
    rattler2 wrote: »
    Dude... relax. We're all frustrated by this.

    Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.

    I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?

    --

    "The higher the fewer."
  • cappen#6855 cappen Member Posts: 6 Arc User
    i am sure that they are as frustrated as we are as it is affecting all of their games. figure out where we are on their list of top grossing games, and you will have a timeline for when STO will be fixed.
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator
    eazzie wrote: »
    dourif wrote: »
    Why all this TOS hate all of a sudden? Sure it's a bit dated but it's still far superior to the likes of TRIBBLE and Picard.

    TOS Terms of Service

    Pretty sure that was a joke, eazzie. 😏

    rattler2 wrote: »
    Dude... relax. We're all frustrated by this.

    Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.

    I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?

    Ok, I don't think any of that is necessary. Let's head this off before it escalates. We are aware that everyone is frustrated and people will natually want to vent their frustrations. We do appreciate everyone's patience while the issue is tracked down and corrected. We want everyone to be able to enjoy their weekend gaming. 😊
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
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  • legendarylycan#5411 legendarylycan Member Posts: 37,284 Arc User


    Hey gang - don't want to send too many "we have no update" updates, but just to keep you informed, the team is still working hard on trying to pinpoint the best way to fix this issue, which is affecting all Cryptic games right now. Hopefully some good news today.

    Not all - Champions is completely unaffected.​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"


    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • gabriel#3407 gabriel Member Posts: 5 Arc User
    Client still crashing. And patching is running every time I start launcher.
    At least change the error message - I suggest "We still working. Enjoy our pick of music meanwhile" and then open YouTube music radio.
  • antymasterantymaster Member Posts: 1 Arc User
    I'll give you, one piece of advice, use the replicator, glasshouse Cheateau Picard will calm you down.
    The second lieutenants are trying to fix warp core, i understand what it looks like situation with kobayashimaru.

    You are the captain, treat this situation appropriately.
  • manalishi#3427 manalishi Member Posts: 3 Arc User
    I find humor in the anger of some folks. "Solution"- Venting, Screaming is absolutely fine, but Vent/Scream at the voices in your head. I do. :-)
  • cgfox#0504 cgfox Member Posts: 1 New User
    After hours of failure to connect, failure of the launcher to open, and multiple attempts to download the new patch released recently as the download would freeze and fail, I have now finally been able to open the game via the launcher.

    I would suggest to people reading this thread to attempt to do the same, it may take a few tries, but it finally worked!
  • stormymavstormymav Member Posts: 323 Arc User
    Well, I was able to connect, download the patch, and play...
    Stormy.png
  • paddy#3322 paddy Member Posts: 203 Arc User
    edited April 2023
    Just logged in without issue so hopefully everything is back up and working.
    RIP (2022) : Officer Wilbert Mota, Corporal Charles Galloway, Detective Jason Rivera, Officer Fernando
    Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
    David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
    Lieutenant William Lebo
  • duddutcher#4834 duddutcher Member Posts: 68 Arc User
    rattler2 wrote: »
    Dude... relax. We're all frustrated by this.

    Customer Service 101: Never tell a paying customer to "relax" when services are not being rendered.

    I'm a 10+ year veteran of STO - thousands spent. I'm also a developer, so I know when things get bad sometimes it gets worse before it gets better. I also make sure my moderators don't say things that just frustrate people more. They help or don't say anything. It's okay for customers to vent, that's partly why forums exist. Many here made plans to spend time on this game on enjoy. That's not happening, right? Still many, like me are sticking around, hoping it gets working soon. So help people stick around, not "relax", because that will make them want to go away and play something else and most importantly: spend $$$ somewhere else. Pretty sure Cryptic isn't interested in that outcome, right?

    carpe diem my friend.

    why waste your anger here when there is much more going on world wide what would deserve your anger much more.

    i had a awesome day upgrading my MTG decks with my left over cards and made a lego set i bought and watched some star trek TNG with my family.

    why get frustrated, if i may say so, relax man :D;)
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator


    Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.



    Sorry, forgot to say this will be live on PC on Wednesday.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
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  • exiledhermit#3227 exiledhermit Member Posts: 44 Arc User
    It's a bit after 4pm for myself & was just able to log-in & play so thanks to the work & effort.
  • subzer0d1videsubzer0d1vide Member Posts: 144 Arc User
    It's been working for me for the last several hours. I hope it is working for everyone else too. Thanks to the mods for allowing me to vent. :) Have an enjoyable weekend everyone.
    --

    "The higher the fewer."
  • paddy#3322 paddy Member Posts: 203 Arc User


    Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.



    Sorry, forgot to say this will be live on PC on Wednesday.

    If it's free it's for me. Thanks for the stuff. Happy Easter and all that!
    RIP (2022) : Officer Wilbert Mota, Corporal Charles Galloway, Detective Jason Rivera, Officer Fernando
    Arroyos, Officer John Painter, K9 Jedi, K9 Maya, Deputy Constable Neil Adams, Officer Jorge
    David Alvarado, Sergeant Joshua Cordell, Trooper Martin Mack, Trooper Branden Sisca,
    Lieutenant William Lebo
  • gordianknottgordianknott Member Posts: 2 New User
    It's almost 11pm Alaska time here and no change at all. Is there something I need to do on my end to get this working?
  • zedbrightlander1zedbrightlander1 Member Posts: 14,782 Arc User


    Captains - we're back. Thank you so much for your incredible patience over the last few days. All Captains on PC will be receiving a package of an Experimental Ship Upgrade, Captain Upgrade, and Bridge Officer Upgrade as a thank you. We appreciate you.



    Sorry, forgot to say this will be live on PC on Wednesday.

    As in the 12th?
    Just confirming.
    f5cc65bc8f3b91f963e328314df7c48d.jpg
    Sig? What sig? I don't see any sig.
  • baddmoonrizinbaddmoonrizin Member Posts: 11,007 Community Moderator
    As in the 12th?
    Just confirming.

    Yes, as in Wednesday, April 12th. 😊
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
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  • inferiorityinferiority Member Posts: 4,443 Arc User
    Yes, as in Wednesday, April 12th.
    But not Tuesday? Surely we all know by now that stuff gets done on a Tuesday... :p
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • exiledhermit#3227 exiledhermit Member Posts: 44 Arc User
    Bummer, I was able to play last night but this morning (Easter morning) I cannot even connect to the Launcher & after 5 times it times-out.
This discussion has been closed.