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Forums > Home› Support› PC Gameplay Bug Reports

STO does not load after 12-08-20 patch, crashes 100% of attempts to log in.

xividaxxividax Member Posts: 104 Arc User
edited December 2020 in PC Gameplay Bug Reports
Doing as requested to gain attention to a new game stopping bug.
Arc reply below.

(personal correspondance redacted) - darkbladejk
Post edited by darkbladejk on
«134

Comments

  • talicor73#3631 talicor73
    talicor73#3631
         Member Posts: 3 Arc User
    Same problem here, no reply from support yet.

  • UnknownUnknown
    This content has been removed.
  • xividaxxividax Member Posts: 104 Arc User
    edited December 2020
    keepcalmchiveon wrote: »
    Using arc launcher or sto exe from the folder?

    ARC launcher. Game launches, and starts to load, gets near the end of loading, then 'poof' game closes, Cryptic error message appears, asks to restart...Fails again...repeat...
  • nemesischikennemesischiken Member Posts: 32 Arc User
    I'm getting the same issue. STO was working fine right up until it came down for maintenance and after patching I am crashing 100% of the time from the ARC launcher from multiple accounts :(
    HNCNKy.jpg
  • matzdaadmatzdaad Member Posts: 186 Arc User
    edited December 2020
    Same here, after STO crashed for the 6th time in less than 2 hours. I tried force verify...
    Verification should be complete sometime tomorrow, I'll let you know the results.

    Verification results are in already.... SOS, error result 2645ba.

    Last time I was 1 mission away from an Ultimate Tech Upgrade, took 2 weeks to get back in.
    Post edited by matzdaad on
    MatzDaad
    Fleet: 8th Expeditionary Command
    Member since 2/15/2012



  • the76thrulethe76thrule Member Posts: 1 Arc User
    Same issue as well. Got the same response from support. Game was working fine yesterday. Since the patch, every time the game gets towards the end of loading, it crashes.
  • nemesischikennemesischiken Member Posts: 32 Arc User
    Tried forced verify and turning off dynamic patching - still crashes
    HNCNKy.jpg
  • lilmisgr8#9429 lilmisgr8
    lilmisgr8#9429
         Member Posts: 1 New User
    I've got the same issue. I've tried a force verify, I've tried safe mode, I've tried the ARC Launcher and through Steam.
  • motito78motito78 Member Posts: 65 Arc User
    So they mess again like in october with the widening gyre event that they forced me to finish at 18/20 to complete.
  • narrownc77#5590 narrownc77
    narrownc77#5590
         Member Posts: 6 Arc User
    Same issue for me
  • jamchemyjamchemy Member Posts: 32 Arc User
    There is an old adage...."if it ain't broke, leave it the fruitcake alone". Sonwe will go with another bugged event and when it finally comes online you wont get any additional time to complete it. Talk about constantly shitting out players. For my part, I cant get in on my usual system, I have gotten in on my backup system which I use solely to check whether the bugs are an attempt to bin older systems. So I will chalk this up to another attempt to kill gameplay on older machines.
  • szabadnap#8989 szabadnap
    szabadnap#8989
         Member Posts: 3 Arc User
    I wear similar shoes. This is exactly one of the main reasons I remained a free to play player. I wonder what it would have been like if I bought the lifetime (aka maintenance) subscription ... ready joke.
  • quixoticishquixoticish Member Posts: 54 Arc User
    Likewise, same issue for me :(
  • UnknownUnknown
    This content has been removed.
  • tibo#6800 tibo
    tibo#6800
         Member Posts: 24 Arc User
    Same issuie here nad for my friend too.
  • szabadnap#8989 szabadnap
    szabadnap#8989
         Member Posts: 3 Arc User
    keepcalmchiveon wrote: »
    xividax wrote: »
    keepcalmchiveon wrote: »
    Using arc launcher or sto exe from the folder?

    ARC launcher. Game launches, and starts to load, gets near the end of loading, then 'poof' game closes, Cryptic error message appears, asks to restart...Fails again...repeat...

    try and launch the exe file then...dont use arc.

    The program crashes, it doesn't matter how I start it.
  • matzdaadmatzdaad Member Posts: 186 Arc User
    edited December 2020
    Wonder if Q is sitting around his Winter Wonderland alone and bored?

    26552b and 26554e
    MatzDaad
    Fleet: 8th Expeditionary Command
    Member since 2/15/2012



  • talicor73#3631 talicor73
    talicor73#3631
         Member Posts: 3 Arc User
    Game crashes every single try, sometimes even crash processing fails,....
  • eazzieeazzie Member Posts: 4,230 Arc User
    After turning off on demand patching and force verifying try launching in safe mode
  • minidariminidari Member Posts: 125 Arc User
    eazzie wrote: »
    After turning off on demand patching and force verifying try launching in safe mode

    Anyway crash :(
    Sorry for my english. Google translate
    semnatura.png
    .
    ⚡ Epic Gear and equipment list ⚡ - 🔆 Endeavor System 🔆
    .
    I am }{ My Delta }{ My TOS }{ My Gamma }{ My Descovery }{ R&D }{ Omega Stabilization
  • UnknownUnknown
    This content has been removed.
  • jayxanjayxan Member Posts: 6 Arc User
    Same basic issues, game client starts and window says it is not responding and closes at the House Shattered loading screen.

    Tried uninstalling and reinstalling, a few power cycles, ran windows update, ran intel BD update, forced verify, from Arc, from launcher, tried safe mode.

    So far it all crashes.
  • minidariminidari Member Posts: 125 Arc User
    keepcalmchiveon wrote: »
    i guess the next thing is for yall to post your specs.
    have you uninstalled and reinstalled a fresh version?
    SSD? Spin Drive?
    have you updated video drivers?
    when was the last windows update yall did?

    anything else along these lines at the same time you can think of?

    before the update I had no problems.
    Sorry for my english. Google translate
    semnatura.png
    .
    ⚡ Epic Gear and equipment list ⚡ - 🔆 Endeavor System 🔆
    .
    I am }{ My Delta }{ My TOS }{ My Gamma }{ My Descovery }{ R&D }{ Omega Stabilization
  • linmealinmea Member Posts: 12 Arc User
    Here the same problem, since yesterdays update game crashes during loading at the House Shattered loading screen.

    Incident ID: 265a63
  • leemwatsonleemwatson Member Posts: 5,472 Arc User
    Bring up the launcher and start the game in 'Safe-Mode' in the options is usually the fix for this, but this may relate to the prior Video Card bug that was going around.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • viper1234#1959 viper1234
    viper1234#1959
         Member Posts: 11 Arc User
    I was told to share this by support ( Navi )so here I go. I played early morning of the 8th. Logged off. Around 7:30pm that night I tried to log on. Everything was starting as normal but just when it would start to load the Character Menu the game would crash and close. I tried several times over the evening to get in and the same thing would happen. I closed the loader and decided to uninstall Arc..and then download another one. I did so. Still the same thing happens. My son is able to log into my game from where he is but I can not. I have been playing for 5 years and this has never happened. Game was not touched until I tried to get back in so no settings were played with...it just won't load. All I keep getting is a little window saying the game had crashed and a number. Very frustrated right now!
  • reeves25reeves25 Member Posts: 1 Arc User
    The game has crashed on me several times yesterday and twice this morning. This morning's incident ID's are 265413 and 26542d. The game will start with the shattered house title page then crash and the incident ID window opens.

    Using Star Trek Online.exe

    Submitted a ticket and received the same "it's a bug and I don't have a fix for you" response as in the OP above.
  • motito78motito78 Member Posts: 65 Arc User
    any of you also have the directx problem back in october? Because i couldn't play then
  • narrownc77#5590 narrownc77
    narrownc77#5590
         Member Posts: 6 Arc User
    I did had the direct x in october
  • archernx05archernx05 Member Posts: 4 Arc User
    This appears to be another Directx Related Problem. Running the sto through dxcpl lets you login, but it is very slow. Hopefully this won't take 2 weeks to fix.
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