any of you also have the directx problem back in october? Because i couldn't play then
Yes. This new issue has different symptoms, but that doesn't mean it's not related. The prior DX issue would not even begin to load the game, it just closed the launcher. This new issue loads the game, almost to completion, then crashes at the end of loading.
@ambassadorkael#6946 after yesterday´s patch something goes wrong. I got several craches within the game. Got the Cryptic loading screen than the Star Trak Online House Shattered logo loading screen and then always the game crashes. I need explanation why ? Before this patch everything goes smoothly. I could reply this post to support column of STOs forum too. I tried the STO and also the ARC official launcher. I am using win 7 Intel graphics 3000 if you need this information. Also my friends which play the game has the similar problem.
May we know if it is a known isuuie and not to take so long to resolve ?
Same problem here yet again its after an update so we will miss days of rewards and once again there wont be any kind of compensation or apology. Its becoming a habit with Cryptic now and its making me hate the game because of their unreliability and attitude towards us after nearly 11 years playing
Have any of you re-installed the game? I see one person said they reinstalled ARC, but what about the game itself?
Have you installed it to a different path?
What video card do you have?
Are your driver's up to date?
Can you start he PC in safe mode with network enabled?
Can you start the game with the PC in safe mode?
Have any of you re-installed the game? I see one person said they reinstalled ARC, but what about the game itself?
Have you installed it to a different path?
What video card do you have?
Are your driver's up to date?
Can you start he PC in safe mode with network enabled?
Can you start the game with the PC in safe mode?
4
If happens after last patch, then it's hard to consider the problem is from client side.
But for your questions. First, tryed verify and safe mode, crash. Deleted everything and redownloaded, crash, PC safe mode game dont even start. Tryed as someone said here disable directx and emulate use generic VGA microsoft drivers, games works, but at 0.1 fps.
So they mess with the directx support like in october.
The problem is that nobody from the game appears to say something
I dunno what is going on but this bugs are really runing the game. First the october dirtex bug and now this, it sucks, they just give us reasons for quiting the game.
I dunno what is going on but this bugs are really runing the game. First the october dirtex bug and now this, it sucks, they just give us reasons for quiting the game.
Last time we gave 600 zen to finish the event because the admins didn't care about our situation. Now who knows when the new bug will be fixed and we will pay for the finishing because the admins don't care that it's their fault.
Lost endeavor points, dilithium refinement, Phoenix boxes last time, bonus marks this time ...
Ok folks, to HELP the Dev's, please post your machine's specs especially the Video Card you are using. Do not directly contact Support because they can not help you, they deal only with Account issues. The Dev's WILL see what is posted here, so information will greatly help. They cannot diagnose an issue from 'It keeps crashing' as there are millions of possible combinations of machine hardware. Hopefully with your help a fix will be in the next patch.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
I have same issue. I used to have an old STO folder wich I copied from Steam, because I hate loaders, is a useless piece of software that sits on you computer eating up your RAM just doing nothing but lauch the game. So after last patch 100% game crash while on season logo loading just before character selection. So I admited defeat and reinstalled game on steam, same issue, then I tried ARC and issue persists. So I sent a ticket, here's the reply:
[quote] Navi (Arc Games)
Dec 10, 2020, 14:45 PST Greetings,
Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, however I have informed our engineers of this occurring on your end. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports
Even though the developers and QA team may not reply, they look into the issue. Once the devs have a fix in place, they will apply it during a maintenance patch and post the updates via the Star Trek News page, within the patch notes.
Same issue here. Before patch I was playing normally, except the annoying bug that I need to set all traits every single time I level up. I used to play with a folder that I copied from steam, since I hate steam and arc. Those are really piece of useless software that sits on your computer doing exactly nothing but load the game and eat your RAM. After the update game loads Cryptic logo, then season logo, just to fail and show me that "something went wrong" 100% of times I try. So I admitted defeat and reinstalled the game via steam, just to get same result and same thing with arc. Then I sent a ticket to support, here's the answer
@xividax I get that you are upset about a bug going on. the folks here have tried to help you. They have tried to ask you questions in an attempt to help you get back into the game. Several of the forumites here who have offered to help you have helped me track bugs down before that were submitted to the devs for fixing. If they are asking you questions, they are doing so in an attempt to help you. The more information provided, the better, and faster it will be in identifying a problem. It also helps me when I forward a report up the chain. I know you don't want to hear this, but proper bug fixing takes time. It's not enough to know what's broken, you have to know how to fix it as well. Dealing with code isn't just flipping switches as much as we all wish it was. I wish it were that simple but it's not. A single one or zero out of place in the code can bring the entire thing crashing down. The Mariner 1 is a prime example of this since it was sent off course by someone forgetting a hyphen in the code. None of us like bugs, but they are going to happen from time to time.
There is also a thousand and one different things that can cause connectivity issues. It's possible for your rig to be fine and their servers to be fine, but for an issue going on between you and them to block you from connecting. The internet is still largely wired and it's not a straight hop from your rig to their server. There are pathways your rig takes to communicate with their servers, and data centers it passes through. There is hundreds if not thousands of miles of wire between you and them on average. If something happens along that route, it's outside of your control and the control of Cryptic. If it turns out to be a case of something like that, there is nothing that can be done save trying to re-route your connection and praying it works. If it turns out to be something on your end, or their end, it can be addressed. However if you're not willing to answer some basic questions so folks can help you, then there is nothing that can be done. Simply demanding a fix doesn't tell anyone what the issue is, or even where to look.
I get that you're having an issue and are aggravated about it, which is why I am giving you some leeway, far more than I normally would. Because of issues in this thread I cannot allow it to remain open. However I am going to make you a one time offer to help you out. If you are willing to answer some basic questions to help narrow down possible culprits and send me the relevant ticket numbers you have, I will make sure the correct folks see this and try to get you some more information. If you are not comfortable posting some of the information I'm going to ask for in an open forum post, you may private message the info to me. If you're not willing to answer those questions I'm going to pose to you, then there is nothing I will be able to do to help you and will have to close this thread down. The folks who have provided information will be invited to create a new thread.
Here is the info i need from you:
1: Send me the relevant ticket numbers related to your issue via PM so I can inform the proper people what my report is related to.
2: What error numbers if any are you seeing? This will help give an idea of where to start looking and what is at fault.
3: What kind of computer specs are you running? This will help identify if this is a hardware specific issue to you, or a larger widespread problem. This helps ultimately narrow down and eliminate possible issues.
4: Can you post a DxDiag report or send it to me via PM? This lets me see what your DirectX is doing, if there is a potential failure of the DirectX, and where said failure is at if one is occurring.
5: Have you tried using a proxy server or running in safe mode? This can potentially bypass certain issues with the path your rig takes to get to the servers, and allows the game to run with only core settings. you can gradually re-enable settings until the issue presents itself again.
6: Are you running the game on a hard drive, or a solid state drive? if you are running on a hard drive, there are issues that can cause a hard drive to spin up to maximum speed and never slow down. This will display as massive amounts of lag and potentially even disconnects if you are doing something involving the internet.
If you are willing to answer these questions, I will work with you within the best of my ability to get this resolved. Keep in mind a fix may not be immediate, but once the cause is identified a fix will come. That is my one time offer to you.
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
Here is the info i need from you:
1: Send me the relevant ticket numbers related to your issue via PM so I can inform the proper people what my report is related to.
2: What error numbers if any are you seeing? This will help give an idea of where to start looking and what is at fault.
3: What kind of computer specs are you running? This will help identify if this is a hardware specific issue to you, or a larger widespread problem. This helps ultimately narrow down and eliminate possible issues.
4: Can you post a DxDiag report or send it to me via PM? This lets me see what your DirectX is doing, if there is a potential failure of the DirectX, and where said failure is at if one is occurring.
5: Have you tried using a proxy server or running in safe mode? This can potentially bypass certain issues with the path your rig takes to get to the servers, and allows the game to run with only core settings. you can gradually re-enable settings until the issue presents itself again.
6: Are you running the game on a hard drive, or a solid state drive? if you are running on a hard drive, there are issues that can cause a hard drive to spin up to maximum speed and never slow down. This will display as massive amounts of lag and potentially even disconnects if you are doing something involving the internet.
Hello. Thank you for taking your time to offer your assistance. As you are the first person associated with Cryptic, and someone who has official communications with them to offer assistance (beyond a canned copy/paste response) I will be happy to comply with your request. Note, some information will be provided in a direct PM to you.
1. See PM.
2. I get a different error code every time the game crashes. The crashes always happen exactly the same, at the very end of the "House Divided" loading screen. I just tried to load the game so that I could get an error code: 2681ff
3. & 4. See PM. I will send you a DXdiag. to list specs. and such.
5. I have not tried running through proxy. I have tried running in safe mode. I have also tried force verify a few times. I have also tried uninstall/reinstall a couple of times as well.
6. I run on a standard (spin type) hard drive. I have checked, and I have not seen any unusual activity from the hard drive. Everything appears to be loading as normal. I have not noted any connectivity issues either.
Just thought I'd bump this thread. It's working fine on a brand spanking new shiny gaming PC, and a moderately aged system. However it used to run just fine on two laptops and now neither of them will play the game at all. Both of them crash at the "loading" see where you see the Klingon logos and the "House Divided" stuff. 2681ff is the error code that pops up.
I've tried running through proxies and I've tried safe mode, I've tried reinstalling and nothing makes any difference.
Incidentally one of the laptops has an SSD, the other has a standard spin hard drive and they're showing the same issue in the same place. One has Intel graphics as far as I'm aware, the other is integrated AMD somethingorother. Before someone comes along and says "but they aren't for gaming", no, they aren't. But the game worked fine on both of them on lower settings until the patch, and now it doesn't, and that's the main issue.
Let me know if you'd like me to run up DXDiag for both of them and send it over.
I tried to make heads or tails from this bug. Went to my cousin's computer and tested there. The game went smoothly until I was playing a laser maze in the iconians then I tripped on the hot air vent. On the time I was to respawn game crashed with same error but I was able to get back and finish the mission. In my computer still 100% failure on logging in.
My computer is a laptop with these specs: Intel i5-2410M 2.30Ghz 8G RAM 1TB hard drive Windows 10 Pro build 1909
My cousin's computer is a desktop with these specs AMD Ryzen 5 2400G 3.06Ghz 8G RAM 1TB hard drive Windows 10 Pro build 1909
On both cases, with fresh install, once game crashed, was created a file on STO root folder called "debug.log" and same content error was on both, here what it says:
[1213/122653:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1) [1213/122710:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(160)
I tried to make heads or tails from this bug. Went to my cousin's computer and tested there. The game went smoothly until I was playing a laser maze in the iconians then I tripped on the hot air vent. On the time I was to respawn game crashed with same error but I was able to get back and finish the mission. In my computer still 100% failure on logging in.
My computer is a laptop with these specs:
Intel i5-2410M 2.30Ghz
8G RAM
1TB hard drive
Windows 10 Pro build 1909
My cousin's computer is a desktop with these specs
AMD Ryzen 5 2400G 3.06Ghz
8G RAM
1TB hard drive
Windows 10 Pro build 1909
On both cases, with fresh install, once game crashed, was created a file on STO root folder called "debug.log" and same content error was on both, here what it says:
Just thought I'd bump this thread. It's working fine on a brand spanking new shiny gaming PC, and a moderately aged system. However it used to run just fine on two laptops and now neither of them will play the game at all. Both of them crash at the "loading" see where you see the Klingon logos and the "House Divided" stuff. 2681ff is the error code that pops up.
I've tried running through proxies and I've tried safe mode, I've tried reinstalling and nothing makes any difference.
Incidentally one of the laptops has an SSD, the other has a standard spin hard drive and they're showing the same issue in the same place. One has Intel graphics as far as I'm aware, the other is integrated AMD somethingorother. Before someone comes along and says "but they aren't for gaming", no, they aren't. But the game worked fine on both of them on lower settings until the patch, and now it doesn't, and that's the main issue.
Let me know if you'd like me to run up DXDiag for both of them and send it over.
The game runs pretty well enough on my laptop too. (AMD A8 Toshiba Satellite)
Have you tried running them via the 'Run as Adminstrator'? I've not seen this mentioned yet.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
spin type HD
Windows 10 Home 64-bit (10.0, Build 19041)
Gateway Desktop: DX4870
Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPU)
4096MB RAM Available
DirectX Version: DirectX 12
Hope this helps.
MatzDaad
Fleet: 8th Expeditionary Command
Member since 2/15/2012
UPDATE: Okay folks for now they have the information they need at this time. Should further info be updated I will let you guys know, or someone higher up on the food chain will probably pop in here. For now folks, keep an eye on patch notes for a fix. As to exactly when that fix will come I can't guarantee anything. However they are working on this for everyone.
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
Comments
Yes. This new issue has different symptoms, but that doesn't mean it's not related. The prior DX issue would not even begin to load the game, it just closed the launcher. This new issue loads the game, almost to completion, then crashes at the end of loading.
Hello,
@ambassadorkael#6946 after yesterday´s patch something goes wrong. I got several craches within the game. Got the Cryptic loading screen than the Star Trak Online House Shattered logo loading screen and then always the game crashes. I need explanation why ? Before this patch everything goes smoothly. I could reply this post to support column of STOs forum too. I tried the STO and also the ARC official launcher. I am using win 7 Intel graphics 3000 if you need this information. Also my friends which play the game has the similar problem.
May we know if it is a known isuuie and not to take so long to resolve ?
Fleet: 8th Expeditionary Command
Member since 2/15/2012
Have you installed it to a different path?
What video card do you have?
Are your driver's up to date?
Can you start he PC in safe mode with network enabled?
Can you start the game with the PC in safe mode?
If happens after last patch, then it's hard to consider the problem is from client side.
But for your questions. First, tryed verify and safe mode, crash. Deleted everything and redownloaded, crash, PC safe mode game dont even start. Tryed as someone said here disable directx and emulate use generic VGA microsoft drivers, games works, but at 0.1 fps.
So they mess with the directx support like in october.
The problem is that nobody from the game appears to say something
Last time we gave 600 zen to finish the event because the admins didn't care about our situation. Now who knows when the new bug will be fixed and we will pay for the finishing because the admins don't care that it's their fault.
Lost endeavor points, dilithium refinement, Phoenix boxes last time, bonus marks this time ...
Fleet: 8th Expeditionary Command
Member since 2/15/2012
They read the thread but they do not respond usually. This is mentioned in FCT 2.0 in General Discussion.
[quote]
Navi (Arc Games)
Dec 10, 2020, 14:45 PST
Greetings,
Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, however I have informed our engineers of this occurring on your end. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports
Even though the developers and QA team may not reply, they look into the issue. Once the devs have a fix in place, they will apply it during a maintenance patch and post the updates via the Star Trek News page, within the patch notes.
Thank you for your understanding in this matter.
Regards,
GM Navi
Specialist Game Master
[/quote]
(private correspondence removed) - darkbladejk
There is also a thousand and one different things that can cause connectivity issues. It's possible for your rig to be fine and their servers to be fine, but for an issue going on between you and them to block you from connecting. The internet is still largely wired and it's not a straight hop from your rig to their server. There are pathways your rig takes to communicate with their servers, and data centers it passes through. There is hundreds if not thousands of miles of wire between you and them on average. If something happens along that route, it's outside of your control and the control of Cryptic. If it turns out to be a case of something like that, there is nothing that can be done save trying to re-route your connection and praying it works. If it turns out to be something on your end, or their end, it can be addressed. However if you're not willing to answer some basic questions so folks can help you, then there is nothing that can be done. Simply demanding a fix doesn't tell anyone what the issue is, or even where to look.
I get that you're having an issue and are aggravated about it, which is why I am giving you some leeway, far more than I normally would. Because of issues in this thread I cannot allow it to remain open. However I am going to make you a one time offer to help you out. If you are willing to answer some basic questions to help narrow down possible culprits and send me the relevant ticket numbers you have, I will make sure the correct folks see this and try to get you some more information. If you are not comfortable posting some of the information I'm going to ask for in an open forum post, you may private message the info to me. If you're not willing to answer those questions I'm going to pose to you, then there is nothing I will be able to do to help you and will have to close this thread down. The folks who have provided information will be invited to create a new thread.
Here is the info i need from you:
1: Send me the relevant ticket numbers related to your issue via PM so I can inform the proper people what my report is related to.
2: What error numbers if any are you seeing? This will help give an idea of where to start looking and what is at fault.
3: What kind of computer specs are you running? This will help identify if this is a hardware specific issue to you, or a larger widespread problem. This helps ultimately narrow down and eliminate possible issues.
4: Can you post a DxDiag report or send it to me via PM? This lets me see what your DirectX is doing, if there is a potential failure of the DirectX, and where said failure is at if one is occurring.
5: Have you tried using a proxy server or running in safe mode? This can potentially bypass certain issues with the path your rig takes to get to the servers, and allows the game to run with only core settings. you can gradually re-enable settings until the issue presents itself again.
6: Are you running the game on a hard drive, or a solid state drive? if you are running on a hard drive, there are issues that can cause a hard drive to spin up to maximum speed and never slow down. This will display as massive amounts of lag and potentially even disconnects if you are doing something involving the internet.
If you are willing to answer these questions, I will work with you within the best of my ability to get this resolved. Keep in mind a fix may not be immediate, but once the cause is identified a fix will come. That is my one time offer to you.
Star Trek Online volunteer Community Moderator
Hello. Thank you for taking your time to offer your assistance. As you are the first person associated with Cryptic, and someone who has official communications with them to offer assistance (beyond a canned copy/paste response) I will be happy to comply with your request. Note, some information will be provided in a direct PM to you.
1. See PM.
2. I get a different error code every time the game crashes. The crashes always happen exactly the same, at the very end of the "House Divided" loading screen. I just tried to load the game so that I could get an error code: 2681ff
3. & 4. See PM. I will send you a DXdiag. to list specs. and such.
5. I have not tried running through proxy. I have tried running in safe mode. I have also tried force verify a few times. I have also tried uninstall/reinstall a couple of times as well.
6. I run on a standard (spin type) hard drive. I have checked, and I have not seen any unusual activity from the hard drive. Everything appears to be loading as normal. I have not noted any connectivity issues either.
I've tried running through proxies and I've tried safe mode, I've tried reinstalling and nothing makes any difference.
Incidentally one of the laptops has an SSD, the other has a standard spin hard drive and they're showing the same issue in the same place. One has Intel graphics as far as I'm aware, the other is integrated AMD somethingorother. Before someone comes along and says "but they aren't for gaming", no, they aren't. But the game worked fine on both of them on lower settings until the patch, and now it doesn't, and that's the main issue.
Let me know if you'd like me to run up DXDiag for both of them and send it over.
My computer is a laptop with these specs:
Intel i5-2410M 2.30Ghz
8G RAM
1TB hard drive
Windows 10 Pro build 1909
My cousin's computer is a desktop with these specs
AMD Ryzen 5 2400G 3.06Ghz
8G RAM
1TB hard drive
Windows 10 Pro build 1909
On both cases, with fresh install, once game crashed, was created a file on STO root folder called "debug.log" and same content error was on both, here what it says:
[1213/122653:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
[1213/122710:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(160)
Hope this lead to a fix.
That's what I noticed. I can't get into my game from my PC but my son, who lives an hour away on his PC can.
The game runs pretty well enough on my laptop too. (AMD A8 Toshiba Satellite)
Have you tried running them via the 'Run as Adminstrator'? I've not seen this mentioned yet.
PM'd code and dxdiag.
spin type HD
Windows 10 Home 64-bit (10.0, Build 19041)
Gateway Desktop: DX4870
Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPU)
4096MB RAM Available
DirectX Version: DirectX 12
Hope this helps.
Fleet: 8th Expeditionary Command
Member since 2/15/2012
https://forum.arcgames.com/startrekonline/discussion/1257783/unresolved-ticket-306496-sto-crashes-at-the-loading-screen#latest
Star Trek Online volunteer Community Moderator