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Personnel Tab Items are Now Account Unlock!

ambassadorkael#6946 ambassadorkael
ambassadorkael#6946
 Member, Administrator Posts: 2,675 Community Manager
in Galactic News Network [PC]
Starting this week, everything purchased in the Personnel Tab of the Zen Store will be unlocked for your entire account.

https://www.arcgames.com/en/games/star-trek-online/news/detail/11461853
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    zetekuba99zetekuba99 Member Posts: 2 Arc User
    Amazing, still i dream the day, when the lobi ships, and perhaps other lobi items, will also become account-wide. I know im fool for thinking that, but im sure, that in not that distant future, it will happen, eventualy.
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    alyxvixen#3895 alyxvixen
    alyxvixen#3895
         Member Posts: 128 Arc User
    So if I've bought a Caitian Bridge Officer (which I have done for two characters), I can now get one for ALL the Federation (and Starfleet aligned Romulan) characters?
    Going the news blog.
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    blitzy4blitzy4 Member Posts: 839 Arc User
    yeah, it doesn't seem to have grandfathered the Caitian or the Aenar boffs. Even on characters that actively have them, they're an unlock. I don't think they counted.
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    ogretrekkerogretrekker Member Posts: 2 Arc User
    Yeah, worst part is that Aenar/Caitian will be listed as available and clicking on them in the menu will cost you 500 zen. No purchase warning given!
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    jcswwjcsww Member Posts: 6,790 Arc User
    ogretrekker wrote: »
    Yeah, worst part is that Aenar/Caitian will be listed as available and clicking on them in the menu will cost you 500 zen. No purchase warning given!

    Yep! It took 500 ZEN from me for reclaiming my Aenar on another character. )= How do I get my 500 ZEN back? It said it was available and still awards those stupid Bridge Officer Requisitions!
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    garaffegaraffe Member Posts: 1,353 Arc User
    Sounds like Cryptic did not do any product testing on the account unlock personnel update. Color me surprised. Maybe the bugs will be worked out by the time it makes its way to console.
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    jcswwjcsww Member Posts: 6,790 Arc User
    I don't even want to try reclaiming my Ferasan BO that I also purchased a while back. This really is disappointing! I spent $200 on ZEN just over a week ago and bought the Legendary Fed Bundle. I was going to grab another $50 this weekend and pick up the Romulan Legendary Bundle as well, but there is no way I am giving Cryptic or PWE any more money until this is fixed and my 500 ZEN are returned to me!
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    reaperwrightyreaperwrighty Member Posts: 14 Arc User
    I've brought the Aenar/Caitian with three of my Fed toons and the Fearsan boffs with my Klingon toons, i can't reclaim any of them nor do i have a option to buy them them either, however i can reclaim the combat pets, so its seems strange, probably a bug on there end again
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    jcswwjcsww Member Posts: 6,790 Arc User
    Holy... I e-mailed support@perfectworld.com because we all know that the in-game bug reporting is incredibly hit and miss. Within a few minutes, I got an e-mail back from Navi stating, "Unfortunately, our Engineers have found an issue with this at this time." I was credited my 500 ZEN back, which I have confirmed has been returned. I was advised to not make any more C-Store purchases until this issue is resolved.

    On a side note... Navi responed within less than 5 minutes with the issue and resolved my ZEN being taken wrongfully. WOW! If this is some new thing on having great service from PWE. I am impressed! This Navi person should be the standard for your support team. This person is awesome and thank you, Navi, for a postive support experience!
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    foppotee#4552 foppotee
    foppotee#4552
         Member Posts: 1,704 Arc User
    ogretrekker wrote: »
    Yeah, worst part is that Aenar/Caitian will be listed as available and clicking on them in the menu will cost you 500 zen. No purchase warning given!

    YIKES that sounds dangerous & potentially predatory.
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    stylesflynnstylesflynn Member Posts: 6 Arc User
    The borg bridge officers for both Federation and Klingon factions didn't unlock either.
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    corelogikcorelogik Member Posts: 1,039 Arc User
    I purchased the Caitian and Ferasan a while ago and bought 4 Boff's of each when I had cat characters. I have since deleted those caharcters, I know, mistake now,.. I can still make a Catian and Fersan Character, but the Boff's are not unlocked for me either. The C-Store wants me to buy them.
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    nightforagernightforager Member Posts: 8 Arc User
    corelogik wrote: »
    I purchased the Caitian and Ferasan a while ago and bought 4 Boff's of each when I had cat characters. I have since deleted those caharcters, I know, mistake now,.. I can still make a Catian and Fersan Character, but the Boff's are not unlocked for me either. The C-Store wants me to buy them.

    I still have the characters that I bought the Caitian BOFF's on and it still wants me to spend the Zen. Oddly, the Ferasans seem to be unlocked. Did they forget to say about how recently the purchase was made?
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    foppotee#4552 foppotee
    foppotee#4552
         Member Posts: 1,704 Arc User
    nightforager wrote: »
    corelogik wrote: »
    I purchased the Caitian and Ferasan a while ago and bought 4 Boff's of each when I had cat characters. I have since deleted those caharcters, I know, mistake now,.. I can still make a Catian and Fersan Character, but the Boff's are not unlocked for me either. The C-Store wants me to buy them.

    I still have the characters that I bought the Caitian BOFF's on and it still wants me to spend the Zen. Oddly, the Ferasans seem to be unlocked. Did they forget to say about how recently the purchase was made?

    I thought they, Cryptic, had said such items were suppose to be "grandfathered" in? Perhaps there's a few glitches & Cryptic will acknowledge & correct them.
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    jcswwjcsww Member Posts: 6,790 Arc User
    Has there been any update at all as to when this will actually be corrected?
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    nightforagernightforager Member Posts: 8 Arc User
    jcsww wrote: »
    Has there been any update at all as to when this will actually be corrected?

    The first glitch has been corrected (the one that charged 500 Zen without warning). The other one, seems to remain. I do suspect that if the purchase wasn't made in the last 5 years, it cancels it out and you have to buy them again.
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    jcswwjcsww Member Posts: 6,790 Arc User
    nightforager wrote: »
    jcsww wrote: »
    Has there been any update at all as to when this will actually be corrected?

    The first glitch has been corrected (the one that charged 500 Zen without warning). The other one, seems to remain. I do suspect that if the purchase wasn't made in the last 5 years, it cancels it out and you have to buy them again.

    That's a start. Thanks for the heads up.
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    markhawkmanmarkhawkman Member Posts: 35,231 Arc User
    nightforager wrote: »
    jcsww wrote: »
    Has there been any update at all as to when this will actually be corrected?
    The first glitch has been corrected (the one that charged 500 Zen without warning). The other one, seems to remain. I do suspect that if the purchase wasn't made in the last 5 years, it cancels it out and you have to buy them again.
    At one point they were tradable items when you bought them. Maybe anyone who bought the item didn't count? I know when I got the Aenar and Caitians it gave me a req form that I took to the boff vendor.
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    nightforagernightforager Member Posts: 8 Arc User
    edited June 2020
    markhawkman wrote: »
    nightforager wrote: »
    jcsww wrote: »
    Has there been any update at all as to when this will actually be corrected?
    The first glitch has been corrected (the one that charged 500 Zen without warning). The other one, seems to remain. I do suspect that if the purchase wasn't made in the last 5 years, it cancels it out and you have to buy them again.
    At one point they were tradable items when you bought them. Maybe anyone who bought the item didn't count? I know when I got the Aenar and Caitians it gave me a req form that I took to the boff vendor.

    Problem is, I didn't trade or sell them; I took them directly to the Boff vendor. And it doesn't explain why the Ferasan Boffs are available to me. The only thing that distinguishes the Caitian and Ferasan Boffs is how long ago I made the purchase.
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    crm14916crm14916 Member Posts: 1,516 Arc User
    @ambassadorkael#6946

    So, it happened to me just now... 6:45PM MST, 27 June...

    Claimed a Ferasan Bridge Officer Requisition listed as "Available" with the "Claim" button highlighted. It's a Boff Req I purchased a few times before (more than once). 500 Zen were immediately deducted without warning...

    Submitted a ticket so we will see what happens...

    CM
    "Equipped with his five senses, man explores the universe around him and calls the adventure science." - Edwin Hubble
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    jcswwjcsww Member Posts: 6,790 Arc User
    WOW! So they haven't fixed this issue at all yet then. Very disappointing!
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    jcswwjcsww Member Posts: 6,790 Arc User
    edited June 2020
    I put my ZEN up on the Exchange to protect it from this annoying bug. The Aenar now claim without taking any ZEN but the Ferasan tell me I can't claim it because I don't have enough ZEN. I am hitting a claim button for something I have purchased before. The issue of it not even warning people seems to still be an issue as well, because it doesn't even pop up any window saying it is trying to take ZEN. It just puts a message across the screen saying that I don't have enough ZEN to buy this, when I should already own it.
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    foppotee#4552 foppotee
    foppotee#4552
         Member Posts: 1,704 Arc User
    crm14916 wrote: »
    @ambassadorkael#6946

    So, it happened to me just now... 6:45PM MST, 27 June...

    Claimed a Ferasan Bridge Officer Requisition listed as "Available" with the "Claim" button highlighted. It's a Boff Req I purchased a few times before (more than once). 500 Zen were immediately deducted without warning...

    Submitted a ticket so we will see what happens...

    CM
    jcsww wrote: »
    WOW! So they haven't fixed this issue at all yet then. Very disappointing!

    I'm wondering if Cryptic is taking the approach of solving this submitted ticket by submitted ticket instead of just coding-in a game-fixing correction then? I doubt everyone that suddenly gets zen swooshed away will submit a ticket for a refund even though Cryptic seems to refund it. I'd think fixing the overall problem would be better than this tossing bandaides at it.
    jcsww wrote: »
    I put my ZEN up on the Exchange to protect it from this annoying bug. The Aenar now claim without taking any ZEN but the Ferasan tell me I can't claim it because I don't have enough ZEN. I am hitting a claim button for something I have purchased before. The issue of it not even warning people seems to still be an issue as well, because it doesn't even pop up any window saying it is trying to take ZEN. It just puts a message across the screen saying that I don't have enough ZEN to buy this, when I should already own it.

    I put my ZEN up on the Exchange to protect it from this annoying bug.

    That's a good idea before attempting to buy anything while it still seems glitched.

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    jcswwjcsww Member Posts: 6,790 Arc User
    foppotee#4552 wrote: »
    crm14916 wrote: »
    @ambassadorkael#6946

    So, it happened to me just now... 6:45PM MST, 27 June...

    Claimed a Ferasan Bridge Officer Requisition listed as "Available" with the "Claim" button highlighted. It's a Boff Req I purchased a few times before (more than once). 500 Zen were immediately deducted without warning...

    Submitted a ticket so we will see what happens...

    CM
    jcsww wrote: »
    WOW! So they haven't fixed this issue at all yet then. Very disappointing!

    I'm wondering if Cryptic is taking the approach of solving this submitted ticket by submitted ticket instead of just coding-in a game-fixing correction then? I doubt everyone that suddenly gets zen swooshed away will submit a ticket for a refund even though Cryptic seems to refund it. I'd think fixing the overall problem would be better than this tossing bandaides at it.
    jcsww wrote: »
    I put my ZEN up on the Exchange to protect it from this annoying bug. The Aenar now claim without taking any ZEN but the Ferasan tell me I can't claim it because I don't have enough ZEN. I am hitting a claim button for something I have purchased before. The issue of it not even warning people seems to still be an issue as well, because it doesn't even pop up any window saying it is trying to take ZEN. It just puts a message across the screen saying that I don't have enough ZEN to buy this, when I should already own it.

    I put my ZEN up on the Exchange to protect it from this annoying bug.

    That's a good idea before attempting to buy anything while it still seems glitched.

    It would be nice if they would actually announce when this is fixed, instead of us having to guess and then e-mail support because it's still broken.
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    roguealltrekroguealltrek Member Posts: 179 Arc User
    I have on my main toon the 2 horta from the zen store i purchased them a long time ago how would i go about them being account unlocked? or would i be required to buy them again post change?

    That or should i look for them in legacy tab given the age of the purchase?
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    crm14916crm14916 Member Posts: 1,516 Arc User
    ^^^

    Good question... I purchased the Targ pet for my Klingon a few years back and it isn't showing up as available to claim...
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    nightforagernightforager Member Posts: 8 Arc User
    Yup. And it turns out the Ferasan reclaim is bugged for me, too. I tried to reclaim it and it said that I had insufficient Zen.
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    captan2er0captan2er0 Member Posts: 836 Arc User
    Looks like tomorrow only fixes stuff not showing up retroactively. No mention of the Ferasan fix there in the patch notes. Will be impressed if that gets ninja fixed.
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