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Forums > Home› Support› PC Gameplay Bug Reports

Can't Login, get Unable to authenticate: Connection to the account server timed out

12467…10

Comments

  • knochengeigerknochengeiger Member Posts: 89 Arc User
    Yay, that gives us a good feeling, they know what they are doing, the emergency downtime totally fixed it.
    NOT.
    We want to keep the foundry.
  • depotdevildepotdevil Member Posts: 10 Arc User
    Really sucks as the system says Server status online. But nope.
    Unable to authenticate: Connection to the account server timed out
    Michigan Xfinity..
  • depotdevildepotdevil Member Posts: 10 Arc User
    Update- Just got a email:
    Hello,

    We thank you for contacting us. While the maintenance has ended, some players are having an issue connecting. Cryptic is aware of the issue and hoping to have it resolved as soon as possible.

    Please be sure to check out news, and social media pages for updates.

    Facebook: https://www.facebook.com/StarTrekOnlineGame/?ref=br_rs

    We thank you for your time, patience, and support.

    Regards,
    Navi
    Specialist Game Master
    Perfect World Entertainment
  • dantivirusdantivirus Member Posts: 84 Arc User
    Did Scotty yank out the computer chips again? *sigh*
  • sgtken60sgtken60 Member Posts: 52 Arc User
    geraldwallace wrote: »
    Having the same issue here in ISP is spectrum USA ,Ohio on steam and Arc

    Same here also in Ohio
  • pomonagrange#3097 pomonagrange
    pomonagrange#3097
         Member Posts: 112 Arc User
    Moi aussi. Twice.

    Verizon Fios. Stand-alone launcher.

    Will wait until later to try again (or if that doesn't work, will try after tomorrow's patch download/install). The hamsters would probably hiss at me if I kept trying now. Maybe they just need a short break?
  • lordatrocitieslordatrocities Member Posts: 462 Arc User
    edited February 2019
    Same issue. I wonder if I will get the form copy paste message to reboot my computer? The last time this happened a couple of year ago around the post launch of Delta, my toon lost about a weeks worth of items and gains. I sincerely hope that this doesn't happen again.
    What happened to those unique forum ranks I paid for?
  • pomonagrange#3097 pomonagrange
    pomonagrange#3097
         Member Posts: 112 Arc User
    Oh, and trying to connect from Pennsyvlania.
  • alyxvixen#3895 alyxvixen
    alyxvixen#3895
         Member Posts: 128 Arc User
    edited February 2019
    Demon (Vodafone), Steam Launcher, UK.

    Two days til I get the ship too...
    Still down, "Unable to authenticate: Connection to the account server timed out"
  • nhwildcat75nhwildcat75 Member Posts: 5 Arc User
    edited February 2019
    I, too, am having the same issue. Put in a ticket but haven't heard anything from ARC. Another person I know was playing while I couldn't get in and having no problem until just now when he tried to switch characters. but he was able to get back in. I still can't. It seems to only be affecting some players.
  • thebuzz1thebuzz1 Member Posts: 17 Arc User
    WAS BROKE THEN FIXED NOW BROKE
  • nemoarkaine7nemoarkaine7 Member Posts: 8 Arc User
    edited February 2019
    I have the same problem, too.
  • herbie1988herbie1988 Member Posts: 9 Arc User
    it would seem they are aware of the issue https://twitter.com/trekonlinegame/status/1093253929498857472
  • zookeep1zookeep1 Member Posts: 1 New User
    well I just tried again and still cant get on
  • lordkeepslordkeeps Member Posts: 2 Arc User
    still down here (germany). Lets hope the will find the error quick.
  • nommo#5819 nommo
    nommo#5819
         Member Posts: 1,105 Arc User
    Stand alone launcher, Mediacom ISP, Missouri, USA, Earth
  • lifer1lifer1 Member Posts: 4 Arc User
    NC, using ARC.
  • uargentuargent Member Posts: 4 Arc User
    Same issue, launching in Steam up in Maine with Spectrum.
  • truephoenyxxxtruephoenyxxx Member Posts: 12 Arc User
    same issue
    ISP: 1&1
    Location: Germany
    Launcher: Stand alone
  • sehlatkitten01sehlatkitten01 Member Posts: 58 Arc User
    mine keeps saying cant log in from this ip address unable to authenticate
  • dansithlisdansithlis Member Posts: 5 Arc User
    "Unable to authenticate: Connection to the account server timed out" all day long. was able to get on around noon and then it kicked me out swapping toons and won't let me back in. just "Unable to authenticate: Connection to the account server timed out" can't even force verify files or patch unless you can log in.
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,333 Arc User
    I went into the debug log in the star trek directory on my pc, and i have found many of these at the bottom of the log:

    [0206/164810:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0206/165935:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)

    does anyone know what this is or how to fix it? or is this a fix that has to be performed on the server side?
  • drakther74#7646 drakther74
    drakther74#7646
         Member Posts: 3 New User
    Having same issue
    Georgia USA
    ISP Windstream
  • tyr#1836 tyr
    tyr#1836
         Member Posts: 5 Arc User
    Update: I am now able to log in w/ the launcher & load the game. However, once at the character select screen I'm getting disconnected w/ the same error.
  • wraith2727wraith2727 Member Posts: 8 Arc User
    so game messed up again? previously they fixed launcher and game was runing fine. now it start crushing when character start to load....
  • megacharge07megacharge07 Member Posts: 476 Arc User
    I also can't log in.
    tumblr_mt0cmzAQpC1rm3hhlo2_500.gif
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,333 Arc User
    FYI There was a comment made to facebook on the star trek online page that they are aware of the problem, and are working to fix it.
  • pomonagrange#3097 pomonagrange
    pomonagrange#3097
         Member Posts: 112 Arc User
    And on Twitter.

    I'm going to try to be patient. That might help unstress them so they can find that bug and squash it flat.
  • meridian113meridian113 Member Posts: 50 Arc User
    Please,support them more by getting lifetime subscription and giving your money for zen.
    This is how they treat their costumers.
    Half day can not play the game
  • slaytanaslaytana Member Posts: 1 Arc User
    I am not having the unable to authenticate but i get to the char select screen but the toons dont load then it disconnects me
    i play thru steam in arkansas
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