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Forums > Home› Support› PC Gameplay Bug Reports

Can't Login, get Unable to authenticate: Connection to the account server timed out

psytce0002psytce0002 Member Posts: 157 Arc User
in PC Gameplay Bug Reports
I'm trying to play STO and I keep getting "Unable to authenticate: Connection to the account server timed out" on the sign-in pop-up. I tried with and without Arc. I even tried to log into Champions and no luck there either.

I'm trying to get into STO to do my daily missions for the Scout ship and this is stopping me from playing.
Is the account server down for some reason?
Is anyone else having a problem?

Please help,

Thanks!
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Comments

  • husker1964husker1964 Member Posts: 21 Arc User
    I am having this problem as well. I have submitted a ticket about.
  • qjuniorqjunior Member Posts: 2,023 Arc User
    Same here, I'll keep trying. :'(
  • mastnelsonmastnelson Member Posts: 1 Arc User
    me2
  • suavekssuaveks Member Posts: 1,736 Arc User
    Yup, got back from work and can't login. "Unable to authenticate: Connection to the account server timed out".
    PyKDqad.jpg
  • quentonwolfquentonwolf Member Posts: 33 Arc User
    I am having the same issue. I am able to log into Arc, but then I also get that message when I try to play the game. I am on my last day I need to complete the missions for the scout ship as well.
  • tribblewafflestribblewaffles Member Posts: 18 Arc User
    Ditto.
    Not the hell your whales.
  • maddscottmaddscott Member Posts: 149 Arc User
    Unable to authenticate: Connection to the account server timed out... Yep,, Been happening for almost an hour now.. Tried on 2 accounts with no joy...
  • ayexeyenayexeyen Member Posts: 230 Arc User
    Same here, I put a tracert but it seems that there is no problem from the network:

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 6 ms 6 ms 3 ms 192.168.0.1
    2 15 ms 13 ms 10 ms 80-218-166-1.dclient.hispeed.ch [80.218.166.1]
    3 18 ms 16 ms 13 ms 217-168-61-177.static.cablecom.ch [217.168.61.177]
    4 22 ms 26 ms 27 ms ch-zrh03a-rc1-ae55-0.aorta.net [84.116.200.249]
    5 17 ms 17 ms 22 ms ch-zrh01b-ra1-ae1-0.aorta.net [84.116.134.142]
    6 23 ms 23 ms 19 ms be3011.ccr51.zrh02.atlas.cogentco.com [130.117.14.229]
    7 22 ms 22 ms 22 ms be3072.ccr21.muc03.atlas.cogentco.com [130.117.0.18]
    8 30 ms 30 ms 35 ms be2959.ccr41.fra03.atlas.cogentco.com [154.54.36.53]
    9 37 ms 35 ms 35 ms be2813.ccr41.ams03.atlas.cogentco.com [130.117.0.121]
    10 40 ms 46 ms 42 ms be12194.ccr41.lon13.atlas.cogentco.com [154.54.56.93]
    11 123 ms 130 ms 125 ms be2982.ccr31.bos01.atlas.cogentco.com [154.54.1.117]
    12 131 ms 128 ms 130 ms te0-3-1-5.rcr51.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    13 100 ms 101 ms 102 ms 38.140.157.34
    14 124 ms 109 ms 110 ms 198.49.243.237
    15 105 ms 102 ms 114 ms patchserver.crypticstudios.com [208.95.184.200]
  • quentonwolfquentonwolf Member Posts: 33 Arc User
    I just tried it again and it went right through this time. *shrugs*
  • psytce0002psytce0002 Member Posts: 157 Arc User
    I'm still getting it, so still not able to play ....
  • qjuniorqjunior Member Posts: 2,023 Arc User
    quentonwolf wrote: »
    I just tried it again and it went right through this time. *shrugs*

    Works for me now as well.
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,303 Arc User
    I got on it for 15 minutes and it kicked me off. :( bad day in STO land.
  • psytce0002psytce0002 Member Posts: 157 Arc User
    Finally .. I'm on, but this still doesn't fix the "Unable to authenticate: Connection to the account server timed out" that was happening to all of us. This still needs to be looked at because this is still a problem....

    Hopefully I can stay connected long enough to get my dailys done ....
  • raventomoeraventomoe Member Posts: 723 Arc User
    Trying to login quick to check on my R&D before work as well.
    "The Multiverse, the ultimate frontier..."
    Thus begins...Lyrical Trek
  • captgidion1captgidion1 Member Posts: 6 Arc User
    Still having server issues.
  • lilithene666lilithene666 Member Posts: 49 Arc User
    Glad its not just me, still sucks though :(
    31zGn5b.jpg
  • saffie#0641 saffie
    saffie#0641
         Member Posts: 1 Arc User
    Same problem with server
  • buckmeister6789buckmeister6789 Member Posts: 382 Arc User
    Are the servers down again?
    Every time I try to login I get this message within a couple of seconds:"Unable to authenticate. Connection to the account server timed out."
    Rodak Volls@buckmeister6789
    First Officer of Access Denied/Naw'Tem/Task Force Sierra 6
    Administration, Public Relations and Recruitment Dept.
    Accolade Hunter - Engineer Drone Lord
  • thebuzz1thebuzz1 Member Posts: 17 Arc User
    ARC MIGHT BE THE PROBLEM ?
  • mikel543#6765 mikel543
    mikel543#6765
         Member Posts: 1 Arc User
    Same here, looks like they could be having issues.
  • alphasrb#9768 alphasrb
    alphasrb#9768
         Member Posts: 19 Arc User
    same here
  • alesstormalesstorm Member Posts: 19 Arc User
    Unable to authenticate: Connection to the account server timed out. 06.02.2019 18:38
    What the hell? Again?
  • angrytargangrytarg Member Posts: 11,005 Arc User
    thebuzz1 wrote: »
    ARC MIGHT BE THE PROBLEM ?

    I'm not using ARC, still having the same issue.​​
    lFC4bt2.gif
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    "A filthy, mangy beast, but in its bony breast beat the heart of a warrior" - "faithful" (...) "but ever-ready to follow the call of the wild." - Martok, about a Targ
    "That pig smelled horrid. A sweet-sour, extremely pungent odor. I showered and showered, and it took me a week to get rid of it!" - Robert Justman, appreciating Emmy-Lou
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  • arkyboyarkyboy Member Posts: 118 Arc User
    Having that issue as well.
    [img][/img]Screenshot%2067_zps8ijfhubt.png
  • generalhansologeneralhansolo Member Posts: 3 Arc User
    Having the same issue here.
  • assos#4323 assos
    assos#4323
         Member Posts: 3 Arc User
    Me too! I was on and went to switch toons and I got kicked. Can not re connect.
  • choclatstarfishchoclatstarfish Member Posts: 14 Arc User
    I'm still having the same issue as well.
  • charlesdonovancharlesdonovan Member Posts: 77 Arc User
    Unable to authenticate: Connection to the account server timed out
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    Can you guys post your ISP as well as what country or state you're from? Also want to know if you guys are going in through steam, through arc, or just pulling up the stand alone launcher and going in that way.

    These bits of info will help tell us if perhaps it's a regional problem, certain ISP(s), or if something else is up.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • rainbowwargamesrainbowwargames Member Posts: 31 Arc User
    same issue
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