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Forums > Home› Support› PC Gameplay Bug Reports

Can't Login, get Unable to authenticate: Connection to the account server timed out

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Comments

  • spiritbornspiritborn Member Posts: 4,373 Arc User
    Thru steam and location is Finland (ISP is Elisa Oyj)
  • campofriocampofrio Member Posts: 3 Arc User
    Must be an big problem to do 3 hours of emergency maintenance....

    "We will be performing emergency maintenance on 02/06/19 from 8:40-11:40 AM Pacific (16:40-19:40 UTC)"
  • psytce0002psytce0002 Member Posts: 157 Arc User
    edited February 2019
    Great ... I just got kicked out of my Endeavor TFO and can't get back in .... This is very annoying...

    After getting kicked at 8:42 I find out about the emergency maintenance. If I had known about it I wouldn't have started a TFO ......
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    Hey guys the server was brought down for some emergency maintenance. Keep an eye on the twitter accounts and stuff for more information. I'm not sure what all they're doing but hopefully that should fix the issues. Keep adding your names to the list and stuff. I'll keep monitoring this thread as I'm sure the devs will as well. Let's see what this down time does and if folks keep having issues afterwards I'll let them know.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • oosgearoo007oosgearoo007 Member Posts: 28 Arc User
    We will be performing emergency maintenance on 02/06/19 from 8:40-11:40 AM Pacific (16:40-19:40 UTC).

    Cut an pasted from steam launcher, its been stable for ages so the poor hamsters are tired.
  • korrtakinkorrtakin Member Posts: 34 Arc User
    We're working on it.
  • maddscottmaddscott Member Posts: 149 Arc User
    edited February 2019
    ISP: Cox Cable; USA; FL Panhandle; Stand alone launcher... But I see we are now in an Emergency Maintenance period. I was able to connect, but the maintenance was already scheduled.. At least I got the Party Crashers done !!! tyvm for the getting on this issue !!!
  • jcsteelejcsteele Member Posts: 155 Arc User
    I was able to complete my Omega grind before the server went offline again,, do I'm good. Won't be back until later tonight.
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,303 Arc User
    edited February 2019
    The original problem prior to the maintenance has returned.
    ISP: Cox Cable , Rhode Island , Stand Alone Launcher created thru arc.

    it now wont let me on at all with following message:
    Unable to authenticate: Connection to the account server timed out
  • rednecktrekrednecktrek Member Posts: 13 Arc User
    Same issue here again as well. CenturyLink, Missouri, Steam launcher.
  • thehnthehn Member Posts: 83 Arc User
    Got disconnected 5ish minutes ago. Unable to reconnect since
  • choclatstarfishchoclatstarfish Member Posts: 14 Arc User
    Never could log in after the server came back on.Still the same issue guys.
    ISP: Explornet,NB Canada,Steam launcher
  • geraldwallacegeraldwallace Member Posts: 2 Arc User
    edited February 2019
    Having the same issue here in ISP is spectrum USA ,Ohio on steam and Arc
  • borgdp010#9382 borgdp010
    borgdp010#9382
         Member Posts: 21 Arc User
    great emergency maintenance. now its broken again.
    Austria/Europe. ISP is T-Mobile.
  • tyr#1836 tyr
    tyr#1836
         Member Posts: 5 Arc User
    Same issue. US, Tenn. using Arc & launcher.
    ISP: EPB
  • redshirt101#1033 redshirt101
    redshirt101#1033
         Member Posts: 5 Arc User
    edited February 2019
    same issue here
    on arc or stand alone from the uk isp is sky
  • icderion988icderion988 Member Posts: 2 Arc User
    NC USA spectrum steam
  • darkbashdarkbash Member Posts: 7 Arc User
    I am having the same problem.
    Arc, U.S. VT
  • skyeway#2481 skyeway
    skyeway#2481
         Member Posts: 1 Arc User
    Having the same problem now also, I thought they fixed this.......
  • travisalbrechttravisalbrecht Member Posts: 1 New User
    Just got home from work and I'm having the same issue.
  • toadslayertoadslayer Member Posts: 7 Arc User
    Unable to log in after the server came back "Unable to authenticate: Connection to the account server timed out" ISP is CenturyLink on ARC/steam,
  • saerbosavsaerbosav Member Posts: 2 Arc User
    Spain, Europe, Movistar. Same error here after upgrading launcher to version CL_2019_02_01_16_47
  • grumpyowl#1151 grumpyowl
    grumpyowl#1151
         Member Posts: 96 Arc User
    Florida. Xfinity. Arc launcher... same error
  • grumpyowl#1151 grumpyowl
    grumpyowl#1151
         Member Posts: 96 Arc User
    edited February 2019
    I just realized that the times when it failed to connect, UAE didn't prompt me for approval. Restarted the launcher as admin and I'm in. Your mileage may vary...
  • luciphianluciphian Member Posts: 2 Arc User
    Same issue here. Infostrada, Italy, Steam launcher.
  • runebear37runebear37 Member Posts: 34 Arc User
    Tennessee, Spectrum
  • tyr#1836 tyr
    tyr#1836
         Member Posts: 5 Arc User
    runlevelzer0 wrote: »
    I just realized that the times when it failed to connect, UAE didn't prompt me for approval. Restarted the launcher as admin and I'm in. Your mileage may vary...

    Just tried & didn't work for me unfortunately.
  • olisjolisj Member Posts: 14 Arc User
    Can't connect too - Unable to authenticate: Connection to the account server timed out
  • fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,303 Arc User
    edited February 2019
    FYI: My gameclient launcher has always ran with administrator privileges and today it doesnt seem to help.

    After trying for 20 minutes i actually did get in however,
    it canceled and said to me account ticket failure. after disconnecting me while trying to load toon list.
  • herbie1988herbie1988 Member Posts: 9 Arc User
    well whatever you did this afternoon didnt work so glad i got my endeavours done this morning i hope you can correct the terran sabatage i mean log in issues soon
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